32 jobs found in Tokyo

About the job:   IT COUNTRY SUPPORT - JAPAN The Role This role is part of our IT Country Support team covering the Asia Pacific region and will primarily provide IT support to Saxo Bank employees based in Japan. Scope of IT support ranges from desktop related issues (hardware or software) to infrastructure equipment and systems supporting the local business. Working hours is expected to be normal business hours with occasional overtime/weekend work. Frequent interaction with local and overseas teams from various departments is required for this role. Responsibilities includes but not limited to: Working with the Global Service Desk team on user incidents/service requests in a professional manner. Taking ownership of assigned cases and tasks while aiming to resolve them timely and efficiently. Conduct detailed analysis and troubleshooting with users to achieve resolution of reported issues. Provide remote support to users who are working out of...

... ************************************************************************************************************* The above statements describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner. *************************************************************************************************************

What will you contribute? The Sales Executive will generate revenue by selling Finastra software solutions and services to new prospects within assigned territory.  They provide specific product focus from a sales perspective through the acquisition of new clients by positioning the value Finastra products and services can bring to clients. Responsibilities & Deliverables: Create and manage a strategic territory plan that includes activities for quota attainment. Manage territory to maximize sales resources and revenue opportunities and to minimize travel and selling-related expenses. Analyze financial position and challenges of prospects to determine sales approach. Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments. Use a consultative sales approach to develop account plans and identify specific needs for each prospect.   Close business to meet forecast commitments and sales quotas....

What will you contribute? The Sales Executive will generate revenue by selling Finastra software solutions and services to new prospects within assigned territory.  They provide specific product focus from a sales perspective through the acquisition of new clients by positioning the value Finastra products and services can bring to clients. Responsibilities & Deliverables: Create and manage a strategic territory plan that includes activities for quota attainment. Manage territory to maximize sales resources and revenue opportunities and to minimize travel and selling-related expenses. Analyze financial position and challenges of prospects to determine sales approach. Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments. Use a consultative sales approach to develop account plans and identify specific needs for each prospect.   Close business to meet forecast commitments and sales quotas....

Position Summary Customer Support Executive is the entry point for customers in Japan seeking application and content support for Trading, Risk Management, Media and Wealth Management customers in Japan. The role is responsible for delivering world class service experience by prioritizing accessibility and connectivity to Refinitiv breadth of expertise.  This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. It requires to develop and to maintain a solid understanding of financial markets, risk management and Refinitiv products and data.  The Customer Support Executive is growth-minded team player with strong communication and service skill. Role Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading and Wealth Management customers Effective servicing of cases...

Interactive Brokers ( www.interactivebrokers.com ) is looking to hire highly motivated and career minded individuals for Client Service team in our Tokyo Office.  Job Description As a liaison to Interactive Brokers’ retail and professional clients, the IB Client Service Specialist accountable for providing client service to IB’s clients. This includes retail clients, financial advisors, hedge fund operators and other broker-dealers. Our aim is to build and maintain long-term customer relationships, provide access to desired markets and increase our customer retention as we expand on our product and service offerings. Responsibilities Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and on-line chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures. The core competencies we seek include:  The ability to identify, analyze,...

Position Summary Customer Support Executive is the entry point for customers in Japan seeking application and content support for Risk and Wealth Management customers in Japan. The role is also responsible for technical queries to troubleshoot technical issues of Refinitiv products delivering world class service experience by prioritizing accessibility and connectivity to Refinitiv breadth of expertise. This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. It requires to develop and to maintain a solid understanding of financial markets, risk management and Refinitiv products and data.  The Customer Support Executive is growth minded team player with strong communication and service skill. Role Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Risk and Wealth...

Job Description 1. Management of internal rules controlled by Cboe Japan Compliance and Legal Department. ・ Assisting seniors to revise our internal rules, when there is a change in laws and regulations related to the rules ・ Monitoring the consistency between Cboe Global Markets’ policies and the Cboe Japan rules with the assistance of seniors. ・ Regularly checking the relevance within the Cboe Japan rules and consistency of each rule. 2. Collecting information regarding laws and regulations related to Cboe Japan. ・ Striving to collect information on revisions to laws and regulations related to Cboe Japan's business by assisting seniors through meetings with authorities or external lawyers, and participation in external seminars and so forth. 3. Compliance work ・Mainly assisting the manager in charge of central compliance work such as reporting to the authorities, for example preparing periodic reports to the Financial Services Agency, creating periodic reports to...

Job Description The Systems Engineer is a systems infrastructure role served by experienced technologists with a diverse set of skills ranging from end-user-support, systems, network, IT security, data center and vendor management.   The Cboe Systems Engineer team is a highly skilled unit responsible for all aspect of IT infrastructure from capacity planning, implementation, configuration and troubleshooting.  The team services both internal and external clients by maintain a healthy state on server and network infrastructure, as well as data center planning and management.  The Systems Engineer team works closely with Sales and Trade Desk to provide client connectivity needs and internal network, development and security team on system troubleshooting and implementations. Client Connectivity / Network Management – Working other teams to coordinate and implement change requests to onboard or modify customer connections; provision new circuits and process circuit terminations...

Position Overview   The Talent Acquisition Partner (TAP) will be responsible for driving recruitment best practices, processes and delivery across Asia Pacific, predominantly in Japan. The TAP will consult with hiring managers on establishing a sourcing strategy to attract, assess and deliver high profile talent to the company. The role will also be responsible for building a proactive talent sourcing strategy and pipeline as well as continued development and promotion of the LSEG employment brand. The role will partner with HR colleagues on specific internal and external initiatives and ongoing hiring projects.   Essential Responsibilities Ensuring standardization of global recruiting processes and procedures Developing and managing a talent pipeline for Japan and Asia Pacific market that is in line with the businesses current and future requirements Achieving hiring SLA’s and KPI’s against BAU and Project...

Customer Success Managers (CSMs) connect our clients to Refinitiv’s solutions. You will be responsible for helping CSM and other front-line staff to be trusted advisors and strengthening relationships in our Investment Banking Customers who utilize our Desktop & Enterprise Solutions through the customer experience journey. CSM role focuses primarily on driving adoption, integration, and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly CSM and users in Investment Banking. You will be responsible for delivering all agreed upon milestones. As an advisor, you will provide expertise along the Investment Banker workflow to deliver a world-class customer experience for our clients. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and...

At London Stock Exchange Group, we are looking for a talent to join our FTSE Russell Japan team. As an Associate, ISD Analytics Client Service, you will be at the forefront with major financial institutions customers in their journey with our application, 'Yield Book', from onboarding to post-implementation relationship management. In this role, you will have opportunities to collaborate with your colleagues across the world. Are you passionate about building your career in a truly global environment in FinTech? Come Join us! Role Responsibilities Acts as a first point of contact for larger clients, taking ownership for the resolution of more complex queries, engaging directly with clients to gain a deeper understanding of their queries Establish and maintains client relationships, supporting the Client Services teams to provide support to clients and resolve queries Review and distributions communications to clients regarding new products and services, service...

Role Profile FTSE Russell has established a very strong reputation within the market place for the global fixed income indices and analytics products in Japan.  With a strong presence in the financial markets, and a rapidly growing presence in the North American and Asian markets the company is now looking to increase its market share globally and become the number one provider of investment solutions globally.  As a member of the Relationship Management Team, the successful candidate is at the hub of the business, responsible for developing strong business relationships with our clients to allow us to maximise revenue growth whilst delivering excellent client service. The FTSE Russell Relationship Management Team enjoys a high reputation and has established FTSE Russell as a brand that speaks to innovation and service excellence.  Our growth potential is high and we seek to recruit the best calibre people to augment this strategically important team. Role...

Role Summary: At London Stock Exchange Group, we are supporting client workflow improvements through our enterprise to desktop solutions. As a Product Manager, you will be a transformation partner to buy-side asset managers in Japan to reimagine their workflow and data usage efficiency to tackle an increasing volume of financial market data and other relevant data they deal with. Be a thought leader and build market-leading data usage models for buy-side in collaboration with industry partners and academic professionals. Main Responsibilities / Accountabilities: Work with buy-side clients and identify key requirements and roadblocks with regards to the data usage in their workflow Propose the best solutions with a wide variety of products across business that Refinitiv / LSEG offers Analyse data usage with clients and continuously seek better models with clients Build best data usage models to improve asset managers' efficiency and productivity Collaborate with internal...

Role Summary As part of the Japan Business Operations Team, the role plays a critical part in the day to day administration of sales and account management activities. The Sales Support Specialist drives efficiencies by reducing the administrative burden on Account Management. As the main liaison to Customer Administration, this person will facilitate the order to cash cycle in an accurate and timely manner. This role will work closely with internal stakeholders to address customers’ administrative issues and administer complex deals. Role Responsibilities Act as first line support for Account Managers on order process and system queries Collaborate closely with Order Management Specialists (OMS) for quote to cash cycle including: Order processing support,  Support GRC and Genesis with OMS team (trials, documentation, ELM, processing) with proactive escalation of issues/blockers as required Sales Processing of notified cancellations 90 days in...

Position Summary You will join the Data Strategy and Management team, supporting the Fundamentals Data Manager. In your role you will work closely with the Data Management team in Asia with primary focus on data content for the Japan market and clients. You will engage with Business Proposition and Product Management, Content Operations, Technology and other internal stakeholders to develop and deliver projects on roadmaps across Fundamentals and other Company Content data sets. Role Responsibilities Work closely with product managers to deliver new data through feed and desktop products, provide the detail required for product supporting documentation, gather feedback from clients for future opportunities to enhance existing products Undertake review of supporting documentation, identify and implement improvements. You will support the business planning exercise, gathering requirements, and working with specialists and development teams to provide resourcing and cost...

Position Summary Manages book of business, grows and retains revenue and market share at the designated accounts. Maximizes customer satisfaction, and achieve company's strategic objectives with accounts under management. Develops and executes account strategy. Co-ordinates Account Activities to provide strong, consistent service levels. Works with stakeholders across the board to deliver stronger, more relevant value propositions helping customer to grow their business, minimize risks or improving productivities. Essential Responsibilities Builds and maintains strategic account plans for accounts under management. Manages, retains and grows revenue, responsible for sales and accountable for service performance.  Responsible for enterprise relationship between Refinitiv and account. Develops strong, high level, contact network within accounts.  Drives execution of Refinitiv strategy on the account level. Identifies new opportunities, lead sells Enterprise and...

Position Summary Manages book of business, grows and retains revenue and market share at the designated accounts. Maximizes customer satisfaction, and achieve company's strategic objectives with accounts under management. Develops and executes account strategy. Co-ordinates Account Activities to provide strong, consistent service levels. Works with stakeholders across the board to deliver stronger, more relevant value propositions helping customer to grow their business, minimize risks or improving productivities. Essential Responsibilities Builds and maintains strategic account plans for accounts under management. Manages, retains and grows revenue, responsible for sales and accountable for service performance.  Responsible for enterprise relationship between Refinitiv and account. Develops strong, high level, contact network within accounts.  Drives execution of Refinitiv strategy on the account level. Identifies new opportunities, lead sells Enterprise and...

Position Summary: Customer Support Executive is the entry point for customers in Japan seeking application and content support for Investment Banking and Investment Management customers in Japan. The role is responsible for delivering world class service experience by prioritizing accessibility and connectivity to Refinitiv breadth of expertise.  This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. It requires to develop and to maintain a solid understanding of financial markets, risk management and Refinitiv products and data.  The Customer Support Executive is growth minded team player with strong communication and service skill. Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Investment Banking and Investment Management customers Effective servicing of...

Position Summary: As a Legal Counsel, you will provide legal support as a member of the Tokyo legal team (currently Assistant General Counsel and a Trainee Counsel), with a varied workload of legal and related tasks.  You will report to the Assistant General Counsel, and work closely with others in the Asia & Europe and Global teams. Role Responsibilities: Review, draft, revise and negotiate a wide range of agreements (both in English and Japanese) with customers, vendors, resellers and other third parties, including large master agreements, data licenses, software and intellectual property licenses, consulting/services agreements, non-disclosure agreements and other standard and non-standard agreements related to sales of the company’s products and/or services working within agreed contracting policies. Work with appropriate company personnel to understand the business and financial issues involved in the negotiation and administration of contracts. Provide...