Full time
Saxo Bank
Tokyo, Japan
About the job: IT COUNTRY SUPPORT - JAPAN The Role This role is part of our IT Country Support team covering the Asia Pacific region and will primarily provide IT support to Saxo Bank employees based in Japan. Scope of IT support ranges from desktop related issues (hardware or software) to infrastructure equipment and systems supporting the local business. Working hours is expected to be normal business hours with occasional overtime/weekend work. Frequent interaction with local and overseas teams from various departments is required for this role. Responsibilities includes but not limited to: Working with the Global Service Desk team on user incidents/service requests in a professional manner. Taking ownership of assigned cases and tasks while aiming to resolve them timely and efficiently. Conduct detailed analysis and troubleshooting with users to achieve resolution of reported issues. Provide remote support to users who are working out of...