Full time
Airwallex
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 19 global locations and have raised over US$800 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact. As the Customer Support Specialist (Helpdesk level 2) - you'll take inbound service requests by phone calls and email escalations from our L1 support team. Use your technical expertise and passion for outstanding customer service to answer questions and or troubleshoot issues to find solutions. Some tasks include but not limited to: Respond to inbound payment queries, resolving account issues and educating customers on...