Full time
London Stock Exchange Group
Av. Santa Fe, Santa Fe, Ciudad de México, CDMX, Mexico
Summary: In this role you will work to increase registration and attendance rates for the Academy Live- Instructor led program. The Academy focuses on providing education at scale to support retention efforts by Customer Success. Responsibilities: Class Instruction Host and present classes for an Americas customer base. Curriculum Design class content and align the instructor-led class program with established Global Learning pathways to increase registration and attendance rates. Oversee monthly class selection. Review attendance and registration stats and adjust as necessary to monthly schedules. Support key programs such as our customer on-boarding experience as well as software upgrades via class offering New/Trend Classes: Build relationships with internal Subject Matter Experts, Product Managers, Business Owners to develop and create Topical/Thought leadership classes to be added to the monthly calendar. Oversee rehearsals for...