3 jobs found in Chihuahua

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. Under limited supervision, uses expertise and knowledge to perform customer monitoring of systems. Under limited supervision performs customer support of billing inquiries, service requests, sales support, system failures and capacity issues. Under limited supervision troubleshoots, diagnoses and resolves complex or high priority escalated issues, working with the development team or sales team as necessary. Problem solves issues...

Nasdaq Fintech Division is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the customer experience in how they consume the software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating us from our competition and contributing to the net growth of our business while offering excellent career development opportunities. Our Cloud Division is the first, entirely cross-asset platform offered on the Cloud that centralizes trade processing, workflow management, risk, collateral management, margining, accounting, compliance, and regulatory reporting. We are looking for an Application Management Analyst to assist a growing team responsible for providing best-in-class service to the largest financial institutions across the globe in the capital markets space. If you have the curiosity to learn new technology and thrive in building new relationships,...

Implements and configures the software, within the boundaries of the project plan, according to specified requirements and following best practices. Installation and technical setup of the platform, employees will be at client site or through a remote connection. Delivering functional, technical or project information to sales that can be used as input for commercial proposals or as information documents. Run customer workshops to define the detailed product requirements. Working with configuration and customization of the software in an effective manner, within the boundaries of the project plan and the agreed functional requirements to ensure a smooth application and fully implemented functional requirements. Prepares material and gives product related training to end-users and administrators in order to achieve well trained users who are able to use the product. Perform installations and technical setups of the platform, onsite at clients or through a remote connection...