Full time
London Stock Exchange Group
Av. Marnix, 1000 Bruxelles, Belgium
Customer Success Managers (CSMs) connect our most strategic clients to our portfolio of software & desktop solutions. In a role that is comprised of relationship management, client education and deep workflow expertise, the CSM manages a portfolio of accounts and end-users, being responsible for successful adoption, retention and expansion of our Trading solutions. We are looking for a highly driven and enthusiastic professional to join our Customer Success Team specialized in Trading. You will serve as a trusted advisor to customers, helping them use our suite of solutions to navigate the financial markets and run their Sales and Trading business. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in his/her accounts. By redesigning our client’s business through user adoption of our suite of solutions, the CSM crafts the conditions for...