Aug 28, 2021

Sowmiyaa M

  • Technical Support Engineer
  • Birmingham, UK
Full time OR Part time Technical Support

Personal Summary

 

A highly organized individual with 2+ years of experience in installing new software and diagnosing performance issues seeking a position at an organization as a Technical Support Specialist

Work Experience

Technical Support Engineer
May 2019 - Aug 2021 Hewlett Packard Enterprise

 

Project 1: HPE 3PAR Service Planning and Deployment

Description:

Creating new & missing SFDC cases. Handling customer’s technical queries. Scheduling the OS/Patch Upgrade activities and Upgrading the scheduled task. Creating RTP’s so that there is no miss in following up the cases.

1. Staging the codes remotely 48hrs prior to the OS upgrade. 2. OS, Patch and Service Processor Upgrade remotely using commands. 3. Good Knowledge about 3PAR storage box.

Project 2: HPE 3PAR Proactive Deployment Project

Description:

1. Informing customers proactively and converting them to go for the recommended OS/Patch Upgrade so that the array is in the latest versions. 2. Continuously monitoring the arrays that are in older codes to bring to the latest codes. 3. Using monitoring tools (STATS) to find the health of the array; if

Education

Bachelor of Engineering – Computer Science and Engineering,
Aug 2016 - Aug 2019 Mahendra Engineering College.