294 workforce management senior specialist jobs found

About the Role: A Workforce Management (WFM) Senior Specialist at Wise is vital in ensuring our Customer Support (CS) agents are placed at the right place and at the right time, utilizing our resources efficiently so we can both deliver on our SLAs as well as maintain a cost-efficient and scalable CS operation. You will be responsible for the allocation of CS headcount across all our channels and tiers. As a key member of the WFM team, you’ll play a big role in making sure our Customer Support performance is always on target. Here’s how you’ll be contributing: Your responsibilities will split across two main domains - scheduling & intraday Collaborate with fellow WFM team members to deploy scheduling and intraday strategies Run scenarios and provide analysis of potential impact of new business initiatives, changes to SLA, routing, skilling, outsourcing etc. Work closely with the broader Workforce Management (WFM) team to improve intraday, scheduling,...

About the Role: A Senior WFM specialist at Wise is vital in ensuring our Customer Support (CS) agents are placed at the right place and at the right time, utilizing our resources efficiently so we can both deliver on our SLAs as well as maintain a cost-efficient and scalable CS operation. You will be responsible for the allocation of CS headcount across all our channels and tiers. As a key member of the WFM team, you’ll play a big role in making sure our Customer Support performance is always on target. Here’s how you’ll be contributing: Your responsibilities will split across two main domains - scheduling & intraday Collaborate with fellow WFM team members to deploy scheduling and intraday strategies Run scenarios and provide analysis of potential impact of new business initiatives, changes to SLA, routing, skilling, outsourcing etc. Work closely with the broader Workforce Management (WFM) team to improve intraday, scheduling, forecasting and capacity...

In this role, you will hunt for new prospects and opportunities with new and existing customers. Highly driven, you meet and exceed targets by leading with customer value, winning trust with your natural people skills and have an in-depth proposition knowledge. You know how to structure deals and how to leverage market and business acumen to outsell the competition. With a close eye on the sales pipeline, you will identify more opportunities daily, and you will inspire customers to renew their contracts with us. The role of the Real Time Services Proposition Sales Specialist, within the high performing Enterprise Data team, will focus on commercializing the next generation of software and data solutions primarily into Tier 1 banks, hedge funds, asset managers and proprietary trading firms. You will be tasked with executing our strategy for long term sustainable growth of Refinitiv’s footprint in this area through an understanding of market and competitive dynamics and will detail...

Role Profile Department Description Capital Markets Technology– LSE Plc – is the heart of the stock exchange. It provides core application development, engineering, service management and operations of all Equity technology platforms that underpin the London Stock Exchange and the services that it provides to its customers. We require an experienced solution architect to join the LSE Plc Architecture team to assist in the Architecture, design and governance of these applications. Team Description Responsible for engaging with, Department “Champions”, End Users, Delivery Partners & stakeholders in the delivery of complex Application solution architecture across the group. Skills will be based around application design standards cutting across both on-prem and cloud based development. Working directly with our Business Services to understand requirements and translate them into fit for purpose designs, both extending existing systems and assisting in the...

Responsibilities : Embeds record management best practices, policies, standards and control procedures across teams and associated Business Units, acting as a point of escalation for all related complex Records Management issues. Holds accountability for meeting the targets for the defined metrics and key performance indicators across Business Units, providing root cause analysis, reports and status updates to applicable stakeholders, closely working with the team to provide the necessary information. Acts as the point of contact for all change or regulatory related queries, working closely with Data Governance and Business Units, overseeing the completion of audits and striving to always ensure zero non-conformances. Identifies continuous improvement opportunities and creates plans on how to improve the Records Management practices, participating in budgeting decisions as required. Oversees and reviews work completed by team, provide training and support to increase...

We are looking for a driven individual with experience in Sales, Customer Success, Account Management, or any front-line position with a passion to move into a sales role. The Sales Specialist is responsible for driving new sales revenue across Pacific by selling our Research and Portfolio Management (buyside) solutions to both existing and new clients. Your main accountabilities will be pro-actively prospecting, qualifying and closing new sales opportunities. You will lead on deals and be seen by customers and colleagues as a subject matter expert in the buy-side workflow, specifically in Research and Portfolio Management. The role works in close partnership with internal and external partners to proactively drive growth. Responsibilities Proactively drive pipeline creation and gross sales Hunter mentality – ability to source leads and contacts for the respective client segment Structure, negotiate and close deals, working closely with pre-sales and account teams....

The Senior Sales Specialist is accountable for executing Refinitiv`s strategy for growth and market differentiation. This role sits within the Enterprise Platform Proposition Sales Specialist Team will focus on Real-Time Data Feed s and Historical Data solutions primarily into Broker Dealers, Investment Banks, Hedge funds, and other Financial Institutions for Front, Middle and Back Office operations.  They work with and provide market insight to our Product Management, Sales Readiness and Account Management teams to support execution of this strategy. You will lead on deals aligned to this proposition and serve accounts within a defined territory. The role works closely with internal partners to proactively drive gross sales and revenue. Role Responsibilities   Structure, negotiate and close deals  Proactively identify pipeline opportunities, in coordination with Account Managers  Develop the sales strategy for their proposition within their territory...

LSEG and Microsoft have entered an exciting strategic partnership for the development of next-generation data, analytics and cloud infrastructure solutions. Our customers’ needs are evolving and so are financial markets. This partnership will transform the way customers discover, analyse and trade securities around the world. It will also advance our cloud strategy and build the improved resilience, efficiency and agility that our customers need. All of Microsoft’s customers will also have access to our data and analytics capabilities through a single flexible infrastructure that is intuitive and responsive. If you are interested in being a part of this dynamic strategic partnership, we look forward to considering your skills and experience. SUMMARY OF ROLE: At LSEG, our goal is to provide world class capabilities and user experience for advanced users of our platform who need to discover, consume and analyze our data to achieve their demanding business goals. A significant part...

The Senior Full Stack Web Developer will be responsible for the analysis, definition, design, construction, testing, installation, modification, and maintenance of properly engineered information systems, containing software as the major component, to meet agreed business needs. Provides technical leadership for engineers on project basis or for a small team of engineers. Responsibilities: Provides technical oversight while writing new software, making modifications to existing software, or integrating software applications and modules in accordance with agreed upon specifications, often created with their leadership Defines and leads overall testing requirements and strategies ensuring software fully meets business, technical and operational requirements. Explores design options and leads the creation of design and accountable to ensure business and technical requirements are met Provide technical support to customer or operations teams. Accountable for the creation,...

Do you have a passion for technology? Do you want to make a difference, delivering software used by some of the biggest companies in the world? Do you love working with others in a dynamic agile environment? We are looking for enthusiastic, passionate technologists to join our growing team as we strive to deliver excellence to our customers. You're a self starter who will be an integral part of an empowered agile team working on the identity and access management system behind our products such as the Eikon financial information desktop. You will craft and implement feature improvements and maintenance updates for existing software as well as delivering new capabilities and technology updates such as migrating our services to third-party cloud providers (e.g. AWS, Azure). Key Responsibilities As a member of the IAM development team, your responsibilities will include, but are not limited to, the following: Effectively use modern development methods, including build and test...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the ‘ESG Data, Index and Analytics’ business in Japan. The role is to take charge of creating a business strategy, analyzing market opportunities, becoming the local ESG thought leader and most importantly leading the sales efforts of the entire suite of ESG-related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, macroeconomic ESG forecasts, FTSE/Russel indices and regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space in Japan, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management teams, product specialists and other stakeholders.   Role Responsibilities Grow our ESG Data, Index and Analytics business in Japan Become a thought...

Do you have a passion for technology? Do you want to make a difference, delivering software used by some of the biggest companies in the world? Do you love working with others in a dynamic agile environment? We are looking for enthusiastic, passionate technologists to join our growing team as we strive to deliver excellence to our customers. You're a self starter who will be an integral part of an empowered agile team working on the identity and access management system behind our products such as the Eikon financial information desktop. You will craft and implement feature improvements and maintenance updates for existing software as well as delivering new capabilities and technology updates such as migrating our services to third-party cloud providers (e.g. AWS, Azure). Key Responsibilities As a member of the IAM development team, your responsibilities will include, but are not limited to, the following: Effectively use modern development methods, including build and test...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the ‘ESG Data, Index and Analytics’ business in China and North Asia (CNA). The role is to take charge of creating a business strategy, analyzing market opportunities, becoming the local ESG thought leader and most importantly leading the sales efforts of the entire suite of ESG-related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, macroeconomic ESG forecasts, FTSE/Russel indices and regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space in China and North Asia, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management teams, product specialists and other stakeholders.   Role Responsibilities Grow our ESG Data, Index and Analytics...

The Sales Specialist is responsible for growing the Risk business in a defined territory through prospecting for new clients and developing new business opportunities within existing customer accounts. The Sales Specialist must have domain knowledge of Risk and Compliance requirements and workflow. This includes: AML/KYC Screening, EDD and Regulatory Content within the financial markets. The successful candidate must be able to effectively position and demonstrate the solutions in this area and through a consultative sales process. Role Responsibilities Structure, negotiate and close deals Proactively identify pipeline opportunities, working in tandem with the Account Managers Develop the sales strategy for their proposition within a given territory Provide insights and share thought leadership on their proposition with customers Deliver customer demonstrations on their specific propositions Qualifications and Experience Required As a subject matter...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the ‘ESG Data, Index and Analytics’ business in ANZ (Australia and New Zealand). The role is to take charge of creating a business strategy, analyzing market opportunities, becoming the local ESG thought leader and most importantly leading the sales efforts of the entire suite of ESG-related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, macroeconomic ESG forecasts, FTSE/Russel indices and regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space in ANZ, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management teams, product specialists and other stakeholders.   Role Responsibilities Grow our ESG Data, Index and Analytics business in ANZ...

We are looking for Back End Developer DevOps to join our organization. Job Description: An opportunity exists within a large financial services organisation for a Back-end Developer with DevOps experience as part of a new capability within RDP Content Platform Technology. We are working on Cloud based (AWS) self-service (allowing users to develop code) platform utilizing micro-service approach and implementing multi-tenancy developed using market leading technologies i.e. Kubernetes (EKS), Kafka and serverless databases (Aurora). Written in Java/Kotlin, using Spring (Web/Data/Security) but also utilizing other programming languages like i.e. Python. Fancy front-end built with React and Redux. Automated CI/CD with Jenkins. Source code versioned in GitLab. Team is working in Scrum methodology. Key responsibilities Understand and analyse the business use cases and technical requirements and be able to build & integrate a varying suite of internal and external...

We are searching for new colleague to join our organization as Back End Developer! Job Description: An opportunity exists within a large financial services organisation for a Back-end Developer as part of a new capability within RDP Content Platform Technology. We are working on Cloud based (AWS) self-service (allowing users to develop code) platform utilizing micro-service approach and implementing multi-tenancy developed using market leading technologies i.e. Kubernetes (EKS), Kafka and serverless databases (Aurora). Written in Java/Kotlin, using Spring (Web/Data/Security) but also utilizing other programming languages like i.e. Python. Fancy front-end built with React and Redux. Automated CI/CD with Jenkins. Source code versioned in GitLab. Team is working in Scrum methodology. Key responsibilities Understand and analyse the business use cases and technical requirements and be able to build & integrate a varying suite of internal and external services...

We are searching for new colleague to join our Technology Team as Front-End Developer . Job Description: Our goal is to enlarge out the Technology team operating from our strategic site in Gdynia providing experienced and dynamic team members to support multiple roles across our portfolio of global projects.   This is a very exciting time to get involved, to help develop and shape new technology and drive change throughout the organisation. We are working on Cloud based (AWS) self-service (allowing users to develop code) platform utilizing micro-service approach and implementing multi-tenancy developed using market leading technologies i.e. Kubernetes (EKS), Kafka and serverless databases (Aurora). Written in Java/Kotlin, using Spring (Web/Data/Security) but also utilizing other programming languages like i.e. Python. Fancy front-end built with React and Redux. Automated CI/CD with Jenkins. Source code versioned in GitLab. Team is working in Scrum methodology. Key...

In this role, you will hunt for new prospects and opportunities with new and existing customers. Highly driven, you meet and exceed targets by leading with customer value, winning trust with your natural people skills and have an in-depth proposition knowledge. You know how to structure deals and how to leverage market and business acumen to outsell the competition. With a close eye on the sales pipeline, you will identify more opportunities daily, and you will inspire customers to renew their contracts with us. The role of the Real Time Services Proposition Sales Specialist, within the high performing Enterprise Data team, will focus on commercializing the next generation of software and data solutions primarily into Tier 1 banks, hedge funds, asset managers and proprietary trading firms. You will be tasked with executing our strategy for long term sustainable growth of Refinitiv’s footprint in this area through an understanding of market and competitive dynamics and will detail...

Trading Sales Specialist - Role Overview As a sales specialist on the Americas OEMS team, you will manage the full opportunity life cycle with new prospects and existing buy and sell side customers in order to achieve sales targets. The OEMS Team sells a suite of products including AlphaDesk, REDI, TORA, Eikon, Refinitiv workspace and Autex. You know how to structure deals and how to leverage market and business sense to outsell the competition.     What you'll be doing: Providing in-depth customer and market insights, to identify new business opportunities and drive the sales process Partnering across matrixed functions, including Account Management, Product, Marketing, Sales Strategy, and external partners Having a strong eye for business and commercial strategy Delivering a customer experience through demonstrations in your proposition What are we looking for: 5 years+ financial markets / sales experience Domain expertise of financial tools...

The ‘Data and Analytic Operation Resilience’ team provide a 2LOD function to support the deployment and implementation of the Group Operational Resilience Framework across the D&A business. You will help assure that business units adhere to the Framework, by assessing services to identify Important Business Services, mapping and assessing those IBSs to identify vulnerabilities, tracking key resilience metrics in dashboards and supporting the business in generation of investment cases to remediate vulnerabilities in the IBS. Work with Operational Excellence and IBS Business Service Managers to assure process maps of IBS are up to date.    Work with Technology Architects to assure that technology application dependency maps and diagrams for IBS are accurate and up to date.    Work with Risk Dimension leads to keep D&A Divisional dimension risk and vulnerability assessment frameworks current and aligned with Group.    Work with the D&A Division Risk team to enhance and...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the ‘ESG Data, Index and Analytics’ business in China and North Asia (CNA). The role is to take charge of creating a business strategy, analyzing market opportunities, becoming the local ESG thought leader and most importantly leading the sales efforts of the entire suite of ESG-related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, macroeconomic ESG forecasts, FTSE/Russel indices and regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space in China and North Asia, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management teams, product specialists and other stakeholders.   Role Responsibilities Grow our ESG Data, Index and Analytics...

The Sales Specialist is responsible for growing the Risk business in a defined territory through prospecting for new clients and developing new business opportunities within existing customer accounts. The Sales Specialist must have domain knowledge of Risk and Compliance requirements and workflow. This includes: AML/KYC Screening, EDD and Regulatory Content within the financial markets. The successful candidate must be able to effectively position and demonstrate the solutions in this area and through a consultative sales process. Role Responsibilities Structure, negotiate and close deals Proactively identify pipeline opportunities, working in tandem with the Account Managers Develop the sales strategy for their proposition within a given territory Provide insights and share thought leadership on their proposition with customers Deliver customer demonstrations on their specific propositions Qualifications and Experience Required As a subject matter...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the ‘ESG Data, Index and Analytics’ business in ANZ (Australia and New Zealand). The role is to take charge of creating a business strategy, analyzing market opportunities, becoming the local ESG thought leader and most importantly leading the sales efforts of the entire suite of ESG-related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, macroeconomic ESG forecasts, FTSE/Russel indices and regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space in ANZ, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management teams, product specialists and other stakeholders.   Role Responsibilities Grow our ESG Data, Index and Analytics business in ANZ...