371 training specialist jobs found

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Training Specialist is responsible for all types of training within the company, as well as participation in process improvements that support continuous improvement in the organisation. Training includes training new hires, existing employees, clients and vendors on company's products and services, professional customer service skills, on the job skills as well as basic forex trading.  The Training specialist needs to take feedback from Quality Assurance and Knowledge Management to pioneer interventions that foster...

The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains. The Chainalysis Training Team drives education of cryptocurrency technology and Chainalysis products throughout the ecosystem. Our team can command a room, build engaging content, and speak to every level of expertise. We know how our products are used in the real-world and help our customers become experts too. Training Specialists are the face of those educational efforts,...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Trading Training Specialist is responsible for analytical and trading training, primarily for high value external clients and specific internal clients (CIB/sales): Analysing markets for multiple asset classes such as cryptocurrencies, indices, currencies, metals, energies, stocks. Explaining trading concepts and strategies Training and educating existing employees on markets and trading Training Exness' employees, partners, clients and stakeholders based on their relevant requirements Ensuring that our...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: The Customer Service Department’s mission is to provide superior customer experiences that are purposeful, seamless, consistent, and that are in-line with our world-class B2C and B2B brands. Our Customer Service Teams provide 1st through 3rd level support for our global customers and client contacts. Our Contact Center Operational Excellence team is responsible for Training, Quality Management, Service Performance Reporting, Service Design, and the Systems that support the Customer Service team.  All of our team members are passionate about always being the 'customer' and work to incorporate our CSXD core values into their work every day. We are looking for applicants that are Curious, Unique, Self-Starters, Team Players, Open, Motivated, Educated,...

Role Responsibilities Log all inquiries, and track every ticket through to resolution in Salesforce CRM Handle all incoming inquiries from external clients and internal Sales and Relationship Managers alike Investigate and resolve client issues related to trade execution, confirmation, and STP Provide clients with training and guidance on system functionality and workflow Resolve technical issues in conjunction with application support, network, and development teams Work with external vendors and partners to resolve trade and order issues Identify and communicate urgent issues that may have associated P/L and franchise risk Build knowledge of the market place and keep up with current industry trends Work with the global team to ensure support is aligned around all regions Able to do some out of hours/weekend work when necessary Experience and Qualifications Required Excellent customer service skills Ability to differentiate and...

We are looking for an energetic and dynamic Trading Support Specialist to be a part of our global team. The candidate’s primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. To be the ideal candidate you will be very comfortable with technology and have strong communication skills; written and oral. The ideal candidate should enjoy problem solving and interacting with various people throughout the day. You should also like to learn new technology and approach challenges with an open mind and positive attitude. Role Responsibilities: Log all inquiries and track every ticket from initiation to resolution in Salesforce CRM Handle all incoming inquiries from external clients and internal Sales and...

About Refinitiv Refinitiv, an LSEG (London Stock Exchange Group) business is one of the world’s largest providers of financial markets data and infrastructure. Serving more than 40,000 institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets. Our 160-year Reuters heritage of integrity enables customers to make critical decisions with confidence, while our unique open platform, best-in-class data, and cutting-edge technology bring greater opportunity to our customers. By advancing our customers, we drive progress for the entire financial community. About Trading Specialist Support The Trading Specialist Support team provides trade, order, and workflow support for Refinitiv’s transactions platforms across asset class including foreign exchange, equity, and fixed income. Refinitiv FX offers the world’s leading independent source of trusted FX market insight, interbank and dealer-to...

Department description: Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group.  The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification, Client Support and Market Operations Services. Role Description: Are you familiar with FIX protocol? Do you want to gain an in depth understanding of electronic trading business? Are you passionate about solving complex problems? Do you have strong analytical and logical thinking capabilities? Are you well organized, detail oriented with good time management skills? If the answer is yes, then we would like to speak with you about the Senior Trading Onboarding Specialist role. We are looking for experienced and energetic FIX Onboarding engineers to join our ST. Louis office and be part of a global FIX Onboarding team. The FIX Onboarding team is responsible for certification and onboarding of FIX clients...

Do you have a strong curiosity about the equities/futures/options markets, in electronic trading systems, and in building/ using your technical skills? Are you interested in providing trade support for an industry leading equity trading platform (REDI), and one of the world’s largest FIX broker networks (AUTEX)? Are you attracted to speaking with clients across the equities trading spectrum including buy side traders, sell side brokers, and vendors? Would you like an opportunity to learn and broaden your knowledge about other asset classes such as foreign exchange, and learn more about the trading business overall? If the answer is yes to these questions, then we would love to speak to you about the Specialist - REDI, Autex role! Role Purpose: Collaborate with product support, development teams, and vendors to sophisticated resolve issues. Call out major, elusive, and recurrent issues that are impacting clients. Maintain awareness of relevant technical and product...

Department description : Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group.  The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification, Client Support and Market Operations Services. Role Description: Are you familiar with FIX protocol? Do you want to gain an in depth understanding of electronic trading business? Are you passionate about solving complex problems? Do you have strong analytical and logical thinking capabilities? Are you well organized, detail oriented with good time management skills? If the answer is yes, then we would like to speak with you about the Senior Trading Onboarding Specialist role. We are looking for experienced and energetic FIX Onboarding engineers to join our ST. Louis office and be part of a global FIX Onboarding team. The FIX Onboarding team is responsible for certification and onboarding of FIX clients...

Customer Success Managers (CSMs) connect our clients to LSEG/Refinitiv’s product solutions. The CSM plays a vital role in ensuring that our customer’s fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, the CSM is responsible for successful adoption and expansion of Wealth Management content, platforms, and technologies within assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements engagements with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth. Role Responsibilities: Create...

Risk Technical Specialist Job Description Summary Position Overview: Refinitiv World-Check is an essential service, created to support our clients’ due diligence needs in the fight against crime, bribery, and corruption. Refinitiv appreciates the data protection and privacy implications of providing this database and has robust data protection processes in place. World-Check allows customers to identify risks associated to the customers they deal with. In practical terms, our products offer screening content and capabilities to fulfill regulatory requirements, which include anti-money laundering, bribery, terrorism etc. Customers will use World-Check to review people and businesses that they may be planning to do business with and to assess if these entities are on any sanction lists or are politically exposed people (PEPs). World-Check is available as a SaaS (Software as a Service) service that can be accessed over the browser (User Interface) or API....

S&P Global Corporate The Role : IT Project Portfolio Analyst The Team : The DTS Portfolio Management team sits within the DTS Portfolio Management Office (PMO) and works to define, implement, maintain, and enable all-encompassing project/portfolio management practices and standards across the Digital Technology Services (DTS) and TSG functions. We facilitate project reviews, prioritization, approvals, and reporting in a standardized manner to provide timely information and transparency to all stakeholders. This includes program and project governance processes and coordination of efforts between internal project teams and divisional partners. The Portfolio Management team also monitors and reports on DTS Strategic Initiatives to facilitate strategic decision-making and ensure continued alignment with SPGI strategic goals. The Impact : The IT Portfolio Specialist will work with stakeholders, IT technical resources, and leadership to help standardize...

S&P Global Commodity Insights The Role: E&P Contract Researcher The Team: You will be joining the International E&P Contracts data team which ensures customers have access to the most comprehensive and reliable International E&P Contract data available. The team comprises pro-active, responsive, quality and technology focused individuals who work together closely in multiple locations worldwide. The Impact: The primary responsibility for the role is the entry, update, maintenance and research of high-quality E&P Contracts data in the company's E&P database for certain given countries worldwide. The E&P Contract Researcher must be able to analyze complex Contract information and to enter said data into the company’s database in a timely and accurate manner according to standards and business rules. What’s in it for you: Training in multiple data environments, technologies, and products Part of a high performing, friendly, dynamic...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are opening a great opportunity for an experienced PSP Onboarding Specialist to join us at our offices in Limassol, Cyprus. You will work with the Vendor Relationship Manager supporting the interaction with all payment providers and relevant vendors, helping to build strong relationships with our vendors and leverage those relationships to drive the best possible payment experience for Exness clients worldwide. You will: Support the Vendor Relationship Manager in the communication and management of vendor...

As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid. SOME OF THE DAILY TASKS YOU WILL PERFORM: Preparing contracts for clients who decide to buy our products or services Creating client’s accounts and granting system permissions for the proper services Managing billing process and assure that clients receive correct invoices Resolving compliance issues in cooperation with Compliance & Legal Teams Operating on a number of internal tools and applications related to customer relationship management (CRM) Responding to clients’ queries assuring the highest standards of customer service WHAT DO YOU NEED TO BRING? English language fluency Italian language...

WE ARE LOOKING FOR A NEW COLLEAGUE: Order Management Specialist with German YOU AND YOUR TEAM You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients. WHY IS THIS JOB IMPORTANT? As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid. SOME OF THE DAILY TASKS YOU WILL PERFORM: Preparing contracts for clients who...

Position Summary We have 1 Sales Director, Investment & Wealth Solutions job opportunity available in APAC, and this job can be based in Hong Kong, Singapore or Sydney, Australia. We are looking for an experienced, driven and dynamic sales leader for the role of Investment & Wealth Solutions (IWS) Sales Director to lead our Investment & Wealth Solutions Sales Specialist Team across all markets in the Asia Region. This role reports into the Regional Head of Sales and the successful candidate will drive a culture of performance, inclusion and creativity. You will be responsible for having oversight and driving positive activities in relation to the pipeline, sales activities and new business sales across Investment & Wealth Solutions in Asia. You will develop the sales strategy for the market and drive team performance in a proactive manner to ensure that the sales budget number is for the Asia Pacific is achieved. As a People Leader you will lead by example,...

For over two decades the World-Check Risk Intelligence database has been delivering accurate and reliable information to help our clients make informed decisions. It has hundreds of specialist researchers and analysts across the globe, adhering to the most stringent research guidelines as they collate information from reliable and reputable sources - such as watch lists, government records, and media searches. The Research Analyst in Refinitiv conducts detailed and comprehensive searches and creates in-depth analysis on assigned research projects. The analyst research and extracts data from all applicable sources, ensures accuracy and quality of findings by complying with policies and applicable laws and effectively manage workload within defined deadlines and budgets. Day to day responsibilities include: C onduct detailed, comprehensive search and create in-depth analysis on assigned research projects. Research and extract data from all applicable sources,...

WE ARE LOOKING FOR A NEW COLLEAGUE: We are thrilled to announce that we are sourcing for a person who will join us as Customer Support Executive, Datascope Customer Support ! YOU AND YOUR TEAM Client Support Analysts are a key and valuable link between our product & services offerings and our customers- combining a good knowledge of capital markets and Content, with understanding of our products. Client Support Analyst will respond to incoming Client questions regarding Refinitiv products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails. Client Support Analysts will be managing all post-Sales queries received from our existing customers. Customer Support Analyst will be responsible for providing Market Data support for Refinitiv Sales, Buy side trading, brokerage & exchange clients on multiple global and domestic workstations and various...

The role of the Junior Pricing and Reference Services Proposition Sales Specialist, within the high performing Enterprise team, will focus on Data Feed solutions primarily into Financial Institution`s Middle and Back Office operations. The successful candidate will have the opportunity to work across EMEA and with that build up in-depth customer and market insights. The PRS Proposition elements are: Intraday, End of Day & Time Series Pricing Data (all asset classes) Evaluated Pricing for illiquid Securities Corporate Action Data Terms & Conditions Legal Entity Data Regulatory Solutions Key responsibilities: Deliver customer demonstrations on their specific propositions Effectively work across matrixed functions, Product, Marketing, Account Management and external partners Major emphasis on opening up new business, both within existing accounts and new customers. Assist in key retention situations as required. Manage pipeline and...

Join European Markets (EMS) Finance Team whose primary focus is to engage with EMS leadership as a strategic and decision-making partner. The team helps achieve revenue and margin growth by delivering timely and insightful reporting and analysis, and driving profitability while maintaining financial order and accuracy. As Financial Planning & Analysis Senior Specialist within European Markets (EMS) you will be responsible for revenue & expense management and reporting, P&L planning and analysis processes for the supported business unit(s), providing insight and transparency into revenues and drivers, direct and allocated expenses for business leads. Your main tasks will be to support the organization with knowledge, models and tools for financial follow-up, business planning and business control. General responsibilities: Participate in monthly accounting close, forecast and budget activities to contribute to better business awareness and resource...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are currently looking for a Customer Support Executive to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region You will: Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; Escalate the issue to the appropriate specialist when needed via SalesForce or Jira; Update clients on their request status...