116 trading jobs found in Taguig

The team consists of highly skilled, energetic individuals that possess strong analytical, technical, and customer service expertise. We work in the fast-paced environment of Trading where our customers expect timely and accurate resolutions. We are looking for individuals that exude ownership and follow through on commitments to our customers. The qualified candidate will be expected to adapt quickly and should have a strong desire to learn. Responsibilities: Handle all incoming phone calls, e-mails, and internal sales and RM related inquiries Ability to identify urgent issues that can have associated P/L risk and are therefore considered top priority Monitor production support and investigate issues with production applications. Identify operating problems within production areas in Integration and Demo Monitor ticket queues and resolve technical operation issues in conjunction with development and application support Notify both FXall business groups and clients or...

Responsibilities   Manage a team of   Desktop Trading Solutions   Customer Support Executives to proactively respond and handle customer queries and communication ensuring that resolution is provided on a timely manner   Mentor, coach and do performance management for staff to deliver superior customer service in line with global customer support guidelines   Provide guidance and support in their team’s personal development.   Effectively drive performance to ensure business objectives and key metrics are met.   Work with the team to reduce the volume and time of outstanding cases and ensure they understand and are adhering to procedures   Proactively contribute ideas or actions to improve efficiencies in the process and/or to improve customer experience.     Serve as the champion of key initiatives set by the Frontline Support organization   Recruitment and selection of staff in line with the Frontline...

The Desktop Specialist group empowers our customers with trusted insights, resolve complex issues at scale, enhance the value and drive usage of our products, by leveraging our in-depth market, product & technical expertise.  As an Desktop Trading Specialist, you are expected to provide level 2 support on functionality, content search & explanation of our Desktop suite of products, mainly Refinitiv Workspace and Refinitiv Eikon.   Responsibilities Work directly with clients to provide additional information, updates, and resolution to issues escalated from Frontline Support teams Build and maintain relationships with other groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner Advocate for clients’ needs by acting as a liaison between the client and Support, Sales, and Product Management Assist in pre-sales and retention initiatives via A2E (Access to Expert) program Proactively...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry Responsibilities: Respond to customers’ enquiries relating to information, product...

Provide engineering expertise on non-complex products and small number of complex products. Interface with product support groups and development groups. Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent methodologies and tools. Provide support for alpha and beta programs. Provide second level support for problem resolution, including reproduction of customer issues. Act as experts in their areas to provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers. Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing. Maintain site documentation. Provide feedback to development and qualification teams. Escalate major, elusive or recurrent issues that affect customer satisfaction. Support pre-sales teams in the provision of demonstrations, and provide advice on architectural design,...

We are looking for experienced and energetic FIX Onboarding engineers to join our Bangalore office and be part of a global FIX Onboarding team. The FIX Onboarding team is responsible for certification and onboarding of FIX clients and brokers on our industry leading multi asset class, multi broker execution managements system (REDI EMS). It is a broker-neutral, trade execution platform, which offers cross-asset trading functionality, powerful workflow and compliance tools, and rich analytics via desktop application, cloud, mobile and API. The FIX Onboarding team works closely with Sales and Account management teams, Professional Services, Product Dev, Support teams to understand bespoke business workflows and translating them into a software solution. The role on a day to day basis involves a lot of external communication with tech teams of clients/brokers and their technology vendors. The FIX Onboarding team also gets involved in various strategic projects ranging from rollout...

Position Summary The role Manager, Risk, Controls and Compliance sits within Operations 1LOD function reporting into Business Risk Officer for Operations. This role will be responsible for ensuring risk activities for Operations are completed pulling on the risk champions within individual teams. Given the size of Operations this role will need to co-ordinate with a set of risk managers/champions in each of the individual functions in order to complete these activities Responsibilities General, strategic, and culture Supporting 1LOD on risk matters impacting the strategic objectives of the business, providing challenge from a semi-independent viewpoint within 1LOD Communicating policy changes and supporting Policy Owners and Responsible Executives in completing annual corporate certification Promoting Risk Culture in 1LOD, including provision of risk education/training in conjunction with 2LOD Relationship with 2LOD Risk Maintaining strong...

Position Summary:   Associate Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts.   By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management.   We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research &...

S&P Global Corporate The Role: Intercompany Tax Accountant Grade (relevant for internal applicants only): 09 What's in it for you: This position will manage S&P Global Inc. and its affiliates (‘SPGI’)’s indirect tax compliance obligations arising from intercompany transactions in all jurisdictions. This position will also assist the Global Consolidation team with the month-end intercompany accounting and detail reporting process. Responsibilities: Jurisdictions with the indirect tax obligations arising from the delivery of intercompany services. Review intercompany accounts below net operating income and ensure all net to zero in consolidation  Review proposed journal entries to ensure they are valid before processing and providing reports to controllers Assist with recording of all cash entries that relate to intercompany settlements Assist with detail review of intercompany receivables and payables to ensure all trading partners are...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities: Drive and lead marketing efforts across the PH region (for B2B and B2C), preparing campaigns for all business units and implement the strategies with highest ROI Responsible for overall user lifecycle metrics from acquisition, activation, retention  Design lifecycle marketing strategies to maximize the sustainable lifetime value of clients via customer segmentation, personalization, automated user journeys, and optimal product and distribution channel mix Develop and own lifecycle marketing KPIs (with a focus on driving conversions via EDM channels such as email,...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Binance is looking for an experienced Financial controller to manage the finance matters in Philippines. This position will not just involve setting up the operations, accounting, financial control and policies but will also work closely to support the business. The Financial Controller should have a high attention to detail, a strategic mindset for finance and a character of high integrity.   Responsibilities Maintain accounting books and prepare monthly reports to global finance and operations team Prepare monthly, quarterly, & annual financial consolidation statements in...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? As a Director with us managing a part of our portfolio companies, you will have the opportunity to lead our strategy and operations in one of Binance’s key markets worldwide. You will play a vital role in all aspects of the business, from creating the best possible exchange through the best in-field operations to launching new product offerings in your country. You will get to lead a small team and run a part of the P&L for the region. This role requires a well-rounded leader, someone who can create and drive strategy but also roll up their sleeves and get their hands dirty. The...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities: Creation of content marketing initiatives to drive traffic, engagement and leads Propose new ideas, research trends and communication campaigns to align with marketing strategies for both blog and social media Can provide strategy and direction for the development of resources including design posters, advertisements, and other creative contents on a regular basis Review and determine campaign optimization strategies to reach daily target, including SEO and organic growth initiatives on social media Build relationships on our followers on social media -...

Position Summary: The objective of the Global Business Consulting Group (“GBC) is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Market & Advisory clients. Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customizing Eikon/ Workspace desktop views and building and modifying financial models in Excel using databases. Globally, GBC provides 24/7 premium-level pre- and post-sales consultative support to AIM (Advisory & Investment Management) clients across several Excel Add-in products and Desktop Product. Responsibilities: Provide a high quality, consistent, end-to-end customer experience in the use and interpretation...

Respond to customers' inquiries relating to technical issues with software, online or electronic products where a variety of issues that are more complex and/or specialized in scope apply. Log and classify all calls and requests for assistance in the call tracking database May provide escalation support to junior level staff on complex technical escalations. Use analysis and judgment and exercises discretion in selecting methods and technique for obtaining solutions. Filter and escalate inquiries relating to other aspects of the Company business (e.g. technology, product development, etc.) as appropriate. Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution. Follow the appropriate company policy and procedures to respond to more complex and/or specialized issues, resolving as many queries as possible on the first call. Solving a complex issue may involve interpreting the needs of the customer, determining the solution...

To provide second level support to internal stakeholders and 3rd party engineers with regard to products, and to interact with customers to resolve complex issues. To perform customer site maintenance and repair activities. The role leverages innovative technologies to ensure global consistency of support tasks. Role Responsibilities: Act as a specialized technical resource for complex issues affecting Refinitiv products - FXT/FXAll and DealTracker Suite. Remotely resolve customer issues, utilizing 3rd party partners when needed. Identify service-impacting trends and help implement preventative measures. Leverage innovative technologies to ensure a consistent support experience. Major Responsibilities / Accountabilities: Provide expert technical support for assigned Refinitiv products - FXT/FXAll and DealTracker Suite. Interface with product support, development teams, and 3rd party vendors to resolve issues Troubleshoot, reproduce, and resolve customer...

To provide second level support to internal stakeholders and 3rd party engineers with regard to products, and to interact with customers to resolve complex issues. To perform customer site maintenance and repair activities. The role leverages innovative technologies to ensure global consistency of support tasks. Role Responsibilities: Act as a specialized technical resource for complex issues affecting Refinitiv products - FXT/FXAll and DealTracker Suite. Remotely resolve customer issues, utilizing 3rd party partners when needed. Identify service-impacting trends and help implement preventative measures. Leverage innovative technologies to ensure a consistent support experience. Major Responsibilities / Accountabilities: Provide expert technical support for assigned Refinitiv products - FXT/FXAll and DealTracker Suite. Interface with product support, development teams, and 3rd party vendors to resolve issues Troubleshoot, reproduce, and resolve...

The objective of the Global Business Consulting Group (“GBC”) is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Market & Advisory clients. Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customizing Eikon/ Workspace desktop views and building and modifying financial models in Excel using databases. Globally, GBC provides 24/7 premium-level pre- and post-sales consultative support to AIM (Advisory & Investment Management) clients across several Excel Add-in products and Desktop Product.   Responsibilities: Provide a high quality, consistent, end-to-end customer experience in the use and interpretation of our products and...

The Senior Workflow & Systems Specialist will be part of the Workflow & Systems team, who are specialists with focus to provide support and stewardship to Customer Operations workflow changes and enhancements while partnering with the business and technology teams.  Our purpose is to design outstanding customer experience and internal business efficiency by providing consultation, subject matter expertise and accurate solutions to our global stakeholder. In this role, you are responsible to deliver business change projects & enhancements, and solutions for Service Cloud user base. You would also act as an experienced consulting team member and coordinate across groups to deliver outcomes. Responsibilities & Deliverables Supports development of project plan and enhancement for Service Cloud by collaboration and use of knowledge Drives & delivers new and ongoing project and priorities by applying appropriate governance and knowledge...

As a Product Specialist, you thoroughly understand our clients’ and prospective clients’ quantitative or quantamental requirements from data to workflow needs and determine, articulate, construct, and demonstrate the best solution set for the customer and your set of dedicated accounts.  You are a platform and content expert who utilizes strong technical skills to build complex data calculations and workflows tailored to the customer’s requirements.  Your strong communication skills enable you to convey the benefits, insights, functionality and usability of our solutions.  Your deep product knowledge and analysis skills result in your significant contribution to growing our proposition internally through partnership with internal stakeholders to fix issues and develop and test new features. Responsibilities: Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge...

As part of the Portfolio Integration group, the Specialist will be responsible for coordinating, analyzing, and facilitating the processing of all pre-sales portfolio & client data from multiple data sources, including custodian banks and accounting platforms. This will include sales demos, setting up new customer data feeds, and performing large-scale historical backloads. Responsibilities Manage overall client data integration process in terms of mapping, loading and ongoing support of data ingestion Assist in pre-sales activities by collaborating with Sales and Service in securing potential new clients and users. Plan and implement the migration of client data by working with customers to evaluate and analyze structure of data and requirements Work with clients to setup ongoing data feed for Monitor and oversee daily ingestion  and liaise with clients to rectify any errors. Maintain a high level of knowledge on the product and anticipate...

Position Summary: Performance Excellence drives Customer Operations culture of quality, consistency and continuous development resulting in exceptional performance and a first-class customer experience. Workforce Analyst sits within Performance Excellence and is the key interlock between Customer Operations, Human Resources & Finance. The Workforce Analyst team provides the data, analytics, and resource management services to ensure Customer Operations’ staffing levels are appropriate to handle the needs of the business. This role of provides actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and seating and space utilization. Responsibilities: Forecasting & Capacity Planning Develop detailed resource models to show headcount utilization and need for major CO delivery team functions Workforce Planner will be responsible to deliver the forecasting for the number of interactions,...

Quant Feeds & Platform Specialists have acquired and in-depth knowledge & skillset for Quant Feeds & Platform products; and provides subject matter expert product support for the end-to-end customer life cycle, from pre-sales support through to retention activities. Your strong communication skills enable you to convey the benefits, insights, functionality and usability of our solutions.  Your deep product knowledge and analysis skills will lead to your significant contribution to growing our proposition internally and externally. Job Description: Provide direct specialized customer service support to analysts, researchers, data scientists, developers and quants at the world's largest and most prominent investment firms, banks and hedge funds Build effective relationship with the prospective/current customer by intimately understanding and addressing client’s data, workflow and technical requirements and engaging with them throughout the support process...

Position Summary: The objective of the Global Business Consulting Group (“GBC) is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Market & Advisory clients. Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customizing Eikon/ Workspace desktop views and building and modifying financial models in Excel using databases. Globally, GBC provides 24/7 premium-level pre- and post-sales consultative support to AIM (Advisory & Investment Management) clients across several Excel Add-in products and Desktop Product. Responsibilities: Provide a high quality, consistent, end-to-end customer experience in the use and interpretation...