Full time
London Stock Exchange Group
London, United Kingdom
Job Description Summary We are looking for an energetic trading platform support specialist to be a part of our global and dynamic FX Operations Support team. The ideal candidate will have previous support experience (preferably FX/Option), have strong communication skills, and must be a fast learner. The ideal candidate must have a can-do attitude. Opportunity to work in one of the world’s leading trading platform providers. Job Description Log all inquiries, and track every ticket through to resolution in Salesforce CRM Handle all incoming inquiries from external clients and internal Sales and RMs alike Investigate and resolve client issues related to trade execution, confirmation, and STP based Provide clients with training and guidance on system functionality and workflow Resolve technical issues in conjunction with application support, network, and development teams Work with external vendors and partners to resolve trade and order issues...