95 technical-support jobs found in Manila

What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer , Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high level infrastructure support. On a daily basis, you will collaborate with our  Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory....

What will you contribute? Reporting to the Technical Manager , the Senior Technical Support Engineer s the key interface between Finastra clients on one side and Financial Messaging & Services (FMS) organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Senior Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Senior Technical Support Engineer will include, but are not limited to, the following:...

What will you contribute? Reporting to the Technical Support Manager , the Senior Technical Support Engineer is the key interface between Finastra clients on one side and Financial Messaging & Services (FMS) organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The  Senior Technical Support Engineer  also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Senior Technical Support Engineer will include, but are not limited to, the...

What will you contribute? Reporting to the [Manager Role Name] , the [Role Name] is the key interface between Finastra clients on one side and [Organization Name] organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The [Role Name] also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a [Role Name] will include, but are not limited to, the following: Respond to customer requests, whether they are reported issues, questions or...

What will you contribute? Reporting to the Technical Support Lead , the Associate T echnical Support Engineer is the key interface between Finastra clients on one side and the FMS organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Associate Technical Support Engineer will include, but are not limited to, the following: Respond to...

Must have customer support experience IT experience is not required The team uses Sales Force, Excel, Word and other Microsoft products Team player, confident and a happy fun person to join the team! ************************************************************************************************************* The above statements describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner. *************************************************************************************************************

The Role: Associate, Product Technical Support Grade (relevant for internal applicants only): 07 The Location: Makati City, Philippines The Team: You will have the opportunity to work within a global team setting that contributes directly to a client base to ensure client satisfaction. The Impact: Ensures that client concerns and requests are resolved in a timely, efficient, accurate, and professional manner demonstrating excellence in service and commitment to client satisfaction balanced with a concern for profitability and growth of the company. What’s in it for you: Collaborative work environment where you provide daily assistance to our clients Opportunity to work with an industry leader within the financial industry Growth opportunities within a vast segment of the company Responsibilities: Responsible for product/technical support. Contributes expertise in testing upgrades and new releases from a client perspective. Provide...

The Role: Associate, DMS Technical Support (For Pooling) The Location: Makati (Temporarily in a WFH setup) ​ The Work shift: Rotational shift The Team: Responsible team (24/7) for seamless delivery and support for all DMS products (Xpressfeed, API and others) that includes monitoring, client communications, first level client services, basic technical support to clients and Ad hoc project support. The Impact: This is the first line of defense for all DMS products. It involves monitoring products availability and delivery, proactive client communications, addressing client queries and raising improvements as per the procedure. By enthusiastically identifying issues with the product, the Associate will help provide excellent client experience. What’s in it for you: It will provide you with an opportunity to speak to global clients and understand their issues. This will hone your partner management and interpersonal skills. You will...

The Role: Associate, DMS Technical Support API - (For Pooling) The Location: 6750 Makati (Temporarily in a WFH setup) The Team: S&P Global Market Intelligence is seeking an Associate, DMS Technical Support to join the Data Management Solutions Technical  Support team in Hyderabad. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Data Management Solutions (DMS)” and assessing the technical environment dynamics within client sites that may impact product performance. The Impact:  You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our DMS products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, DMS Technical Support is a consultant providing best and most...

The Role: Associate, DMS Technical Support - Loader The Location: 6750 Makati (Temporarily in a WFH setup) The Team: S&P Global Market Intelligence is seeking an Associate, DMS Technical Support to join the Data Management Solutions Technical  Support team in Hyderabad. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Data Management Solutions (DMS)” and assessing the technical environment dynamics within client sites that may impact product performance. The Impact:  You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our DMS products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, DMS Technical Support is a consultant providing best and most efficient way...

ORACLE and UNIX Technical Support consultants required for vendor to the investment banking arena, to work on their highly technical application support desk.  Providing support to many of the largest financial institutions across the world, the analyst will provide detailed communication back to the client and track the case through to its resolution. This will involve detailed investigation of application log files and database outputs, as well as understanding the operation of the code in conjunction with the developers.  This position will provide candidates with excellent experience in the investment banking sector. Key Responsibilities: Client facing role dealing with any problems incurred with production, development or UAT systems. Administrating the open cases for all the banks, tracking responses and ensuring issues are prioritized correctly and resolved speedily. Responsible for maintaining a good relationship with clients and maintaining weekly or monthly...

Position Summary: Provide support to clients for all existing and future Payment product offerings provided by Finastra. Primary Responsibilities: Provide professional application and technical support & consultation to clients of Finastra Payment products, typically banks or major corporations You will be part of a team who works closely with clients to ensure they derive the greatest possible value from the use of our product Provide tier 1 & 2 support: act as initial escalation point for Operations & Application Support staff and the customer; provide guidance and training for support staff of all levels; execute escalation procedures when applicable, as defined by management Work collaboratively with customers’ and Finastra technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third party vendors Continually monitor and update all assigned cases in Salesforce CRM with...

What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer, Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high-level infrastructure support. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory. Responsibilities...

WHY DO WE LOVE COMING TO WORK EVERY DAY? With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day.  At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers . We are on a journey.  After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .  Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business.  From a graduate Software Engineer to an experienced Sales Executive...

Position Summary : Provide support to clients for all existing and future Payment product offerings provided by Finastra. Primary Responsibilities: Provide professional application and technical support & consultation to clients of Finastra Payment products, typically banks or major corporations You will be part of a team who works closely with clients to ensure they derive the greatest possible value from the use of our product Provide tier 1 & 2 support: act as initial escalation point for Operations & Application Support staff and the customer; provide guidance and training for support staff of all levels; execute escalation procedures when applicable, as defined by management Work collaboratively with customers’ and Finastra technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third party vendors Continually monitor and update all assigned cases in Salesforce...

What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer , Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high-level infrastructure support. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory....

What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer , Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high-level infrastructure support. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory....

As part of the US Payments, Customer Support team, the Sr. Technical Support Engineer , Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high-level infrastructure support. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory. Responsibilities &...

What will you contribute? Reporting to the Technical Support Lead , the Technical Support Engineer is the key interface between Finastra clients on one side and the FMS organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Technical Support Engineer will include, but are not limited to, the following: Respond to customer requests,...

What will you contribute? Reporting to the Technical Support Lead , the Technical Support Engineer is the key interface between Finastra clients on one side and the FMS organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Technical Support Engineer will include, but are not limited to, the following: Respond to customer requests,...

What will you contribute? Reporting to the NOC Manager, the NOC Tier 1 Analyst will be responsible for monitoring, escalation and resolution of IT Infrastructure & applications, while working in Service Now ITSM support flow. The candidate should be experienced in working in an enterprise application and provide technical insight in supporting the incident management process while aligning to industry best practices. Responsibilities & Deliverables: Work in a 24*7*365 shift operation environment and ensure smooth and top-quality delivery of processes set forth are adhered Review monitoring alerts received from infrastructure devices, create incidents, assign/engage support teams as needed Collaborates with and support the Live Operations, Infrastructure Engineering and Application Support teams for early resolution of incidents Coordinate with both Onshore and Offshore team for troubleshooting and incident resolution Multi-task and solve...

Reporting to the NOC Manager, the NOC Tier 1 Analyst will be responsible for monitoring, escalation and resolution of IT Infrastructure & applications, while working in Service Now ITSM support flow. The candidate should be experienced in working in an enterprise application and provide technical insight in supporting the incident management process while aligning to industry best practices. Responsibilities & Deliverables: Work in a 24*7*365 shift operation environment and ensure smooth and top-quality delivery of processes set forth are adhered Review monitoring alerts received from infrastructure devices, create incidents, assign/engage support teams as needed Collaborates with and support the Live Operations, Infrastructure Engineering and Application Support teams for early resolution of incidents Coordinate with both Onshore and Offshore team for troubleshooting and incident resolution Multi-task and solve multiple trouble issues...

Grade Level: 07 Work Shift: This is initially a day shift position. However, you may be required to work in the night & evening shift as well as participate in a weekend rotation lasting for a few months. Training: Any new hire will first go through the generalist training and support questions that are not specific to any industry (e.g. companies, transactions, peer comps) for 3 to 6 months in the beginning. After that they will get trained up on different industries one after the other - Technology, Media & Telecommunication (TMT), Real Estate, Energy and Metals & Mining . The Team : As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support on our business intelligence tool by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry Responsibilities: Respond to customers’ enquiries relating to information, product...