4679 team manager jobs found

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. As an Enhanced Due Diligence Team Manager, you will need to lead by example, inspire and motivate as well as support your team members in their development. You will lead from the front and be creative in finding ways to deliver an outstanding service to our customers, whilst also dealing firmly and efficiently with Starlings requirement to complete...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. As an Enhanced Due Diligence Team Manager, you will need to lead by example, inspire and motivate as well as support your team members in their development. You will lead from the front and be creative in finding ways to deliver an outstanding service to our customers, whilst also dealing firmly and efficiently with Starlings requirement to complete...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023. As an Enhanced Due Diligence Team Manager, you will need to lead by example, inspire and motivate as well as support your team members in their development. You will lead from the front and be creative in finding ways to deliver an outstanding service to our customers, whilst also dealing firmly and efficiently with Starlings requirement to complete...

TEAM MANAGER – ORDER  MANAGEMENT (GLOBAL INHOUSE)   The Team Manager – Order Management is responsible for managing staff, providing leadership and expertise to their team, meeting targets for compliance and service levels, and achieving relevant role-based performance objectives. Role Responsibilities & Key Accountabilities: Manages relationship with Internal Stakeholders during product and service fulfilment. Escalates and resolves concerns during the fulfilment timeline. Partners with customer fulfilment departments throughout the lifecycle of the project. Contributes to process and work improvements viz BPI, collaborative teams, and best practice sharing. Ensures data quality, completeness, timeliness and service metrics are met. Handles team management activities, monitor performance, timely feedback, mentoring & coaching. Work with your team to reduce the volume and time of outstanding SNOW tickets and ensure staff understand and are adhering to...

TEAM MANAGER – ORDER  MANAGEMENT (GLOBAL INHOUSE)   The Team Manager – Order Management is responsible for managing staff, providing leadership and expertise to their team, meeting targets for compliance and service levels, and achieving relevant role-based performance objectives. Role Responsibilities & Key Accountabilities: Manages relationship with Internal Stakeholders during product and service fulfilment. Escalates and resolves concerns during the fulfilment timeline. Partners with customer fulfilment departments throughout the lifecycle of the project. Contributes to process and work improvements viz BPI, collaborative teams, and best practice sharing. Ensures data quality, completeness, timeliness and service metrics are met. Handles team management activities, monitor performance, timely feedback, mentoring & coaching. Work with your team to reduce the volume and time of outstanding SNOW tickets and ensure staff understand and are adhering to...

TEAM MANAGER – ORDER  MANAGEMENT (GLOBAL INHOUSE)   The Team Manager – Order Management is responsible for managing staff, providing leadership and expertise to their team, meeting targets for compliance and service levels, and achieving relevant role-based performance objectives. Role Responsibilities & Key Accountabilities: Manages relationship with Internal Stakeholders during product and service fulfilment. Escalates and resolves concerns during the fulfilment timeline. Partners with customer fulfilment departments throughout the lifecycle of the project. Contributes to process and work improvements viz BPI, collaborative teams, and best practice sharing. Ensures data quality, completeness, timeliness and service metrics are met. Handles team management activities, monitor performance, timely feedback, mentoring & coaching. Work with your team to reduce the volume and time of outstanding SNOW tickets and ensure staff understand and are adhering to...

TEAM MANAGER – ORDER  MANAGEMENT (GLOBAL INHOUSE)   The Team Manager – Order Management is responsible for managing staff, providing leadership and expertise to their team, meeting targets for compliance and service levels, and achieving relevant role-based performance objectives. Role Responsibilities & Key Accountabilities: Manages relationship with Internal Stakeholders during product and service fulfilment. Escalates and resolves concerns during the fulfilment timeline. Partners with customer fulfilment departments throughout the lifecycle of the project. Contributes to process and work improvements viz BPI, collaborative teams, and best practice sharing. Ensures data quality, completeness, timeliness and service metrics are met. Handles team management activities, monitor performance, timely feedback, mentoring & coaching. Work with your team to reduce the volume and time of outstanding SNOW tickets and ensure staff understand and are adhering to...

The Role: Associate – Structured Finance Ratings – Nontraditional The Team: The team provides and monitors credit ratings and opinions for securitizations backed by a wide variety of nontraditional assets, including aircraft, container, railcar, NNN, and other lease-based products, corporate securitizations, small business, solar, and timeshare loans, among others. The Role: An Associate is responsible for rating a portfolio of credits and managing the end-to-end ratings process from the initial engagement through the publication of reports. The Associate will review documents, consider the legal dimensions of transaction structures, develop an understanding of and apply relevant rating criteria, assess the credit profile of collateral pools, work with financial, and cash flow models to stress test the structures and enhancement levels under various economic scenarios. The Associate will also be the primary analytical contact for bankers, issuers, and...

Role profile: Department description - Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group.  The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification, Client Support and Market Operations Services. Team description - The FXAll Technical Onboarding team works with FXAll Clients to connect via TCCI/TCPI protocols, FIX Cash RFQ API gateways as well as custom FIX gateway development for Options and Algos products. They assist in pre-sales conversations with global prospects.  The team works with sales, RMs and technology teams to provide best solutions to clients.  The team develop custom Java translations to accommodate customer requirements.  Also, maintain standard translations to accommodate new platform offering.   The team is located in London, New York and Bangalore. Role Description – The FXAll Technical Onboarding Analyst is...

Role Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across the organization...

Excited to grow your career? Our purpose is to 'empower people to save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. About the role We have a new position open for a Pension and Benefits Administrator (internally referred to as a Workplace Solutions Scheme Manager) to join our wider Workplace Operation Team who are responsible for supporting employers with their Pension and Benefits Schemes. You will be reporting to the Workplace Operations Team Manager. As a Pension and Benefits administrator, you will be one of the main points of contact for the workplace pension, investment and flexible benefit schemes that Hargreaves Lansdown provides to employers. You will be responsible for maintaining the day-to-day relationship between Hargreaves Lansdown and the employer. This is a great opportunity for a Pension and Benefits administrator to build key relationships with the...

Over the last 16 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money. As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. Role Missions To provide a professional and effective service to customers dealing with all matters in a prompt and efficient manner and ensuring that the needs of the customer are met.   Responsibilities To deal with day-to-day customer queries To respond to incoming calls & emails promptly To respond to secure messaging in a prompt and professional manner. To receive and respond courteously...

Role profile: Department description - Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group.  The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification, Client Support and Market Operations Services. Team description - The FXAll Technical Onboarding team works with FXAll Clients to connect via TCCI/TCPI protocols, FIX Cash RFQ API gateways as well as custom FIX gateway development for Options and Algos products. They assist in pre-sales conversations with global prospects.  The team works with sales, RMs and technology teams to provide best solutions to clients.  The team develop custom Java translations to accommodate customer requirements.  Also, maintain standard translations to accommodate new platform offering.   The team is located in London, New York and Bangalore. Role Description – The FXAll Technical Onboarding Analyst is...

JOB RESPONSIBILITIES: Effective servicing of cases and strict adherence to case query handling procedures. Ensure all customers inquiries and feedback are recorded in a correct and detailed manner in Service Cloud. Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals, and liaising with  the Team Manager, Account Team and Product Developers as appropriate. Work directly with customers to provide additional information, updates, and resolution to issues referred from the frontline teams. Maintain trusted relationships with customers and meet all access targets across telephony, email and chat channels. Build and maintain relationships with Co-Specialists, Product Teams and other resolver groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner. Accept additional ad-hoc projects and/or areas of responsibility that will improve the individual or team...

The Role: Associate – Structured Finance Ratings – ABS   The Team: S&P Global Ratings is seeking an experienced analyst to join its Structured Finance Ratings practice which provides credit ratings and opinions for securitizations backed by a wide variety of ABS assets.  In this role, the Associate will be responsible for the end-to-end rating process, research, cash flow, credit, and structural analytics, and client-facing activities for new issue ratings and surveillance of ABS transactions backed by consumer and commercial assets.   The Impact: . This role blends research and quantitative and qualitative analytical skills, client-facing interactions, and project management. Daily tasks include completing the end-to-end ratings process, reviewing documents, assessing the credit profile of collateral pools, and conducting cash flow analyses to determine the credit rating impact of stress tests to the structures and enhancement levels under various economic...

Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world. Reporting to the Team Manager, this role works as part of a global team to manage money in and money out for customers (consumer & businesses) in the fastest and most efficient way possible – this is...

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.  Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We...

Role Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across the organization...

JOB RESPONSIBILITIES: Effective servicing of cases and strict adherence to case query handling procedures. Ensure all customers inquiries and feedback are recorded in a correct and detailed manner in Service Cloud. Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals, and liaising with  the Team Manager, Account Team and Product Developers as appropriate. Work directly with customers to provide additional information, updates, and resolution to issues referred from the frontline teams. Maintain trusted relationships with customers and meet all access targets across telephony, email and chat channels. Build and maintain relationships with Co-Specialists, Product Teams and other resolver groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner. Accept additional ad-hoc projects and/or areas of responsibility that will improve the individual or team...

Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.  Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We...