32 team manager jobs found in Kuala Lumpur

The main purpose of the Team Manager role is to own the Order management team who supports the quotes to cash process in the China market. This is a position that involves significant contact with internal stakeholders, requires collaboration with other teams and managers, and, at times, even interact directly with the client. To resolve issues with delinquent accounts. The individual will be responsible for driving the achievement of defined key performance targets while adhering to departmental and compliance policies and processes. Responsibilities • Manage a team of at least 10 Order Management Specialists. Build and maintain close partnerships with stakeholders in Sales & Account Management (SAM), Finance, Credit Management, and others. • Responsible for performance and results of direct and indirect reports. • Drive and support large-scale projects impacting internal teams and external customers. • Improve employee engagement and champion employee retention. •...

The main purpose of the Team Manager role is to own the Order management team who supports the quotes to cash process in the China market. This is a position that involves significant contact with internal stakeholders, requires collaboration with other teams and managers, and, at times, even interact directly with the client. To resolve issues with delinquent accounts. The individual will be responsible for driving the achievement of defined key performance targets while adhering to departmental and compliance policies and processes. Responsibilities • Manage a team of at least 10 Order Management Specialists. Build and maintain close partnerships with stakeholders in Sales & Account Management (SAM), Finance, Credit Management, and others. • Responsible for performance and results of direct and indirect reports. • Drive and support large-scale projects impacting internal teams and external customers. • Improve employee engagement and champion employee retention. •...

CUSTOMER SUPPORT TEAM MANAGER – Asian Language Support The Customer Support Team Manager is responsible for the day-to-day management of team supporting customers of LSEG, Trading and Banking products in Asian languages; specifically, Indonesian & Malaysian Bahasa, Thai, Vietnamese and Korean. This role is people manager role with occasional hands-on operational duties in case of escalations and includes leading a group of customer support executives. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to staying on top of what both customers and staff are experiencing. This is an amazing opportunity for someone with passion for leadership role and enjoys meeting challenging business goals in the customer support. Responsibilities: Lead a team of Customer Support Executives supporting the Trading and Banking products in Asian languages (specified above), to proactively respond and handle customer queries and communication...

Role Summary: Technical Customer Support Executives is responsible for delivering consistent high-value, courteous service through customer’s inquiry by handling customer inquiries by phone and email regarding technical issues for sell-side and buy-side Mandarin-speaking customers. This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. The executive requires to develop and to maintain a solid understanding of technologies and Refinitiv’ products and applications. Role Responsibilities: Provide industry-leading technical support for Trading, FX, Advisory & Investment customers in China and Taiwan using LSEG applications and products Work closely with other local and overseas teams to provide exceeded and seamless customer experience Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers...

Role Summary: Technical Customer Support Executives is responsible for delivering consistent high-value, courteous service through customer’s inquiry by handling customer inquiries by phone and email regarding technical issues for sell-side and buy-side Mandarin-speaking customers. This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. The executive requires to develop and to maintain a solid understanding of technologies and Refinitiv’ products and applications. Role Responsibilities: Provide industry-leading technical support for Trading, FX, Advisory & Investment customers in China and Taiwan using LSEG applications and products Work closely with other local and overseas teams to provide exceeded and seamless customer experience Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Sales Team Sales at Adyen is captured with one phrase: we sell the best to the best. You will have the opportunity to work alongside world-class salespeople and boost your career by being trained through our Adyen Sales Academy. You'll work with world-class merchants, technology, and colleagues while selling...

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America. The Licensing Manager will be responsible for leading and project managing the licensing applications in current and new markets, and renewing our existing licenses.  This role will be based out of our Singapore, Malaysia Hong Kong or our UK / EU office.    Responsibilities: Lead and project manage license applications in current and new markets Work with our strategy and legal teams to understand...

S&P Global Market Intelligence The Role: Syndicated Loans Agency Operations – Senior Manager The Team: The Agent Services team performs as a Syndicated Loans Agency operations team for our client base, performing all operational tasks to support both the borrower and lenders. Acting as an agent is a varied and highly visible role requiring accuracy and the understanding of complex deal mechanics. The Impact: S&P Global are seeking an experienced and motivated Senior Manager to help lead the Agent Services team administering the lending portfolios for our client base. The individual will be responsible for the oversight and leadership of the teams within their remit, communicating with our clients, their borrowers and the lending syndicate members. Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base. What’s in it...

The Role: Project Manager, Software Solutions Professional Services The Team: Professional Services team for Software Solutions is a global team of knowledgeable and enthusiastic consultants with wide range of skills and capabilities. We manage, configure and consult with clients to deliver initial onboarding as well as extended use case configuration and change requests for Software Solutions Products comprising; thinkFolio, iLEVEL, EDM, WSO and EDM Warehouse. Our extensive project experience helps customers establish an effective target operating model and define suitable solution workflows to support it. This allows us to add value at every step of the organizational transformation. We look at the business processes the solution supports; considering areas of focus related to system performance or new business requirements; and doing health checks of the system configuration. Every year, this this allows us to deliver hundreds of successful client engagements...

The Role Reporting to the Manager in the Company Secretariat division (based in Kuala Lumpur) this role is a hybrid-role supporting the function’s Business Controls Officer (“BCO”) while also working as a practicing Company Secretary within the Asia region. This role will play a critical role in supporting the function’s roll-out of the global control framework and assurance activities. This role will also contribute to the LSEG Company Secretary Team’s mandate to ensure that the implementation of corporate governance requirements are met and that appropriate legal and statutory compliance is maintained for the Group through the provision of extensive Board, Governance and Administrative support to a portfolio of the Group’s subsidiaries and colleagues within the Company Secretariat team. This position would be ideal for a committed and dedicated Company Secretary and/or Lawyer who is looking for a challenging role early in their career within a driven and friendly team...

Role Purpose The role of the Implementation Project Specialist is to own all aspects of implementation for customers ranging from new implementation to upgrades and other required changes once these have been discussed and agreed. The role will apply project management skills to communicate and co-ordinate on agreed activities to ensure that they are delivered on time and to a high quality. The Implementation Project Specialist will be liaising with the customer and all internal resources frequently to deliver on planned activities and will ensure that all processes are adhered to. There will also be a close relationship between this role and the Implementation Relationship Manager in order to keep updated with proposed changes and upcoming activities. Responsibilities  Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role. Coordinate all internal stakeholders and resources to achieve the objective of the...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

Role Purpose The role of the Implementation Project Specialist is to own all aspects of implementation for customers ranging from new implementation to upgrades and other required changes once these have been discussed and agreed. The role will apply project management skills to communicate and co-ordinate on agreed activities to ensure that they are delivered on time and to a high quality. The Implementation Project Specialist will be liaising with the customer and all internal resources frequently to deliver on planned activities and will ensure that all processes are adhered to. There will also be a close relationship between this role and the Implementation Relationship Manager in order to keep updated with proposed changes and upcoming activities. Responsibilities  Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role. Coordinate all internal stakeholders and resources to achieve the objective of the...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

The Role Reporting to the Manager in the Company Secretariat division (based in Kuala Lumpur) this role is a hybrid-role supporting the function’s Business Controls Officer (“BCO”) while also working as a practicing Company Secretary within the Asia region. This role will play a critical role in supporting the function’s roll-out of the global control framework and assurance activities. This role will also contribute to the LSEG Company Secretary Team’s mandate to ensure that the implementation of corporate governance requirements are met and that appropriate legal and statutory compliance is maintained for the Group through the provision of extensive Board, Governance and Administrative support to a portfolio of the Group’s subsidiaries and colleagues within the Company Secretariat team. This position would be ideal for a committed and dedicated Company Secretary and/or Lawyer who is looking for a challenging role early in their career within a driven and friendly team...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

We’re looking for an AML Investigations Team Lead to join our team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise’s mission by helping identify suspicious activity and through that keep Wise compliant. You personally can help us get closer to our mission of Money Without Borders! You will help us build a team in Kuala Lumpur and get to join a larger team distributed in 5 different offices around the world. The AML Investigation Team Lead is a people lead with a mindset that allows them to lead and support team members and build effective operational processes. Our investigators' daily task is to analyse payment patterns and identify suspicious activity. Lead's responsibility is to make sure investigators have all the right tools to do that and we are doing it the most efficient way. Duties and responsibilities: Have a strong ownership either over operational management and people leading or specific function within AML investigations domain...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

Job Description Position title Associate Location Kuala Lumpur Business Function Services Reporting to Sr Associate Department SPS WSO Department Overview: S&P Global WSO is an industry leader in leveraged loan and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis. The Team: The Cash Reconciliation team is vital to the Software Solutions Managed Services & Operations organization supporting the ongoing management of our client’s investment portfolios.  S&P Global is focused on powering the markets of the future and has been relied on by the world's leading organizations for the essential intelligence they need to make confident decisions about the road ahead.  The company is a purpose-led organization with a mission to accelerate progress and serve our clients. Position Summary S&P Global has an opening for an analytical and...

Department overview: The Agent Services Team specializes in providing syndicated loan agents with administrative outsourcing services. Agent Services performs work on behalf of our global customer base to help facilitate the tracking of global and individual lender positions for multi-million dollar bank loans. Position Summary: The Agent Services Analyst is responsible for maintaining data in WSO Agent in a timely and accurate manner, and to provide excellent customer service and Administrative Agent services to our growing client base while adhering to strict deadlines and SLA requirements. The position offers exposure to external industry entities such as portfolio managers, custodians, agent banks, issuers, and lending entities. Duties & accountabilities Analyse credit agreements and amendment documentation and other documentation as determined by deal Set up new Lenders, Borrowers, Bank Deals and Assets in WSO Agent - Maintain details; update administrative details...

We are hiring a Team Leader for our Fixed Income Data Department in Kuala Lumpur, Malaysia. Role Summary LSEG Fixed Income Data Department is responsible for the collection, analysis, integrated entry, data quality management and service of the full bond life cycle data operations of fixed income data in Asian Chinese, Japanese and Korean markets. The data are directly reflected in the company's core products Eikon and Workplace, which provide systematic data and services for the fixed income departments of financial institutions. Purpose of this role is to enable LSEG to service its clients by the operational management of resources, to deliver agreed services to specification, by running the operation efficiently and by being able to absorb and handle change at a rate consistent with overall business needs. You will focus on staff motivation, development and allocation; supervising performance against tight Service Metrics timelines. Effectively handle client...

Who We Are LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in 190 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their pre-trade decisions and executing trades to raising capital, clearing and optimisation. Backed by more than three centuries of experience and innovative technologies and a team of 25,000 people in 70 countries, we are driving financial stability, empowering economies and enabling you to grow sustainably. Through products and services including Workspace, Eikon, Yield Book, StarMine, Lipper and DataScope, we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000...

Who We Are LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in 190 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their pre-trade decisions and executing trades to raising capital, clearing and optimisation. Backed by more than three centuries of experience and innovative technologies and a team of 25,000 people in 70 countries, we are driving financial stability, empowering economies and enabling you to grow sustainably. Through products and services including Workspace, Eikon, Yield Book, StarMine, Lipper and DataScope, we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000...