Full time
London Stock Exchange Group
Menara Prestige, Exit Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The main purpose of the Team Manager role is to own the Order management team who supports the quotes to cash process in the China market. This is a position that involves significant contact with internal stakeholders, requires collaboration with other teams and managers, and, at times, even interact directly with the client. To resolve issues with delinquent accounts. The individual will be responsible for driving the achievement of defined key performance targets while adhering to departmental and compliance policies and processes. Responsibilities • Manage a team of at least 10 Order Management Specialists. Build and maintain close partnerships with stakeholders in Sales & Account Management (SAM), Finance, Credit Management, and others. • Responsible for performance and results of direct and indirect reports. • Drive and support large-scale projects impacting internal teams and external customers. • Improve employee engagement and champion employee retention. •...