669 support specialist jobs found

Working at Bitfury: Bitfury is a leading emerging technologies company.  At Bitfury, you can build the solutions of the future, with the most significant technologies of the millennium, in a modern and flexible workplace. We work a bit faster, and a bit smarter, so we can make the world a bit better. Benefits of Working at Bitfury:  International Experiences & Global Impacts  Bitfury is an international company with 200+ team members in more than 16 countries. No matter your assignment, your work will support global technology initiatives and best-in-class security operations in North America, Asia and Europe, as well as help us fulfil our mission to make the world more trusted and secure.   Building the Future We believe big data, artificial intelligence, blockchain technology, tokenized economies and cryptocurrencies are the future of our digital, global economy. Bitfury is building this future through our products that offer digitised security,...

CSE Workflow (GG 11 )   The Senior Customer Service Executive role empowers our customers with trusted insights, resolve complex issues at scale, enhance the value and drive usage of our products, by leveraging our in-depth market, product & technical expertise. As a Senior CSE, you are expected to provide support on functionality, content search & explanation of our Desktop suite of products, mainly Refinitiv Workspace and Refinitiv Eikon. Responsibilities: Work directly with clients to provide additional information, updates, and resolution to issues escalated from Frontline Support teams Build and maintain relationships with other groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner Advocate for clients’ needs by acting as a liaison between the client and Support, Sales, and Product Management Assist in pre-sales and retention initiatives via A2E (Access to Expert) program Proactively maintain a...

Do you have a strong interest in the equities/futures/options markets, in electronic trading systems, and in building/leveraging your technical skills? Are you interested in providing trade support for an industry leading equity trading platform (REDI), and one of the world’s largest FIX broker networks (AUTEX)? Are you attracted to speaking with clients across the entire equities trading spectrum including buy side traders, sell side brokers, and vendors? Would you like an opportunity to learn and broaden your knowledge about other asset classes such as foreign exchange, and also learn more about the financial and risk business overall? If the answer is yes to these questions, then we would like to speak with you about the Specialist - REDI, Autex role. Provide second level support to internal stakeholders and 3rd party engineers regarding company products, and to interact with customers to resolve complex issues. The role leverages innovative technologies to...

Do you have a strong interest in the equities/futures/options markets, in electronic trading systems, and in building/leveraging your technical skills? Are you interested in providing trade support for an industry leading equity trading platform (REDI), and one of the world’s largest FIX broker networks (AUTEX)? Are you attracted to speaking with clients across the entire equities trading spectrum including buy side traders, sell side brokers, and vendors? Would you like an opportunity to learn and broaden your knowledge about other asset classes such as foreign exchange, and also learn more about the financial and risk business overall? If the answer is yes to these questions, then we would like to speak with you about the Specialist - REDI, Autex role. Provide second level support to internal stakeholders and 3rd party engineers regarding company products, and to interact with customers to resolve complex issues. The role leverages innovative technologies to...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer As an Application Support...

Join the INTERACTIVE BROKERS Team! Interactive Brokers has been at the forefront of the Fintech space for over 42 years and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. We are looking for IT Support Specialist to join our Technical Clearing Operations team. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and business technology must be maintained, monitored and supported across the globe 24/7. To achieve that goal, Interactive Brokers maintains a team of operations associates around the world to monitor and troubleshoot all issues pertaining to the clearing system. The operations associate job involves interacting with business and development teams to provide ongoing support to our automated systems, to provide an enhanced...

The Sales Support Specialist drives sales efficiencies by reducing the administration burden on Account Management. As the main liaison to Customer Administration, this role facilitates the order to cash cycle in an accurate and timely manner. Person in this role work closely with internal partners to address customers’ administrative issues and coordinate complex deals ​ SOME OF THE DAILY TASKS: Collaborate closely with Order Management Specialists (OMS) for order processing, credits procedures, Genesis, GRC systems, etc. Develop customers’ relationships to address administrative problems and collaborate with internal partners on resolving issues Administer complex deals in collaboration with Account Managers and Order Management Specialists Support obtaining signed contracts and order forms from customers Manage Free Trials for setup and extension (Eikon) Act as first line support for Account Managers on order process and system queries Support selling administrative activities...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We...

Job Profile Summary You will serve as a primary resource for sales and account management teams to understand content/product offerings, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues. . When necessary and appropriate, you will communicate pricing and product information to customers directly while consulting with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure changes in a fair and consistent manner. You will also serve as a consultant on best practices and knowledge sharing related to new products and promotions. Key Responsibilities Act as first line support for Account Managers on order process and system queries Liaise with Order Management Specialists (OMS) to provide administrative support for quote to cash cycle including: Order processing support Credit’s procedures incl....

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role レボリュートについて...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Manage and provide support for backend applications including API integration to our platforms Configure and troubleshoot issues received from users via our Zendesk ticketing system Escalate issues based on comprehensive reporting of one’s work, and analyze the business requirements and feedback from others to create and maintain documentation Coordinate with local team members to provide technical support, maintenance and resolution of issues   Requirements Fluent ability in English and Portuguese Some programming background is a big plus Bachelor’s...

Provide second level support to internal stakeholders and 3rd party engineers regarding company products, and to interact with customers to resolve complex issues. The role leverages innovative technologies to ensure global consistency of support task. Role Purpose: Act as a specialized technical resource for complex issues affecting Refinitiv products Remotely resolve customer issues, utilizing 3rd party partners when needed Identify service-impacting trends and help implement preventative measures Leverage innovative technologies to ensure a consistent support experience Major Responsibilities / Accountabilities: Provide expert trading support for assigned Refinitiv products Interface with product support, development teams, and 3rd party vendors to resolve issues Troubleshoot, reproduce, and resolve customer issues remotely Provide high-quality technical advice to internal stakeholders and 3rd party engineers Escalate major, elusive, and recurrent issues that...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Job Responsibilities: Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products Provide dedicated and prompt support to our institutional and VIP customers via different communication channels Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API Being the first line support for all account and system related issues Serve as the representative of VIP customers to internal teams including account, finance, risk and products Collect customer feedback and...

About Kraken As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained   to find out more about us! About the Role This is a fully remote role, we will consider applicants based in Europe. Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see the bigger perspective and provide...

LOCATION :                                 Varna, Bulgaria   DEPARTMENT :                          Customer Support   REPORTS TO :                            Branch Manager, Varna   WORKING HOURS :                   Shift Basis   COMMENCEMENT PERIOD :   As soon as possible     RESPONSIBILITIES & DUTIES: Assisting clients with their accounts and the financial service products that JFD offers Responding to client queries regarding the service itself and our trading platform MT4/MT5 by phone, email, or live chat Registering client inquiries in our CRM system (client database) Managing the whole process of...

About Kraken As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. About the Role Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see the bigger perspective and provide expert insights into business solutions, and above all, is immensely passionate and diligent about technology and data security. If our words have struck the right chord with you and you are up for...

S&P Global The Role: Customer Care Technical Application Specialist Summary S&P Global’s Engineering Services division, is looking for a high-performing junior to mid-level Customer Support Application Specialist home-based in Penang who can speak and read English and preferably Japanese and/or Chinese as well.  Support would be for the complete suite of Engineering Solution products with the focus on Goldfire. The ideal candidate will know the Windows architecture and basic infrastructure (server, storage, networks) in customer premise and public cloud environments. Who we are The Engineering Services division builds, delivers, and supports “Goldfire by S&P Global” - a scalable cognitive search engine that provides single-point access to information across the enterprise and empowers the technical professional to make the right decision at the right time. Leveraging state-of-the-art AI-powered Natural Language Processing, Goldfire...

We are looking for an energetic and dynamic Trading support specialist to be a part of our global team. The candidate’s primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. To be the ideal candidate you will be very comfortable with technology and have strong communication skills (both written and oral). You will enjoy problem solving and interacting with various people throughout the day. You like to learn new technology and approach challenges with an open mind and positive attitude. We are looking for the right personality that will match our bold, open, and focused culture, while putting the needs of our clients first and striving to achieve the goals set by our management team. You will enjoy problem...

S&P Global Market Intelligence The Role: Client Services Analyst – ETF and Benchmarking Solutions The Team: The IHS Markit DeltaOne Support Team is comprised of subject matter experts in corporate actions, stock lending programmes, Indices, ETFs and fixed income, dedicated to providing a best-in-class experience in product onboarding, pro-active relationship management and customer communications, resulting in enhanced customer satisfaction and retention levels. You will be a part of a team that provides 1st and 2nd line support for all existing IHS Markit DeltaOne products. We work closely with our Product, Operations and Business Development teams to ensure we exceed our customers’ expectations and deliver a first-class service. What’s in it for you: As a Client Services Analyst, you will be working in a fast-paced and demanding environment where you will become a subject matter expert for the support and troubleshooting of our bespoke DeltaOne product...

We are looking for an energetic and dynamic Trading support specialist to be a part of our global team. The candidate’s primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. To be the ideal candidate you will be very comfortable with technology and have strong communication skills (both written and oral). You will enjoy problem solving and interacting with various people throughout the day. You like to learn new technology and approach challenges with an open mind and positive attitude. We are looking for the right personality that will match our bold, open, and focused culture, while putting the needs of our clients first and striving to achieve the goals set by our management team Role...

Do you enjoy working with Technology and have a strong interest in electronic trading? Are you looking to join a global and dynamic team? Refinitiv want to hear from you! We are looking for an energetic trading platform support specialist to be a part of our global and dynamic team. The ideal candidate will be very comfortable with technology, have strong communication skills, and must be a fast learner. You will work directly with brokers, buy side customers, custodians and other interested parties. The position requires intensive follow-up of current and outstanding issues. Candidates with a background or very strong interest in electronic trading and institutional trading including derivatives like options and futures trading will have a unique advantage. We are looking for the right personality that will match our collegial and respectful culture, while putting the needs of our clients first and striving to achieve the goals set by our management team. Role Responsibilities...