1792 support analyst jobs found

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Production Support Analyst What does a successful Production Support Analyst do at Fiserv? The North Front End Production Support Team is responsible for 24x7 support and monitoring for applications that deal with authorization and settlement of credit, debit, check and prepaid transactions. This team also provides day-to-day support to our clients (merchants, gateways, vendors) when issues are encountered in the production environment....

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title UC Support Analyst Join Fiserv, a world-renowned fintech and payments leader that propels money and information across the globe. We facilitate seamless connections between financial institutions, corporations, merchants, and consumers countless times daily – with speed, reliability, and security. Every time you swipe your credit card, engage a mobile payment app, or withdraw money from your bank, we're at the heart of it. If you aspire to leave a...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Unified Communications Support Analyst What does a successful Unified Communications Support Analyst do at Fiserv? As a technical member within End User Computing- Technology Services organization, the associate administers and operates tasks associated with the local conference rooms, surface hubs, digital signs as well as providing conference room and desktop meeting support for local associates.   What you will do: Accountable...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Systems Support Analyst What does a great Systems Support Analyst do? Fiserv’s Production Control team is seeking candidates for our systems support analyst role. This position is responsible for supporting the operational processing and infrastructure management of the Precision core product suite for outsourced clients. The support of these products includes trouble shooting issues related to the core banking software, ancillary core...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sales Support Analyst What does a successful Sales Support Analyst do at Fiserv? Fiserv's Community Financial Institution (CFI) division exists to connect world-class payment processing to community and regional banking organizations across the country, and our Sales Support team is pivotal in the onboarding and implementation of new businesses daily.  The Sales Support Analyst role is responsible for assisting with merchant onboarding,...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Technical Support Analyst What does a successful Client Technical Support Analyst do at Fiserv? In this position, you will work in a dynamic, professional, client service-oriented environment with large enterprise financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Support Analyst, Omaha NE What will you do as a Client Service Analyst:  • Assisting our merchants and agents with questions and make updates to existing merchant accounts through tickets, emails and phone calls.  • Provide updates within our specified SLAs  • Researching and identifying root cause for merchant account issues  • Effectively and professionally communicate with both external merchants and internal agents daily....

Application Technical Support Analyst (FTE – Malaysia - Penang based) The Role : This varied role ensures the technical operational support of the Commodity Insights (CI) business specific applications, ensuring high availability of applications & providing end user support during business hours (APAC time zones). The role is also key in the operational delivery, co-ordination and rollout of infra and application projects.  Grade (relevant for internal applicants only): 9 The Location : FTE – Malaysia - Penang based The Team : Infrastructure & Operations – Global Application Operations - PAS is the Shared Service team who manages division specific application support and operations including Incident management / Technical resolution / Service Requests / Administration / Application & infra Monitoring. The Impact : You will work to minimize the adverse impact of incidents and problems on the business during the region / time zone and proactively...

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. The Role: We are seeking an experienced Technical Support Analyst for the WSO application suite. The candidate will work on the WSO Upgrades team, managing multi-tier enterprise-level application upgrades and discovery projects for external clients. This dynamic role provides an excellent opportunity to build a stable career working and supporting highly scalable, multi-tier applications and...

Job Description Summary: Client Support Analyst within Trading and Banking Workflow Customer Support Department delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, and data integrity inquiries from customers.   The Client Support Analyst will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanor always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat or Email Log and classify all calls and requests for assistance in the customer relationship management system (C). Filter and call out...

At Coinbase, our mission is to increase economic freedom around the world , and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices.  We’re looking for a Project Support Analyst to support the delivery of complex projects within our Customer Outcome team at Starling.  Ideally you will have experience maintaining project plans, risk tracking and preparing updates for status meetings. As a Project Support Analyst at Starling you can expect to be involved in: Current - target state gap analysis Driving Business requirements definition  Development of L1, L2, L3 Business Operating Model and Customer Journey Definition  Coordination of Business...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing and we are excited to be expanding! We are seeking a Trading & Application Support Analyst to join our Portfolio Management and Loan Management Client Service team. You will be responsible for trade and application support for clients. You will build and maintain client relationships while working diligently to increase client satisfaction while acting as a liaison with our different departments. We are seeking someone who is excited to grow and learn within our department! Work-Mode: We are made up of high performing teams that meet in person to learn and collaborate as needed.  This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remotely. Job...

Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services). The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with the data centre staff, as Regulatory Reporting is a hosted solution. Enter the key responsibilities of the role: As a Regulatory Reporting helpdesk team member, respond efficiently to customer queries and carry out Tier 1  investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce. Escalate to relevant teams when needed while keeping ownership of client...

Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services). The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with the data centre staff, as Regulatory Reporting is a hosted solution. Enter the key responsibilities of the role: As a Regulatory Reporting helpdesk team member, respond efficiently to customer queries and carry out Tier 1  investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce. Escalate to relevant teams when needed while keeping ownership of client...

Optiver's Enterprise Operations team enables our people to operate at peak efficiency, fostering seamless collaboration on an expanding array of global projects. Collaborating closely with our Enterprise, Trading and Business Teams, you will be helping the People and Public Facing teams by identifying and implementing optimal solutions, facilitating their productivity, and actively contributing to global application migrations within these domains. Who we are: Optiver is a tech-driven trading firm and leading global market maker. As one of the oldest market making institutions, we are a trusted partner of 70+ exchanges across the globe. Our mission is to constantly improve the market by injecting liquidity, providing accurate pricing, increasing transparency and acting as a stabilizing force no matter the market conditions. With a focus on continuous improvement, we participate in the safeguarding of healthy and efficient markets for everyone who participates. Optiver...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer As an Application Support...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer Nasdaq Investment...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. As a Support Analyst, you will be part of the Customer Operations team responsible for the implementation, on-going support, and growth of a diverse set of client trading systems based in the APAC. Working closely with our CSM and product team, you will help solve complex problems for our global customer base. This involves technical troubleshooting and functional requirements gathering. It requires an understanding of IT system architecture and eventually, an understanding of financial markets and financial instruments.   On the client side, you will interact with both the traders and technical staff using BTCS solutions. You will be part of a mission critical team with excellent exposure to fast paced, high-tech environments spanning trading solutions across...

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.  Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America. As a Customer Service Analyst at Airwallex, you will play a crucial role in ensuring exceptional customer experiences by providing timely and effective support to our clients. You will be the first point of contact for inquiries, issues, and concerns, and will work closely with cross-functional teams to resolve problems and improve overall customer satisfaction. This role requires strong...

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com . Follow @blackstone on  LinkedIn ,  Twitter , and  Instagram .   The Analyst will support building relationships and maintain a high level of contact with distributors such as global & regional private banks in Hong Kong, with the goal of accelerating the adoption of Blackstone investment solutions. The role will also be...

Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. • Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks • Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients Your profile • Strong financial background and a good knowledge /...

The Hong Kong Service Desk provides Fidessa’s first line support service to customers and forms part of Fidessa’s global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices.    Duties and Responsibilities Analyses each call, using business acumen to identify the nature of the incident and action appropriately Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution Attends client site to assist with issue resolution and increase business knowledge where requested Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Develops strong working relationships with other departments to assist with the delivery of our service to clients.  Adheres to "best...

Accountable for the definition and execution of key operational tasks for delivery and recovery, supporting day to day operation support and changes in the Group’s operational infrastructure service.   Role Profile   The Operational Support Analyst is primarily responsible for the early morning verification from London Time and to escalate any issues following the appropriate escalation procedures.   Following market start times, the analyst will be part of one of the teams based in Colombo to support the key market, BAU activities across Market Operations. Work closely with London Service owners on reporting Team description The team works primarily to cover London business hours while being based in Colombo, Sri Lanka. It is responsible for managing checks for a range of markets, admissions, client activities, technical processes, systems, and front ends ahead of the markets start time. The Operational Support Change team is part of the overall Capital Markets...