41 specialist desktop technical jobs found

Role Responsibilities & Key Accountabilities: - Works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concepts - Provides second level specialized technical support to various users and corporate IT administration teams at customer accounts. - Troubleshoots, researches, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues. - Works with internal and external parties, including vendors, developers and product managers to resolution. - Performs customer site break fix activities remotely (or dispatches to site when required) using global consistent methodologies and tools. - Ensures the accurate delivery of information and resolution. - Maintains a strong understanding of standard customer...

Role Responsibilities & Key Accountabilities: - Works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concepts - Provides second level specialized technical support to various users and corporate IT administration teams at customer accounts. - Troubleshoots, researches, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues. - Works with internal and external parties, including vendors, developers and product managers to resolution. - Performs customer site break fix activities remotely (or dispatches to site when required) using global consistent methodologies and tools. - Ensures the accurate delivery of information and resolution. - Maintains a strong understanding of standard customer...

Job Description Summary RQA Specialist is responsible to troubleshoot technical challenges involving Quantitative products and databases installed on Windows and Linux based servers to level 3 incidents, participate as an active member in all support duties including but not limited to monitoring of client support calls, emails and internal monitoring tools. Qualifications Bachelor's Degree in Computer Science or equivalent desirable. 3yrs min experience in MS Windows Desktop environment (server-client applications) 3 years min. supporting MS SQL databases 2yrs min experience on Cloud Environment ( Azure/AWS/Snowflake/ Google) Knowledge on basic Network Configuration/Troubleshooting Experience in Linux Installation and administration is considered as plus Motivated self-starter, capable of working with minimal supervision alongside other high energy team players in an extremely fast paced environment. Excellent organizational skills and details oriented. Excellent written and...

A fantastic opportunity has arisen for an experienced Level 2 IT Operations Specialist in Corporate IT to come on- board with one of the most established names in the Financial Services Industry. Primarily dealing with infrastructure support for recently acquired software house you work within a small support team to ensure all clients are supported with a range of issues on a proactive basis. This client facing role that will see you working autonomously, reporting to a local team lead with a pre-established support network of a 24 / 7 Service Desk. Role and Responsibilities: Accountable for desktop infrastructure support within global based team you will work closely with your manager / team to develop and deliver pro-active solutions to Windows / Linux / Apple based infrastructure issues You to be a local point of escalation for all end user queries and issues ensuring effective documentation and knowledge sharing of all applicable fix’s Working within a small...

Job Description Summary RQA Specialist is responsible to troubleshoot technical challenges involving Quantitative products and databases installed on Windows and Linux based servers to level 3 incidents, participate as an active member in all support duties including but not limited to monitoring of client support calls, emails and internal monitoring tools. Qualifications Bachelor's Degree in Computer Science or equivalent desirable. 3yrs min experience in MS Windows Desktop environment (server-client applications) 3 years min. supporting MS SQL databases 2yrs min experience on Cloud Environment ( Azure/AWS/Snowflake/ Google) Knowledge on basic Network Configuration/Troubleshooting Experience in Linux Installation and administration is considered as plus Motivated self-starter, capable of working with minimal supervision alongside other high energy team players in an extremely fast paced environment. Excellent organizational skills and details oriented. Excellent written and...

About us We equip the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward. Comprehensive, timely, and trusted information is the backbone of effective risk and regulatory AML and KYC compliance management. Our comprehensive, timely, and trusted information enables our customers to gain deeper insight into their customers and thirdparties and helps to make better informed decisions about whom they do business with. We offer the critical resources our customers need to make reliable and informed financial crime mitigation decisions. Position Summary We have a great opportunity for...

Role Purpose An experienced application support engineer is required to join the LSEG Capital Markets Technology team.  This is an opportunity to work with a global team of application support engineers operating a real time data distribution platform including data from the low latency FX platform. The team is responsible for production support of the product as well as integrating software changes into the enterprise environment as part of ongoing project work.  Data analysis of platform health and looking for opportunities to optimize systems. Role Responsibilities Proactive engagement with the development teams on features and bug reporting on the FX platform Deployment and maintenance of all applications of the FX platform Gain an in-depth knowledge of the unit’s processes and ensure compliance with these processes with strong focus on driving down incidents and problems while delivering changes Drive to fully automate operational processes through standard...

Role Purpose An experienced application support engineer is required to join the LSEG Capital Markets Technology team.  This is an opportunity to work with a global team of application support engineers operating a real time data distribution platform including data from the low latency FX platform. The team is responsible for production support of the product as well as integrating software changes into the enterprise environment as part of ongoing project work.  Data analysis of platform health and looking for opportunities to optimize systems. Role Responsibilities Proactive engagement with the development teams on features and bug reporting on the FX platform Deployment and maintenance of all applications of the FX platform Gain an in-depth knowledge of the unit’s processes and ensure compliance with these processes with strong focus on driving down incidents and problems while delivering changes Drive to fully automate operational processes through standard...

The   Research & Portfolio Management Sales Specialist   will be tasked with executing our strategy for long term balanced growth through their understanding of market and competitive dynamics and driving Sales execution. As part of our Continental European Sales Team, you will hunt for new prospects and opportunities with new and existing  customers within France. We are looking for hungry global commercial individuals based in France looking to meet and exceed their targets with genuine effort. You will work in a very collaborative fashion with Account Managers, Solutions leaders, Customer Success managers, Sales Enablement colleagues and others at LSEG to uncover new opportunities.  Ample training and coaching will be provided to learn our LSEG products, commercial policies, our Sales Force CRM tools, and more. And you will work in a very supportive team that consistently operates in a united hybrid-working environment. Data and Analytics Division We are a...

The   Research & Portfolio Management Sales Specialist   will be tasked with executing our strategy for long term balanced growth through their understanding of market and competitive dynamics and driving Sales execution. As part of our Continental European Sales Team, you will hunt for new prospects and opportunities with new and existing  customers within France. We are looking for hungry global commercial individuals based in France looking to meet and exceed their targets with genuine effort. You will work in a very collaborative fashion with Account Managers, Solutions leaders, Customer Success managers, Sales Enablement colleagues and others at LSEG to uncover new opportunities.  Ample training and coaching will be provided to learn our LSEG products, commercial policies, our Sales Force CRM tools, and more. And you will work in a very supportive team that consistently operates in a united hybrid-working environment. Data and Analytics Division We are a...

The Technical Specialists team is responsible for troubleshooting technical challenges involving Quantitative Analytics products and databases installed on Windows and Linux based servers and our cloud delivery channels.  Specialists provide deep domain expertise on a range of IT Admin, database administration, product installation and customer onboarding, version releases, maintenance activities, and structured IT issues.   Their premium level service features tailored guidance and situational support to prospective, new implementation, and existing clients across both production and research-based quantitative workflows.  Monitoring, replication and use of troubleshooting tools are performed both proactively and reactively. Resolution often requires collaboration with Technology, Product Management, Development, Quality Assurance and Sales teams.  Sr Specialists are also active contributors to projects, including components of the product release lifecycle. Qualifications...

Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv’s portfolio of software & desktop solutions. This specialist plays a key role in ensuring our customers discover the full power of Refinitiv by implementing workflow solutions while continuously providing scalable yet adaptable guidance. The Specialist will own a Refinitiv desktop portfolio (Eikon & Refinitiv Workspace) across a number of Investment Banking (Capital Markets, Advisory & Sell Side Research, etc.) accounts. In a role that is comprised of relationship management, education and deep functional expertise, CSMs will manage successful adoption and expansion of our services within his/her assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in his/her accounts. By redesigning our client’s business through user adoption of our suite...

Do you have a passion for technology? Do you want to make a difference, delivering software used by some of the biggest companies in the world? Do you love working with others in a dynamic agile environment? We are looking for enthusiastic, passionate technologists to join our growing team as we strive to deliver excellence to our customers. You're a self starter who will be an integral part of an empowered agile team working on the identity and access management system behind our products such as the Eikon financial information desktop. You will craft and implement feature improvements and maintenance updates for existing software as well as delivering new capabilities and technology updates such as migrating our services to third-party cloud providers (e.g. AWS, Azure). Key Responsibilities As a member of the IAM development team, your responsibilities will include, but are not limited to, the following: Effectively use modern development methods, including build and test...

The objective of the Global Business Consulting Group (“GBC”) is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Market & Advisory clients. Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customizing Eikon/ Workspace desktop views and building and modifying financial models in Excel using databases. Globally, GBC provides 24/7 premium-level pre- and post-sales consultative support to AIM (Advisory & Investment Management) clients across several Excel Add-in products and Desktop Product. Responsibilities: Provide a high quality, consistent, end-to-end customer experience in the use and interpretation of our products and data; this...

Position Summary RQA Technical Quant Specialist is responsible to troubleshoot technical challenges involving Quantitative products and databases installed on Windows and Linux based servers to level 3 incidents, participate as an active member in all support duties including but not limited to monitoring of client support calls, emails and internal monitoring tools. Duties and Responsibilities: Day-to-day technical Support of Refinitiv Quantitative products in distributed environments (MS-Windows/Linux operating systems and Cloud) Regular review and management of assigned client requests Communication with external and internal stakeholders to be managed in SNOW, Service Cloud and JIRA SLA driven and good client advocacy to ensure all resolutions have been fulfilled and have met expectations of clientele Stakeholder management skills to ensure servicing requests to be addressed with other Technical Resources and Teams and escalate issues as appropriate Maintenance and...

The Global Business Consulting (“GBC”) team provides industry leading pre-sales and post-sales product support to Investment Banking, Asset Management, and Sell-Side Research clients. GBC work across the numerous Refinitiv financial applications, including Eikon Desktop, Eikon for Microsoft Office, and Datastream. The team helps Refinitiv provide a decisive competitive advantage in the marketplace. Combining a strong understanding of corporate finance and accounting, the role focuses on consultative interactions with our clients to solve complex questions, optimize and integrate finance workflows using Refinitiv financial applications, create value and trust, build specialist knowledge, and maximize growth opportunities. Potential candidates should be open, bold and be prepared to thrive in a continuously changing environment while being focused on constantly learning and updating their knowledge on our products and value propositions for customers. Globally, GBC provides 24/7...

The Desktop Specialist group empowers our customers with trusted insights, resolve complex issues at scale, enhance the value and drive usage of our products, by leveraging our in-depth market, product & technical expertise. As an AIM (Asset & Investment Management) Specialist, you are expected to provide level 2 support on functionality, content search & explanation of our Desktop suite of products such as Refinitiv Workspace, Eikon, Eikon with DFO and Datastream. Responsibilities Work directly with clients to provide additional information, updates, and resolution to issues escalated from Frontline Support teams Build and maintain relationships with other groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner Advocate for clients’ needs by acting as a liaison between the client and Support, Sales, and Product Management Assist in pre-sales and retention initiatives via A2E (Access to Expert) program...

Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv’s portfolio of software & desktop solutions. This specialist plays a key role in ensuring our customers discover the full power of Refinitiv by implementing workflow solutions while continuously providing scalable yet adaptable guidance. The Specialist will own a Refinitiv desktop portfolio (Eikon & Refinitiv Workspace) across a number of Investment Banking (Capital Markets, Advisory & Sell Side Research, etc.) accounts. In a role that is comprised of relationship management, education and deep functional expertise, CSMs will manage successful adoption and expansion of our services within his/her assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in his/her accounts. By redesigning our client’s business through user adoption of our suite...

About us We equip the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward. Comprehensive, timely, and trusted information is the backbone of effective risk and regulatory AML and KYC compliance management. Our comprehensive, timely, and trusted information enables our customers to gain deeper insight into their customers and thirdparties and helps to make better informed decisions about whom they do business with. We offer the critical resources our customers need to make reliable and informed financial crime mitigation decisions. Position Summary We have a great opportunity for...

The   Research & Portfolio Management Sales Specialist   will be tasked with executing our strategy for long term balanced growth through their understanding of market and competitive dynamics and driving Sales execution. As part of our Continental European Sales Team, you will hunt for new prospects and opportunities with new and existing  customers within France. We are looking for hungry global commercial individuals based in France looking to meet and exceed their targets with genuine effort. You will work in a very collaborative fashion with Account Managers, Solutions leaders, Customer Success managers, Sales Enablement colleagues and others at LSEG to uncover new opportunities.  Ample training and coaching will be provided to learn our LSEG products, commercial policies, our Sales Force CRM tools, and more. And you will work in a very supportive team that consistently operates in a united hybrid-working environment. Data and Analytics Division We are a...

Do you have a passion for technology? Do you want to make a difference, delivering software used by some of the biggest companies in the world? Do you love working with others in a dynamic agile environment? We are looking for enthusiastic, passionate technologists to join our growing team as we strive to deliver excellence to our customers. You're a self starter who will be an integral part of an empowered agile team working on the identity and access management system behind our products such as the Eikon financial information desktop. You will craft and implement feature improvements and maintenance updates for existing software as well as delivering new capabilities and technology updates such as migrating our services to third-party cloud providers (e.g. AWS, Azure). Key Responsibilities As a member of the IAM development team, your responsibilities will include, but are not limited to, the following: Effectively use modern development methods, including build and test...

Job Description Customer Success Managers connect our most strategic clients to Refinitiv’s portfolio of software & desktop solutions. This specialist plays a key role in ensuring our customers discover the full power of LSEG/Refinitiv by implementing workflow solutions while continuously providing guidance thought the customer journey. Role Summary As a Customer Success Manager (CSM), you will be responsible for fostering close relationships with and being a trusted advisor to our customers who utilize our Desktop and Digital Wealth Solutions through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users. As a trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in his/her accounts. By redesigning our clients’ business through user...

Department description : Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group.  The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification, Client Support and Market Operations Services. Role Description: Are you familiar with FIX protocol? Do you want to gain an in depth understanding of electronic trading business? Are you passionate about solving complex problems? Do you have strong analytical and logical thinking capabilities? Are you well organized, detail oriented with good time management skills? If the answer is yes, then we would like to speak with you about the Senior Trading Onboarding Specialist role. We are looking for experienced and energetic FIX Onboarding engineers to join our ST. Louis office and be part of a global FIX Onboarding team. The FIX Onboarding team is responsible for certification and onboarding of FIX clients...

Department description: Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group.  The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification, Client Support and Market Operations Services. Role Description: Are you familiar with FIX protocol? Do you want to gain an in depth understanding of electronic trading business? Are you passionate about solving complex problems? Do you have strong analytical and logical thinking capabilities? Are you well organized, detail oriented with good time management skills? If the answer is yes, then we would like to speak with you about the Senior Trading Onboarding Specialist role. We are looking for experienced and energetic FIX Onboarding engineers to join our ST. Louis office and be part of a global FIX Onboarding team. The FIX Onboarding team is responsible for certification and onboarding of FIX clients...