411 specialist account manager jobs found

At LSEG, our goal is to provide world class capabilities and user experience for advanced users of our platform who need to discover, consume and analyse our data to achieve their demanding business goals. A significant part of this goal is the provision of powerful services, applications and tools that enable a broad spectrum of professionals in the finance industry to access our platform and provide seamless workflow through our user centric products. This role is responsible for defining, communicating, and leading the strategy and product development roadmap within the Trading business for the Microsoft suite. Bringing the power of LSEG’s data and interfaces to the fast-developing Microsoft Office 365 products, focusing on workflows and features for managing and presenting data. The proposition manager will own the product vision, gather and prioritize requirements, define the product roadmap and work closely with user experience/design, and development to deliver required...

Role Responsibilities: Create and execute proactive customer engagements (e.g. University workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build adoption and advocacy Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process 80% of time spent in front of customers (in person or virtual)...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

 Business Development Representative (BDR):  The Business Development Representative (BDR) is a vital role to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG’s Ideal Customer Profile for GIACT product portfolio The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by...

Who We Are: S&P Global’s purpose is to accelerate progress in the world by providing business intelligence that is essential. Our division, Market Intelligence, has a specialized focus on company & industry intelligence, research and cloud solutions. With these solutions, we partner with highly innovative, trail blazing companies and ultimately power global markets. We routinely work with the most recognized and exciting company names across all industries.  About the Role: The Sustainability Business Development Specialist (BDS) role will be a member of the high growth DSC/RASS Sales organization within S&P Global’s Market Intelligence division.  In this role, you will have the opportunity to work on global, multi-stakeholder deals with a wide range of companies that lead, innovate and disrupt their respective industries. One day you may be speaking with a global Fortune 500 corporation about their sustainability journey and reporting requirements; and the...

Position Summary The Business Development Representative (BDR) is vital to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG's Ideal Customer Profile. The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by client type and the expertise of channel marketing...

Data and Analytics Division We are a global leader in data and analytics, providing a broad range of investment solutions and indices, trading workflow, capital market and wealth advisory, and risk intelligence. We work as a partner to our customers in every major global market. Our ambition is to shape the future of our industry to serve our customers and markets better. We’ll do that by building an inclusive culture that aims to connect, create opportunity and deliver excellence.  We have a great opportunity for a Sales Professional within the Risk and Compliance space to join our growing and dynamic team who has a passion for sales. You will be responsible for a gross recurring and outright sales revenue goal. Insight into the Role As a subject matter expert to Corporates Compliance Risk Management, you will be focusing on all sales (new, cross-sells, up-sells) for our Risk & Compliance proposition to Corporates clients in a given territory with both...

ABOUT THE ROLE A post-sales role that connect our most strategic clients to LSEG’s solutions. CSM drives successful adoption and expansion of the workflow solutions within his/her assigned accounts to maximize value creation and revenue retention. CSM collaboratively designs and implements activities with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth. WHAT WILL BE YOUR DAILY TASKS? Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption Use Governance, risk & compliance specialist knowledge to...

About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go. Our commitment to diversity and inclusion in the workplace At the FT, we aim for employees...

This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Specialist plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Assocaite Customer Success Specialist will provide customers with a differentiated customer experience, helping them to realize the full value of our Risk solutions. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement. Plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of...

ABOUT THE ROLE A post-sales role that connect our most strategic clients to LSEG’s solutions. CSM drives successful adoption and expansion of the workflow solutions within his/her assigned accounts to maximize value creation and revenue retention. CSM collaboratively designs and implements activities with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth. WHAT WILL BE YOUR DAILY TASKS? Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption Use Governance, risk & compliance specialist knowledge to...

LSEG and Microsoft have entered an exciting strategic partnership for the development of next-generation data, analytics and cloud infrastructure solutions. Our customers’ needs are evolving and so are financial markets. This partnership will transform the way customers discover, analyse and trade securities around the world. It will also advance our cloud strategy and build the improved resilience, efficiency and agility that our customers need. All of Microsoft’s customers will also have access to our data and analytics capabilities through a single flexible infrastructure that is intuitive and responsive. If you are interested in being a part of this dynamic strategic partnership, we look forward to considering your skills and experience. SUMMARY OF ROLE: At LSEG, our goal is to provide world class capabilities and user experience for advanced users of our platform who need to discover, consume and analyze our data to achieve their demanding business goals. A significant part...

Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv’s portfolio of software & desktop solutions! This specialist plays a key role in ensuring our customers discover the full power of Refinitiv by implementing workflow solutions while continuously providing scalable yet adaptable guidance. The Specialist will own a Refinitiv desktop portfolio (Eikon & Refinitiv Workspace) across a number of Investment Banking (Capital Markets, Advisory & Sell Side Research, etc.) accounts. In a role that is comprised of relationship management, education and deep functional expertise, CSMs will manage successful adoption and expansion of our services within assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in accounts. By redesigning our client’s business through user adoption of our suite of solutions, the...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

Department overview: Markit Counterparty Manager (MCPM) is an online platform for institutional investors and other financial institutions to exchange documentation and regulatory data efficiently in a secure environment. Through this platform the users are able to: Electronically manage trading accounts on ISDA, FX and MSFTA master agreements Classify trading entities to amend and share ISDA master agreements Simplify FATCA compliance Streamline AUM / NAV distribution Centralize KYC and client on boarding process Streamline Onboarding & Client Life Cycle Management The MCPM team is split over 3 locations, London, New York and Delhi and covers Product Management, Development, Sales, Account Management and Operations. Position summary The ideal candidate will have demonstrated experience in business analysis, process modelling, workflow development and communication. The candidate should also possess strong analytical skills to help the team...

Position Summary The Business Development Representative (BDR) is vital to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG's Ideal Customer Profile. The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by client type and the expertise of channel marketing...

This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Specialist plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Assocaite Customer Success Specialist will provide customers with a differentiated customer experience, helping them to realize the full value of our Risk solutions. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement. Plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of...

Role Responsibilities: Create and execute proactive customer engagements (e.g. University workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build adoption and advocacy Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process 80% of time spent in front of customers (in person or virtual)...

Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv’s portfolio of software & desktop solutions! This specialist plays a key role in ensuring our customers discover the full power of Refinitiv by implementing workflow solutions while continuously providing scalable yet adaptable guidance. The Specialist will own a Refinitiv desktop portfolio (Eikon & Refinitiv Workspace) across a number of Investment Banking (Capital Markets, Advisory & Sell Side Research, etc.) accounts. In a role that is comprised of relationship management, education and deep functional expertise, CSMs will manage successful adoption and expansion of our services within assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in accounts. By redesigning our client’s business through user adoption of our suite of solutions, the...

Position Summary At Refinitiv, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Specialist, you will be responsible for fostering intimate relationships and being a trusted advisor to our Customers who utilize our Pre-trade, trade and post-trade products and services in the FX area through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users. You will work mainly with client groups in Front-office in financial services, Corporate Treasury. You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience....

S&P Global Commodity Insights The Role: Client Service Manager S&P Global Commodity Insights is seeking a Client Service Manager to cover territory across Europe, while you will be mainly focused on clients based in Europe, you will be expected to support customer globally within your working hours. The Client Service Manager is responsible for partnering with Sales and Client Development Managers to provide the best possible customer experience to support new customer business, existing customer retention and existing customer growth through on-site support, training (both online and on-site), and integration of S&P Global Commodity Insights services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator. This position is responsible both the remote and on-site support and training of Commodity Insights’ products ensuring customers derive optimal value from the real-time services they subscribe to....

S&P Global Market Intelligence   The Role: Customer Success Manager and Customer Migration Associate     Grade : 7/8 /9 (Internal)     The Location: Ahmedabad/Gur ugram, India   T he Team: It’s a dynamic global tea m, where the work changes daily .  You are r esponsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention , user/usage growth and supporting strategic objectives on the account level .   This team will develop and execute data driven processes to deliver world class customer experience .  Y ou r role may focus on migration, onboarding or global strategic accounts .   The Impact :  Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work...