4341 service manager jobs found

Role Profile The Technology Business Development team is responsible for the identification and delivery of new technology products that support LSEGs corporate strategy, as well as the management of the Groups existing access and connectivity services. The Product and Service Manager is responsible for supporting the management and development of a portfolio of products to agreed revenue and growth targets, including connectivity and testing services. Key Responsibilities Management and development of the Groups connectivity and testing services Maintains and develops new relationships with clients to understand needs, and develop opportunities for product growth Proactively monitors product usage to identity opportunities for product upsell and accelerated uptake by clients Provides project support for new and existing product developments Acts as service manager and point of escalation for in-life products Liaise with central and local marketing teams to support...

S&P Global Commodity Insights The Role: Client Service Manager S&P Global Commodity Insights is seeking a Client Service Manager to cover territory across Europe, while you will be mainly focused on clients based in Europe, you will be expected to support customer globally within your working hours. The Client Service Manager is responsible for partnering with Sales and Client Development Managers to provide the best possible customer experience to support new customer business, existing customer retention and existing customer growth through on-site support, training (both online and on-site), and integration of S&P Global Commodity Insights services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator. This position is responsible both the remote and on-site support and training of Commodity Insights’ products ensuring customers derive optimal value from the real-time services they subscribe to....

The Location: Germany / Germany Remote Grade/Level: 10 (relevant for internal applicants only) The Role: S&P Global Commodity Insights is seeking a Client Service Manager to cover territory across Europe, while you will be mainly focused on clients based in Europe, you will be expected to support customer globally within your working hours. The Client Service Manager is responsible for partnering with Sales and Client Development Managers to provide the best possible customer experience to support new customer business, existing customer retention and existing customer growth through on-site support, training (both online and on-site), and integration of S&P Global Commodity Insights services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator. This position is responsible both the remote and on-site support and training of Commodity Insights’ products ensuring customers derive optimal value from the...

Our Vision As one of the world’s Top 10 (and rising ? ) digital asset exchanges, we provide a best-in-class experience in trading, security, and blockchain product innovation. We’re making it possible to list the most recent and promising projects, safely trade with transparency, and democratize access to the markets, today! Excited to join a decentralizing force in the world?   Responsibilities ·Responsible for the hiring, training, development, and management of the assigned Client Services Team  Accountable for the overall success of the Client Services team and customer satisfaction  Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects Serves as the internal and external point of contact for projects and issue resolution across company functions Drive overall client satisfaction through effective coordination and communication of client deliverables  Partnership with clients to...

Role Responsibilities & Key Accountabilities: - Brings thought leadership and a subject matter expertise regarding best practice of one of the ITIL methodologies  (change, problem, incident, etc…) - Responsible for defining and implementing the strategic roadmap, ITSM tooling, and related process documentation of related practice - Coaching, developing, and supporting the related central practice team (problem management, change management, etc…) -Ensures end-to-end process and procedures are performed with appropriate control, measurement, and governance - Ensures quality and accuracy of data capture and related information in problem records - Liaises,  manages, and develops relationships with key technology stakeholders across LSEG divisional groups - Interfaces with Risk and Audit teams, ensuring stability and resilience issues are captured, managed, communicated, and addressed - Generates and provides key insights through regular and ad-hoc reporting  - Presents at weekly...

Role Responsibilities & Key Accountabilities: - Ensures resources are allocated based on priority of items, where issues are dealt with or escalated appropriately and ultimately that the service team delivers high quality services and solutions ​ - Fully accountable for an ITSM process and respective metrics and performance, while supporting tool and process maturity, compliance and quality measurement, training and operation of process in line with the global standard - Governs and takes accountability of ongoing policy assurance, standard and process compliance (Security, Operational Resilience, ITSM Processes, etc.) - Serves as a point of escalation and able to resolve the most complex problems independently by providing high level of client support and conveying resolutions to customer issues - Conducts investigations into areas of non-compliance and risk in the provisioning and operational support of end-to-end services while ensuring risks are appropriately...

This is a 1-year contract role. Role Responsibilities & Key Accountabilities: Ensures resources are allocated based on priority of items, where issues are dealt with or escalated appropriately and ultimately that the service team delivers high quality services and solutions ​ Fully accountable for an ITSM process and respective metrics and performance, while supporting tool and process maturity, compliance and quality measurement, training and operation of process in line with the global standard Governs and takes accountability of ongoing policy assurance, standard and process compliance (Security, Operational Resilience, ITSM Processes, etc.) Serves as a point of escalation and able to resolve the most complex problems independently by providing high level of client support and conveying resolutions to customer issues Conducts investigations into areas of non-compliance and risk in the provisioning and operational support of end-to-end services while...

Overview Working within the Business Infrastructure Function, the role is responsible for providing the service management and overall governance for all products and services, directly attributed to the supported technology functions Act as the central contact point for all Service engagement, operational processes and escalations, working with the business to meet customer expectations in line with strategy. Role Responsibilities Will take ownership of escalated issues and enquiries and manage to successful conclusion, ensuring clear communication Provide monthly service reporting and dashboards/metrics pertaining to the services taken from BIS and chair client service review meetings Manage customer key stakeholders and end user expectations, escalations Ensure adherence across BIS to Group Incident, Problem & Change processes as well as all IT Control Frameworks Responsibility for maintaining the BIS Service Catalogue ensuring that appropriately reflects status...

This is a 1-year contract role. Role Responsibilities & Key Accountabilities: Ensures resources are allocated based on priority of items, where issues are dealt with or escalated appropriately and ultimately that the service team delivers high quality services and solutions ​ Fully accountable for an ITSM process and respective metrics and performance, while supporting tool and process maturity, compliance and quality measurement, training and operation of process in line with the global standard Governs and takes accountability of ongoing policy assurance, standard and process compliance (Security, Operational Resilience, ITSM Processes, etc.) Serves as a point of escalation and able to resolve the most complex problems independently by providing high level of client support and conveying resolutions to customer issues Conducts investigations into areas of non-compliance and risk in the provisioning and operational support of end-to-end services while...

Overview Working within the Business Infrastructure Function, the role is responsible for providing the service management and overall governance for all products and services, directly attributed to the supported technology functions Act as the central contact point for all Service engagement, operational processes and escalations, working with the business to meet customer expectations in line with strategy. Role Responsibilities Will take ownership of escalated issues and enquiries and manage to successful conclusion, ensuring clear communication Provide monthly service reporting and dashboards/metrics pertaining to the services taken from BIS and chair client service review meetings Manage customer key stakeholders and end user expectations, escalations Ensure adherence across BIS to Group Incident, Problem & Change processes as well as all IT Control Frameworks Responsibility for maintaining the BIS Service Catalogue ensuring that appropriately reflects status...

Role Responsibilities & Key Accountabilities: - Ensures resources are allocated based on priority of items, where issues are dealt with or escalated appropriately and ultimately that the service team delivers high quality services and solutions ​ - Fully accountable for an ITSM process and respective metrics and performance, while supporting tool and process maturity, compliance and quality measurement, training and operation of process in line with the global standard - Governs and takes accountability of ongoing policy assurance, standard and process compliance (Security, Operational Resilience, ITSM Processes, etc.) - Serves as a point of escalation and able to resolve the most complex problems independently by providing high level of client support and conveying resolutions to customer issues - Conducts investigations into areas of non-compliance and risk in the provisioning and operational support of end-to-end services while ensuring risks are appropriately...

Role Responsibilities & Key Accountabilities: - Brings thought leadership and a subject matter expertise regarding best practice of one of the ITIL methodologies  (change, problem, incident, etc…) - Responsible for defining and implementing the strategic roadmap, ITSM tooling, and related process documentation of related practice - Coaching, developing, and supporting the related central practice team (problem management, change management, etc…) -Ensures end-to-end process and procedures are performed with appropriate control, measurement, and governance - Ensures quality and accuracy of data capture and related information in problem records - Liaises,  manages, and develops relationships with key technology stakeholders across LSEG divisional groups - Interfaces with Risk and Audit teams, ensuring stability and resilience issues are captured, managed, communicated, and addressed - Generates and provides key insights through regular and ad-hoc reporting  - Presents at weekly...

Job Title Manager Client Services (m/w/d) Job Purpose Überblick In der Rolle als Client Service Manager übernehmen Sie die Führung des Client Services-Teams. Dieses ist die wichtigste Schnittstelle zwischen unseren Issuing/Acquiring Processing Kunden und Fiserv.  Das Client Service-Team ist für die Erbringung hervorragender Dienstleistungen für die ihnen zugewiesenen Kunden verantwortlich. Die Rolle des Client Service Managers beinhaltet daher den Aufbau starker und bedeutungsvoller Beziehungen zu unseren wichtigsten Kundenkontakten. Ihre Aufgaben Kontinuierliche Überprüfung und Optimierung der Prozesse sowie Verbesserung der „Likelihood To Recommend“ Werte Führung, Beratung und Förderung Ihrer Teammitglieder Sicherstellung der täglichen Aufgaben des Client Service-Teams, dessen Zielerreichung und Einhaltung der vereinbarten Service-Levels Mitwirkung bei der Einführung oder Weiterentwicklung von Systemen und Produkten, die wir unseren...

Job Summary As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities: Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centres, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update existing...

Job Summary As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities: Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centers, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update existing...

Job Summary                 As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centers, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update...

This is a unique opportunity for a Market Data product expert to join the London Stock Exchange Market Data team at a time of growth and development. Innovation sits at the heart of the Group and we must continuously evolve to meet the ambitious plans for the future. Reporting to the Head of Market Data, you will lead the Market Data product strategy. Owning the development of the strategy, drive revenues, implement a strong controls framework and collaborate with other business unit heads to ensure a coherent divisional strategy. Key Responsibilities Define the Market Data product roadmap, collect feedback from clients and from LSEG colleagues and identify innovation opportunities, assess feasibility, estimate costs and revenues, get sign off from senior management and implement Liaise and interact with the Technology, Capital Markets and all other relevant LSEG teams for the development, monitoring, enhancement of new added value market data products Collaborate with...

Job Summary As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities: Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centers, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update existing...

Job Summary As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities: Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centres, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update existing...

This is a unique opportunity for a Market Data product expert to join the London Stock Exchange Market Data team at a time of growth and development. Innovation sits at the heart of the Group and we must continuously evolve to meet the ambitious plans for the future. Reporting to the Head of Market Data, you will lead the Market Data product strategy. Owning the development of the strategy, drive revenues, implement a strong controls framework and collaborate with other business unit heads to ensure a coherent divisional strategy. Key Responsibilities Define the Market Data product roadmap, collect feedback from clients and from LSEG colleagues and identify innovation opportunities, assess feasibility, estimate costs and revenues, get sign off from senior management and implement Liaise and interact with the Technology, Capital Markets and all other relevant LSEG teams for the development, monitoring, enhancement of new added value market data products Collaborate with...

Job Summary                 As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centers, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update...

Job Summary                 As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centers, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update...

Job Summary                 As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centers, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update...