Full time
S&P Global
Dallas, TX, USA
Position Summary We're seeking a talented and highly motivated Engineer to help us 2nd line Application Support. Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Candidates should be willing to explore new tools & technologies to meet the product demands. This person will report directly to the regional support manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support. Responsibilities Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management...