253 senior support consultant jobs found

Responsibilities: Analyzes customer problems of high complexity Assesses scope of impact. Mitigates customer impact of issues and defines, reviews, and executes workarounds Identifies options for problem resolution and initiates action Conducts root cause analysis and correlation of other system and/or application problems of high complexity. Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults. Liaises with various teams such as application development and content teams and customer service teams as appropriate and escalates if required Provides input for technical plans and solutions. Provides technical guidance to less experience analysts. Has in-depth knowledge of a technical discipline or area and provides subject matter expertise Regularly communicates and shares knowledge with rest of the team. Works on medium to large, moderately complex...

Reasons to join us: LSEG is searching for talents to be part of our growing team with footprints across the globe. You will be a be part of the Development Application Support team providing the tier 3 support (3rd level support) and use your expertise to recommend technical solutions for LSEG products and services. Our products and services are actively running 24 hours/day and we have customers in 190+ countries around the globe accessing our service all the time. We provide tremendous amount of data with lowest latency to our customers. Joining our team will open opportunities to learn and gain real experience in many technologies, especially in Cloud and API platform, and service management for the global scale infrastructure. Responsibilities: • Investigate software functionalities problems raised by customers and internal teams. • Collaborate with development teams, products management in US and UK to resolve product technical problems. • Work with customer support...

Responsibilities: Analyzes customer problems of high complexity Assesses scope of impact. Mitigates customer impact of issues and defines, reviews, and executes workarounds Identifies options for problem resolution and initiates action Conducts root cause analysis and correlation of other system and/or application problems of high complexity. Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults. Liaises with various teams such as application development and content teams and customer service teams as appropriate and escalates if required Provides input for technical plans and solutions. Provides technical guidance to less experience analysts. Has in-depth knowledge of a technical discipline or area and provides subject matter expertise Regularly communicates and shares knowledge with rest of the team. Works on medium to large, moderately complex...

Responsibilities - Investigate technical client issues with the objective of providing first response and root cause analysis within defined service levels. - Coordinate with other support groups, technical account teams, and business teams located in other regions. - Collaborate with Product managers, Development teams, and Quality Assurance teams globally both during and after the investigation process. - Coordinate with 2nd Level Support directly. - Provide 24x7 supports for Severity-1 or Business Critical issues. - Proactively contribute technical knowledge and recommendations to both internal and external teams. Qualifications - At least 3 years of experience in application support field - Excellent communication skill - Fluent English communication - Java and C++ coding skill - Familiar with Unix - Scripting language skill is a plus - ITIL knowledge / certificate is a plus At LSEG, we believe that creating a diverse and inclusive organisation is fundamental...

Responsibilities - Investigate technical client issues with the objective of providing first response and root cause analysis within defined service levels. - Coordinate with other support groups, technical account teams, and business teams located in other regions. - Collaborate with Product managers, Development teams, and Quality Assurance teams globally both during and after the investigation process. - Coordinate with 2nd Level Support directly. - Provide 24x7 supports for Severity-1 or Business Critical issues. - Proactively contribute technical knowledge and recommendations to both internal and external teams. Qualifications - At least 3 years of experience in application support field - Excellent communication skill - Fluent English communication - Java and C++ coding skill - Familiar with Unix - Scripting language skill is a plus - ITIL knowledge / certificate is a plus At LSEG, we believe that creating a diverse and inclusive organisation is fundamental...

The Business Need The Index and Analytics (I&A) business within the London Stock Exchange Group features industry leading brands and products such as the FTSE global equity indexes and Russell US market indexes and FTSE Fixed Income indexes as well as alternatives asset class indexes in Real Estate and Infrastructure. We develop and market industry defining offerings with the likes of ICB and SEDOL, ESG, Green Revenue Data and other Sustainable investment tools. FTSE Russell boast the largest asset tracking our indexes with over 15T USD of AUM and the largest index provider globally by AUM. This role is to develop new business with buy side and sell side client segment in Pacific. Role Purpose Drives the sales of co-developed solutions to new targeted accounts in Pacific, with responsibility for the implementation and development of targeted sales campaigns resulting in new sales and revenue streams. Having the knowledge of their prospects’ business, pressures and...

A senior member of the solution architecture team focussing on the delivery of Index management capabilities for the FTSE Russell Index teams to achieve their strategic objectives. Duties Produce and promote high quality solution designs and application architectures that are aligned with the architecture principles and strategies Work with business and technology stakeholders to produce current state / target state, drive transition plans Champion policies, procedures, and best practice design principles Analysis of business requirements to identify flexible and pragmatic design changes to development and production architecture Act as a technical consultant providing technical knowledge, coaching/mentoring, leveraging knowledge of industry trends and best practices Participate in vendor selection exercises and gap analysis activities, and where required work with them to understand influence their roadmaps to support strategic objectives Understand the balance...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Implementation Consultant, Senior What does a great Implementations ETL Analyst/Programmer at Fiserv do? Implementations ETL Analyst/Programmer team plays a crucial role in providing analysis, consultation, and recommendations during the deployment of DNA Core Financial Software for our credit union and bank clients. We work closely with clients and internal stakeholders to ensure the delivery and implementation of our suite of products,...

A senior member of the solution architecture team focussing on the delivery of Index management capabilities for the FTSE Russell Index teams to achieve their strategic objectives. Duties Produce and promote high quality solution designs and application architectures that are aligned with the architecture principles and strategies Work with business and technology stakeholders to produce current state / target state, drive transition plans Champion policies, procedures, and best practice design principles Analysis of business requirements to identify flexible and pragmatic design changes to development and production architecture Act as a technical consultant providing technical knowledge, coaching/mentoring, leveraging knowledge of industry trends and best practices Participate in vendor selection exercises and gap analysis activities, and where required work with them to understand influence their roadmaps to support strategic objectives Understand the balance...

Financial Modelling and Conversion team is comprised of Consultants who partners with customers, and delivers extensive expertise around our products, solutions and propositions. This highly capable and skilled team can be used to increase pre-sales success, as well as, help our sales and market development force bring our customers a more comprehensive and multidisciplinary view of our products and services that can be tailored to meet specific business challenges on a global scale. Financial Modelling & Conversion Team provides support on a wide range of LSEG Refinitiv Excel Add-in Products. This involves building/converting financial models for our investment banking and investment management clients and handling these global clients. In addition, as the Consultant's skills improve, they will develop sophisticated financial models as they are able. Consultants also ensure that clients acquire maximum value from the Excel based products by deploying and implementing these...

End Date Friday 13 October 2023 Salary Range £48,816 - £54,240 We support agile working – click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary Lloyds Banking Group is committed to be the best digital bank for consumers and businesses in the UK. We're the UK’s leading digital bank, with over 11 million active online customers across our four main brands, as well as the UK’s biggest mobile bank. Our vision is to be the pioneer in digital relationship banking and recognised as a leader in the way digital technologies are used to safely and simply service our customers across channels. An exciting opportunity has arisen to join the Digital Channels Team as a Content Specialist becoming a member of our diverse team. There'll be plenty of opportunity to make a difference to the lives of our customers though digital content on our Lloyds Bank and Bank of...

Financial Modelling and Conversion team is comprised of Consultants who partners with customers, and delivers extensive expertise around our products, solutions and propositions. This highly capable and skilled team can be used to increase pre-sales success, as well as, help our sales and market development force bring our customers a more comprehensive and multidisciplinary view of our products and services that can be tailored to meet specific business challenges on a global scale. Financial Modelling & Conversion Team provides support on a wide range of LSEG Refinitiv Excel Add-in Products. This involves building/converting financial models for our investment banking and investment management clients and handling these global clients. In addition, as the Consultant's skills improve, they will develop sophisticated financial models as they are able. Consultants also ensure that clients acquire maximum value from the Excel based products by deploying and implementing these...

The Business Need The Index and Analytics (I&A) business within the London Stock Exchange Group features industry leading brands and products such as the FTSE global equity indexes and Russell US market indexes and FTSE Fixed Income indexes as well as alternatives asset class indexes in Real Estate and Infrastructure. We develop and market industry defining offerings with the likes of ICB and SEDOL, ESG, Green Revenue Data and other Sustainable investment tools. FTSE Russell boast the largest asset tracking our indexes with over 15T USD of AUM and the largest index provider globally by AUM. This role is to develop new business with buy side and sell side client segment in Pacific. Role Purpose Drives the sales of co-developed solutions to new targeted accounts in Pacific, with responsibility for the implementation and development of targeted sales campaigns resulting in new sales and revenue streams. Having the knowledge of their prospects’ business, pressures and...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We are seeking an Associate Production Equipment Technician to join our team! We are looking for someone to perform machine hardware adjustments, minor corrective repairs, and preventative maintenance on designated production equipment to ensure maximum availability and reliability. We need an individual to learn the skills required to resolve and prevent equipment downtime and know when to raise the issue to enlist the expertise of senior-level technicians or management to aid in the problem resolution process. Does this role sound like a perfect match for you? If so, we would love to meet you. Responsibilities: Monitors the hourly efficiency of the inserting or bindery machines ensuring that they are running at optimum capacity....

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Risk and Fraud Consultant  We’re looking for a hands-on and highly motivated Risk & Fraud colleague to educate and train on reducing fraud and chargebacks internally and externally. You will handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card Schemes, with regard to Risk and...

Summary The APAC Technical Account Management & Consulting team in S&P Global’s Engineering Services division, is looking for a high-performing senior consultant responsible for Solution Implementation and Customer Support in the APAC-Japan region who can speak and read English and Japanese. The ideal candidate will know the Windows architecture and basic infrastructure (server, storage, networks) in customer premise and public cloud environments. What you will be doing As a Solution Implementation Consultant, you will join a team responsible for post-sales solution implementation services , specifically on the Goldfire application product, which is deployed on-premise at customer sites. You will be working with the Sales and Technical Account Management teams in understanding the customer business challenges, how that maps to our solution implementation proposals, and upon sales closure, how best to project manage its implementation. Also as a Customer Care...

Senior Regulatory Reporting Consultant The Team: As a global leader in trade and transaction reporting, the Cappitech team have been providing RegTech solutions for over two decades. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements. Our transaction reporting consulting team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers by managing their transaction reporting queries to suit their bespoke needs.  S&P Global values focus on inclusiveness, collaboration and integrity and our management team strive to provide a work environment that encourages our colleagues to achieve their full...

The Business Need The Index and Analytics (I&A) business within the London Stock Exchange Group features industry leading brands and products such as the FTSE global equity indexes and Russell US market indexes and FTSE Fixed Income indexes as well as alternatives asset class indexes in Real Estate and Infrastructure. We develop and market industry defining offerings with the likes of ICB and SEDOL, ESG, Green Revenue Data and other Sustainable investment tools. FTSE Russell boast the largest asset tracking our indexes with over 15T USD of AUM and the largest index provider globally by AUM. This role is to develop new business with buy side and sell side client segment in North Asia. Role Purpose Drives the sales of co-developed solutions to new targeted accounts in North Asia, with responsibility for the implementation and development of targeted sales campaigns resulting in new sales and revenue streams. Having the knowledge of their prospects’ business, pressures...

S&P Global Corporate The Role : Scrum Master The Team : The Business and Program Management team drives program delivery, manages budget and vendor relationships, and promotes rigorous delivery through Agile ways of working for our People Experience function. The Impact : This position is for someone interested in serving as a scrum master and SAFe Practice Consultant supporting our People Experience function. Effectively delivering products and services drives innovation and powers our global businesses. Efficient coordination our talented teams enables prioritize and execute our strategy and is essential for customer and shareholder success. What’s in it for you : This is an opportunity to establish and maintain agile ways of working within the People function and be an industry innovator You will have flexibility and empowerment to coach and upskill our teams, build relationship with senior leadership, and delivery products and services which...

S&P Global Commodity Insights – Energy Advisory Services The Role: Modelling Consultant Energy Transition . The EMEA Energy Transition Consulting Team is a trusted advisor of leading companies in the traditional and new energy sectors, investor, and governments. Typical studies range from energy transition strategy assistance, transaction support, emissions reduction roadmap development, and ESG/Energy policy advise. This role will contribute to the execution of our team’s projects for private and public sector clients with a focus on their transition to low-carbon energy resources, including techno-economic and modelling analysis of emissions management options and decarbonization opportunities, as well as developing new low-carbon energy resources and tools. The successful candidate will have the opportunity to work with a dynamic team of consultants and experts with wide-ranging backgrounds in energy and the energy transition. The varied and changing...

Senior Consultant - Virtual Directory Service Role Overview:   This hands-on engineering role will manage LSEG’s Virtual Directory Services, within the wider Security Controls Services team. You will act as an advocate for VDS and the broader IAM solutions to technical and business stakeholders.   If you have experience in directory services and an interest in building cutting-edge identity solutions, then we’d would like to hear from you!   Great communication skills, a proactive approach to work and experience working in multicultural, global teams, is essential.   Responsibilities: Support the design and future direction of the Virtual Directory Service Design, engineer and manage Radiant Logic VDS Design infrastructure and software supporting the VDS system for secure operation, high performance, and high availability Technical delivery of project requirements within stipulated timelines Application...

The Business Need The Index and Analytics (I&A) business within the London Stock Exchange Group features industry leading brands and products such as the FTSE global equity indexes and Russell US market indexes and FTSE Fixed Income indexes as well as alternatives asset class indexes in Real Estate and Infrastructure. We develop and market industry defining offerings with the likes of ICB and SEDOL, ESG, Green Revenue Data and other Sustainable investment tools. FTSE Russell boast the largest asset tracking our indexes with over 15T USD of AUM and the largest index provider globally by AUM. This role is to develop new business with buy side and sell side client segment in North Asia. Role Purpose Drives the sales of co-developed solutions to new targeted accounts in North Asia, with responsibility for the implementation and development of targeted sales campaigns resulting in new sales and revenue streams. Having the knowledge of their prospects’ business, pressures...

Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 13 global locations and have raised over $900 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact. Airwallex is looking for a Talent Development Manager/Associate Director to lead the build out of our talent development pillar for Airwallex globally. In this role you will partner with our global People & Talent teams and leaders to design, pilot, and scale effective  programs that drive performance management and employee effectiveness. This is an exciting opportunity to build up a talent development capability from the ground up...

About the job:   We get curious people invested in the world. We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalized experience. Would you like the opportunity to be part of a visible and outgoing Group Non-financial risk department, where you can contribute to bring further value to Saxo Group? We are in the midst of an exciting journey to bring non-financial risk management (NFRM) to the next level, and have an opening for a passionate candidate to join our Business Risk Management team at the Group’s Headquarters in Copenhagen. Within Group-NFRM, the Business Risk Management team is responsible for the execution of the second line NFRM responsibilities towards the Group’s business lines, and also for the subject matter...