24 senior associate jobs found in Taguig

Role Responsibilities & Key Accountabilities: Responds to more complex and/or specialized issues, resolving as many inquiries as possible on the first call. May provide first level escalation support to junior level staff on complex customer inquiries. Filters and escalates inquiries relating to other aspects of LSEG’s businesses (e.g. sales, technology, business leads, etc.) as appropriate. Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Solves complex issues may involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. Assists new team members in learning the processes and procedures required to deliver excellent customer service. May act as a subject matter expert and provide work direction to resolve an escalated customer inquiry. Qualifications & Experience: Previous experience in customer support functions. Applies...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Role Responsibilities & Key Accountabilities: Responds to more complex and/or specialized issues, resolving as many inquiries as possible on the first call. May provide first level escalation support to junior level staff on complex customer inquiries. Filters and escalates inquiries relating to other aspects of LSEG’s businesses (e.g. sales, technology, business leads, etc.) as appropriate. Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Solves complex issues may involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. Assists new team members in learning the processes and procedures required to deliver excellent customer service. May act as a subject matter expert and provide work direction to resolve an escalated customer inquiry. Qualifications & Experience: Previous experience in customer support functions. Applies...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

The Role: Associate, Markets & Deals/ ESG Client Services (Grade 7) Grade/Level (relevant for internal applicants only): 07 The Location : Makati Please apply with your English CV. The recruiting process will be in English. The Team: The Client Support team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Pakistan, Argentina, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc.). The Impact: An Associate, Markets & Deals/ ESG Client Support understands the everyday workflow of clients and helps utilize our products more effectively and efficiently. You will...

S&P Global Market Intelligence The Role: Customer Success Associate/ Customer Success Manager The Location: Makati, Philippines The Team: It’s a dynamic, global team where the work changes daily. You are responsible for a successful customer journey and touch points that create long-term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data-driven processes to deliver world-class customer experience. The Impact: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s...

The Role:  A Sr. Associate, Markets & Deals Client Support understands the everyday workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the department’s goals of improving client support interactions. The Location:  Makati 6750 Office The Grade: 08 (Internal Use Only) Work Shift:  This is a Night shift position. You should be flexible to work on any other shift depending upon the business need. The Team: The Client Support team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Pakistan, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product...

S&P Market Intelligence The Role : Research Associate, TV Networks The Team: S&P Global Market Intelligence is hiring for its Media research team, seeking a research associate to support our U.S. TV network and programming coverage. Our product is the ultimate resource for complete financial intelligence on the broad and dynamic telecommunications, media, and technology sectors, including broadcast, cable, mobile, television, film, and home video distribution as well as broadband and online video services. This role requires the capability to understand media company financials, synthesize fast-changing dynamics, anticipate market movement from current and past trends, and draw actionable conclusions and market intelligence. The Impact: As a Research Associate, you will have the opportunity to collaborate with our Senior Analysts on our TV network and programming coverage. There will be a focus on sports rights and television networks and how that...

Job Description The Network Security Team is looking for a network and firewall security associate to join our growing organization.   The primary function of this role is securing connectivity for all our global offices and data center locations. The Network Security Associate will work with other team members to provide excellent customer service both internally and externally and ensure high availability of all critical resources and applications.   We are looking for someone that is a self-starter and demonstrates excellent critical thinking, troubleshooting skills and a real passion for security.   Job Responsibilities: Monitoring the NetSec work queue and resolving security related request Review and analyze existing rule structures for continuous security and performance improvements Perform software upgrades on security devices Support and maintain site to site VPN and client VPN technologies Analyze firewall reports for best practices and other...

Order Management & Master Data ensures accurate and timely processing and fulfillment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Responsibilities: Manage the order process for usage products Perform monthly usage bill runs. Maintain the data integrity in billing system. Responsible for ensuring all compliance are strictly observed. Accountable for external & internal compliance audit.      Ensures all monthly invoices are accurately finalize and relevant documentation such as agreements, order forms, addendums, service changes, prices schedules are accounted for our existing clients. Manage internal and external customer billing queries ensuring issues are resolved within our SLA. Prepare the monthly revenue reports. Should be willing to work in EMEA/AMERS shift schedule Scope and Impact: May lead and be accountable for...

Order Management & Master Data ensures accurate and timely processing and fulfilment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Responsibilities: Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients. Support the end to end process of Specialist Products Manage OMSWAT request related Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results. Confirms all client positions are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and third party guidelines. Own and manage the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations...

This is a role in LSEG’s Group Travel and Administration Team . The focus for the role will be delivering a high-touch, executive level service to a large base of travelers and executive level travelers in multiple group companies across international points of sale. You will have the ability and skills to liaise with all levels of management within the Group, along with the flexibility and can-do as the role instructs. You are required to research often complex itinerary options and ticket combinations and visas from any point of sale in the world policies and guidelines. You re encouraged to ensure the Group’s Duty of Care is delivered, mitigating travel risks. The role requires an expert, calm professional with experience in the corporate travel industry. Responsibilities: Provision of travel bookings made in co-ordination with LSEG Executives, Executive Assistants, Corporate travel and other suppliers associated with the end-to-end provision of business travel...

Order Management & Master Data ensures accurate and timely processing and fulfillment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Responsibilities: Manage the order process for usage products Perform monthly usage bill runs. Maintain the data integrity in billing system. Responsible for ensuring all compliance are strictly observed. Accountable for external & internal compliance audit.      Ensures all monthly invoices are accurately finalize and relevant documentation such as agreements, order forms, addendums, service changes, prices schedules are accounted for our existing clients. Manage internal and external customer billing queries ensuring issues are resolved within our SLA. Prepare the monthly revenue reports. Should be willing to work in EMEA/AMERS shift schedule Scope and Impact: May lead and be accountable for...

This is a role in LSEG’s Group Travel and Administration Team . The focus for the role will be delivering a high-touch, executive level service to a large base of travelers and executive level travelers in multiple group companies across international points of sale. You will have the ability and skills to liaise with all levels of management within the Group, along with the flexibility and can-do as the role instructs. You are required to research often complex itinerary options and ticket combinations and visas from any point of sale in the world policies and guidelines. You re encouraged to ensure the Group’s Duty of Care is delivered, mitigating travel risks. The role requires an expert, calm professional with experience in the corporate travel industry. Responsibilities: Provision of travel bookings made in co-ordination with LSEG Executives, Executive Assistants, Corporate travel and other suppliers associated with the end-to-end provision of business travel...

S&P Global Market Intelligence The Role: Associate Director, Center of Excellence (Data Operations) Grade (relevant for internal applicants only): 12 The Location: Makati, Philippines The Team: Center of Excellence Lead is dedicated to building excellence in operations, processes, tools by identifying data-driven, LEAN-based & automation-led efficiencies to improve timeliness turnaround, quality standards & comprehensives of coverage within the cluster. The Impact: The recent alignment of similar data assets (domains) within clusters in Content Operations, has resulted in an immediate need to centralize core capabilities to enable scalability/fungibility while also optimizing resource utilization. This role will sit at the center of each cluster, working very closely with cluster and operation leads to orchestrate and deploy scalable solutions, best practices, and frameworks that create value for the overall business. Meeting business...

S&P Global Corporate The Role: Financial Specialist: Global Real Estate (APAC including India) Grade (relevant for internal applicants only): 8 The Location: Manila, Philippines Silver City 2 Building, Pasig City The Team: Global Real Estate is responsible for the overall real estate operations for S&P Global.  Working closely with CBRE, our 3rd party property manager, the team provides state-of-the-art workplace environments adhering to an overall corporate standard. The centralized team is continually looking to improve efficiencies by providing consistent and high-level service.      The Impact: The financial specialist position is a critical role to the Global Real Estate Finance team.  Timely and proper fulfillment of purchase orders, vendor payment and tracking, as well as all other associated analysis affects every downstream process within the team.  What’s in it for you? Within this highly visible role, the incumbent will interact...