Full time
London Stock Exchange Group
McKinley Pkwy, Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: Responds to more complex and/or specialized issues, resolving as many inquiries as possible on the first call. May provide first level escalation support to junior level staff on complex customer inquiries. Filters and escalates inquiries relating to other aspects of LSEG’s businesses (e.g. sales, technology, business leads, etc.) as appropriate. Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Solves complex issues may involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. Assists new team members in learning the processes and procedures required to deliver excellent customer service. May act as a subject matter expert and provide work direction to resolve an escalated customer inquiry. Qualifications & Experience: Previous experience in customer support functions. Applies...