167 salesforce solution engineer jobs found

Role Responsibilities & Key Accountabilities: •    Responsible for the end-to-end design of solutions on the Salesforce platform and other CRM technologies. •    Lead a team of solution engineers in designing solutions for our strategic programmes (only for lead). •    Completion of solution architecture documents and artefacts in line with organisation standards. •    Work closely with business partners to define solutions. •    Work with the business partners and project team to ensure the solution meets the vision. •    Gather and analyse data to support assessments and recommendations. •    Support the transition of new projects into the delivery teams and ongoing governance. •    Provide input to the strategic direction of technology to assist in the development of the enterprise architecture. •    Identify Salesforce technical solutions and ecosystem products that address requirements. •    Hands-on Salesforce solution development with proven knowledge and experience...

Role Responsibilities & Key Accountabilities: Responsible for the end-to-end design of solutions on the Salesforce platform and other CRM technologies. Lead a team of solution engineers in designing solutions for our strategic programmes Completion of solution architecture documents and artefacts in line with organisation standards. Work closely with business stakeholders to define solutions. Work with the business stakeholders and project team to ensure the solution meets the vision. Gather and analyse data to support assessments and recommendations. Support the transition of new projects into the delivery teams and ongoing governance. Provide input to the strategic direction of technology to assist in the development of the enterprise architecture. Work on large scale commerce solutions alongside wider team Identify Salesforce technical solutions and ecosystem products that address requirements. Hands-on Salesforce solution development with proven knowledge and...

Role Responsibilities & Key Accountabilities: •    Responsible for the end-to-end design of solutions on the Salesforce platform and other CRM technologies. •    Lead a team of solution engineers in designing solutions for our strategic programmes (only for lead). •    Completion of solution architecture documents and artefacts in line with organisation standards. •    Work closely with business partners to define solutions. •    Work with the business partners and project team to ensure the solution meets the vision. •    Gather and analyse data to support assessments and recommendations. •    Support the transition of new projects into the delivery teams and ongoing governance. •    Provide input to the strategic direction of technology to assist in the development of the enterprise architecture. •    Identify Salesforce technical solutions and ecosystem products that address requirements. •    Hands-on Salesforce solution development with proven knowledge and experience...

Account Managers (AM) help clients achieve their strategic objectives by providing excellent relationship management, service & support. We work on understanding client’s business. We optimise client’s workflows and priorities. The Account Manager for Group/Key strategic account is responsible for maintaining deep customer relationships to drive account revenue growth and retention. We help developing a high value contact network within these accounts, opening doors to retain & grow our book of business. This role is specifically focused on Group/Key strategic account management. The AM will be accountable for the commercial close of all deals and retention of existing business. You will also build/support larger solution opportunities and work alongside Sales Specialists and Customer Success Managers to close them. What will you be doing? Demonstrate deep understanding of the customer decision makers’ strategies, priorities and needs Have solid...

We are looking for a highly driven and empathetic  Associate Customer Success Manager  to join our team. You will serve as a trusted advisor to customers across our Quantitative Analytics solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions using cloud and open-source technology, content as a service (CaaS), and analytics. Learn more about Customer Success at LSEG . What you'll do: Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape. Trusted Advisor : Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities. Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy,...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the ‘ESG Data, Index and Analytics’ business in Japan. The role is to take charge of creating a business strategy, analyzing market opportunities, becoming the local ESG thought leader and most importantly leading the sales efforts of the entire suite of ESG-related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, macroeconomic ESG forecasts, FTSE/Russel indices and regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space in Japan, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management teams, product specialists and other stakeholders.   Role Responsibilities Grow our ESG Data, Index and Analytics business in Japan Become a thought...

The Client Support Analyst is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: Responds to customers inquiries of medium complexity via email. Provides resolution to client's queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. Knows, understands and applies company policy and procedures to resolve customer issues. Logs and classifies all calls and requests for assistance in CRM (Salesforce). Tracks inquiry resolution progress...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the ‘ESG Data, Index and Analytics’ business in China and North Asia (CNA). The role is to take charge of creating a business strategy, analyzing market opportunities, becoming the local ESG thought leader and most importantly leading the sales efforts of the entire suite of ESG-related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, macroeconomic ESG forecasts, FTSE/Russel indices and regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space in China and North Asia, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management teams, product specialists and other stakeholders.   Role Responsibilities Grow our ESG Data, Index and Analytics...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the ‘ESG Data, Index and Analytics’ business in ANZ (Australia and New Zealand). The role is to take charge of creating a business strategy, analyzing market opportunities, becoming the local ESG thought leader and most importantly leading the sales efforts of the entire suite of ESG-related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, macroeconomic ESG forecasts, FTSE/Russel indices and regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space in ANZ, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management teams, product specialists and other stakeholders.   Role Responsibilities Grow our ESG Data, Index and Analytics business in ANZ...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the ‘ESG Data, Index and Analytics’ business in China and North Asia (CNA). The role is to take charge of creating a business strategy, analyzing market opportunities, becoming the local ESG thought leader and most importantly leading the sales efforts of the entire suite of ESG-related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, macroeconomic ESG forecasts, FTSE/Russel indices and regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space in China and North Asia, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management teams, product specialists and other stakeholders.   Role Responsibilities Grow our ESG Data, Index and Analytics...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the ‘ESG Data, Index and Analytics’ business in ANZ (Australia and New Zealand). The role is to take charge of creating a business strategy, analyzing market opportunities, becoming the local ESG thought leader and most importantly leading the sales efforts of the entire suite of ESG-related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, macroeconomic ESG forecasts, FTSE/Russel indices and regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space in ANZ, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management teams, product specialists and other stakeholders.   Role Responsibilities Grow our ESG Data, Index and Analytics business in ANZ...

Accurate and timely billing ensures an excellent customer experience, which drives achievement of company financial targets. Further, well managed bill run processes as well as timely adaptation to regulatory requirements ensures we meet tax and regulatory obligations and satisfy internal and external audits. The Billing Specialist is instrumental to the delivery of e-mandate projects that keep us in line with local billing and tax regulations, as well as driving strategic billing projects through key phases including requirements gathering, solution design and UAT. Responsibilities: Lead complex regulatory billing projects such as e-mandates through all project phases Manage strategic billing project implementations Represent Billing team to consult on billing-impacting projects Assist in the design and implementation of new billing capabilities. Research and understand existing processes, interview stakeholders to define requirements relating to all project types....

Accurate and timely billing ensures an excellent customer experience, which drives achievement of company financial targets. Further, well managed bill run processes as well as timely adaptation to regulatory requirements ensures we meet tax and regulatory obligations and satisfy internal and external audits. The Billing Specialist is instrumental to the delivery of e-mandate projects that keep us in line with local billing and tax regulations, as well as driving strategic billing projects through key phases including requirements gathering, solution design and UAT. Responsibilities: Lead complex regulatory billing projects such as e-mandates through all project phases Manage strategic billing project implementations Represent Billing team to consult on billing-impacting projects Assist in the design and implementation of new billing capabilities. Research and understand existing processes, interview stakeholders to define requirements relating to all project types....

The Sales Effectiveness/Training Lead will be a driving force in LSEG transition from a single-product orientation to a solution orientation to meet customer needs. They will do this by providing coaching, tools training, and change management support for our global sales organization. This team member will deploy and embed LSEG’s new world-class sales methodology that aims to improve performance at scale, create a common culture/language, and support a consistent execution cadence. This team member will find ways to drive critical KPI’s, such as total sales, win rates, deal size and cycle time, by improving efficiency and effectiveness of our Sellers and Leaders. Reporting to the Head of Sales Effectiveness, the ideal candidate will have extensive experience in the development and delivery of sales effectiveness programs. We’re seeking someone who sets a high bar for the quality of their work and at their core strives to make a positive and measurable impact across the sales...

Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the market development for our Sustainable Finance business (ESG related Data, Indices and Analytics) for our most important clients. The role is to create a sales strategy, to analyze sub-regional market opportunities, to become an ESG thought leader and most importantly to lead the sales efforts of the entire suite of Sustainable Finance related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, sustainability-tilted macroeconomic forecasts, FTSE/Russel indices and various regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space across some of our largest clients across several APAC regions, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management...

Job Description The Lead, Sales Effectiveness will be a driving force in LSEG transition from a single-product orientation to a solution orientation to meet customer needs. They will do this by providing coaching, tools training, and change management support for our global sales organization. This team member will deploy and embed LSEG’s new world-class sales methodology that aims to improve performance at scale, create a common culture/language, and support a consistent execution cadence.  This team member will find ways to drive critical KPI’s, such as total sales, win rates, deal size and cycle time, by improving efficiency and effectiveness of our Sellers and Leaders. Reporting to the Head of Sales Effectiveness, the ideal candidate will have extensive experience in the development and delivery of sales effectiveness programs.  We’re seeking someone who sets a high bar for the quality of their work and at their core strives to make a positive and measurable impact...

Account Managers (AM) help clients achieve their strategic objectives by providing excellent relationship management, service & support. We work on understanding client’s business. We optimise client’s workflows and priorities. The Account Manager for Group/Key strategic account is responsible for maintaining deep customer relationships to drive account revenue growth and retention. We help developing a high value contact network within these accounts, opening doors to retain & grow our book of business. This role is specifically focused on Group/Key strategic account management. The AM will be accountable for the commercial close of all deals and retention of existing business. You will also build/support larger solution opportunities and work alongside Sales Specialists and Customer Success Managers to close them. What will you be doing? Demonstrate deep understanding of the customer decision makers’ strategies, priorities and needs Have solid...

Role Profile The key purpose of the role is to deliver an exceptional customer service experience to our global community of Salesforce users, using the practices and processes as defined by the C4E Framework (Centre for Enablement). The CRM Administrator and Service Analyst will have a strong understanding of CRM practices, Salesforce capability and functionality (Sales Cloud, Service Cloud, Communities and Einstein Analytics), and have experience of providing administrative and change support to a diverse user base. In addition, the service analyst will be responsible for user training and best practice, as well as championing the salesforce platform internally. The position will report into the CRM and Data Analytics Tech Lead and be expected to work closely with business users, the LCH CRM Portfolio Delivery Lead, other Salesforce Admins and external delivery partners. The CRM Administrator and Service Analyst will be part of a growing team aimed at satisfying a large...

Position Summary This is an exciting opportunity for a business-savvy individual to join a growing cross-regional APAC team and lead the market development for our Sustainable Finance business (ESG related Data, Indices and Analytics) for our most important clients. The role is to create a sales strategy, to analyze sub-regional market opportunities, to become an ESG thought leader and most importantly to lead the sales efforts of the entire suite of Sustainable Finance related products and services that LSEG has to offer, all the way from traditional ESG ratings to cutting edge controversy sentiment models, sustainability-tilted macroeconomic forecasts, FTSE/Russel indices and various regulatory services. We are looking for someone to be wholly responsible for our growth in the ESG space across some of our largest clients across several APAC regions, whilst becoming a functional and regional expert, as well as collaborating with the wider sales and account management...

Key Responsibilities Own & Deliver automation tech debt for App Man. Act as primary point-of-contact (PoC) on all automation related activity. Build new KPI, Dashboard. Platform: manage, configure and troubleshoot issues relating to Database, Windows, Storage Account (Blob storage), networking (VPCs, proxies and CDNs), and administer high-availability clusters. Specialize in systems (Database, operating systems, storage subsystems, networking), while implementing best practices for availability, reliability and scalability. Knowledge of defining and monitoring system quality measures, including SLO and SLA. Compile KPIs and evangelize the adoption of best practices in relation to performance and reliability across the platform. Maintain project and operational workload statistics. Provide a solid foundation for building and maintaining successful SRE functions. Work collaboratively with Application Management team to define infrastructure and deployment...

Key Responsibilities Act as primary point-of-contact (PoC) on all cloud infrastructure issues. Platform: manage, configure and troubleshoot issues relating to Database, Windows, Storage Account (Blob storage), networking (VPCs, proxies and CDNs), and administer high-availability clusters. Specialize in systems (Database, operating systems, storage subsystems, networking), while implementing best practices for availability, reliability and scalability. Knowledge of defining and monitoring system quality measures, including SLO and SLA. Compile KPIs and evangelize the adoption of best practices in relation to performance and reliability across the platform. Maintain project and operational workload statistics. Provide a solid foundation for building and maintaining successful SRE functions. Work collaboratively with Application Management team to define infrastructure and deployment requirements; be a sounding board and provide recommendations for engineering around Azure...