267 sales support specialist jobs found

The Sales Support Specialist drives sales efficiencies by reducing the administration burden on Account Management. As the main liaison to Customer Administration, this role facilitates the order to cash cycle in an accurate and timely manner. Person in this role work closely with internal partners to address customers’ administrative issues and coordinate complex deals ​ SOME OF THE DAILY TASKS: Collaborate closely with Order Management Specialists (OMS) for order processing, credits procedures, Genesis, GRC systems, etc. Develop customers’ relationships to address administrative problems and collaborate with internal partners on resolving issues Administer complex deals in collaboration with Account Managers and Order Management Specialists Support obtaining signed contracts and order forms from customers Manage Free Trials for setup and extension (Eikon) Act as first line support for Account Managers on order process and system queries Support selling administrative activities...

Job Profile Summary You will serve as a primary resource for sales and account management teams to understand content/product offerings, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues. . When necessary and appropriate, you will communicate pricing and product information to customers directly while consulting with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure changes in a fair and consistent manner. You will also serve as a consultant on best practices and knowledge sharing related to new products and promotions. Key Responsibilities Act as first line support for Account Managers on order process and system queries Liaise with Order Management Specialists (OMS) to provide administrative support for quote to cash cycle including: Order processing support Credit’s procedures incl....

CSE Workflow (GG 11 )   The Senior Customer Service Executive role empowers our customers with trusted insights, resolve complex issues at scale, enhance the value and drive usage of our products, by leveraging our in-depth market, product & technical expertise. As a Senior CSE, you are expected to provide support on functionality, content search & explanation of our Desktop suite of products, mainly Refinitiv Workspace and Refinitiv Eikon. Responsibilities: Work directly with clients to provide additional information, updates, and resolution to issues escalated from Frontline Support teams Build and maintain relationships with other groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner Advocate for clients’ needs by acting as a liaison between the client and Support, Sales, and Product Management Assist in pre-sales and retention initiatives via A2E (Access to Expert) program Proactively maintain a...

Position Summary As a subject matter expert to pre-sales and pursuit activities, you will collaborate with Account Managers and Solution Sales focusing on all sales, new, cross-sells, up-sells, for proposition in a given territory with both existing and new customers. Proposition sales will lead deals aligned to specific propositions and serve accounts within a defined territory. The role works in close partnership with internal partners to proactively drive gross sales and revenue. Role Responsibilities Structure, negotiate and close deals Proactively identify pipeline opportunities, governed by the Account Managers Develop the sales strategy for their proposition within their territory Provide insights and share Refinitiv thought leadership on their proposition with customers Deliver customer demonstrations on their specific propositions Qualifications and Experience Required Knowledge of how businesses work, understanding of current and possible future...

Role Summary We are looking for an experienced and driven sales person with expertise in the Wealth Management Solutions space. You will be responsible for driving new sales in Japan by selling our Wealth Solutions to both existing and new clients. You will cover solutions such as Refinitiv Knowledge Direct (RKD), Workspace for Wealth Management (a desktop service), and other wealth management solutions. Your target customers will be financial service institutions and fintech companies in Japan. Based in Tokyo, as part of Asia Sales team, you will be responsible for pro-actively prospecting, qualifying and closing new sales opportunities. Role Responsibilities Proactively drive pipeline and gross sales Structure, negotiate and close deals Develop the sales strategy for the Wealth Proposition within their defined territory Provide insights and share Refinitiv thought leadership on their proposition with customers Deliver customer demonstrations on their specific...

The   Research & Portfolio Management Sales Specialist   will be tasked with executing our strategy for long term balanced growth through their understanding of market and competitive dynamics and driving Sales execution. As part of our Continental European Sales Team, you will hunt for new prospects and opportunities with new and existing  customers within France. We are looking for hungry global commercial individuals based in France looking to meet and exceed their targets with genuine effort. You will work in a very collaborative fashion with Account Managers, Solutions leaders, Customer Success managers, Sales Enablement colleagues and others at LSEG to uncover new opportunities.  Ample training and coaching will be provided to learn our LSEG products, commercial policies, our Sales Force CRM tools, and more. And you will work in a very supportive team that consistently operates in a united hybrid-working environment. Data and Analytics Division We are a global...

The Refinitiv Due Diligence (RDD) team employs more than 470 people around the world in centers in Panama, China, India, Malaysia, Jordon, and Poland. We provide our customers with research and business insights that enable them to handle reputational and legal risks to make conscious business decisions. Our clients look to us to provide comprehensive third-party risk management solutions and robust technology to support their business needs. The Research Consulting Team (RCT) within the Due Diligence team is focused on quality by reviewing reports for high priority clients. We also take a critical look at the processes and procedures to evoke meaningful change in our reports and research methodology. Role purpose: Support the communication and coordination of RDD reports ordered for Initial Public Offering To be involved in resource management/scheduling with RDD Regional Leads, Sales & Marketing, as well as clients Identify areas of improvement and propose...

Are you a passionate about working with potential customers to add value to their businesses? Do you love hunting for business in order to grow revenue and sales? If so, we'd love to hear from you! We have a great opportunity for a Sales Professional within the Regulatory Risk and Compliance Team to join our growing and dynamic team who has a passion for sales and has a ”hunter” mentality. The Sales Specialist has responsibility for driving the Risk business development activity in Ireland (existing customers and named prospects). You will be responsible for a gross recurring and outright sales revenue goal. The Sales Specialist must have domain knowledge of Governance, Risk and Compliance requirements and workflow. This includes: AML/KYC Screening, Enhanced Due Diligence (EDD) and Regulatory Content within the financial or corporate markets. The successful candidate will be effectively positioning and demonstrating our solutions in this area and through a consultative...

The Role: Capital Markets Workflow Specialist, Americas The Team:    S&P Global Market Intelligence (SPGMI) provides essential intelligence in portfolio analytics, financial data, market insights and research, powering the markets of the future and driving growth at our clients.  The Capital Markets Workflow Specialist Team is a global team of professionals, collaborating with Sales and Relationship Managers in complex client deals and engagements. The specialist team is key to designing and implementing pre- and post-sales client solutions of specialized data feeds and analytical products. The Impact: The Capital Markets Workflow Specialist is expected to work within the scope of the strategic and core client book-of-business assigned to the Capital Markets, Americas team. These have been identified to be among our highest impact accounts. In this role, you will focus not only on driving diagnosis and implementation of our technical solutions, but also...

The Role:    Collection Specialist (US Shift) Location:  Pasig, PH The Team / The Business:   The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. Responsible to follow an established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. The Impact:   This role will be a part of the collections team responsible for providing coverage to the US & Canadian time zone, specifically for the  S&P Dow Jones Indices  Division. What's in it for you:  Be part of the growing Global Business Services operations in Pakistan and be given the opportunity to work in a highly diverse and multicultural environment. Key Responsibilities: Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications. Enforcing policies and procedures related to payment, cancellation...

S&P Dow Jones Indices The Role              Director Client Coverage, UK Wealth - ESG & Thematic Specialist Grade                 G13 (for internal use) Location             London, England The Role As both an ESG, Thematic and Wealth specialist you will focus on a variety of franchise enriching areas, with a key overall target objective of addressing the rapidly developing demand that exists in the UK Wealth space for access to a broad and diverse range of ESG and Thematic investment segments and themes. The Impact ESG and Thematic investing and solutions have been widely highlighted as amongst the fastest growing segments of the UK wealth market, and as this thirst for product solutions continues to gain momentum, this is an extremely exciting time to be part of a motivated and growing team. You will focus on increasing the value and visibility in a wide range of innovative solutions produced by our index business via both strategic and tactical...

S&P Global Market Intelligence The Role: FIG Product Specialist Grade ( relevant for internal applicants only ): 10 The Location: Toronto, ON; New York, NY, Boston, MA and Chicago, IL, San Francisco, CA The Team: Within the S&P Global Market Intelligence Commercial organization, Product Specialists are expected to identify, analyze, and propose solutions relating to specific products and services. Within Risk Services, Quantamental Solutions, Desktop, MMD, LCD, Industry Solutions, Product Specialists become domain and knowledge experts The Impact: These roles drive revenue growth and client retention by working with Sales, Relationship Management, Product Management, and Client Operations to promote Market Intelligence’s products, data content and delivery business, and other services across all client segments.  You will have a ‘seat at the table’ while leading or participating in these external and internal conversations and negotiations....

S&P Global Market Intelligence The Role: Organizational Change Management Director – Sales Tools and Technology The Team: The program is expected to contribute significantly, both in the immediate and long term, to achieving an excellent user experience that aligns to business goals to accelerate growth for the Market Intelligence Division. The Impact: The Change Management Director will define, drive, and deliver the change management program for the entire suite of tools and technology used by Market Intelligence Division commercial users.  What's in it for you: At any given time, this role will oversee the change management success for several large, complex transformational projects, many smaller projects, and business as usual change.  It will require close collaboration with leaders across the Division, as well as in supporting Functions.  Responsibilities:  •    Understand the vision and goals of the firm, division, and function, and design and...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

Role Responsibilities & Key Accountabilities: Seeks new business or new product sales through new account acquisition and / or penetration of new buyer hubs and delivers against target in assigned territory Inspires confidence in customers through domain expertise. Integrates knowledge of industry trends and personal experience to deliver value to customer(s). Builds value-add connections within the client organization, leveraging network to facilitate introductions and unlock previously inaccessible opportunities. Proactively thinks through customer workflows and how they can be impacted as a basis for solutions selling and cross-business deal making to maximize contract value Conducts high-efficiency, high-output prospecting; collaborates effectively with lead-gen, account management, and other colleagues ensuring constant coverage of expansion opportunities and participation in customer life-cycle framework Excels in advancing opportunities through sales...

Role Responsibilities & Key Accountabilities: Seeks new business or new product sales through new account acquisition and / or penetration of new buyer hubs and delivers against target in assigned territory Inspires confidence in customers through domain expertise. Integrates knowledge of industry trends and personal experience to deliver value to customer(s). Builds value-add connections within the client organization, leveraging network to facilitate introductions and unlock previously inaccessible opportunities. Proactively thinks through customer workflows and how they can be impacted as a basis for solutions selling and cross-business deal making to maximize contract value Conducts high-efficiency, high-output prospecting; collaborates effectively with lead-gen, account management, and other colleagues ensuring constant coverage of expansion opportunities and participation in customer life-cycle framework Excels in advancing opportunities through sales...

S&P Global Market Intelligence The   Role:  Client Services Credit Associate Client Services Associates are the first point of contact for our clients. You’ll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you’re dedicated to providing exceptional client support and have a passion for finance then this could be the role for you. The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on a variety of areas including Fixed Income, Capital Markets, the S&P Capital IQ Pro platform and Office Plug-in Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must...

The Role:    Collection Specialist Location: Silver City 2, Pasig CIty The Team / The Business:   The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. The Impact:   This role will be part of the collections team responsible for providing coverage to the US & Canada timezone, specifically for the Market Intelligence (MI) segment. What's in it for you: Be part of the growing Global Business Services operations in Manila and be given the opportunity to work in a highly diverse and multicultural environment. Key Responsibilities Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications Enforcing Policies and procedures related to...

S&P Global Market Intelligence: Credit and Risk Solutions Sales Team The Role: Financial Risk Analytics (FRA), Sales Specialist The Team: Financial Risk Analytics, within Credit & Risk Solutions under S&P Global Market Intelligence division, provides products and solutions to financial institutions to measure and manage their market risk, counterparty credit risk, regulatory risk capital and derivative valuation adjustments. Using the latest analytics and technology such as a fully vectorized pricing library, Machine Learning and a Big Data stack for scalability, our products and solutions are used by the largest tier-one banks to smaller niche firms. Our solutions are available in the cloud or deployed, and can also be run as a service, so we free up clients’ internal resources to let them focus on their business priorities. We value partnership and it is essential that you are a great teammate in order to be successful within our organization. We...

S&P Global Market Intelligence The Role: Customer Success Associate Grade (relevant for internal applicants only): 07 or 08 The Location: Makati, Philippines The Team: It’s a dynamic global team, where the work changes daily.  You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact:   Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client...

About S&P Global At the heart of S&P Global we are an information company. With expertise across the world’s largest industries, we leverage technology and data science to provide the insights, software, and data to help our customers make better informed decisions, driving growth, performance, and efficiency. You will join a team of industry experts who will work with you to accelerate your development. With exciting learning opportunities at its core, we'll help you focus on building the essential skills needed for a successful and meaningful transition into the professional world. Through a wide variety of experiences and opportunities, like all of our colleagues, you’ll become an integral part of the S&P Global's community and culture - all enhancing the exciting work you do with the team you’re hired into! You’ll be part of a global community, building an invaluable network of knowledge and support from your mentors, peer group and wider teams....

About S&P Global At the heart of S&P Global we are an information company. With expertise across the world’s largest industries, we leverage technology and data science to provide the insights, software, and data to help our customers make better informed decisions, driving growth, performance, and efficiency. You will join a team of industry experts who will work with you to accelerate your development. With exciting learning opportunities at its core, we'll help you focus on building the essential skills needed for a successful and meaningful transition into the professional world. Through a wide variety of experiences and opportunities, like all of our colleagues, you’ll become an integral part of the S&P Global's community and culture - all enhancing the exciting work you do with the team you’re hired into! You’ll be part of a global community, building an invaluable network of knowledge and support from your mentors, peer group and wider teams....

S&P Global Market Intelligence The Role: Panjiva Product Specialist - Global ACVP The Location: Mexico Grade: 10 (For Internal Use Only) The Role: This role has been created to help Sales Executives and Relationship Managers connect relevant Market Intelligence capabilities to workflow needs of users, communicate the value proposition of our solutions and support Product Management with new product launches and Go-to-Market (GTM) strategies. The Impact: Product Specialists play a crucial role within the organization. You are the subject matter expert on your area of expertise. You keep the sales team abreast of current market trends and how/where our solutions may be in more/less demand. Your work benefits clients’ businesses to the extent they derive value from product solutions you help deliver. You also play a critical part in collecting feedback on product performance, content and functionality from the marketplace and relaying it to the Panjiva and...

S&P Global Market Intelligence The Role: Senior Application Specialist, Enterprise The Team: Primary problem solving challenges for this position revolve around an understanding of the client's business and how S&P Global Market Intelligence’s products and solutions can add value to this business, as well as the challenges related to hardware/software installation and training. The ability of the incumbent to solve the myriad of problems related to product installation, training and use, is critical to success in the position and thus critical to S&P Global Market Intelligence’s overall success in growing the business and retaining existing business. The Impact: The Application Specialist organization has responsibility for pre- and post-sales client services of S&P Global Market Intelligence’s Data Management Solutions and products (bulk data feeds and APIs). The Application Specialist supports revenue growth and retention within an...