Full time
Binance
Netherlands, Amsterdam
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Responsibilities Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients) in Europe / Benelux Region Expanding the relationships with existing customers by sustained communication, understanding of their needs Building key customer service processes and systems, formulating management rules, and tracking the status of key customers Analysis of user behaviour, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions...