Full time
London Stock Exchange Group
Taguig, Metro Manila, Philippines
Position Summary RQA Technical Quant Specialist is responsible to troubleshoot technical challenges involving Quantitative products and databases installed on Windows and Linux based servers to level 3 incidents, participate as an active member in all support duties including but not limited to monitoring of client support calls, emails and internal monitoring tools. Duties and Responsibilities: Day-to-day technical Support of Refinitiv Quantitative products in distributed environments (MS-Windows/Linux operating systems and Cloud) Regular review and management of assigned client requests Communication with external and internal stakeholders to be managed in SNOW, Service Cloud and JIRA SLA driven and good client advocacy to ensure all resolutions have been fulfilled and have met expectations of clientele Stakeholder management skills to ensure servicing requests to be addressed with other Technical Resources and Teams and escalate issues as appropriate...