205 order management specialist jobs found

As part of the global Order Management strategy, and aligned with the wider Refinitiv Customer Operations strategy, we are building an Order Management Specialist (OMS) team based in Beijing, China.  This team will provide support for our Refinitiv customers in the North Asia region. This team will be composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background. Manage the order process for Refinitiv products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal and external customers to ensure the order is fulfilled according to agreed turnaround times and with necessary accuracy Manage the resolution of internal and external customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action Manage internal and external customer queries and communication...

WE ARE LOOKING FOR A NEW COLLEAGUE: Order Management Specialist with Italian YOU AND YOUR TEAM You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administration support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we agree with a number of internal teams and sometimes we also directly support external clients. WHY IS THIS JOB MEANINGFUL? As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the accurate contract, receives access to use our products and is accurately billed. We call our service “order to cash” because we handle the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid. SOME OF THE DAILY TASKS YOU WILL PERFORM: Preparing contracts for...

Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and...

WE ARE LOOKING FOR A NEW COLLEAGUE: Order Management Specialist with German YOU AND YOUR TEAM You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients. WHY IS THIS JOB IMPORTANT? As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid. SOME OF THE DAILY TASKS YOU WILL PERFORM: Preparing contracts for clients who...

As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid. SOME OF THE DAILY TASKS YOU WILL PERFORM: Preparing contracts for clients who decide to buy our products or services Creating client’s accounts and granting system permissions for the proper services Managing billing process and assure that clients receive correct invoices Resolving compliance issues in cooperation with Compliance & Legal Teams Operating on a number of internal tools and applications related to customer relationship management (CRM) Responding to clients’ queries assuring the highest standards of customer service WHAT DO YOU NEED TO BRING? English language fluency Italian language...

Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and...

As part of the global Order Management strategy, and aligned with the wider Refinitiv Customer Operations strategy, we are building an Order Management Specialist (OMS) team based in Beijing, China.  This team will provide support for our Refinitiv customers in the North Asia region. This team will be composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background. Manage the order process for Refinitiv products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal and external customers to ensure the order is fulfilled according to agreed turnaround times and with necessary accuracy Manage the resolution of internal and external customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action Manage internal and external customer queries and communication...

As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid. SOME OF THE DAILY TASKS YOU WILL PERFORM: Preparing contracts for clients who decide to buy our products or services Creating client’s accounts and granting system permissions for the proper services Managing billing process and assure that clients receive correct invoices Resolving compliance issues in cooperation with Compliance & Legal Teams Operating on a number of internal tools and applications related to customer relationship management (CRM) Responding to clients’ queries assuring the highest standards of customer service WHAT DO YOU NEED TO BRING? English language fluency Italian language...

WE ARE LOOKING FOR A NEW COLLEAGUE: Order Management Specialist with German YOU AND YOUR TEAM You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients. WHY IS THIS JOB IMPORTANT? As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid. SOME OF THE DAILY TASKS YOU WILL PERFORM: Preparing contracts for clients who...

Order Management & Master Data ensures accurate and timely processing and fulfillment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Responsibilities: Manage the order process for usage products Perform monthly usage bill runs. Maintain the data integrity in billing system.  Responsible for ensuring all compliance are strictly observed. Accountable for external & internal compliance audit.       Ensures all monthly invoices are accurately finalize and relevant documentation such as agreements, order forms, addendums, service changes, prices schedules are accounted for our existing clients. Manage internal and external customer billing queries ensuring issues are resolved within our SLA. Prepare the monthly revenue reports. Should be willing to work in EMEA/AMERS shift schedule Scope and Impact: May lead and be accountable for...

Order Management & Master Data ensures accurate and timely processing and fulfilment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Responsibilities: Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients. Support the end to end process of Specialist Products Manage OMSWAT request related Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results. Confirms all client positions are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and third party guidelines. Own and manage the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations...

Order Management & Master Data ensures accurate and timely processing and fulfillment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Responsibilities: Manage the order process for usage products Perform monthly usage bill runs. Maintain the data integrity in billing system.  Responsible for ensuring all compliance are strictly observed. Accountable for external & internal compliance audit.       Ensures all monthly invoices are accurately finalize and relevant documentation such as agreements, order forms, addendums, service changes, prices schedules are accounted for our existing clients. Manage internal and external customer billing queries ensuring issues are resolved within our SLA. Prepare the monthly revenue reports. Should be willing to work in EMEA/AMERS shift schedule Scope and Impact: May lead and be accountable for...

Order Management & Master Data ensures accurate and timely processing and fulfilment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Responsibilities: Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients. Support the end to end process of Specialist Products Manage OMSWAT request related Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results. Confirms all client positions are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and third party guidelines. Own and manage the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations...

Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and...

Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and...

Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and...

Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and...

Trading Sales Specialist - Role Overview As a sales specialist on the Americas OEMS team, you will manage the full opportunity life cycle with new prospects and existing buy and sell side customers in order to achieve sales targets. The OEMS Team sells a suite of products including AlphaDesk, REDI, TORA, Eikon, Refinitiv workspace and Autex. You know how to structure deals and how to leverage market and business sense to outsell the competition.     What you'll be doing: Providing in-depth customer and market insights, to identify new business opportunities and drive the sales process Partnering across matrixed functions, including Account Management, Product, Marketing, Sales Strategy, and external partners Having a strong eye for business and commercial strategy Delivering a customer experience through demonstrations in your proposition What are we looking for: 5 years+ financial markets / sales experience Domain expertise of financial tools...

Trading Sales Specialist - Role Overview As a sales specialist on the Americas OEMS team, you will manage the full opportunity life cycle with new prospects and existing buy and sell side customers in order to achieve sales targets. The OEMS Team sells a suite of products including AlphaDesk, REDI, TORA, Eikon, Refinitiv workspace and Autex. You know how to structure deals and how to leverage market and business sense to outsell the competition.     What you'll be doing: Providing in-depth customer and market insights, to identify new business opportunities and drive the sales process Partnering across matrixed functions, including Account Management, Product, Marketing, Sales Strategy, and external partners Having a strong eye for business and commercial strategy Delivering a customer experience through demonstrations in your proposition What are we looking for: 5 years+ financial markets / sales experience Domain expertise of financial tools...

Job Description Summary Spearheads and effectively executes process improvisation, changes, knowledge management, migrations and training activities.  Following the sale of a product or service, this role may be responsible for providing product fulfilment support and for ensuring on time delivery of key deadlines. Role Responsibilities & Key Accountabilities: Displays proficiency and business acumen in troubleshooting, managing irate customers, handling escalations, managing nonconforming data issues, managing difficult customer communications (chat, mail, call) on a daily basis. Develops and leads structured on the job training, coaching for job specific tasks. Builds and maintains cordial relationship with partners and cross functional counterparts which will help in expediting, de-escalating and effective management of service deliverables during exception handling Challenges status quo, initiate process improvement changes and projects. Plays a key...

Job Description Summary Spearheads and effectively executes process improvisation, changes, knowledge management, migrations and training activities.  Following the sale of a product or service, this role may be responsible for providing product fulfilment support and for ensuring on time delivery of key deadlines. Role Responsibilities & Key Accountabilities: Displays proficiency and business acumen in troubleshooting, managing irate customers, handling escalations, managing nonconforming data issues, managing difficult customer communications (chat, mail, call) on a daily basis. Develops and leads structured on the job training, coaching for job specific tasks. Builds and maintains cordial relationship with partners and cross functional counterparts which will help in expediting, de-escalating and effective management of service deliverables during exception handling Challenges status quo, initiate process improvement changes and projects. Plays a key...

S&P Global Commodity Insights The Role: Specialist I, Commodity Insights Fulfillment The Location: Silver City 2, Pasig, Philippines What’s in it for you: As a Specialist I, Fulfillment, your responsibility is to ensure delivery of services to Commodity Insights customers.  Ensure the timely and accurate delivery of services based on the subscription terms within our order management system. Protect the organizations revenue by ensuring delivery of services through our outside Channel Partners are reconciled with our order management system.  Assist to trouble shoot all queries on product fulfillment.  Acts as a lesion between Sales, Contract Support, and Order Management review team to ensure smooth order processing. Responsibilities:  Perform fulfillment processes for all Commodity Insights and 3rd party distributor platforms globally Track statuses of Salesforce (SFDC) Quotes and Cases to ensure timely customer fulfillment Ensure...

S&P Global Corporate The Role : Senior Business Analyst (Salesforce CPQ specialist) The Team : Each of our employees plays a vital role—uncovering the essential intelligence that our clients rely on day in and day out to make the decisions that matter. Our 17,000 employees come from all walks of life and all corners of the globe, but they are all committed to the exact same thing—making a genuine impact with the work that they do. We pursue excellence in everything we do. We value results, encourage teamwork and embrace change. Our team is responsible for the design, architecture, develop, and implement CRM and Oracle Financial Cloud applications for the organization wide needs The Impact : As a Salesforce PMBA (LEX) who works in our Business System Analyst role you will use your extensive Salesforce Platform skills experience to help lead and improve the S&P Global Salesforce Platforms. You will make strategic decisions on the future state of the...

Job Description S&P Global Market Intelligence The   Role:  DMS Client Support Associate Grade:  07 The Location: Korea The Role:  A position as a 1st line of support for the main Feed product of S&P Global Market Intelligence Group, Xpressfeed. It involves learning about each of the data packages that we support, using accounting and Finance knowledge and SQL and technical skills in order to reply to our client’s questions. The Team:  As part of the Data Management Solutions team (DMS) you will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities. The Impact:  You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a...