123 order management specialist jobs found

WE ARE LOOKING FOR A NEW COLLEAGUE: Order Management Specialist with German YOU AND YOUR TEAM You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients. WHY IS THIS JOB IMPORTANT? As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid. SOME OF THE DAILY TASKS YOU WILL PERFORM: Preparing contracts for clients who...

As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid. SOME OF THE DAILY TASKS YOU WILL PERFORM: Preparing contracts for clients who decide to buy our products or services Creating client’s accounts and granting system permissions for the proper services Managing billing process and assure that clients receive correct invoices Resolving compliance issues in cooperation with Compliance & Legal Teams Operating on a number of internal tools and applications related to customer relationship management (CRM) Responding to clients’ queries assuring the highest standards of customer service WHAT DO YOU NEED TO BRING? English language fluency Italian language...

WE ARE LOOKING FOR A NEW COLLEAGUE: Order Management Specialist with Italian YOU AND YOUR TEAM You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients. WHY IS THIS JOB IMPORTANT? As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid. SOME OF THE DAILY TASKS YOU WILL PERFORM: Preparing contracts for clients who...

Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and...

REF_PHAs part of our Order and Rights Management Team, we are building an Order Management Specialist (OMS) team composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background. Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of...

As part of the global Order Management strategy, and aligned with the wider Refinitiv Customer Operations strategy, we are building an Order Management Specialist (OMS) team based in Beijing, China. This team will provide support for our Refinitiv customers in the North Asia region. This team will be composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background. Manage the order process for Refinitiv products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal and external customers to ensure the order is fulfilled according to agreed turnaround times and with necessary accuracy Manage the resolution of internal and external customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action Manage internal and external customer queries and communication in a...

LSEG is Launching Women Returnee Program in India for professional who are looking to return to work after a career break. Who is eligible for the programme? Women professionals who have taken a career break of 12 months or more Women professionals who are passionate about a career in the financial services industry Women professionals who are motivated by the prospect of advancing their career with a permanent role at LSEG Job Description Summary: Project Overview: Global Center Bangalore provides the order management support for all Refinitiv products which involves generation of legal contracts/ order forms, entitlement, billing & provide any admin support to Sales team/ customers in these areas. The individual has to closely collaborate with multiple teams starting with sales, legal, commercial, compliance, entitlements & collections team to support sales & customer requests and should constantly strive to improve the way we manage the internal order process...

Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and modification of customer master...

Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and...

Order Management & Master Data ensures accurate and timely processing and fulfillment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Responsibilities: Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients. Support the end to end process of Specialist Products Manage OMSWAT request related Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results. Confirms all client positions are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and third party guidelines. Own and manage the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and...

Local contract filing, locally managing tax billing and engagement with local tax bureau. Consistently enhances customer experience through improving timeliness in service delivery by meeting requirements in an accurate and timely manner, providing expertise to internal and external customers in all related matters, thereby delivering customer satisfaction whilst ensuring that the company's goals and objectives are met. Responsibilities: Validate current contract entity with client’s VAT information and maintain client’s VAT information in the system Generate fapiao according to commercial invoice and client’s bill frequency Working with Credit Management team for any fapiao adjustment request Courier fapiao to clients and feedback courier shipment to Credit Management team File fapiao original copies by company’s policy Apply fapiao quota change and purchase fapiao from tax bureau Assist tax team in any quire or audit raised by the tax authority regarding...

Role Responsibilities & Key Accountabilities: - Is responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients. - Manages the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders. Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to compliance controls and 3rd party guidelines. - Aligns to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results. - Manages and resolve queries relating to quote/order status, billing, client account information/permissioning, and compliance issues. - Leads ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented. - Spots trends and make recommendations for enhancing...

Local contract filing, locally managing tax billing and engagement with local tax bureau. Consistently enhances customer experience through improving timeliness in service delivery by meeting requirements in an accurate and timely manner, providing expertise to internal and external customers in all related matters, thereby delivering customer satisfaction whilst ensuring that the company's goals and objectives are met. Responsibilities: Validate current contract entity with client’s VAT information and maintain client’s VAT information in the system Generate fapiao according to commercial invoice and client’s bill frequency Working with Credit Management team for any fapiao adjustment request Courier fapiao to clients and feedback courier shipment to Credit Management team File fapiao original copies by company’s policy Apply fapiao quota change and purchase fapiao from tax bureau Assist tax team in any quire or audit raised by the tax authority regarding...

Job Description Summary Spearheads and effectively executes process improvisation, changes, knowledge management, migrations and training activities.  Following the sale of a product or service, this role may be responsible for providing product fulfilment support and for ensuring on time delivery of key deadlines. Role Responsibilities & Key Accountabilities: Displays proficiency and business acumen in troubleshooting, managing irate customers, handling escalations, managing nonconforming data issues, managing difficult customer communications (chat, mail, call) on a daily basis. Develops and leads structured on the job training, coaching for job specific tasks. Builds and maintains cordial relationship with partners and cross functional counterparts which will help in expediting, de-escalating and effective management of service deliverables during exception handling Challenges status quo, initiate process improvement changes and projects. Plays a key...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: Supervise Customer Support work during the shift in order for Executives to provide excellent Customer Support. You will: Monitor work of Customer Support floor : to ensure all clients' chats, calls, emails, etc. are attended in time; to ensure all clients requests are processed and clients are informed in time; to ensure standard processes and procedures as written in manuals are followed by staff attending clients and processing their requests; to assign and monitor tasks and cases to Customer Support; to...

Technical Operations Specialist (TOPS) Join the INTERACTIVE BROKERS Team! Interactive Brokers has been at the forefront of the Fintech space for over 42 years and we pride ourselves on being a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. Interactive Brokers seeks an individual to join our expanding Technical Operations team. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and other crucial business technology must be maintained, monitored and supported with vigilance, tenacity and precision across the globe 24/7. To achieve that goal, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals unbound to one specific skill or discipline. With bushido spirit, these operators develop tools, systems, and solutions to ensure...

Position Summary The Specialist Sales role is responsible for driving FX gross sales by proactively developing and closing solutions sales opportunities across the full customer-base within Refinitiv. The successful candidate will typically have 6+ years’ total industry experience with a proven track record in selling market data solutions for the financial markets such as Application Hosting, Treasury Systems, Risk Management, Order Management or Trading systems. To deliver the value of the whole firm to our customers by selling replicable and scalable packaged solutions Selling specialized products or solutions to decision makers at financial institutions. Role Responsibilities Delivers profitable subscription revenue from FX Pricing and Hedging solutions in Pacific Accountable for all stages of an opportunity from lead generation to closely aligning tightly with the overall account strategy owned by the account manager. Expert in customer business workflow providing...

Description The Real Time Managed Distribution Service (RTMDS) Onboarding Specialist will be responsible for the implementation and delivery of customers into the RTMDS Datacenters. He/She might also get involved into new proposition and operational project delivery for all RTMDS and infrastructure components. The role is responsible to review and confirm requirements, track effort, plan and schedule, implement and test deliverables. In your role as RTMDS On-Boarding Specialist, you will be accountable for owning the technical implementation and migration for your clients under RTMDS infrastructure, from initiation through to delivery.  You will work closely with the wider Account Team as well as other internal stakeholders such as Order Management Specialists to ensure the successful delivery of your projects. Another objective is to provide the best service during the implementation life cycle with a very high satisfaction once the RTMDS service is in production. The role...

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: To manage and deliver training to new hires based on customer handling issues for their respective region.  Providing support for new hires on systems and processes in both sales and support teams. To be a subject matter expert on regional operations and to run regular region specific seminars. Serving as a bridge between QA team and support team. You will: Manage and run onboarding training on operational requirements for all new hires (Support/Sales/Social Media), inclusive of System/Tool usage. To guide and...

Ripple offers innovative global payment solutions such as a digital asset based liquidity, revolutionizing how financial institutions and corporations manage their funds and payments worldwide.  Ripple is creating a team of highly skilled Payment & Trading Operations Specialists to support Ripple’s groundbreaking payment solutions with customers worldwide. The goal of this team is to drive cross-border payment and crypto trading success and offer a great customer experience worldwide. WHAT YOU’LL DO: As a Payment & Trading Operations Specialist, you will be providing first-class service and support for our financial institution customers using Ripple’s mission-critical software to make payments around the globe. In your role you will directly work with our customers and coordinate with Ripple’s Product and Engineering teams to troubleshoot, replicate, and resolve issues to our customers satisfaction. You will analyze and resolve challenging payment issues, and...

Are you a passionate about working with potential customers to add value to their businesses? Do you love hunting for business in order to grow revenue and sales? If so, we'd love to hear from you! We have a great opportunity for a Sales Professional within the Regulatory Risk and Compliance Team to join our growing and dynamic team who has a passion for sales and has a ”hunter” mentality. The Sales Specialist has responsibility for driving the Risk business development activity in Ireland (existing customers and named prospects). You will be responsible for a gross recurring and outright sales revenue goal. The Sales Specialist must have domain knowledge of Governance, Risk and Compliance requirements and workflow. This includes: AML/KYC Screening, Enhanced Due Diligence (EDD) and Regulatory Content within the financial or corporate markets. The successful candidate will be effectively positioning and demonstrating our solutions in this area and through a consultative...

The Role:    Collection Specialist (US Shift) Location:  Pasig, PH The Team / The Business:   The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. Responsible to follow an established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. The Impact:   This role will be a part of the collections team responsible for providing coverage to the US & Canadian time zone, specifically for the  S&P Dow Jones Indices  Division. What's in it for you:  Be part of the growing Global Business Services operations in Pakistan and be given the opportunity to work in a highly diverse and multicultural environment. Key Responsibilities: Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications. Enforcing policies and procedures related to payment, cancellation...

S&P Global Market Intelligence The Role: FIG Product Specialist Grade ( relevant for internal applicants only ): 10 The Location: Toronto, ON; New York, NY, Boston, MA and Chicago, IL, San Francisco, CA The Team: Within the S&P Global Market Intelligence Commercial organization, Product Specialists are expected to identify, analyze, and propose solutions relating to specific products and services. Within Risk Services, Quantamental Solutions, Desktop, MMD, LCD, Industry Solutions, Product Specialists become domain and knowledge experts The Impact: These roles drive revenue growth and client retention by working with Sales, Relationship Management, Product Management, and Client Operations to promote Market Intelligence’s products, data content and delivery business, and other services across all client segments.  You will have a ‘seat at the table’ while leading or participating in these external and internal conversations and negotiations....

Job description Position title  Associate  Location  Bangalore   Business Function  Operations Analysis Reporting to  Senior Associate  Department  DeltaOne Solutions  Department overview IHS Markit DeltaOne is specialist provider of managed and installed data services, delivering world-class data, technology and service solutions focusing on the complex and evolving Index and ETF data needs. Used in the front, middle and back office by the world’s leading Investment Banks, Asset Managers, Fund Administrators, Prime Brokers and Hedge Funds. Position summary  The successful candidate will play a key part in maintaining the smooth running of the day-to-day operations of DeltaOne solutions data offering, and working with cross functional teams to identify solutions in problem areas to remove operational inefficiencies. On the data enhancement aspect, the candidate will use advanced Excel, VBA and SQL skills translating operational requirements into...