Full time
London Stock Exchange Group
G2MX+XV4, Upper McKinley Road McKinley Hills, Taguig, 1634 Metro Manila, Philippines
Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and...