Full time
London Stock Exchange Group
Menara Maxis, Kuala Lumpur City Centre, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
LSEG is hiring Order Management Specialist to handle the quotes to cash process in the China market. This is a position that involves significant contact with internal customers, requires collaboration with other teams, and, at times, even interact directly with the client. The individual will need to meet defined key performance targets while adhering to departmental and compliance policies and processes. Responsibilities Manage the order process which includes entering orders into specialist systems. Work with internal and external customers to ensure the order is fulfilled according to agreed turnaround times and with vital accuracy. Handle the resolution of customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action. Raise any delays to internal groups including the senior members of the organization as appropriate. Collaborate with other team members to ensure all customer...