39 operations jobs found in Villa

Summary: The Unix Operations Manager is responsible for the management of an operational Unix team. Responsibilities Management of a shift rota to ensure 24x5 onsite cover and 24x7 cover with on-call support. Responsible for ensuring the team meets targeted metrics and adopts continuous improvement approach to managing the environment. Ensure that all processes and documentation are adequate and effective to meet support and audit requirements. Provide weekly reporting to the Senior Managers. To ensure effective, pro-active monitoring and management is in place for systems. Identify mechanisms to improve service availability. Participate in regular disaster recovery tests. Provision of project resources to provide build out capabilities to agreed standards following the release of processes from Unix Engineering/Solutions. Plan all changes to the production environment and ensure that sufficient skilled resources are in place to perform...

Key Responsibilities Taking responsibility for the availability of the cloud platform and ensure smooth operations Manage assigned cloud administration tasks with the agreed SLAs Communicate effectively with the application teams, end users and business owners and other third parties to ensure their requests are completed on time Handle deployments and change management on the cloud platform adhering to group change management procedures Handle incidents and problems within target SLAs, identifying root causes and executing fixes to avoid any reoccurrences and ensure proper closure Working with the cloud engineering team to identify opportunities for automation and areas of improvements and executing them successfully Working in the cloud engineering projects and be responsible for deliveries Working on the Devops model and play key contribution across Squads. Should work in the assigned shift in providing 24x7 services and on an on-call roster during weekends...

Key Responsibilities Taking responsibility for the availability of the cloud platform and ensure smooth operations Manage assigned cloud administration tasks with the agreed SLAs Communicate effectively with the application teams, end users and business owners and other third parties to ensure their requests are completed on time Handle deployments and change management on the cloud platform adhering to group change management procedures Handle incidents and problems within target SLAs, identifying root causes and executing fixes to avoid any reoccurrences and ensure proper closure Working with the cloud engineering team to identify opportunities for automation and areas of improvements and executing them successfully Working in the cloud engineering projects and be responsible for deliveries Working on the Devops model and play key contribution across Squads. Should work in the assigned shift in providing 24x7 services and on an on-call roster during weekends...

Key Responsibilities Taking responsibility for the availability of the cloud platform and ensure smooth operations Manage assigned cloud administration tasks with the agreed SLAs Communicate effectively with the application teams, end users and business owners and other third parties to ensure their requests are completed on time Handle deployments and change management on the cloud platform adhering to group change management procedures Handle incidents and problems within target SLAs, identifying root causes and executing fixes to avoid any reoccurrences and ensure proper closure Working with the cloud engineering team to identify opportunities for automation and areas of improvements and executing them successfully Working in the cloud engineering projects and be responsible for deliveries. Should work in the assigned shift in providing 24x7 services and on an on-call roster during weekends Candidate Profile / Key Skills Bachelor’s degree in Computer...

Key Responsibilities Taking responsibility for the availability of the cloud platform and ensure smooth operations Manage assigned cloud administration tasks with the agreed SLAs Communicate effectively with the application teams, end users and business owners and other third parties to ensure their requests are completed on time Handle deployments and change management on the cloud platform adhering to group change management procedures Handle incidents and problems within target SLAs, identifying root causes and executing fixes to avoid any reoccurrences and ensure proper closure Working with the cloud engineering team to identify opportunities for automation and areas of improvements and executing them successfully Working in the cloud engineering projects and be responsible for deliveries. Should work in the assigned shift in providing 24x7 services and on an on-call roster during weekends Candidate Profile / Key Skills Bachelor’s degree in Computer...

Key Responsibilities Taking responsibility for the availability of the cloud platform and ensure smooth operations Manage assigned cloud administration tasks with the agreed SLAs Communicate effectively with the application teams, end users and business owners and other third parties to ensure their requests are completed on time Handle deployments and change management on the cloud platform adhering to group change management procedures Handle incidents and problems within target SLAs, identifying root causes and executing fixes to avoid any reoccurrences and ensure proper closure Working with the cloud engineering team to identify opportunities for automation and areas of improvements and executing them successfully Working in the cloud engineering projects and be responsible for deliveries Working on the Devops model and play key contribution across Squads. Should work in the assigned shift in providing 24x7 services and on an on-call roster during weekends...

JOB DESCRIPTION ABOUT OUR GLOBAL COMPANY LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge, and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyses change. With a dynamic combination of data, insights, technology, and news from Reuters and thousands of other sources, our customers can access solutions for every challenge, including a breadth of applications, tools, content and transaction venues...

Provide support to Forecasting, Annual Planning, Business Analysis, Business Performance Reporting, Strategic Business Planning processes. Analyze operations, costs and/or expenses to support overall decisions regarding margins and other business objectives.  Calculate and/or report various performance measurements including cash flow, contribution margin and ROI. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be...

Key responsibilities of the role: The role will include but not limited to the following: Business Partner to leaders within the Divisions/ Functions of LSEG, providing commercial insight, analysis, and decision support to senior management Lead on consolidation and integration of financial reporting as the integration of LSEG and Refinitiv continues Responsible for providing financial insight and analysis, also supporting other business lines as necessary Provide support as needed on cross-Operations projects Lead/ Support monthly reporting and consolidation of financial performance and annual budget process Working closely with other finance teams to assist with delivery of savings and synergies, helping to advise on how to optimize the financial impact of the function across the organization Maintain a detailed knowledge and understanding of business drivers Analyze and interpret financial information pertaining to business performance Lead/ Support other ad-hoc...

Role Description Reporting to the IT Service Management (ITSM) Architecture & Governance Manager within the Service Effectiveness function in our Technical Service Operations team, the ITSM Service Validation & Testing (SV&T) resource will provide testing and validation assurance support to the provision of new or changed ITSM Process and tools. The focus of the role will be to provide Service Validation & Testing support and execution to programmes, projects, and Business As Usual activities. The role will ensure that any new or changed IT Services, process or practices meet agreed service performance and quality levels for utility and warranty, and assure and evidence the continued, effective interoperability of ITSM Processes. The role will ensure that all ITSM Services and Tooling requirements are delivered in accordance with Service Level Agreements, and that risks and issues are appropriately addressed in a timely manner. You will be a Subject Matter...

This role will be a part of the Finance Center of Excellence and support various financial aspects of LSEG’s Operations. The successful candidate will combine excellent commercial, communication and technical skills to provide financial insight for business partnering, reporting, planning, and forecasting. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we...

The Change Analyst works directly with third-party telecommunications vendors and internal stakeholders to ensure that planned connectivity changes are compliant with defined processes, risks are identified, and impact to customers is understood and effectively communicated. The successful candidate will join a global team managing 50,000+ telecommunications changes (‘last mile’) per year, working with multiple telecommunications partners in multiple time-zones, and in close coordination with internal partners in Technology and Customer Operations. The Change Analyst will also be responsible for content change management activities in screening all upcoming changes & leading Change Advisory Board(CAB) forum to review upcoming content changes & ensure they adhere to existing compliance standards. The principle goal is to ensure Refinitiv customers have a secure and stable technical environment; ensuring planned maintenance & content change activities does not...

Role Profile Risk Reporting & Monitoring is a Data warehouse which provide Group Risk with the data and tools they require to perform their function. This involves sourcing data from all the Clearing Services and CaLM on an intra-day basis, warehousing the data and making it available to Group Risk through a variety of tools and reports. This role is to support the respective production service, pre-production and test functions. Investigate issues, develop fixes, support new releases and perform general maintenance and administration. To provide new functionality through enhancements, service improvements and performance tuning. Out of hours support overnight and across weekends and European Bank Holidays is frequently needed. Should be willing to working in Morning/Day/Night Shifts as allocated by monthly Roster. Strong business knowledge and good communication skills are required for working with the business and other application support teams during...

Key Responsibilities Data Stewardship Ensure adherence to organizational and industry regulatory, compliance and data privacy requirements and standards Partner with Data Enablement Technology to leverage strategic analytical repository (Snowflake) to ensure data accessibility, usability and structure of D&A Operations critical data sets Ensure connectivity of D&A Customer Operations datasets with organizational datasets like Product Master data, Customer Master Data, BLT Mappings, and sales region & sub region data   Ensure data integrity and consistency through housekeeping and health checks to validate the underlying processes and customer experiences KPI Development Partner with PE Performance & Insight, Workflow Systems & Tools, and businesses stakeholders to develop and produce KPIs that accurately articulate the performance of the D&A Operations delivery functions Ensure robust documentation including definitions, calculations,...

Develops Technology Operations Processes for a specific discipline within Service Management. Develops process strategy and build stakeholder buy in for a specific discipline within Service Management. Champions process management engagement with key business functions for a specific discipline within Service Management. Gathers Technology Operations requirements. Analyzes and reviews possible solutions by toolsets and process. Reviews and gains approval for the solution with key stakeholders for a specific discipline within Service Management. Responsible for updating the Process Model. Manages team to plan and develop solutions to meet the business needs Coordinates the implementation of multiple solutions, and the measures and means for quantifying performance and compliance within respective discipline. Responsible for adoption of processes through learning programmes, communications, subject matter support and roadshows. Responsible for process performance through ensuring...

Key responsibilities: Business Partner to leaders within the Divisions/ Functions of LSEG, providing commercial insight, analysis, and decision support to senior management Lead on consolidation and integration of financial reporting as the integration of LSEG and Refinitiv continues Responsible for providing financial insight and analysis, also supporting other business lines as necessary Provide support as needed on cross-Operations projects Lead/ Support monthly reporting and consolidation of financial performance and annual budget process Working closely with other finance teams to assist with delivery of savings and synergies, helping to advise on how to optimize the financial impact of the function across the organization Maintain a detailed knowledge and understanding of business drivers Analyze and interpret financial information pertaining to business performance Lead/ Support other ad-hoc analysis, as required Consolidating, analyzing and providing...

Role Purpose: To support the Project or Programme through co-ordination and administration of key activities including planning, governance, application of controls, contractor onboarding and maintenance, reporting and Centre for Enablement (C4E) and change framework training and oversight Aligned to the CRM Technology Programme delivery team embarking on exciting projects across all the LSEG CRM Technology projects and programs. Works with Portfolio and Project Managers, Technology Partner Organisations and Capability teams involved in delivering impactful business solutions to the firm. Key relationships & committees : Project and Programme Teams, Business SMEs across Sales, Service, Operations, CT Architecture, Technology Partner Organisations, Service and Sales/CPQ Capability teams Key Responsibilities: Manage and coordinate the training of new resources in the C4E and Change framework processes. Support the establishment of Project...

The Analytics Platform will employ cutting-edge technologies performing batch and streaming computation in the public cloud. You will work closely with the architects, other analytics teams, and product and business stakeholders to bring value to all analytics products. The Analytics applications are developed today in Java and C++ using ElasticSearch and public cloud technologies. We aim to fully harness the power of open source Big Data Technologies such as Spark, Flink, and public cloud services like Amazon Web Services (AWS), Google Cloud and Azure to continually evolve the platform and its capabilities. Roles and Responsibilities -------------------------- •    Provide technical leadership for a team of engineers on a project basis and help develop more junior engineers. •    Explore and implement design options that ensure business and technical requirements are met. •    Define and lead overall software validation requirements and strategies ensuring software...

Role Profile Risk Reporting & Monitoring is a Data warehouse which provide Group Risk with the data and tools they require to perform their function. This involves sourcing data from all the Clearing Services and CaLM on an intra-day basis, warehousing the data and making it available to Group Risk through a variety of tools and reports. This role is to support the respective production service, pre-production and test functions. Investigate issues, develop fixes, support new releases and perform general maintenance and administration. To provide new functionality through enhancements, service improvements and performance tuning. Out of hours support overnight and across weekends and European Bank Holidays is frequently needed. Should be willing to working in Morning/Day/Night Shifts as allocated by monthly Roster. Strong business knowledge and good communication skills are required for working with the business and other application support teams during...

Role Purpose Supporting cyber defense capabilities tools to protect the group from cyber threats which seek to impact the confidentiality, integrity, and availability of group assets. The domain area is Malware Protection Key Responsibilities : Provide a high level of technical and subject matter expertise in Malware Protection and serve as a point of escalation for technical issues related to the service Create and maintain appropriate documentation for systems by document control standards and procedures Use innovative methods, including the redesign of process and providing technical solutions, to reduce the volume and mean time to recover incidents Collaborate with the business, third-party vendors, developers, application support, and technical operations groups to resolve any issues impacting key applications Provide day to day operational support for the Infrastructure Security Management Service by adhering to Incident, Change & Problem management...

Writes new software, makes modifications to existing software, or integrates software applications and modules in accordance with agreed upon specifications provided by others Creates and executes unit testing and integration testing ensuring module meets requirements Executes on provided design May provide technical support to operations or other development teams Creates and maintains all required technical documentation / manual related to assigned components to ensure supportability. Makes suggestions for problem solutions or software enhancements, which will typically be reviewed by a more senior developer. Implements solutions as directed within standards Participates in project planning sessions with team members to analyze development requirements, provide design options, and provide work breakdown and estimates of work. Typically works on one project at a time and as a member of the project team(s) or as part of a specialist cross-project team on multiple developments....

About the team The Group property & facilities team manages a global portfolio of over 120 sites across 100+ cities. As part of our ambition is became a data enabled organisation supporting our strategic initiatives and operations, we are expanding our business intelligence capability by establishing a BI CoE in Bangalore. This team will be responsible for managing and analysing various workplace data to draw insights for the business and operational teams to be more effective. Key responsibilities As a Data analyst based in Bangalore your key responsibilities will entail: Analyse workplace data to draw key insights for management information Cleanse and enrich data to drive the quality of insights Conduct data audits to ensure data integrity Design data models to create interactive PowerBI dashboard Cater to requests for ongoing or adhoc data driven management reports Experience: 3-5 yrs experience in data analysis and data management Proficient in working in...

Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group.  The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification, Client Support and Market Operations Services. The FX Onboarding team is responsible for certification (conformance testing) and onboarding of FIX, HTTPs, SFTP, quick connect clients on transactions platform across asset class. The FX Onboarding team works closely with Sales and Account management teams, Professional Services, Product Dev, Support teams to understand bespoke business workflows and translate them into a software solution. The role on a day-to-day basis also involves a lot of external communication with tech teams of clients/brokers and their technology vendors. The team also gets involved in various strategic projects ranging from roll out of new functionalities on the platform, system improvements, regulatory changes...

Your typical Workday:   Interact with clients over calls to understand their requirements and resolve their complex product GUI/API & data issues. Access to Experts (Pre-sales): Coverage check, coordinating with Sales and Account Teams to win deals and get involved in product demos whenever required. Work with Product Management to emphasize on client concerns (Log on JIRAs) and improve overall client experience. Handling displacement projects (On Boarding clients) by collaborating with Sales and Account Teams. Continuously enhance personal and business competencies to deliver higher levels of customer satisfaction. Manages and takes ownership of the resolution process for all customer content and product related issues. Identifies process inconsistencies and drives service improvements. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Has a focus on enquiry resolution, a positive customer...