Full time
Devexperts
Tbilisi, Georgia
We are looking for a Junior Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.
We expect the Junior Technical Support Specialist to:
Work in 24/7 support schedule (day and night shifts, 2\2), Monitor financial systems using proprietary monitoring systems, Register and resolve service requests, incidents and problems, Assist to DevOps engineers, developers and QA engineers, Communicate with client and partner company representatives, Exchange knowledge with fellow colleagues. Qualifications Must-have skills:
Basic UNIX/Linux training, Experience in Unix/Linux command line, Basic knowledge of shell script languages, AWK, Perl, etc., Strong analysis, investigation and troubleshooting skills, Good command of written and spoken English and Russian languages.
Nice-to-have skills:
Work experience in Linux environment, Understanding of ITIL/DevOps processes and routines, Experience...