Full time
S&P Global
Pasig City, PH
S&P Global Commodity Insights The Role: Customer Data Analyst Platts Growth Marketing and Customer Insights team, where the Customer Insights Analyst will work, is transforming to become a single point of capture and analysis of customer, competitor, and industry data from all channels for Platts. Its main task is to systematically identify, prioritize, and communicate to the business key customer value drivers, emerging growth and CX improvement opportunities. The Team: The Customer Experience (CX) & Insights Team is responsible for customer research and customer experience design & management. The objective of this team is to systematically identify, prioritize, and communicate key customer value drivers, emerging growth trends, and CX improvement opportunities. The team manages all customer data and voice of the customer (VOC) programs, conducts customer research, and produces business-critical, actionable insights. Team...