2211 manager customer success jobs found

WE ARE LOOKING FOR A NEW COLLEAGUE: We are thrilled to announce that we are looking for a person who will join us as Manager, Customer Success- Central Eastern Europe North ! YOU AND YOUR TEAM: The Manager Customer Success manages a team of CSMs that connects our clients to Refinitiv’s desktop Trading, Investment & Wealth solutions propositions in the CEE North territory. The CSM team plays a vital role in ensuring that our customer’s fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey. The Manager Customer Success and its team will provide customers with a differentiated customer experience, helping them to realise the full value of our solutions. In a role that is comprised of relationship management, education, and deep workflow expertise, the CSM is responsible for successful adoption, retention and workflow expansion of our Trading, Investment...

WE ARE LOOKING FOR A NEW COLLEAGUE: We are thrilled to announce that we are looking for a person who will join us as Manager, Customer Success- Central Eastern Europe North ! YOU AND YOUR TEAM: The Manager Customer Success manages a team of CSMs that connects our clients to Refinitiv’s desktop Trading, Investment & Wealth solutions propositions in the CEE North territory. The CSM team plays a vital role in ensuring that our customer’s fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey. The Manager Customer Success and its team will provide customers with a differentiated customer experience, helping them to realise the full value of our solutions. In a role that is comprised of relationship management, education, and deep workflow expertise, the CSM is responsible for successful adoption, retention and workflow expansion of our Trading, Investment...

Lead a winning team of Customer Success Managers focusing on value creation for our customers and deliver against revenue targets and critical metrics, coach and mentor the team Build the talent strategy to develop existing talents, drive employee engagement and inclusion Develop and execute the CSM retention strategy for the market and ensure execution of regional and global CSM programs Possess a proven understanding of the market data application landscape across Benelux including the wider use case for market data within buy & sell side and corporates. Understand the customer workflows from a cross asset perspective and the importance of data and features to create trading and investment opportunities for our customers. An advantage for the role is the ability to articulate a more specific understanding of the Trading, Investment Solutions & Wealth businesses and the needs of market data and associated technologies to drive usage, adoption, client satisfaction for...

Lead a winning team of Customer Success Managers focusing on value creation for our customers and deliver against revenue targets and critical metrics, coach and mentor the team Build the talent strategy to develop existing talents, drive employee engagement and inclusion Develop and execute the CSM retention strategy for the market and ensure execution of regional and global CSM programs Possess a proven understanding of the market data application landscape across Benelux including the wider use case for market data within buy & sell side and corporates. Understand the customer workflows from a cross asset perspective and the importance of data and features to create trading and investment opportunities for our customers. An advantage for the role is the ability to articulate a more specific understanding of the Trading, Investment Solutions & Wealth businesses and the needs of market data and associated technologies to drive usage, adoption, client satisfaction for...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global  solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Account Operations Manager We're looking for an empathetic and energetic team player to join our brand-new Customer Success team in Berlin. You’ll be managing relationships with Adyen’s newly acquired client base in the DACH area. You will not focus on new clients sales, however a part of your responsibilities is upselling Adyen’s products and services. What you'll do Our Customer Success team provides the best experience to our portfolio of mid-sized, fast-growth...

At Refinitiv, an LSEG business, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyse change.  As a Customer Success Manager, you will be a trusted advisor to our Customers in the Investment and Wealth Solutions proposition, who would utilize our products and services to aid their workflow. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users. You will work mainly with client groups in IB & Research Support Departments, Private Equity, Developers, Equity offshore support in financial services. You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with the...

We are looking for an individual who can be highly collaborative and communicative with our existing client base and different internal business functions within the firm. This client facing role drives transformation and innovation across our solutions, elevating our client experience.  Role Responsibilities & Key Accountabilities: •    Supporting the Due Diligence Customer Success Managers in the growth and development of existing clients •    Channel and relay client feedback internally, and escalate issues to the Customer Success Manager as and when appropriate •    Collaborate with internal parties across all business functions, especially in driving rapid resolution on client support issues and ensure client satisfaction. •    Support the Customer Success Managers by providing first level support to clients for matters related to LSEG full suite of Compliance products •    Support the preparation of various internal and external documents  Qualifications &...

Role Responsibilities: Create and execute proactive customer engagements (e.g. University workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build adoption and advocacy Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process 80% of time spent in front of customers (in person or virtual)...

CUSTOMER SUCCESS MANAGER - COMMODITIES At Refinitiv, we provide first class financial information and world class analytics to analyze, compile and sort financial information, to allow our clients to take the right decision at the right time. We help stimulate performance and innovation for our clients, in a constantly evolving and challenging environment for the financial industry. JOB DESCRIPTION Satisfaction is key for us. Our Customer Success Managers are both product and workflow specialists and are of the utmost importance for our organization. You will be in charge of a portfolio of users specialized in Commodities and Energy, with the aim to ensure the full satisfaction of your users. You will be the main point of contact for our users and in charge of their onboarding and training. We live with our time and understand the need for a hybrid model made of onsite visits and remote trainings. As such, you will coordinate and organize the remote training offering...

Associate Customer Success Manager Position Summary This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Associate Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Associate Customer Success Manager will provide customers with a differentiated customer experience, helping them to realise the full value of our Risk solutions. Position is open in Belgium, The Netherlands or Luxemburg with the expectation of travel to attend face to face client meetings. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement...

Summary As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment and Wealth Solutions customers who utilize our Desktop & Enterprise Solutions through the customer experience journey. This role focuses primarily on driving value creation and execution of the retention strategy to ensure adoption, integration, and expansion of our solutions into the daily workflow of end-users. You will work mainly with users in the Investment and Wealth Solutions space. You will own the Customer Success Plans and the delivery of all agreed objectives. You will visit customers and build relationships with key partners and user community to ensure we are delivering the ultimate customer experience. You will partner with Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to...

ABOUT THE ROLE A post-sales role that connect our most strategic clients to LSEG’s solutions. CSM drives successful adoption and expansion of the workflow solutions within his/her assigned accounts to maximize value creation and revenue retention. CSM collaboratively designs and implements activities with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth. WHAT WILL BE YOUR DAILY TASKS? Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption Use Governance, risk & compliance specialist knowledge to...

Summary As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our customers who utilize our Desktop Solutions through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap. Role Responsibilities Develop and execute the customer success strategy for Investment & Advisory and Wealth divisions within Key and Strategic accounts to drive revenue retention. Monitor customer health, adoption metrics, renewals and execution of customer...

CUSTOMER SUCCESS MANAGER - COMMODITIES At Refinitiv, we provide first class financial information and world class analytics to analyze, compile and sort financial information, to allow our clients to take the right decision at the right time. We help stimulate performance and innovation for our clients, in a constantly evolving and challenging environment for the financial industry. JOB DESCRIPTION Satisfaction is key for us. Our Customer Success Managers are both product and workflow specialists and are of the utmost importance for our organization. You will be in charge of a portfolio of users specialized in Commodities and Energy, with the aim to ensure the full satisfaction of your users. You will be the main point of contact for our users and in charge of their onboarding and training. We live with our time and understand the need for a hybrid model made of onsite visits and remote trainings. As such, you will coordinate and organize the remote training offering...

Associate Customer Success Manager Position Summary This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Associate Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Associate Customer Success Manager will provide customers with a differentiated customer experience, helping them to realise the full value of our Risk solutions. Position is open in Belgium, The Netherlands or Luxemburg with the expectation of travel to attend face to face client meetings. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement...

Customer Success Manager is a post-sales role which drives commercial value creation through adoption of all LSEG solutions purchased by the customers to achieve revenue retention, customer satisfaction and customer engagement. Coverage of clients are in Vietnam and Myanmar, based in Ho Chi Minh, Vietnam. The Customer Success Manager plays a key role in enhancing customer experience to fully utilize solutions into the daily workflow of end-users and ensuring customers’ business objectives are achieved. The scope of solutions includes broader number of software and solutions (Desktop Programs, Data Feeds, FX Trading platforms, and Enterprise Solutions) that will engage customers across all LSEG products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales team and Account Management team. Role Responsibilities: Build, maintain and leverage strong relationships with business decision makers and users within each...

This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Specialist plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Assocaite Customer Success Specialist will provide customers with a differentiated customer experience, helping them to realize the full value of our Risk solutions. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement. Plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of...

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who utilize our Desktop & Enterprise Solutions through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. You will work mainly with users in the Investment & Wealth Management and or Financial Markets Research space. You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with the...

Are you a confident and experienced business driven individual passionate about the importance of data and technology to power the financial ecosystem? Are you excited about engaging with customers to realise the full value of the solution? The Customer Success Manager connects with our clients to Refinitiv’s Wealth and Investment Banking desktop solutions within Türkiye. The CSM team plays a vital role in ensuring that our customer’s fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey. The Customer Success Manager provide customers with a differentiated customer experience, helping them to realise the full value of our solutions. In a role that is comprised of relationship management, education, and deep workflow expertise, the CSM is responsible for successful adoption, retention, and workflow expansion of our IWS and Banking solutions within their  assigned...

                Customer Success Manager (Vietnam) Position Summary: Customer Success Manager is a post-sales role which drives commercial value creation through adoption of all LSEG solutions purchased by the customers to achieve revenue retention, customer satisfaction and customer engagement. Coverage of clients are in Vietnam and Myanmar, based in Ho Chi Minh, Vietnam. T he Customer Success Manager plays a key role in enhancing customer experience to fully utilize solutions into the daily workflow of end-users and ensuring customers’ business objectives are achieved. The scope of solutions includes broader number of software and solutions (Desktop Programs, Data Feeds, FX Trading platforms, and Enterprise Solutions) that will engage customers across all LSEG products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales team and Account Management team. Role Responsibilities:   Build, maintain and...

ABOUT THE ROLE A post-sales role that connect our most strategic clients to LSEG’s solutions. CSM drives successful adoption and expansion of the workflow solutions within his/her assigned accounts to maximize value creation and revenue retention. CSM collaboratively designs and implements activities with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth. WHAT WILL BE YOUR DAILY TASKS? Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption Use Governance, risk & compliance specialist knowledge to...

Summary As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our customers who utilize our Desktop Solutions through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap. Role Responsibilities Develop and execute the customer success strategy for Investment & Advisory and Wealth divisions within Key and Strategic accounts to drive revenue retention. Monitor customer health, adoption metrics, renewals and execution of customer...

About The Job Customer Success Managers (CSMs) connect our clients to LSEG/Refinitiv’s Enterprise solutions. The successful CSM, for which this advert is crafted, is part of an international team in EMEA with a breakdown to Nordics & Benelux. The main region to work with are countries in the Nordics. The CSMs in our team are trusted advisors to their client base and combine relationship management, education, and functional expertise to drive adoption, retention, and growth within their assigned account portfolio. To achieve this, a Customer Success Manager at LSEG/Refinitiv collaborates with internal teams & roles (Account Managers, Sales Specialists, Customer Support of various levels, data teams, administrative functions, Product & Programme management, Developer Advocates, Solutions Consultants & fellow CSMs). A multitude of working groups and learning opportunities help our CSMs to ensure their customers fully demonstrate the value of...