Full time
London Stock Exchange Group
HAL Old Airport Rd, DIVYASREE TECHNOPOLISH, Yamlur, villa, Karnataka 560037, India
Summary of the role: The ITSM Architecture & Governance team is responsible for the ITSM roadmap, strategy and operating model. We are a group of SMEs that provide expert guidance and design across a number of key projects, initiatives and run-the-business activities for ITSM processes, data and tooling. The role of ITSM Data Architect, reporting into the ITSM Architecture & Governance Sr. Manger, will be responsible for the foundational ITSM data model that ensures all processes can achieve their objectives. This individual will need to have a strong focus and experience with the ServiceNow’s Common Services Data Model (CSDM) as we look to continually improve our operations, meet our regulatory requirements, and drive the use of Service across the Technology organisation. Knowledge with SACM/CMDB capabilities is vital due to the strong connection between CSDM, Service Asset and Configuration Mgmt. (SACM) and Configuration Management Database (CMDB). Key...