487 incident manager jobs found

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a talented Incident Manager to join our TechOps team.   This is a pretty broad role that will involve investigating and resolving Major Incidents with the corresponding Tech and non-Tech teams to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.   It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.   This is a full-time position that can be remote, work in Asian timezone.   Responsibilities: Lead and drive major incidents towards mitigation and...

The primary purpose of the Incident Manager role is to ensure that major incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer service. They communicate incident information and impact to senior management and key stakeholders across the Technology and Business divisions. Upon resolution of the incident, they will ensure aggravating and contributory factors and observations are documented for further attention. The Incident Manager will: Ensure compliance with the Incident management processes; to ensure effective incident management and timely resolution Manage major incidents, ensuring the smooth transition from Incident to Problem Management • Ensure timely and accurate communications during an incident Participate and contribute to post-mortem calls within the Problem Mgt process, where required Escalate to Senior Management levels as needed to bring correct...

The primary purpose of the Incident Manager role is to ensure that major incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer service. They communicate incident information and impact to senior management and key stakeholders across the Technology and Business divisions. Upon resolution of the incident, they will ensure aggravating and contributory factors and observations are documented for further attention. The Incident Manager will: Ensure compliance with the Incident management processes; to ensure effective incident management and timely resolution Manage major incidents, ensuring the smooth transition from Incident to Problem Management • Ensure timely and accurate communications during an incident Participate and contribute to post-mortem calls within the Problem Mgt process, where required Escalate to Senior Management levels as needed to bring correct...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a talented Incident Manager to join our TechOps team.   This is a pretty broad role that will involve investigating and resolving Major Incidents with the corresponding Tech and non-Tech teams to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.   It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.   This is a full-time remote position opens in Singapore.   Responsibilities: Lead and drive major incidents towards mitigation and resolution with...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global  solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Operations specialist Adyen is dedicated in creating the best possible customer experience is something we strive for constantly and our Operations team stands at the center of it. We are currently looking for a hands-on Operations Specialist with a problem-solving mentality that wants to be part of the growth of our operations team in Amsterdam. As an Operations Specialist you will work closely with various parts of the organization to ensure that we reply timely and with...

Key accountabilities As an Senior application Support Engineer, you will: Be part of an internal Team associated to CA4U service (Corporate Actions Platform for Euronext CSDs); Contribute on the Production schedule for CA4U Application Support service ( 24/5 support -Business Hours onsite, outside Business Hours on call) Follow the best practices namely ITIL and ISO 20000; Triage of incident related to Corporate Action Platform (namely Megara Platform). Responsibilities are: to resolve complicated incident which have been raised from 1st Level and need extensive system and application knowledge. Maintain functionality of the software by evaluating current hardware and software components supporting Megara Platform Support the Incident Manager in coordinating the decision for eventual emergency fix once assessed that software fix is needed to resolve the incident Definition and setup of application alerts to be monitored by 1st level Technical...

Key accountabilities As an Senior application Support Engineer, you will: Be part of an internal Team associated to CA4U service (Corporate Actions Platform for Euronext CSDs); Contribute on the Production schedule for CA4U Application Support service ( 24/5 support -Business Hours onsite, outside Business Hours on call) Follow the best practices namely ITIL and ISO 20000; Triage of incident related to Corporate Action Platform (namely Megara Platform). Responsibilities are: to resolve complicated incident which have been raised from 1st Level and need extensive system and application knowledge. Maintain functionality of the software by evaluating current hardware and software components supporting Megara Platform Support the Incident Manager in coordinating the decision for eventual emergency fix once assessed that software fix is needed to resolve the incident Definition and setup of application alerts to be monitored by 1st level Technical...

Key accountabilities As a Junior application Support Engineer, you will: Be part of an internal Team associated to CA4U service (Corporate Actions Platform for Euronext CSDs); Contribute on the Production schedule for CA4U Application Support service ( 24/5 support -Business Hours onsite, outside Business Hours on call) Follow the best practices namely ITIL and ISO 20000; Triage of incident related to Corporate Action Platform (namely Megara Platform). Responsibilities are: to resolve complicated incident which have been raised from 1st Level and need extensive system and application knowledge. Maintain functionality of the software by evaluating current hardware and software components supporting Megara Platform Support the Incident Manager in coordinating the decision for eventual emergency fix once assessed that software fix is needed to resolve the incident Definition and setup of application alerts to be monitored by 1st level Technical...

Key accountabilites As an Application Support Team Leader, you will: Manage internal Team associated to CA4U service (Corporate Actions Platform for Euronext CSDs); Plan, review and determine a Production schedule for CA4U Application Support service ( 24/5 support -Business Hours onsite, outside Business Hours on call) Follow the best practices namely ITIL and ISO 20000; Triage of incident related to Corporate Action Platform (namely Megara Platform). Responsibilities are: to resolve complicated incident which have been raised from 1st Level and need extensive system and application knowledge. Maintain functionality of the software by evaluating current hardware and software components supporting Megara Platform Support the Incident Manager in coordinating the decision for eventual emergency fix once assessed that software fix is needed to resolve the incident Definition and setup of application alerts to be monitored by 1st level Technical...

Excited to grow your career? Our purpose is to 'empower people to save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. About the role As a Senior Service Desk Analyst, you will support internal colleagues by adhering to our high professional standards and acting with integrity. You will act as a first escalation point for all incidents and service requests, ensuring that all callers are kept informed throughout the lifecycle of the incident. You will identify repeat issues and work to implement better practices, continually improving our service. You will maintain accurate ticket records and build effective relationships with colleagues and stakeholders to deliver a high standard of service. As part of this commitment, you will have an in-depth knowledge of our services and systems, enabling you to better manage incidents. You will create and update Knowledge Items and...

Service Enablement Specialist Title: Service Enablement Specialist Grade Level: 9 (internal purposes only) Location: Centennial, CO Individual Contributor S&P Global is looking for a Service Enablement Specialist who can work within the incident and problem management practices to further enhance customer experience and or mitigate impact to the customer when issues present.   The right candidate is someone who is passionate about ensuring the best possible services are provided to the customer and that our team delivers customer value in every facet of what we do.  They possess strong people skills, team collaboration and the ability to analyze data and drive forward improvements where possible. They recognize repeating issues and work with teams to mitigate and resolve them with long term solutions.  Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is...

Wise is one the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got 15 million customers across the globe and we’re growing. Fast. Current banking systems don't let us send, spend or receive money across borders easily. Or quickly. Or cheaply.  So, we’re building a new one. To support the continued growth of our business Wise now is looking for a Reliability Operations manager to ensure our incident management framework is working effectively. Wise is a mission lead business and we think our mission is a pretty good one, it puts our customers at the heart of everything we do. A key aspect of this mission is convenience and an unreliable product is not convenient. Product reliability is fundamental for us to achieve our mission.  In support of this mission we have adopted an incident management approach that supports teams moving quickly with full accountability for fixing things...

OANDA is a global leader in online multi-asset trading services, currency data, corporate payments and FX services. Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player. Join us and:  Work on an award-winning platform that processes billions of dollars every day. Be on a team that’s responsible for company-wide top priority projects. Deliver reliable software on an agile team striving for continuous integration, automated testing, and code reviews. Contribute innovative ideas to improve the daily trading experience of thousands of customers. Improve yourself and your team through education and continuous learning. What You’ll Be Involved With As an Incident &...

Risk Manager The Team   The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and reporting, including monitoring of all aspect of market risk for ForexClear. The team is a hybrid of a traditional 1st line risk role as well as operations with a high level of involvement in client queries. The team is the first point of escalation for members, clients, trade sources and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external stakeholders. The team is responsible for monitoring the integrity o f the clearing platforms as well as the risk in the service. The team also oversees the BAU schedule and trade life-cycle events such as margin runs, portfolio compression, NDF fixings, trade settlement and portfolio transfers, covering the ForexClear service. The global team is the...

Role profile: The successful candidate will be based in Bangalore and will be responsible for supporting the COO of Capital Markets. This candidate will work with technology and business to support and deliver a range of Capital Markets, LSE plc and Refinitiv services. In this, it will be expected that this individual understands the nuances and complexities of the product as it relates to Capital Markets, LSE Plc and Refinitiv and understands the current issues with the product/s, work with operations and technology to fix issues and also work with business and technology on roadmap of the product with workflows, dependencies and with a special focus on resilience, stability and growth. There could be areas where some of the products will have to be decommissioned and functionality to be built into strategic preferred solutions. It is also expected that the person represents business from a change perspective as well. Responsibilities Support project initiatives...

LCH is a leading international clearing house, serving major exchanges and platforms as well as a range of OTC markets. It clears a broad range of asset classes, including securities, exchange-traded derivatives, foreign exchange derivatives, interest rate swaps, credit default swaps and sterling denominated bonds and repos. LCH works closely with regulators and clients to identify and develop innovative clearing solutions. Risk management at LCH LCH’s world-class risk management framework provides the markets with exceptional levels of protection. Both the soundness of its risk management approach and the resilience of its systems have been proven in recent times. As demand for robust clearing services continues to grow, LCH is committed to setting and maintaining the highest standards across all asset classes cleared. The goal of the Risk Management department is to manage the risk of the Company in a manner which: is prudent; is robust operationally; is aligned with the...

Job Summary As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities: Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centres, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update existing...

Job Title Client Support Professional Job Purpose What does a great Client Support Professional do? The Client Support Professional is an integral part of our client relationships with Fiserv. The overall client satisfaction of assigned clients leads to retention, future revenue and growth for our company. This role is the client’s voice within Fiserv. You will work with their manager to build and maintain programs and plans that support the strategic objectives of their clients and ensuring service excellence through the service team. We are supporting financial institutions - banks, credit unions and savings & loans; responding to client inquires and research of client issues relating to production, quality, delivery schedules, and production specifications. You will also be responsible for client billing and reporting! We search and provide information pertaining customer inquiries received via phone, email, or incident tickets and diagnosing, resolving, and...

LCH is a leading international clearing house, serving major exchanges and platforms as well as a range of OTC markets. It clears a broad range of asset classes, including securities, exchange-traded derivatives, foreign exchange derivatives, interest rate swaps, credit default swaps and sterling denominated bonds and repos. LCH works closely with regulators and clients to identify and develop innovative clearing solutions. Risk management at LCH LCH’s world-class risk management framework provides the markets with exceptional levels of protection. Both the soundness of its risk management approach and the resilience of its systems have been proven in recent times. As demand for robust clearing services continues to grow, LCH is committed to setting and maintaining the highest standards across all asset classes cleared. The goal of the Risk Management department is to manage the risk of the Company in a manner which: is prudent; is robust operationally; is aligned with the...

Job Summary As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities: Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centers, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update existing...

Job Title VisionPLUS Tech Advisor Job Purpose Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful VisionPLUS Tech Advisor do at Fiserv? Fiserv’s VisionPLUS processing center in LATAM provides merchant transaction processing services; credit, debit, private-label, gift, payroll and other prepaid card offerings. You'll provide thought leadership in incident resolution and application improvements to our VisionPLUS product, business, and technology teams for both internal...

Excited to grow your career? Our purpose is to 'empower people to save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. About the role The Senior Information Security Analyst is a specialist role with the primary focus being Information Security Governance, Risk & Compliance. They deputise for the Information Security Manager and are jointly responsible for ensuring HL's Information Security Management System remains effective in protecting HL critical information assets within risk appetite. This requires a mixture of technical, and non-technical information security risk experience. What you will be doing Deputise for the Information Security Management team in ensuring HL's ISMS remains effective in protecting HL critical information assets within risk appetite Deliver advisory services to the business on projects and BAU activities to ensure security is...

Job Summary                 As an Infrastructure Service Manager within Foundation Services, the candidate is required to have a sound understanding of the ITSM methodology. The candidate should understand the lifecycle of the entire ITSM process including Incident, Change, Problem, and Configuration. Well-developed Communication and interpersonal skills are critical to this role. There will be a reactive focus on Recovery Management during major issues and supporting the RCA process. The Service Manager champions a culture of continuous service improvement using the policies as a framework and reporting on our service performance to guide service and risk priorities and actions. Responsibilities Proactive Service Management of the technology services provided by the Foundation area of Infrastructure & Cloud including Data Centers, Platform (server), Storage, Private Cloud, Database, Big Data and Middleware. Bring in best ITSM practices to evaluate and update...

Leading a small but productive, positive and passionate team of in-Country EHS Managers, an LSEG Regional EHS Manager is responsible for supporting the development and implementation of the LSEG EHS Strategy. Working across all LSEG departments, the Regional EHS Manager will supervise and assess compliance with the LSEG EHS Policy, Framework and Global Minimum Standards and local legislative requirements. Reporting to the Director of EHS the Regional EHS Manager will have experience in property and facilities within a corporate environment as well as management of health and safety across a number of countries. Responsibilities include: Provide HSE technical advice to LSEG functions supporting delivery of LSEG business. Maintaining EHS Global Minimum Standards and procedures within the EHS system to support and drive compliance with Environment, Health and Safety legislation. Establish and manage relationships with Internal and external stakeholder to ensure suitable and...