229 incident management engineer jobs found

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it. Whatever...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it. Whatever...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it. Whatever...

End Date Thursday 12 October 2023 Salary Range £61,641 - £68,490 We support agile working – click here for more information on agile working options. Agile Working Options Flexible / Variable Hours, Hybrid Working, Other Agile Working Arrangements / Open to Discussion Job Description Summary . Job Description JOB TITLE: Splunk Service Engineer and Support SME SALARY: The salary banding for this role is £61,641 - £79,000 LOCATION: One of Banbury, Halifax or Manchester HOURS: 35 hours, full time, expectation to work outside core hours (additional payment for working outside core hours) WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Are you an experienced and dynamic Senior Splunk Engineer looking for a new technical and leadership role within financial services where you can help us deliver great...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Application Support Engineer Application Support Engineer What does a great an Application Support Engineer do at Fiserv? You will have an opportunity to work in a critical tier 2 support role in Fiserv payments organization, supporting multiple applications in Java and Microsoft technologies. You will be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using...

Job Description Building trusted markets —powered by our people. At Cboe Clear Europe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create...

Director, Site Reliability Engineering – Application Integration & Control (Shared Tech) Within the Technology function, Shared Technology manages the continuous availability and evolution of LSEG internal and customer facing applications and underlying infrastructure.   These services process billions of updates per day, millions of web requests from and to hundreds of thousands of financial terminals, tens of thousands feeds, etc… The Technology Operations guaranties the application service availability, their deployment and set-up for LSEG. It supports hundreds of services running from about large server estate, manages the underlying network and platform infrastructure as much as the applications and ensure that our vendors and third-party providers deliver in line with our business expectations. To support our business strategy in more agile and effective ways we are moving to a platform strategy supported by virtual technology. Our technical services need to...

Roles and responsibilities Incident Management Provide leadership during a major Incident that is related to end user computing issues . Ensure resources are mobilized. Drive incident mitigations and be accountable for decisions relating to service recovery . Provide clear and timely communication to senior leadership in the event of a major incident. Ensure incident reports are clear and concise.   Change and Release Management Authorize changes related to end user computing ensuring there is minimal disruption to services . Change risk review and acceptance . Knowledge of the forward schedule of change; understand the impact to service and work with teams to drive prioritization and planning. Advise on change best practices, such as risk mitigation, roll back and planning .   Problem Management Proactively assess trend and risks to identify problem areas. Work with virtual teams to drive problem remediation and preventative actions . Ensure root...

Position Summary As LSEG embark on a journey to transform Global Network Operations, we are looking for a highly skilled Network Reliability Engineer to join us. We are a global team across US, UK, Bucharest, India and Sri Lanka made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The team is responsible for building a suite of observability tools and developing our self-healing capabilities while working closely with other members of the Global Network Services team to ensure our many network services remain highly available, resilient, and secure. Responsibilities: Maintaining and develop network monitoring, orchestration and automation solutions including inventory reconciliation and remediate, workflow automation, network configuration validation, network health monitoring, alert handling and incident remediation, all with a focus on using automated tools. Design and implement Service Level Objectives...

End Date Monday 25 September 2023 Salary Range £66,861 - £74,290 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary An exciting opportunity to grow your career specialising in Physical Security IT Systems... Job Description JOB TITLE: IT Engineer (Physical Security IT Systems) SALARY:  £67,000.00 - £74,000.00 GBP LOCATION(S):  Edinburgh, Birmingham, Manchester, Halifax, Leeds, Bristol, Glasgow HOURS:  Full time WORKING PATTERN:  Hybrid, 40% (or two days) in an office site   About this opportunity We’re looking for a passionate IT professional to join our team and provide first class technical support for the off-the-shelf, third-party software applications used to provide physical security in our data centres.   You'll be our SME (Subject Matter Expert) on these software applications and will mentor and train other colleagues in the use of these...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr. Systems Reliability Engineer (Windows Server) What does a successful Sr. Systems Reliability Engineer (Windows Server) do at Fiserv? Fiserv is seeking a talented and experienced Sr. Systems Reliability Engineer with a broad understanding of IT infrastructure technologies and application operations support to collaborate with internal technical and business colleagues to design new IT infrastructure solutions and facilitation of the...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Digital Operations Engineer What does a successful Digital Operations Engineer do at Fiserv? The Financial Institutions Group (FIG) Team serves as the "Single Pane of Glass" across the firm, and particularly across the digital experience for expansion and support in order to facilitate faster, more thorough resolution to client impacting events. The engineer will work across the Product areas and shift focus to client centric outcomes and...

Job Description (Job advert content) To provide 2nd line Application Support for the market surveillance systems for the London Stock Exchange and Turquoise equities trading systems, and related quantitative analysis and data platforms. The existing team consists of engineers in Sri Lanka and London, supporting systems running in the AWS cloud platform, using the Control-M scheduling system, Jenkins build pipelines, Datadog and Elasticsearch monitoring and analytics services, and Moogsoft and ServiceNow for alerting and incident management. This role will be based in Bucharest, establishing a new site to this team. Role Responsibilities   Implement and support automated deployment pipelines for our application services, based on version-controlled configuration, orchestration tools and automated deployment and configuration management. Provide Level 2 technical advice and risk assessment based on knowledge of applications, databases and system software Ensure that all...

Manager, CTO Risk & Controls LSEG and Microsoft have entered an exciting strategic partnership for the development of next-generation data, analytics and cloud infrastructure solutions. Our customers’ needs are evolving and so are financial markets. This partnership will transform the way customers discover, analyse and trade securities around the world. It will also advance our cloud strategy and build the improved resilience, efficiency and agility that our customers need. All of Microsoft’s customers will also have access to our data and analytics capabilities through a single flexible infrastructure that is intuitive and responsive. If you are interested in being a part of this dynamic strategic partnership, we look forward to considering your skills and experience. ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in...

Role Purpose The Senior Service Performance/Automation Analyst will provide senior reporting capabilities across technology to support the broader business offering.  We are looking for someone who is passionate about two things, automation, and data. The role requires skills in data interrogation and visualisation to demonstrate service performance and support service improvement.  Our ideal candidate will have background or experience in coding/development, automation, operations, enterprise tooling or be a data enthusiast with a keen interest to learn the tools.  Using data to identify and implement opportunities for automation is a key focus of this role.   Key Responsibilities Manage and liaise closely with stakeholders to deliver reporting requirements Collaborate across the organisation to serve multiple functions Applying data science to discover insights from large volumes of structured and unstructured data to shape or meet specific business...

We are seeking a privacy professional to join the London Stock Exchange Group’s Global Privacy Office, whose responsibility will be to assist in providing privacy advice, identifying and assisting with implementing country-specific privacy developments and supporting the Privacy Office on various global and regional projects related to the implementation and governance of the global privacy program that supports our businesses across the Americas region. Our team is focused on addressing the evolving privacy and data protection landscape to support its businesses which operate across over 70 countries. In this role, you’ll be assisting a global business on a wide range of complex privacy and data protection issues, helping to champion a strong compliance program, and advancing our business as we drive progress for the entire financial community. Role Responsibilities: Be part of the Global Privacy Office Develop, implement, support, and advise on our global Privacy Programme,...

Position Summary As LSEG embark on a journey to transform Global Network Operations, we are looking for a highly skilled Network Reliability Engineer to join us. We are a global team across US, UK, Bucharest, India and Sri Lanka made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The team is responsible for building a suite of observability tools and developing our self-healing capabilities while working closely with other members of the Global Network Services team to ensure our many network services remain highly available, resilient, and secure. Responsibilities: Maintaining and develop network monitoring, orchestration and automation solutions including inventory reconciliation and remediate, workflow automation, network configuration validation, network health monitoring, alert handling and incident remediation, all with a focus on using automated tools. Design and implement Service Level Objectives...

Position Summary As LSEG embark on a journey to transform Global Network Operations, we are looking for a highly skilled Network Reliability Engineer to join us. We are a global team across US, UK, Bucharest, India and Sri Lanka made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The team is responsible for building a suite of observability tools and developing our self-healing capabilities while working closely with other members of the Global Network Services team to ensure our many network services remain highly available, resilient, and secure. Responsibilities: Maintaining and develop network monitoring, orchestration and automation solutions including inventory reconciliation and remediate, workflow automation, network configuration validation, network health monitoring, alert handling and incident remediation, all with a focus on using automated tools. Design and implement Service Level Objectives...

The RTMDS Qualification and Integration Architect are technical experts working in an agile framework with responsibility for requirement identification, designing and implementing automated RTMDS systems to meet the overall requirements of functionality, performance, resilience, and availability.   Job Description RTMDS Qualification and Integration Architect   Location Hybrid Virtual Office Environment Introduction Refinitiv LSEG is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk markets, powered by the world's most trusted news organization. Real Time Managed Distribution Service...

Role Purpose The Senior Service Performance/Automation Analyst will provide senior reporting capabilities across technology to support the broader business offering.  We are looking for someone who is passionate about two things, automation, and data. The role requires skills in data interrogation and visualisation to demonstrate service performance and support service improvement.  Our ideal candidate will have background or experience in coding/development, automation, operations, enterprise tooling or be a data enthusiast with a keen interest to learn the tools.  Using data to identify and implement opportunities for automation is a key focus of this role.   Key Responsibilities Manage and liaise closely with stakeholders to deliver reporting requirements Collaborate across the organisation to serve multiple functions Applying data science to discover insights from large volumes of structured and unstructured data to shape or meet specific business...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Professional, Application Support What Does a great Sr. Application Operations Engineer do at Fiserv? Fiserv is looking for a talented Sr App Ops Engineer to provide Tier-2 technical product support. You will be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level...

Manager, CTO Risk & Controls LSEG and Microsoft have entered an exciting strategic partnership for the development of next-generation data, analytics and cloud infrastructure solutions. Our customers’ needs are evolving and so are financial markets. This partnership will transform the way customers discover, analyse and trade securities around the world. It will also advance our cloud strategy and build the improved resilience, efficiency and agility that our customers need. All of Microsoft’s customers will also have access to our data and analytics capabilities through a single flexible infrastructure that is intuitive and responsive. If you are interested in being a part of this dynamic strategic partnership, we look forward to considering your skills and experience. ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Support Engineer What does a Technical Support Engineer do at Fiserv? You will solve complex mobile and web application issues using your deep knowledge and understanding of debit and credit card transactions processing, iPhones and Android applications, and integrated on premise data centers and cloud (AWS) infrastructure.  You will help both our processor and financial institution clients to trouble shoot their application issues...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Application Support Engineer Application Support Engineer We’re better together! This role is fully on-site for the first 90 days and on-site Monday through Thursday after that. What does a great an Application Support Engineer do at Fiserv? You will have an opportunity to work in a critical tier 2 support role in Fiserv payments organization, supporting multiple applications in Java and Microsoft technologies. You will be diagnosing...