131 head of maintenance support department jobs found

manage and direct a team of 100 engineers, lead the development of the team's vision and strategy continuously make improvements in terms of process execute tactical plans and initiatives to meet and exceed customer’s expectations incorporate best practices to meet the company's needs develop and achieve Technical Support objectives and goals to support the organizational vision regularly report to the CTO on all problems and operational cases Qualifications Requirements:  Bachelor's or Master's degree preferably in Computer Science, Engineering or Management, or equivalent work experience 3+ years of relevant experience managing the support department (50+ employees) experience communicating with customers (preferably on the support side) ITIL or another regulatory framework knowledge strong interpersonal skills, ability to work successfully with teams and individuals across the organization and in different locations fluent English, both written and spoken, as...

As a part of our team, you will: manage and direct a team of 100 engineers, lead the development of the team's vision and strategy continuously make improvements in terms of process execute tactical plans and initiatives to meet and exceed customer’s expectations incorporate best practices to meet the company's needs develop and achieve Technical Support objectives and goals to support the organizational vision regularly report to the CTO on all problems and operational cases Qualifications What we expect from you: Bachelor's or Master's degree preferably in Computer Science, Engineering or Management, or equivalent work experience 3+ years of relevant experience managing the support department (50+ employees) experience communicating with customers (preferably on the support side) ITIL or another regulatory framework knowledge strong interpersonal skills, and ability to work successfully with teams and individuals across the organization and in different...

As a part of our team, you will: manage and direct a team of 100 engineers, lead the development of the team's vision and strategy continuously make improvements in terms of process execute tactical plans and initiatives to meet and exceed customer’s expectations incorporate best practices to meet the company's needs develop and achieve Technical Support objectives and goals to support the organizational vision regularly report to the CTO on all problems and operational cases Qualifications What we expect from you: Bachelor's or Master's degree preferably in Computer Science, Engineering or Management, or equivalent work experience 3+ years of relevant experience managing the support department (50+ employees) experience communicating with customers (preferably on the support side) ITIL or another regulatory framework knowledge strong interpersonal skills, and ability to work successfully with teams and individuals across the organization and in different...

manage and direct a team of 100 engineers, lead the development of the team's vision and strategy continuously make improvements in terms of process execute tactical plans and initiatives to meet and exceed customer’s expectations incorporate best practices to meet the company's needs develop and achieve Technical Support objectives and goals to support the organizational vision regularly report to the CTO on all problems and operational cases Qualifications Bachelor's or Master's degree preferably in Computer Science, Engineering or Management, or equivalent work experience 3+ years of relevant experience managing the support department (50+ employees) experience communicating with customers (preferably on the support side) ITIL or another regulatory framework knowledge strong interpersonal skills, ability to work successfully with teams and individuals across the organization and in different locations fluent English, both written and spoken, as a must strong...

Role profile: Department Description LCH Ltd (LCH) is a leading multi-asset clearing house, serving major international exchanges and platforms, as well as a range of OTC markets. It clears a broad range of asset classes including equities, exchange-traded derivatives, foreign exchange derivatives, interest rate swaps, and Euro and Sterling bond and repo markets. The firm’s employees serve members and clients worldwide including many of the major financial groups consisting of almost all the major investment banks and broker dealers. Within the wider LCH Operations function, Collateral Operations provides collateral and investment services to internal and external customers and stakeholders across a range of asset classes.  The team is responsible for collecting margins and managing member collateral across all clearing services the firm operates (EquityClear, RepoClear, SwapClear and ForexClear).  The department spans three time zones with teams in Sydney, London, and New...

The Role: Sr Procurement Operations Lead (Ariba Expert) EMEA Location: Silver City Building 2, Pasig City Grade Level: 10 ThImpact:  The Senior Procurement Operations Lead will be a key contributor supporting all strategic initiatives for P2P and contract workspaces including multiple complex, cross-functional projects and ensure that the best practices are implemented per organization’s policies and compliance standards.   The Senior Procurement Operations Lead will function as a change agent in order to operationalize business requirements thru the design and configuration of the P2P tool and processes.  This role supports global procurement operations thru various procurement cycles working closely with business and procurement team to ensure processes are carried out consistently.  The Team: The Senior Procurement Operations Lead is a critical resource working closely with Accounts Payable, IT Technology team, diverse suppliers and business stakeholders to...

Role profile: Department Description LCH Ltd (LCH) is a leading multi-asset clearing house, serving major international exchanges and platforms, as well as a range of OTC markets. It clears a broad range of asset classes including equities, exchange-traded derivatives, foreign exchange derivatives, interest rate swaps, and Euro and Sterling bond and repo markets. The firm’s employees serve members and clients worldwide including many of the major financial groups consisting of almost all the major investment banks and broker dealers. Within the wider LCH Operations function, Collateral Operations provides collateral and investment services to internal and external customers and stakeholders across a range of asset classes.  The team is responsible for collecting margins and managing member collateral across all clearing services the firm operates (EquityClear, RepoClear, SwapClear and ForexClear).  The department spans three time zones with teams in Sydney, London, and New...

LCH is a leading international clearing house, serving major exchanges and platforms as well as a range of OTC markets. It clears a broad range of asset classes, including securities, exchange-traded derivatives, foreign exchange derivatives, interest rate swaps, credit default swaps and sterling denominated bonds and repos. LCH works closely with regulators and clients to identify and develop innovative clearing solutions. Risk management at LCH LCH’s world-class risk management framework provides the markets with exceptional levels of protection. Both the soundness of its risk management approach and the resilience of its systems have been proven in recent times. As demand for robust clearing services continues to grow, LCH is committed to setting and maintaining the highest standards across all asset classes cleared. The goal of the Risk Management department is to manage the risk of the Company in a manner which: is prudent; is robust operationally; is aligned with the...

About Hex Trust Hex Trust is the leading digital asset custodian for the banking sector. Headquartered in Asia, the platform — Hex Safe - provides a compliance-focused custody infrastructure, deployment flexibility, and seamless integration with third-party service providers in the ecosystem. HT Markets is part of the same group and is building financing & market services to support client access to the DeFi & Digital Asset ecosystem. About the Role The Compliance Officer will be the person responsible in the management of the daily activities of the Compliance department and maintenance of the company’s compliance and AML program in Dubai, with direct reporting to the Head of Legal and Compliance. Responsibilities: Conduct AML/CFT review, analysis and risk monitoring on accounts and transaction flows Advise the business stakeholders on the existing and ongoing compliance obligations with respect to regulatory standards and expectations Work closely...

EMS Euronext Market Services (EMS) is the front line for Euronext Cash, Derivatives and Commodities business with five main operational centres in Amsterdam, Dublin, Oslo, Milan and Paris to ensure fair and orderly markets for all Cash, Derivatives and Commodities products, including Listing Operations, Corporate Actions, Numbering, Euronext Indices, Euronext Market Data, Member on boarding and Hosted Commercial Markets. The teams operate all Euronext cash and derivatives markets and own the service delivery to clients.  This department is organized around 4 main functional departments (Member Access & Clients Services, Markets Operations and surveillance, Issuers Services Operations and Regulatory Reporting) and two transversal teams (Quality & Performance Management and Transformation & Projects).  Issuers Services Operations Within EMS, the Issuers Services Operations teams are the operational contacts Euronext issuers and their representatives. It is...

We are searching for UAT Test Manager at LSEG, Market Operations Strong Test Manager is required to support User Acceptance Testing for a project within LSEG, Market Operations Role summary The UAT Test Manager is responsible for performing full range of activities required for User Acceptance Testing for Market Operations. The role encompasses full responsibility for creating and leading the team to achieve the UAT test phase. The role involves being responsible for defining and following quality gates, resource planning and management, assisting and facilitating issues resolution, ensuring mitigation actions are in place, when required. The role also includes the support of automation framework development, improvement of UAT processes and coordination and control over the teams’ deliverables. The role requires strong financial industry background. Department Description Market Operations have a range of responsibilities across LSE, Turquoise and FX, including...

Market and Clearing Operations support the running of core business processes on a day-to-day basis through analysis, monitoring and escalation.  Responsible for ensuring that key business processes run effectively, managing data and ensuring compliance to processes. Managing issues that arise, ensuring that they are resolved or escalated, carefully managing operational risk and client needs The Central Onboarding Operations team is a centralised resource supporting LCH Ltd for the initial onboarding process and ongoing maintenance of members, clients and investment counterparties.  The team sits within Core Operations and is based in London.  Central Onboarding Operations is organised across three functions, Central Onboarding, Static Data and Network Management. The role holder will support the Central Onboarding function. The area is responsible for onboarding of members, clients and Counterparties.  The main stakeholders are RepoClear, EquityClear, SwapClear, ForexClear and...

Job Profile Summary: Provides leadership and technical guidance in the areas of compliance, control, policy and process adherence, including identification and documentation of required actions/policies, conformance tests and ongoing monitoring issues to various departments. Role Responsibilities and Key Accountabilities: - Manages a team of Compliance Specialists, defining team operating standards and ensuring essential procedures are followed - Works with colleagues to develop and implement processes and procedures to assure compliance, improve efficiency and ensure risk is managed appropriately - Ensures adherence to reporting and regulatory requirements - Ensures processes are followed in a timely manner and in line with agreed terms - Works with various stakeholders to ensure compliance goals, KPIs and SLAs are met - Suggests and implements improvements to current practice - Drives motivation activities and development of the team - Responsible for team performance reviews,...

WE ARE LOOKING FOR A NEW COLLEAGUE: We are thrilled to announce that we are sourcing for a person who will join us as Customer Support Executive, Datascope Customer Support ! YOU AND YOUR TEAM Client Support Analysts are a key and valuable link between our product & services offerings and our customers- combining a good knowledge of capital markets and Content, with understanding of our products. Client Support Analyst will respond to incoming Client questions regarding Refinitiv products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails. Client Support Analysts will be managing all post-Sales queries received from our existing customers. Customer Support Analyst will be responsible for providing Market Data support for Refinitiv Sales, Buy side trading, brokerage & exchange clients on multiple global and domestic workstations and various...

LSEG is hiring Order Management Specialist to handle the quotes to cash process in the China market. This is a position that involves significant contact with internal customers, requires collaboration with other teams, and, at times, even interact directly with the client. The individual will need to meet defined key performance targets while adhering to departmental and compliance policies and processes. Responsibilities Manage the order process which includes entering orders into specialist systems. Work with internal and external customers to ensure the order is fulfilled according to agreed turnaround times and with vital accuracy. Handle the resolution of customer queries and issues through investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action. Raise any delays to internal groups including the senior members of the organization as appropriate. Collaborate with other team members to ensure all customer...

Outsourcing Delivery Analyst  Job Description Summary S&P Global has an opening for an analytical and detail-oriented individual to handle data maintenance, support, training, reporting, and business analysis activities for clients’ Structured Finance Obligations, including CLOs, CBOs, and Swaps. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Candidate should display strong financial adaptability, PC skills, and expect full accountability for all assigned projects. Responsibilities Process trade settlement in WSO Admin based on the information provided by client. Insure timely and efficient processing of all new borrowings, increases, rollovers, pay downs, commitment reductions, etc. Responsible for accurately processing daily activity, new deal closings, restructures and amendments for all asset types (Loans, Bonds, ABS, Equities, CDS) by reviewing source documentation and faxes from agent banks...

 S&P Global Market Intelligence The Role: Product Analyst (Derivatives Valuation and Risks) Intern The Team: The role is within the Product Development team in the Portfolio Valuations department of S&P MI. Portfolio Valuations provides a fully outsourced service to participants in the financial markets that require independent asset valuations. The service is designed for asset managers, fund administrators, hedge funds, mutual funds and auditors and uses a highly automated and secure end-to-end process to produce valuations for clients. It is distinguished by the class-leading accuracy and coverage of our underlying market data and an efficient operational framework that includes a full audit trail and quality control performed by a global team of analysts. The Impact: Portfolio Valuations employs established methodologies and quantitative techniques with industry standard models to provide valuations for a wide range of vanilla and exotic OTC...

Market and Clearing Operations support the running of core business processes on a day-to-day basis through analysis, monitoring and escalation.  Responsible for ensuring that key business processes run effectively, managing data and ensuring compliance to processes. Managing issues that arise, ensuring that they are resolved or escalated, carefully managing operational risk and client needs The Central Onboarding Operations team is a centralised resource supporting LCH Ltd for the initial onboarding process and ongoing maintenance of members, clients and investment counterparties.  The team sits within Core Operations and is based in London.  Central Onboarding Operations is organised across three functions, Central Onboarding, Static Data and Network Management. The role holder will support the Central Onboarding function. The area is responsible for onboarding of members, clients and Counterparties.  The main stakeholders are RepoClear, EquityClear, SwapClear, ForexClear and...

OBJECTIVES To be responsible for database administration and sourcing of exchange and contributed data. To ensure that relevant information is maintained and delivered in an accurate and timely manner. To continue to provide expert data maintenance where required To assist in projects with emphasis on data content To provide high-level, timely query support (internal and external) To liaise directly with other teams on regular basis to ensure constant development and information flow in the team PRE-REQUISITES Fluent / advanced in English Advanced in Vietnamese Additional languages a strong plus Knowledge of financial markets would be a strong asset Good organizational skills RESPONSIBILITIES Collect and maintain relevant information about companies in a timely and efficient manner Contact companies and/or other sources to assure the reliability of information Act as a secondary source of knowledge on own data, communicating...

Role Profile Data Analytics is part of the Index Data Management group of Benchmark & Indices Operations. The Data Analytics team is a client focused, technology enabled team, producing high value & unique analytics & data derivations to drive insight and value to our internal and external stakeholders. Data Analytics is responsible for creating LSEG Intellectual Property by generating derived fundamental data content (e.g. Price to Earnings Ratio) and similar content based on data standardization from raw data. We are currently recruiting a Factor Analyst in our Data Analytics - Equities team. Reporting to a Manger within the Data Analytics division, the Analyst will quickly develop the skills to work with key stakeholders to develop, maintain and monitor derived fundamental data content (e.g. Price earnings ratio). The right candidate will be responsible for the timely, efficient, and accurate review of derived data content at all index review periods and will...

Company Context Here at the  The Financial Times , gold-standard journalism is just the beginning. 500-people strong, our Product and Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone’s welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there’s no limits to where your  FT  career will take you. As a Salesforce Engineer in our Internal Products Group, you will play a key role in the delivery of the strategic initiatives assigned to our CRM team, with the goal of enabling our colleagues in Sales, Service & Marketing to do their best work. About the CRM team The CRM team are responsible for the development and maintenance of our Salesforce Platform, its...

Company & Department Context Here at the  The Financial Times , gold-standard journalism is just the beginning. 500-people strong, our Product and Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone’s welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there’s no limits to where your  FT  career will take you. Learn more about the FT, including announcements and career opportunities, at aboutus.ft.com .   Position Summary  This is an exciting opportunity for a Senior Engineer to join the FT Core group as part of the Product & Technology organisation within FT. FT Core brings together key digital assets like: Content and Metadata - enabling...

Company Context Here at the  The Financial Times , gold-standard journalism is just the beginning. 500-people strong, our Product and Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone’s welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there’s no limits to where your  FT  career will take you. As a Senior Salesforce Engineer in our Internal Products Group, you will play a leading role in the delivery of initiatives and shaping of activities in our CRM team. About the CRM team The CRM team are responsible for the development and maintenance of our Salesforce Platform, its integrations and various other applications used by our Sales, Service &...

Company & Department Context Here at the  The Financial Times , gold-standard journalism is just the beginning. 500-people strong, our Product and Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone’s welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there’s no limits to where your  FT  career will take you. Learn more about the FT, including announcements and career opportunities, at aboutus.ft.com .   Position Summary  This is an exciting opportunity for a Senior Engineer to join the FT Core group as part of the Product & Technology organisation within FT. FT Core brings together key digital assets like: Content and Metadata - enabling...