Full time
London Stock Exchange Group
Taipei City, Taiwan
The Customer Success Manager for Global Distribution is a critical role within the FTSE Russell division of the London Stock Exchange Group. The Global Distribution team is responsible for engagement with the largest and most strategically important distribution platforms, through which FTSE Russell data in consumed by our clients. The Customer Success Manager will closely work with our Strategic Financial Data Vendors daily. The overall objective is to proactively engage with these accounts on all major product changes, complex issues, enhancements, decommissions and rebranding while continuously exploring ways to broaden these relationships. Customer Success team is measured on Revenue retention and growth, adoption and usage of FTSE Russell data by clients, and customer satisfaction. Key Responsibilities Relationship Management Proactively engage with all Strategic Financial Data Vendors to develop their understanding and usage of the FTSE Russell products...