952 customer support specialist jobs found

The Role: Global Client Service Associate (US Shift) The Team: The Asia Pacific Client Service Team is a highly motivated and cohesive team that is forward-looking and collaborative in serving clients. Colleagues, Prospects and Clients appreciate the efforts of the team in being able to demonstrate values using Commodity Insights services and this forms a positive reinforcement of the contributions that each individual delivers. The Impact: The Client Service Associate provides the best possible frontline service experience in support of customers and prospects; working in a high performance client services department, the CSA offers a professional approach in answering calls and provide information about Commodity Insights products and services, taking input of issues and their resolution thereof by maintaining records of transactions and interactions. Provides appropriate and timely follow-ups wherever required and escalate unresolved queries to other Resolver Groups....

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America. As the Customer Support Specialist (Helpdesk level 2) you'll take inbound service requests by phone calls and email escalations from our L1 support team.  Use your technical expertise and passion for outstanding customer service to answer questions and or troubleshoot issues to find solutions.     Responsibilities: Respond to inbound payment queries, resolving account issues and educating...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are currently looking for a Customer Support Specialist to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region You will: Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; Escalate the issue to the appropriate specialist when needed via SalesForce or Jira; Update clients on their request status...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: You will provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the dedicated region.  You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted...

Paysend is a UK-based FinTech company that has over 5 million customers and is on a mission to change the way that people and businesses globally manage their money. Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world’s top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020. In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we’ve expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade,...

Paysend is a UK-based FinTech company that has over 5 million customers and is on a mission to change the way that people and businesses globally manage their money. Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world’s top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020. In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we’ve expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade,...

Market Operations Customer Support is part of the LSEG Operations function which support all operation activities within the Capital Markets Division and D&A Trading. Our vision is to be an effective and efficient growth enabler for business services and products, that help generate confidence in our Markets while consciously and positively influencing valuation for the Group. The Senior Technical Writer will create and enhance the process by publishing the process of the Market Operation teams. This will increase the operational efficiency of the publication cycle. The role requires improving the integration process of the data and publishing infrastructure. The Technical Writer will be critically involved in evolving the current publishing process to the next generation. We seek a candidate with demonstrable, proven expertise in technical writing. The candidate must have experience working with multiple deadlines, products, and teams. The ability to manage...

Market Operations Customer Support is part of the LSEG Operations function which support all operation activities within the Capital Markets Division and D&A Trading. Our vision is to be an effective and efficient growth enabler for business services and products, that help generate confidence in our Markets while consciously and positively influencing valuation for the Group. The Senior Technical Writer will create and enhance the process by publishing the process of the Market Operation teams. This will increase the operational efficiency of the publication cycle. The role requires improving the integration process of the data and publishing infrastructure. The Technical Writer will be critically involved in evolving the current publishing process to the next generation. We seek a candidate with demonstrable, proven expertise in technical writing. The candidate must have experience working with multiple deadlines, products, and teams. The ability to manage...

To lead, own and manage the suite of activities that ensure the successful management and oversight of the strategic and operational risks and controls of the Data & Analytics Customer Support function. The key responsibilities of the role include: Risk and Controls Framework compliance - ensuring consistent and effective implementation and performance of the Risk related policies and frameworks within D&A Customer Support Risk and Controls culture – embedding a culture of risk and controls best practice within D&A Customer Support Operational Risk Management - maintain risk registers that accurately capture risks whether self-Identified, from second line (Risk or Compliance), third line (internal audit) or external (auditors or regulators). Controls Tracking & Improvement - assess effectiveness of associated controls to determine residual risk levels and drive continuous improvements to controls.  Work with all control owners within the function to...

 S&P Global Market Intelligence The Role: Client Support Specialist The Team: The KY3P Client Support team is seeking a high energy, detail driven and personable Client Service Specialist to lead our clients to the finish line. The KY3P Client Services team supports ongoing client support, Outreach & Data Management. The Impact: The role of Client Services/Customer Care Support Specialist is to primarily act as a subject matter expert for the Client Services, business functions and development teams, specifically as it relates to the Regulatory and Compliance product: Know Your 3rd Party (KY3P). What’s in it for you: This role offers growth opportunities. Our team will provide financial services training as well as training specific to our suite of products. We will train you on best practices for successful client management as well. Our team takes career development seriously and will look to support you as you grow within our team   The...

The Role: Customer Care Support Specialist The Team: You will be part of S&P Global Customer Care Team, which supports clients of Global Intelligence & Analytics (GIA) online solutions. We are a global team, responsible for ensuring successful renewal rates for GIA clients. With our expertise and proactive approach, we drive greater business value for our client base.   The Impact: The role involves delivering excellent support to clients to ensure customer satisfaction and high client retention rates. Our clients come to us for best in class analysis of economic conditions, an understanding of risks to business success in the regions where they operate and supply chain insights. By making sure we deliver outstanding customized support, they will be best positioned for making informed decisions and achieving excellent results. What’s in it for you: Opportunity to work with world experts in the field Robust client base and broad product line...

Job Title Advisor, Application Specialist Job Purpose What does a successful Falcon Advisor II do at Fiserv? Implement and maintain the complete FICO - Falcon Fraud manager suit either in Mainframe platform or Unix/AIX/RHEL platforms. As a successful Falcon Advisor, You will need to deploy and maintain FICO-Falcon Fraud manager solutions in Cloud or On-Prem environments and to be able to prepare physical topology model/architecture document for Falcon installations. What you will do: Installing and configuring Falcon application like Scoring, MUX and other falcon applications in Mainframe and Unix/AIX/RHEL platforms. Researching, diagnosing, troubleshooting and identifying solutions to resolve all the falcon issues reported by internal and external stakeholders. Responsible to provide BAU support for all the falcon related applications implemented (UAT and PROD). Taking ownership of issues reported by customer and seeing problems through to resolution....

In this role, you will hunt for new prospects and opportunities with new and existing customers. Highly driven, you meet and exceed targets by leading with customer value, winning trust with your natural people skills and have an in-depth proposition knowledge. You know how to structure deals and how to leverage market and business acumen to outsell the competition. With a close eye on the sales pipeline, you will identify more opportunities daily, and you will inspire customers to renew their contracts with us. The role of the Real Time Services Proposition Sales Specialist, within the high performing Enterprise Data team, will focus on commercializing the next generation of software and data solutions primarily into Tier 1 banks, hedge funds, asset managers and proprietary trading firms. You will be tasked with executing our strategy for long term sustainable growth of Refinitiv’s footprint in this area through an understanding of market and competitive dynamics and will detail...

Role Profile Department Description Capital Markets Technology– LSE Plc – is the heart of the stock exchange. It provides core application development, engineering, service management and operations of all Equity technology platforms that underpin the London Stock Exchange and the services that it provides to its customers. We require an experienced solution architect to join the LSE Plc Architecture team to assist in the Architecture, design and governance of these applications. Team Description Responsible for engaging with, Department “Champions”, End Users, Delivery Partners & stakeholders in the delivery of complex Application solution architecture across the group. Skills will be based around application design standards cutting across both on-prem and cloud based development. Working directly with our Business Services to understand requirements and translate them into fit for purpose designs, both extending existing systems and assisting in the...

As part of the Sales Team, you will hunt for new prospects and opportunities with new and existing customers. Highly driven, you meet and exceed targets, winning trust with your natural people skills and have an in-depth proposition knowledge. You know how to structure deals and how to leverage market and business acumen to outsell the competition. With a close eye on the sales pipeline, you will identify more opportunities on a daily basis and you will inspire customers to renew their contracts with us automatically. Data and Analytics Division We are a global leader in data and analytics, providing a broad range of investment solutions and indices, trading workflow, capital market and wealth advisory, and risk intelligence. We work as a partner to our customers in every major global market. The quality and integrity of our data helps to give our customers the confidence to make critical decisions, create leading investment and trading products, and drive automation and...

Role Summary   The Sales Specialist Trading Solutions (Equities) is responsible for growing the Refinitiv Order and Execution Management Solutions (Equities) business in a defined territory through prospecting for new clients and developing new business opportunities within existing customer accounts. The Sales Specialist must have domain knowledge of both buyside and sellside order management and execution workflows and trade lifecycle. For the Buyside this includes: Fund Management, Position Keeping, Compliance, Order and Execution Management, FIX Protocol/Networks, Exchange Traded and OTC Securities, Market Data (Realtime and Reference), and Fund Accounting.  For Sellside this includes: Equities markets Order Workflow Automation, Algorithmic Trading, Multi-Asset Order Management, FIX Protocol/Networks, Exchange Gateways, and Market Data (Realtime and Reference). The successful candidate must be able to effectively position and demonstrate the Refinitiv solutions in this...

Role Responsibilities Structure, negotiate and close deals Proactively identify pipeline opportunities, governed by the Sales Strategy and Execution Team and with the support of the Account Managers Develop the sales strategy for the FX Solutions proposition within the ASEAN market Provide insights and share Refinitiv thought leadership on the FX Solutions proposition with customers Deliver customer demonstrations on the FX Solutions proposition Qualifications and Experience Required Deep market understanding of the Financial market data and solutions market including a) expert understanding of financial markets b) knowledge of the financial desktop and solutions markets, and c) a strong understanding of customers' business model workflow across front, mid and back office World class selling skills (identify, develop, & articulate proposition / consultative selling) as a “hunter” Strong sales “closer” Be a Product and Workflow Expert in FX...

We are looking for a driven individual with experience in Sales, Customer Success, Account Management, or any front-line position with a passion to move into a sales role. The Sales Specialist is responsible for driving new sales revenue across Pacific by selling our Research and Portfolio Management (buyside) solutions to both existing and new clients. Your main accountabilities will be pro-actively prospecting, qualifying and closing new sales opportunities. You will lead on deals and be seen by customers and colleagues as a subject matter expert in the buy-side workflow, specifically in Research and Portfolio Management. The role works in close partnership with internal and external partners to proactively drive growth. Responsibilities Proactively drive pipeline creation and gross sales Hunter mentality – ability to source leads and contacts for the respective client segment Structure, negotiate and close deals, working closely with pre-sales and account teams....

Position Summary The Business Development Representative (BDR) is vital to the Sales & Marketing process and is tasked with identifying and generating sales opportunities within a set of defined target accounts that fit LSEG's Ideal Customer Profile. The role will be primarily focused around researching the Target Accounts and performing outreach through emails, calls, and social media whilst adhering to best practice contact cadence motions delivered within agreed SLA’s. These motions will be supported by CRM and Sales Engagement tools. Supporting this role, new prospects will be identified by customer analytics, predictive marketing models and proactive client engagement activities across specified types of financial institutions and corporate entities, within a geographic region or product segment. The role will ultimately use next generation technology and prioritized prospect lists, specialized by client type and the expertise of channel marketing...

Role Purpose Retain market share by enabling end users to maximise the value of the desktop, identify and focus on the “at risk” customers. Use their knowledge to demonstrate, and train on, relevant functionality and content to specific end user workflows, increasing usage and product stickiness. Responsibilities Provide high level specialised training on product and functionality. Increase product stickiness by demonstrating relevant new content and functionality that enable end users to be successful. Identify “at risk” customers/end users and tactically focus on retaining them. Timely capture of end user intelligence in appropriate Customer Relationship Management (TRUST) system. Provide customer feedback to product development/SBU and represent the “voice of the customer”. Participate in strategic migration activities as required. Regular value-add meetings with key users. Increase customer satisfaction by providing high quality service and support....

JOB DESCRIPTION: The objective of the Global Business Consulting Group (“GBC”) Operations is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Market & Advisory clients. Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customizing Eikon / Workspace desktop views and building and modifying financial models in Excel using databases. Globally, GBC Ops provides 24/5 premium-level consultative support to clients across several Excel Add-in products and Desktop Product.   Responsibilities: Provide a high quality, consistent, end-to-end customer experience in the use and interpretation of our products and data; this includes product...

JOB DESCRIPTION: The objective of the Global Business Consulting Group (“GBC”) Operations is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Market & Advisory clients. Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customizing Eikon / Workspace desktop views and building and modifying financial models in Excel using databases. Globally, GBC Ops provides 24/5 premium-level consultative support to clients across several Excel Add-in products and Desktop Product.   Responsibilities: Provide a high quality, consistent, end-to-end customer experience in the use and interpretation of our products and data; this includes product...

The Senior Sales Specialist is accountable for executing Refinitiv`s strategy for growth and market differentiation. This role sits within the Enterprise Platform Proposition Sales Specialist Team will focus on Real-Time Data Feed s and Historical Data solutions primarily into Broker Dealers, Investment Banks, Hedge funds, and other Financial Institutions for Front, Middle and Back Office operations.  They work with and provide market insight to our Product Management, Sales Readiness and Account Management teams to support execution of this strategy. You will lead on deals aligned to this proposition and serve accounts within a defined territory. The role works closely with internal partners to proactively drive gross sales and revenue. Role Responsibilities   Structure, negotiate and close deals  Proactively identify pipeline opportunities, in coordination with Account Managers  Develop the sales strategy for their proposition within their territory...