498 customer support regional lead jobs found

We’re looking for a new Customer Support Regional Lead to lead the Europe Customer Support team! Your mission:   Your mission is to lead our biggest consumer support team. As the Regional Lead of CS Operations for Europe, you’ll report directly to the Head of Consumer and lead our regional consumer teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.. You’ll also join the senior leadership team in Hungary or Estonia and work to build an exceptional work environment in both the Budapest and Tallinn offices. You'll lead a team that supports any of our global customer base that needs help from our Europe based team while also working closely with our product teams to ensure that the customers in our European markets receive world class support. Are you ready? 🚀 You'll partner directly with the teams building key elements of the European customer experience as they cover topics such as help...

We’re looking for a new Customer Support Regional Lead to lead the Europe Customer Support team! Your mission:   Your mission is to lead our biggest consumer support team. As the Regional Lead of CS Operations for Europe, you’ll report directly to the Head of Consumer and lead our regional consumer teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.. You’ll also join the senior leadership team in Hungary or Estonia and work to build an exceptional work environment in both the Budapest and Tallinn offices. You'll lead a team that supports any of our global customer base that needs help from our Europe based team while also working closely with our product teams to ensure that the customers in our European markets receive world class support. Are you ready? 🚀 You'll partner directly with the teams building key elements of the European customer experience as they cover topics such as help...

We’re looking for a new Customer Support Regional Lead to lead the Europe Customer Support team! Your mission:   Your mission is to lead our biggest consumer support team. As the Regional Lead of CS Operations for Europe, you’ll report directly to the Head of Consumer and lead our regional consumer teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.. You’ll also join the senior leadership team in Hungary or Estonia and work to build an exceptional work environment in both the Budapest and Tallinn offices. You'll lead a team that supports any of our global customer base that needs help from our Europe based team while also working closely with our product teams to ensure that the customers in our European markets receive world class support. Are you ready? 🚀 You'll partner directly with the teams building key elements of the European customer experience as they cover topics such as help...

S&P Global Commodities Insight The Role: Senior Analyst I/ Senior Analyst II The Team: Fuels, Chemicals & Resource Solutions (FCR), a business line within S&P Global, delivers unrivaled information expertise and strategic insights to the global oil, gas, and power industry from concept to market. Our clients largely comprise oil and gas operators, international/ national oil companies, gas and power utilities, financial investors, governments, and other stakeholders. We offer clients a combination of long-term advisory, tailored consulting, and membership services to meet their needs. We work with corporate and regional executives to develop sustainable strategies and assess investments and divestments within those strategies. The Impact: The oil and gas downstream business stands at a critical juncture as we accelerate toward energy transition and alternative fuel. Also, the high energy prices hinder progress in the near term, with political...

Location: London Grade: 12 (for internal purposes only) Role Purpose: The Client Development Manager is a position which is able to leverage knowledge of crude, refined products and shipping industries to enhance relationships with customers and help them realize bottom line benefits from the use of SPGCI products. Due to the breadth of knowledge the CDM brings to the relationship they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to SPGCI' Global Majors Accounts. The Impact: The Client Development Manager is responsible for the development and maintenance of long-term relationships with defined client base to ensure a high level of client satisfaction and influence the broader adoption of existing and new services as well as the retention of existing business. As the client advocate, he/ she must also provide actionable client feedback that will enhance SPGCI...

S&P Global Market Intelligence The Role: Director, Market Intelligence Strategic Programs Grade (relevant for internal applicants only): 13 The Location: Ideally Eastern & Central Time Zone, United States The Team: The MI Strategic Programs team is part of the Operations function with S&P’s Market Intelligence division.  We lead and manage long-cycle commercial and operational  programs in partnership with business and functional leaders, aligned to MI’s strategic priorities.  Programs typically cross business lines, functions, or divisions; or otherwise have complexities that call for a more structured program management framework. The Impact: This role is responsible for the successful execution of Business Transformation Strategy initiatives in support of the strategic direction of S&P Global Market Intelligence Division. The Program Director collaborates with business and functional leaders on strategic planning and execution, in...

Order Management & Master Data ensures accurate and timely processing and fulfillment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Responsibilities: Manage the order process for usage products Perform monthly usage bill runs. Maintain the data integrity in billing system.  Responsible for ensuring all compliance are strictly observed. Accountable for external & internal compliance audit.       Ensures all monthly invoices are accurately finalize and relevant documentation such as agreements, order forms, addendums, service changes, prices schedules are accounted for our existing clients. Manage internal and external customer billing queries ensuring issues are resolved within our SLA. Prepare the monthly revenue reports. Should be willing to work in EMEA/AMERS shift schedule Scope and Impact: May lead and be accountable for...

Wise is one the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got 10 million customers across the globe and we’re growing. Fast. Current banking systems don't let us send, spend or receive money across borders easily. Or quickly. Or cheaply.  So, we’re building a new one. And, we need a talented Engineering Lead to join our mission. You’ll be a “lead of leads”, coaching and working with the technical leads who sit in our product teams. The team you’ll be working with: Platform Squad Platform squad is a part of the Regional tribe in Wise. At the moment more than 110 engineers are working there to increase global coverage of our products and deliver localised experience to our customers. Main responsibility of the Platform squad is to help regional engineers to be more efficient by developing tools and core infrastructural components. We are hiring for an experienced leader to lead a...

The Strategic Partnership team is responsible for the end-to-end engagement with a select, targeted group of agreed Customers, Partners and Alliances. These will typically be the company’s most complex, strategic and most opportunistic customers in a given industry or practice. Job Description: The successful candidate will be responsible for a limited number of systemically important partners across the LSEG Group of companies, working directly with senior leaders across multiple business lines & disciplines, to gather a full 360 degree understanding of how these critical partners are an important component of the fabric upon which our products and services depend and contribute to how LSEG takes solutions to market. Required to build, deliver and track a strategic Partner account plan, in conjunction with various senior leaders and teams across LSEG, including Data & Analytics Product Solutions, Sales & Account Management, Technology & Technology Procurement,...

Summary of the role LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. The CSM team plays a vital role in ensuring that our customer’s fully leveraging the value of Refinitiv by discovering and implementing workflow solutions while continuously providing coaching throughout the customer’s journey. This team will provide customers with a differentiated customer experience, helping them to realise the full value of our solutions. CSM team collaboratively designs and implements engagements with key business decision makers, assists...

Order Management & Master Data ensures accurate and timely processing and fulfilment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Responsibilities: Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients. Support the end to end process of Specialist Products Manage OMSWAT request related Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results. Confirms all client positions are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and third party guidelines. Own and manage the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations...

12 month FTC About Us Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists - and much more. Our strength is in our employees. Our commitment to diversity and inclusion in the workplace At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.   The Role / Position Overview An opportunity to join a rapidly growing digital subscription business. The role...

Refinitiv, now the Data & Analytics Division of LSEG, is the market leading provider of financial data, analytics and workflows addressing the evolving needs of financial, business and government organizations across all global markets.   We offer a range of market leading products, tools and enterprise solutions to support effective regulatory and reputational risk compliance management. Serving more than 40,000 institutions in approximately 190 countries, Refinitiv provides advanced data and compliance technology and research to help our clients clarify, manage and mitigate risks. These products include Financial crime risk, digital identity, 3rd party risk, KYC and due diligence.   As Sales Director for Digital Identify & Fraud in the Americas you will lead a team of sellers responsible for delivering the gross & outright sales target. Digital Identity & Fraud solutions sits within the Customer & Third-Party Risk business of the London Stock...

About Us Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists - and much more. Our strength is in our employees. Our commitment to diversity and inclusion in the workplace At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups. The Role / Position Overview The B2B division of the Financial Times licences FT content to organisations around the world, with...

About Us Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists - and much more. Our strength is in our employees. Our commitment to diversity and inclusion in the workplace At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups. The FT’s Enterprise business The FT has established commercial relationships with over 5000 corporate, government and education...

The London Stock Exchange Group (LSEG) Data and Analytics division supports the world’s largest, most sophisticated, and systemically important organisations in the financial industry with innovative solutions, underpinned by our industry-leading data, technology, and global partnerships. The Director of eCommerce will define and deliver eCommerce strategy, ensuring alignment with overall strategy . In addition: Define the product roadmap and deliver and roll out eCommerce platform Identify opportunities for leveraging eCommerce through all customer segments (KSA/GSA, RMA and LCC) Develop sales education and training strategy and incentivise sales force to promote the platform Develop customer communication strategy to drive customer adoption Manage the P&L for eCommerce including detailed budget development, forecasting, gross profit, and oversight Establish KPI’s for measuring success that consider both growth and efficiency metrics Key Accountabilities &...

Role Purpose An exciting Senior Finance Business Partner opportunity has arisen in the Technology division of LSEG supporting Market Services Technology. The role will support senior leadership within Market Services Technology and includes ownership for the performance of the division from a revenue and cost base whilst providing finance support and insights. This role reports on a matrix basis into the Country CFO as well as to the Head of Finance for Shared Technology and will be a part of the Technology Business Partnering team. Role Responsibilities As a Technology Finance Lead, the role will include but not limited to the following: Working with Market Services Technology leadership team to drive business profitability Provide commercial insight, analysis and decision support to senior management Supporting the various business projects with financial acumen to determine impact and alignment with Shared Technology objectives Preparation of detailed business...

Department Description LCH Ltd (LCH) is a leading multi-asset clearing house, serving major international exchanges and platforms, as well as a range of OTC markets. It clears a broad range of asset classes including equities, exchange-traded derivatives, foreign exchange derivatives, interest rate swaps, and Euro and Sterling bond and repo markets. The firm’s employees serve members and clients worldwide including many of the major financial groups consisting of almost all of the major investment banks and broker dealers. Within the wider LCH Operations function, Collateral Operations provides collateral and investment services to internal and external customers and stakeholders across all asset classes.  The department spans three time zones with teams in Sydney, London and New York.  While the main priority of our Collateral Operations team is to provide excellent day-to-day services, working in Collateral Operations involves much more.  The team works on a variety of...

The London Stock Exchange Group (LSEG) Data and Analytics division supports the world’s largest, most sophisticated, and systemically important organisations in the financial industry with innovative solutions, underpinned by our industry-leading data, technology, and global partnerships. The Director of eCommerce will define and deliver eCommerce strategy, ensuring alignment with overall strategy . In addition: Define the product roadmap and deliver and roll out eCommerce platform Identify opportunities for leveraging eCommerce through all customer segments (KSA/GSA, RMA and LCC) Develop sales education and training strategy and incentivise sales force to promote the platform Develop customer communication strategy to drive customer adoption Manage the P&L for eCommerce including detailed budget development, forecasting, gross profit, and oversight Establish KPI’s for measuring success that consider both growth and efficiency metrics Key Accountabilities &...

The Role: Director Product Development (Denodo), Commodity Insight The Location: Calgary, Canada or Englewood, Colorado                                                   Grade/Level Grade Level 9 The Team: Our team supports the S&P Global Commodity Insight Your Role You will be Leading the Data Integration team enabling the successful integration and delivery of data. You will be working with data virtualization technology to create solutions for data delivery to clients and applications. The position will require some knowledge of data modelling, data processing, transformation, derivation, and delivery. Critical to the role will be the ability to translate business needs into technical requirements and specifications.  You will be working in a multi-disciplinary, experienced, and mature team with a pivotal role in S&P Global in an ever-changing business portfolio. We are looking for a talented new Leader, hands on data-advocate,...

S&P Global Ratings Sustainable Finance Campaign Marketing Manager   The Role:     The Sustainable Finance Campaign Marketing Manager will be responsible for the development and execution of the global go-to-market plan for S&P Global Ratings Sustainable Finance products including our newly-expanded second party opinions offering due to the recent acquisition of CICERO Shades of Green . Reporting to Head of Global Product and EMEA Marketing, the candidate will be responsible for global campaigns and reporting as well as EMEA-specific campaigns. They will p artner with a number of different stakeholders across the company to support business growth by driving demand for the expanding product suite . K ey stakeholders include Product Marketing, Regional Marketing, Sales , Events, Investor Outreach teams, Analytical, Communications, Sustainable1 and Market Intelligence Marketing colleagues ....

CAPITAL MARKETS FX: Through its heritage of Reuters and FXall, LSEG is recognized as a global leader in the Foreign Exchange market. LSEG’s Capital Markets division is responsible for LSEG’s two FX venues, FXall and Matching.  FXall supports the FX trading of over 2,000 buy-side customers with their banks, including global asset managers, major multinational corporations, hedge funds, and regional banks. FXall has been recognized by Euromoney as the #1 Multibank Platform by market share for the last 18 years.  Matching is recognized globally as the FX industry’s Primary Market Venue in many currencies, including Commonwealth, Scandis, regional Asian, and Emerging Markets.  Market data from Matching is used globally by banks as a reference price.  The two venues support over $425bio/day in FX trading, more than any other provider to the FX industry.  Consistent with this market leadership, LSEG representatives currently sit on several of the key FX Committees organized by...

  We’re looking for a curious and entrepreneurial business-to-business (B2B) focused Product Marketing MBA Intern to help us build a robust ecosystem of third-party developers, projects, and companies that build, grow and monetize their applications on the XRP Ledger. As a Product Marketing Manager Intern, you will lead cross-functional efforts to identify key market opportunities, establish a business case for product investments, and go-to-market strategies that unlock new opportunities for the XRP Ledger. At Ripple, Product Marketing plays a key role in the development of new products, as well as creating and implementing strategies to bring the products to market. The successful candidate will display the ability to influence cross-functionally, identify opportunities using data and market assessment, and execute quickly. This is a 12 week summer intern position. In this role, you will be exposed to and partner with cross functional teams including product...

Department Description LCH Ltd (LCH) is a leading multi-asset clearing house, serving major international exchanges and platforms, as well as a range of OTC markets. It clears a broad range of asset classes including equities, exchange-traded derivatives, foreign exchange derivatives, interest rate swaps, and Euro and Sterling bond and repo markets. The firm’s employees serve members and clients worldwide including many of the major financial groups consisting of almost all of the major investment banks and broker dealers. Within the wider LCH Operations function, Collateral Operations provides collateral and investment services to internal and external customers and stakeholders across all asset classes.  The department spans three time zones with teams in Sydney, London and New York.  While the main priority of our Collateral Operations team is to provide excellent day-to-day services, working in Collateral Operations involves much more.  The team works on a variety of...