142 customer-support jobs found in Taguig

Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications, technical and entitlements for Elektron products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team...

Responsibilities:   Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.  Logging and classifying all calls and requests for assistance in the customer relationship management system.  Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department.  Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services.  Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.  Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.  Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include...

Investment Solutions Support consist of three different groups namely Eikon AIM, FUSE IB-IM-MD, Lipper and Wealth Management.  The team provides a globally consistent 24x7 entry point for all customers and employees seeking product and content support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a word class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Log and classify all calls and requests for assistance in the customer relationship management system...

Investment Solutions Support consist of three different groups namely Eikon AIM, FUSE IB-IM-MD, Lipper and Wealth Management.  The team provides a globally consistent 24x7 entry point for all customers and employees seeking product and content support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a word class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Log and classify all calls and requests for assistance in the customer relationship management system...

Job Role Summary: The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Log and classify all calls and requests for assistance in the customer relationship management system (Siebel). Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications for a particular product/s. Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot...

Responsibilities   Manage a team of   Desktop Trading Solutions   Customer Support Executives to proactively respond and handle customer queries and communication ensuring that resolution is provided on a timely manner   Mentor, coach and do performance management for staff to deliver superior customer service in line with global customer support guidelines   Provide guidance and support in their team’s personal development.   Effectively drive performance to ensure business objectives and key metrics are met.   Work with the team to reduce the volume and time of outstanding cases and ensure they understand and are adhering to procedures   Proactively contribute ideas or actions to improve efficiencies in the process and/or to improve customer experience.     Serve as the champion of key initiatives set by the Frontline Support organization   Recruitment and selection of staff in line with the Frontline...

Investment Solutions Support consist of three different groups namely Eikon AIM, FUSE IB-IM-MD, Lipper and Wealth Management.  The team provides a globally consistent 24x7 entry point for all customers and employees seeking product and content support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a word class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Log and classify all calls and requests for assistance in the customer relationship management system...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry Responsibilities: Respond to customers’ enquiries relating to information, product...

• Respond to customers’ enquiries related to information, product functionality and fault calls resolving as many queries as possible on the first interaction. • Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel). • Filter and raise enquiries relating to other aspects of the business and handover to the appropriate department. • Manage the resolution process for customers relating to data and applications for a particular product/s. • Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. • Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. • Identify and raise problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include issues to the team leader and other support, sales,...

This role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry. Provide service in a professional and courteous manner. May respond to inquiries regarding a specific or more complex product (e.g. number of products, complex technologies) or a specific customer (based on customer size or revenue tied to customer, etc.) Log and classify all calls and requests for assistance in the call tracking database. Respond to customers’ inquiries relating to technical issues with software, online or electronic products May respond to inquiries regarding a specific or more complex product (based on complex technologies or multiple products) or customer (based on customer size or revenue tied to customer). Filter and...

Investment Solutions Support consist of three different groups namely Eikon AIM, FUSE IB-IM-MD, Lipper and Wealth Management. The team provides a globally consistent 24x7 entry point for all customers and employees seeking product and content support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a word class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering...

Log and classify all calls and requests for assistance in the call tracking database. Respond to customers’ inquiries relating to technical issues with software, online or electronic products May respond to inquiries regarding a specific or more complex product (based on complex technologies or multiple products) or customer (based on customer size or revenue tied to customer). Filter and call out inquiries as appropriate. Manage the resolution process for customers relating to data and applications. Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution. Follow the appropriate company policies and procedures to respond to routine customer issues, resolving as many queries as possible on the first call. Knowledge & Skill : Entry level professional roles requiring a subject area specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and...

Respond to customer inquiries via phone, email and chat, etc. May respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer) Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc. Ensure each customer contact is handled in a manner consistent with the Company brand and values to maintain customer satisfaction and retention. Uses analysis along with policies and procedures to resolve customer issues. Interpret customer contract and assess downstream impact to mitigate any recurring issues. Identify prospects for additional products and services; send leads to appropriate sales representatives. May assist field representatives in account maintenance. Log and classify al calls and request for assistance in the call tracking database. Filter and escalate inquiries as appropriate. Apply active listening...

The Customer Support Executive - Risk and Special Products are a group of highly skilled individuals that provides support for various Financial products offered by Refinitiv such as Messenger, Refinitiv Knowledge Direct, Loan Connector, Point Connect, etc. Our team responds to customer inquiries via phone, email and chat, etc. We respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer) Inquiries will vary but typically include technical, content, product feedback, password assistance, etc. We ensure each customer contact is handled in a manner consistent with the Company brand and values to maintain customer satisfaction and retention. Responsibilities: Log and classify all calls and requests for assistance in the call tracking database. Respond to customers’ inquiries relating to technical issues with software, online or electronic products. May respond to inquiries regarding a...

CUSTOMER SUPPORT EXECUTIVE The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction Log and classify all calls and requests for assistance in the customer relationship management system (Siebel) Filter and call out enquiries related to other aspects of the business and handover to the appropriate department Manage the resolution process for customers relating to data and applications for a particular product/s Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be...

What will you contribute? Reporting to the Customer Support Technical Manager, the Senior Technical Engineer is the key interface between Finastra clients on one side and Payments organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Senior Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables:Your deliverables as a Senior Technical Engineer will include, but are not limited to, the following: Respond to customer requests, whether they are reported...

What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer, Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high-level infrastructure support. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory. Responsibilities...

Reporting to the Customer Support Manager , the Senior Technical Engineer (Customer Support Group) is the key interface between Finastra clients on one side and organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Senior Technical Engineer (Customer Support Group) also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables will include, but are not limited to, the following: Respond to customer requests, whether they are reported...

What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer , Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high-level infrastructure support. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory....

What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer , Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high-level infrastructure support. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory....

As part of the US Payments, Customer Support team, the Sr. Technical Support Engineer , Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high-level infrastructure support. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory. Responsibilities &...

What will you contribute? The Technical Engineer in Customer Support is the key interface between Finastra clients on one side and Payments organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. Handling issues includes producing periodical and on-going emergency status reports, record detailed and accurate documentation. Support team in the organization is available 24 hrs, 7 days a week, all year round. Responsibilities & Deliverables: Your deliverables as a Technical Engineer will include, but are not limited to, the following: Respond to customer requests, whether they are reported issues, questions, or assistance requests, helping them to be able to utilize the product properly as per their needs Understand the...

What will you contribute? Reporting to the Technical Support Lead , the Technical Support Engineer is the key interface between Finastra clients on one side and the FMS organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Technical Support Engineer will include, but are not limited to, the following: Respond to customer requests,...

What will you contribute? Reporting to the Technical Support Lead , the Technical Support Engineer is the key interface between Finastra clients on one side and the FMS organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Technical Support Engineer will include, but are not limited to, the following: Respond to customer requests,...