125 customer support jobs found in Manila

The Frontline Support Group provides a globally consistent 24X7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to  LSEG’s breadth of expertise, to deliver a world class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities & Key Accountabilities: Responds to customers inquiries of medium complexity via phone, email and chat. Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. May work on issues of medium complexity involve...

Position Overview: The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their Thomson Reuters’ product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. • Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel). • Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department. • Manage the resolution process for customers relating to data and applications for a particular product/s. • Track enquiry resolution progress and...

Position Overview: The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their Thomson Reuters’ product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. • Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel). • Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department. • Manage the resolution process for customers relating to data and applications for a particular product/s. • Track enquiry resolution progress and...

The Customer Support Executive – Quant is responsible for providing effective and timely support to customers in relation to Refinitiv Quantitative Analytics (RQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.  Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead. The Customer Support Executive resolves issues utilizing complex information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.   Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go. Our commitment to diversity and inclusion in the workplace At the FT, we aim for...

S&P Global Market Intelligence The Role: Customer Success Associate/ Customer Success Manager The Location: Makati, Philippines The Team: It’s a dynamic, global team where the work changes daily. You are responsible for a successful customer journey and touch points that create long-term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data-driven processes to deliver world-class customer experience. The Impact: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

MANAGER OF ORDER MANAGEMENT, AMERS Order Management & Master Data ensures accurate and timely processing and fulfillment of client orders and the support of other processes dependent on core administrative information with a high degree of compliance, consistency and transparency. Working within Order Management & Master Data, the Manager of Order Management, AMERS will be responsible for managing staff, providing leadership and expertise to their team, meeting targets for compliance and service levels, and achieving relevant role-based performance objectives such as cash collection targets or order life-cycle management. He/she will direct and coordinate the processing of sales order and manage a team of leaders in one of the customer administration functions. Responsibilities: Lead team leaders and staff to achieve objectives. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Provides direction and coaching to...

Role Responsibilities & Key Accountabilities: Responds to more complex and/or specialized issues, resolving as many inquiries as possible on the first call. May provide first level escalation support to junior level staff on complex customer inquiries. Filters and escalates inquiries relating to other aspects of LSEG’s businesses (e.g. sales, technology, business leads, etc.) as appropriate. Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Solves complex issues may involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. Assists new team members in learning the processes and procedures required to deliver excellent customer service. May act as a subject matter expert and provide work direction to resolve an escalated customer inquiry. Qualifications & Experience: Previous experience in customer support functions. Applies...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Role Responsibilities & Key Accountabilities: Responds to more complex and/or specialized issues, resolving as many inquiries as possible on the first call. May provide first level escalation support to junior level staff on complex customer inquiries. Filters and escalates inquiries relating to other aspects of LSEG’s businesses (e.g. sales, technology, business leads, etc.) as appropriate. Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Solves complex issues may involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. Assists new team members in learning the processes and procedures required to deliver excellent customer service. May act as a subject matter expert and provide work direction to resolve an escalated customer inquiry. Qualifications & Experience: Previous experience in customer support functions. Applies...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Position Overview: The Refinitiv Data Platform (RDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reimagine their approach to analytics, technology innovation, data distribution and cost management. From a technical perspective, the Refinitiv Data Platform comprises a set of microservices running in the cloud that communicate with one another to collect, enrich, control and distribute data – from data sources directly to data consumers, whether it is a machine or a human end-user. With our cloud-neutral approach, our customers can reduce the resources required to manage legacy and often siloed technology stacks, modernize analytics, and maintain business agility. The Associate / Senior Associate, Customer Support – Platform is responsible for providing effective and timely...

Market Operations Customer Support is part of the LSEG Operations function which support all operation activities within the Capital Markets Division and D&A Trading. Our vision is to be an effective and efficient growth enabler for business services and products, that help generate confidence in our Markets while consciously and positively influencing valuation for the Group. The Senior Technical Writer will create and enhance the process by publishing the process of the Market Operation teams. This will increase the operational efficiency of the publication cycle. The role requires improving the integration process of the data and publishing infrastructure. The Technical Writer will be critically involved in evolving the current publishing process to the next generation. We seek a candidate with demonstrable, proven expertise in technical writing. The candidate must have experience working with multiple deadlines, products, and teams. The ability to manage...

The Workforce Planning team provides the data, analytics, and resource management services to ensure Customer Operations’ staffing levels are appropriate to handle the needs of the business. The Manager of Workforce Planning provides actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and seating and space utilization. This role is the key interlock between Customer Operations, Human Resources & Finance. Responsibilities:   Forecasting & Planning: Develop detailed resource models to show headcount utilization and the need for major CO delivery team functions Interface with Finance to align with budget implications, HR to identify and plan for how many people to hire and when, and L&D to coordinate the training process Partner with HR and finance to drive Customer Operations location strategy Headcount Reporting & Analytics: Tracking of the recruitment pipeline...

The Workforce Planning team provides the data, analytics, and resource management services to ensure Customer Operations’ staffing levels are appropriate to handle the needs of the business. The Manager of Workforce Planning provides actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and seating and space utilization. This role is the key interlock between Customer Operations, Human Resources & Finance. Responsibilities:   Forecasting & Planning: Develop detailed resource models to show headcount utilization and the need for major CO delivery team functions Interface with Finance to align with budget implications, HR to identify and plan for how many people to hire and when, and L&D to coordinate the training process Partner with HR and finance to drive Customer Operations location strategy Headcount Reporting & Analytics: Tracking of the recruitment pipeline...

The Architect Knowledge Management Content Strategy & Editorial will set the direction for digital customer support experience, leveraging knowledge as a key differentiator for Refinitiv Support. The position will design the optimal experience for presenting answers to customers either through empowering Customer Support Executives to provide fast and complete answers to customers resolving their query at first touch; or through digitally providing an instant answer directly to customers during MyRefinitiv query ingestion deflecting the query away from human support. The role will further explore to leverage Knowledge Management tools across other operations team in D&A to empower the team to use the right information to complete BAU tasks where applicable. In this role, you are also responsible to lead and manage a team of specialist driving Knowledge Management content and strategy across D&A teams. This role will work closely with: Customer Support Leadership...

Performance Excellence drives Customer Operations culture of quality, consistency and continuous development resulting in exceptional performance and a first-class customer experience. Workforce Analyst sits within Performance Excellence and is the key interlock between Customer Operations, Human Resources & Finance. The Workforce Analyst Team provides the data, analytics, and resource management services to ensure Customer Operations’ staffing levels are appropriate to handle the needs of the business. This role of provides actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and seating and space utilization. Responsibilities: Forecasting & Capacity Planning Develop detailed resource models to show headcount utilization and need for major CO delivery team functions Workforce Planner will be responsible to deliver the forecasting for the number of interactions, processing...