Full time
Finastra
Manila, Metro Manila, Philippines
What will you contribute?
Reporting to the Customer Support Technical Manager, the Senior Technical Engineer is the key interface between Finastra clients on one side and Payments organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Senior Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.
Responsibilities & Deliverables:Your deliverables as a Senior Technical Engineer will include, but are not limited to, the following:
Respond to customer requests, whether they are reported...