393 customer support executive trading banking jobs found

JOB DESCRIPTION: Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: -Respond to customers’ enquiries relating to...

JOB DESCRIPTION: Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: -Respond to customers’ enquiries relating to...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry Responsibilities: Respond to customers’ enquiries relating to information, product functionality...

JOB DESCRIPTION: Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: -Respond to customers’ enquiries relating to...

JOB DESCRIPTION: Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: -Respond to customers’ enquiries relating to...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry Responsibilities: Respond to customers’ enquiries relating to information, product functionality...

JOB DESCRIPTION: Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: -Respond to customers’ enquiries relating to...

JOB DESCRIPTION: Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: -Respond to customers’ enquiries relating to...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.   Responsibilities: -Respond to customers’ enquiries relating to information, product...

Korean Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Korean. Log and classify all calls and...

French Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. The position is located in our Gdynia office and it requires you presence in the office at least 3 times a week . YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

German Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. The position is located in our Gdynia office and it requires you presence in the office at least 3 times a week . YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

Job Description Summary: Vietnamese Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or services by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Vietnamese. Log and...

German Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. The position is located in our Gdynia office and it requires you presence in the office at least 3 times a week . YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

Job Description Summary: Vietnamese Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or services by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Vietnamese. Log and...

Job Description Summary: Korean Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Korean language. Log and...

Role Summary Chinese Language Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, and data integrity inquiries from customers.  The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service by Phone and Email in Mandarin or Cantonese languages. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat or email in Mandarin or Cantonese. Log and classify all calls and requests for assistance in the customer...

Job Description Summary: Vietnamese Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or services by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Vietnamese. Log and...

The Advanced Support Executive is the first point of escalation from Frontline to resolve queries, ranging from simple through to more complex, based upon the knowledge and experience of the frontline individual referring the issue. Being able to understand where further specialist expertise is required and engaging them effectively and quickly to take ownership is key in delivering the best customer experience. The Advanced Support Executive will provide effective advanced-level support to customers for FXT Content and Application queries. Key Responsibilities: Effective servicing of cases and strict adherence to case query handling procedures. Ensure all customers inquiries and feedback are recorded in a correct and detailed manner in Service Cloud. Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals, and liaising with the Team Manager and Account Team as appropriate. Work directly with...

Role Responsibilities Structure, negotiate and close deals Proactively identify pipeline opportunities Develop the sales strategy for their proposition within their territory Provide insights and share thought leadership on their proposition with customers Deliver customer demonstrations on their specific propositions Deliver sales target monthly Qualifications and Experience Required The ideal candidate will: Have a good track record in selling a product Demonstrate a good cross-asset product knowledge of FX, Fixed Income, and Money Market Excellent knowledge of the financial markets and market trends Proven ability to identify and develop relevant key customer relationships Excellent consultative sales skills and proven techniques for negotiating complex agreements Develop and maintain an in-depth understanding of the activities, propositions and threats posed by our competitors in this space. Excellent Communication skills and the...

Job Description Summary: Korean Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Korean language. Log and...

French Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. The position is located in our Gdynia office and it requires you presence in the office at least 3 times a week . YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

Role Responsibilities Structure, negotiate and close deals Proactively identify pipeline opportunities Develop the sales strategy for their proposition within their territory Provide insights and share thought leadership on their proposition with customers Deliver customer demonstrations on their specific propositions Deliver sales target monthly Qualifications and Experience Required The ideal candidate will: Have a good track record in selling a product Demonstrate a good cross-asset product knowledge of FX, Fixed Income, and Money Market Excellent knowledge of the financial markets and market trends Proven ability to identify and develop relevant key customer relationships Excellent consultative sales skills and proven techniques for negotiating complex agreements Develop and maintain an in-depth understanding of the activities, propositions and threats posed by our competitors in this space. Excellent Communication skills and the...

Korean Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Korean. Log and classify all calls and...