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1590 customer support executive jobs found

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Vantage Markets
Full time
 
PPC Specialist
Vantage Markets Hybrid (London, UK)
About the Job The PPC (Paid Campaigns) Specialist will use their experience to add immediate impact when they join our team.  The successful candidate will be someone who can hit the ground running and revolutionise our approach to Performance Marketing strategy and execution. In return they will have the chance to progress their career in the fastest expanding FX brokerage in the UK. Working closely with the Head of Sales and Marketing and other members of the Global Marketing Team, the PPC Specialist will develop and implement a high quality, cross-channel performance strategy to acquire new customers through PPC channels (Search, Display, Social, Native). About You We’re looking for a person who: ·        Can take ownership of the digital acquisition channels and drive forward the continued growth of our business in the UK; ·        Understands the importance of...

Jan 17, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive, Trading & Banking CS
London Stock Exchange Group Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Feb 03, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive
London Stock Exchange Group 8 Upper McKinley Rd, Taguig, Metro Manila, Philippines
CUSTOMER SUPPORT EXECUTIVE The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction Log and classify all calls and requests for assistance in the customer relationship management system (Siebel) Filter and call out enquiries related to other aspects of the business and handover to the appropriate department Manage the resolution process for customers relating to data and applications for a particular product/s Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on...

Feb 03, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive - Technical
London Stock Exchange Group Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Feb 03, 2023
Exness
Full time
 
Customer Support Executive SM - Global EN
Exness
With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are currently looking for a Customer Support Executive to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region You will: Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; Escalate the issue to the appropriate specialist when needed via SalesForce or Jira; Update clients on their request status...

Jan 31, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Enterprise
London Stock Exchange Group Taguig, Metro Manila, Philippines
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other...

Jan 29, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Trading
London Stock Exchange Group 5-chōme-3-1 Akasaka, Minato City, Tokyo 107-6301, Japan
Role Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across the organization...

Jan 29, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive - Technical
London Stock Exchange Group Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Jan 27, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive, Trading & Banking CS
London Stock Exchange Group Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Jan 27, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive
London Stock Exchange Group 5-chōme-3-1 Akasaka, Minato City, Tokyo 107-6301, Japan
Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

Jan 27, 2023
London Stock Exchange Group
Full time
 
CUSTOMER SUPPORT EXECUTIVE – QUANT
London Stock Exchange Group Taguig, Metro Manila, Philippines
The Customer Support Executive – Quant is responsible for providing effective and timely support to customers in relation to Refinitiv Quantitative Analytics (RQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.  Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead. The Customer Support Executive resolves issues utilizing complex information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.   Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

Jan 21, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Enterprise Frontline Support
London Stock Exchange Group Taguig, Metro Manila, Philippines
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive
London Stock Exchange Group 8 Upper McKinley Rd, Taguig, Metro Manila, Philippines
CUSTOMER SUPPORT EXECUTIVE The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction Log and classify all calls and requests for assistance in the customer relationship management system (Siebel) Filter and call out enquiries related to other aspects of the business and handover to the appropriate department Manage the resolution process for customers relating to data and applications for a particular product/s Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Trading
London Stock Exchange Group 5-chōme-3-1 Akasaka, Minato City, Tokyo 107-6301, Japan
Role Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across the organization...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Trading
London Stock Exchange Group 5-chōme-3-1 Akasaka, Minato City, Tokyo 107-6301, Japan
Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive
London Stock Exchange Group 5-chōme-3-1 Akasaka, Minato City, Tokyo 107-6301, Japan
Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive
London Stock Exchange Group G2MX+XV4, Upper McKinley Road McKinley Hills, Taguig, 1634 Metro Manila, Philippines
The Frontline Support Group provides a globally consistent 24X7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to  LSEG’s breadth of expertise, to deliver a world class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities & Key Accountabilities: Responds to customers inquiries of medium complexity via phone, email and chat. Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. May work on issues of medium complexity involve...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Enterprise
London Stock Exchange Group Taguig, Metro Manila, Philippines
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Enterprise Frontline Support
London Stock Exchange Group Taguig, Metro Manila, Philippines
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Trading
London Stock Exchange Group 5-chōme-3-1 Akasaka, Minato City, Tokyo 107-6301, Japan
Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive
London Stock Exchange Group G2MX+XV4, Upper McKinley Road McKinley Hills, Taguig, 1634 Metro Manila, Philippines
The Frontline Support Group provides a globally consistent 24X7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to  LSEG’s breadth of expertise, to deliver a world class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities & Key Accountabilities: Responds to customers inquiries of medium complexity via phone, email and chat. Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. May work on issues of medium complexity involve...

Jan 20, 2023
London Stock Exchange Group
Full time
 
CUSTOMER SUPPORT EXECUTIVE – QUANT
London Stock Exchange Group Taguig, Metro Manila, Philippines
The Customer Support Executive – Quant is responsible for providing effective and timely support to customers in relation to Refinitiv Quantitative Analytics (RQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.  Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead. The Customer Support Executive resolves issues utilizing complex information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.   Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

Jan 20, 2023
Exness
Full time
 
Customer Support Executive - Global EN
Exness South East Asia
With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are currently looking for a Customer Support Executive to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region You will: Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; Escalate the issue to the appropriate specialist when needed via SalesForce or Jira; Update clients on their request status...

Jan 17, 2023
Exness
Full time
 
Customer Support Executive - Arabic
Exness South East Asia
With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are looking for a Customer Support Executive to provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients in the region. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly....

Jan 03, 2023
OneZero
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Liquidity Finder Ltd is incorporated in England and Wales, company number 10610740, and whose registered address is
167-169 Great Portland Street, Fifth Floor, London, W1W 5PF  United Kingdom.

Liquidity Finder Ltd is authorised and regulated in the UK by the Financial Conduct Authority. Registration number 788694.

Liquidity Finder endeavours to keep all information displayed on these pages accurate and up to date but we cannot guarantee that the page will be error-free or up to date. All information is provided for general information purposes only. It does not claim to be or constitute legal or other professional advice and cannot be relied upon as such. Please refer to our Terms of Service for more details.