Full time
London Stock Exchange Group
Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...