29 customer support executive jobs found in Taguig

Position Overview: The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their Thomson Reuters’ product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. • Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel). • Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department. • Manage the resolution process for customers relating to data and applications for a particular product/s. • Track enquiry resolution progress and...

The Customer Support Executive – Quant is responsible for providing effective and timely support to customers in relation to Refinitiv Quantitative Analytics (RQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.  Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead. The Customer Support Executive resolves issues utilizing complex information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.   Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

The Frontline Support Group provides a globally consistent 24X7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to  LSEG’s breadth of expertise, to deliver a world class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities & Key Accountabilities: Responds to customers inquiries of medium complexity via phone, email and chat. Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. May work on issues of medium complexity involve...

Role Responsibilities & Key Accountabilities: - Works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concepts - Provides second level specialized technical support to various users and corporate IT administration teams at customer accounts. - Troubleshoots, researches, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues. - Works with internal and external parties, including vendors, developers and product managers to resolution. - Performs customer site break fix activities remotely (or dispatches to site when required) using global consistent methodologies and tools. - Ensures the accurate delivery of information and resolution. - Maintains a strong understanding of standard customer...

This is a role in LSEG’s Group Travel and Administration Team . The focus for the role will be delivering a high-touch, executive level service to a large base of travelers and executive level travelers in multiple group companies across international points of sale. You will have the ability and skills to liaise with all levels of management within the Group, along with the flexibility and can-do as the role instructs. You are required to research often complex itinerary options and ticket combinations and visas from any point of sale in the world policies and guidelines. You re encouraged to ensure the Group’s Duty of Care is delivered, mitigating travel risks. The role requires an expert, calm professional with experience in the corporate travel industry. Responsibilities: Provision of travel bookings made in co-ordination with LSEG Executives, Executive Assistants, Corporate travel and other suppliers associated with the end-to-end provision of business travel...

This is a role in LSEG’s Group Travel and Administration Team . The focus for the role will be delivering a high-touch, executive level service to a large base of travelers and executive level travelers in multiple group companies across international points of sale. You will have the ability and skills to liaise with all levels of management within the Group, along with the flexibility and can-do as the role instructs. You are required to research often complex itinerary options and ticket combinations and visas from any point of sale in the world policies and guidelines. You re encouraged to ensure the Group’s Duty of Care is delivered, mitigating travel risks. The role requires an expert, calm professional with experience in the corporate travel industry. Responsibilities: Provision of travel bookings made in co-ordination with LSEG Executives, Executive Assistants, Corporate travel and other suppliers associated with the end-to-end provision of business travel...

About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go. Our commitment to diversity and inclusion in the workplace At the FT, we aim for...

Performance Excellence – CO DATA QUALITY & WORKFLOW REPORTING – DATA VISUALIZATION MANAGER Data Quality & Workflow Reporting provides transparency to Customer Operations’ performance focusing on the key data sets that power our measurement of timelines, accuracy and completeness. The team will support our Market Driven Metrics program and delivery of timely operational reporting required to run our core customer workflows. Working within Data Quality & Workflow Reporting team, this data visualization manager role is focused on creation of new dynamic & interactive dashboards and bringing in the power of visualization to showcase the right focus areas and trends to take meaningful actions. This role will also need to manage a group of visualization experts. The role requires strong working experience in visualization tools like Tableau & Power BI, experience working with Database technologies (Oracle, Snowflake, etc) & data processing...

Database Quality Assurance, DQA is an important group in LSEG responsible for Quality Assurance with team in Bangalore, India.  Working for this team will challenge you to use your technical, quantitative, and critical thinking skills to identify errors and problems in a variety of financial information databases and products. Job Requirements: Knowledge of Real Time Financial Contents. “FI/FX MM” and Corporate Action will be an advantage. Deep understanding of different database like EJV, NDA etc. Ability to handle complexity and think logically with incredible attention to detail. This position will utilize advanced analytical and problem-solving techniques to lead project teams to develop and implement quality process and improvement. This position will also be responsible for working with division stakeholders within the organization to coordinate activities as they relate to processes and operating models. 5+ years of experience in operations teams in which 2+ years...

LSEG (London Stock Exchange Group) is more than a leading global financial markets infrastructure and data provider. With our trusted expertise, global scale, and foundational financial and transaction services –data, analytics, risk, collateral and processing solutions, capital formation and trade execution –we enable the sustainable growth and stability of our customers and their communities. Through our Academe Linkage Program, our company offers internship opportunities to talented and qualified students of business, finance, and IT-related courses from various universities and colleges. The program aims to provide real-life work experiences to students to help them hone their professional skills and start to build a business network. We also have a series of trainings ranging from sales and account management to financial market research, technical knowledge (software engineering), customer service, and corporate functions (human resource, marketing, communication, etc.)....

The Technical Implementation Specialist are technical experts that serve as technical consultants to Sales Account Management Team and Customer Onboarding Specialist during pre- sales. TIS Install and change Refinitiv products for customers through remote capability, TIS moreover serve as brain and brawns by providing Smart Hand governance to vendor suppliers of field service engineers during onsite work. ​ The Technical Implementations Specialist sits within the Customer Implementation group. This role performs remote and onsite technical work to fulfill the customer contracts in product Installation, move, add and change (IMAC). This role can also be involved into sales and pre-sales stage to verify the pre-requisites for an accurate contract from technical side This role also provide consultancy to other roles within Customer Implementation group regarding technical/product related questions. This role owns customer technical experience during product on boarding phase. Role...

LSEG (London Stock Exchange Group) is more than a leading global financial markets infrastructure and data provider. With our trusted expertise, global scale, and foundational financial and transaction services –data, analytics, risk, collateral and processing solutions, capital formation and trade execution –we enable the sustainable growth and stability of our customers and their communities. Through our Academe Linkage Program, our company offers internship opportunities to talented and qualified students of business, finance, and IT-related courses from various universities and colleges. The program aims to provide real-life work experiences to students to help them hone their professional skills and start to build a business network. We also have a series of trainings ranging from sales and account management to financial market research, technical knowledge (software engineering), customer service, and corporate functions (human resource, marketing, communication, etc.)....

This Job will support all Research/Estimate Brokers.  Brokers require assistance with sending us their content.  This job will involve supporting and working with these Brokers and answering their questions. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management. Role...

This Job will support all Research/Estimate Brokers.  Brokers require assistance with sending us their content.  This job will involve supporting and working with these Brokers and answering their questions. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience...

Job Profile Summary: Supports the Financial Services Operations goal to provide best in class service by taking responsibility for the quality of compliance with internal and external rules and regulations to minimise risks. Role Responsibilities and Key Accountabilities: - Executes, coordinates and assists with all necessary control operation and audit activities to deliver accurate and effective execution of control framework - Processes and files control evidences and ensure that appropriate records are accurately maintained - Manages the status of control related activities and identifies inconsistencies - Ensures adherence to reporting and regulatory requirements - Ensures processes are followed in a timely manner and in line with agreed terms - Sets priorities to meet deadlines; develops plans to meet short-term objectives - Applies a wide range of policies or standards in straightforward situations - Organises and attends internal meetings and supports in the preparation of...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management. Role...

Leads a Finance Operations team for a defined area (e.g. Accounts Payable, Accounts Receivable, Billing or Credit Control, commissions and vendor master data), maintaining an effective control environment in which risks are adequately managed. Role Responsibilities & Key Accountabilities: Oversees the delivery of Finance Operations systems, controls and processes Develops and implements processes to improve efficiency and ensure risk is managed appropriately Manages the overall relationship with outsourced providers, builds a strong relationship Ensures adherence to reporting and regulatory requirements Ensures processes are followed in an accurate and timely manner, in line with agreed terms, encourages improvement to processes where necessary Works with tax colleagues to ensure compliance with relevant tax rules Contributes to the motivation and development of the team, providing opportunities to learn and develop skills Responsible for...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management. Role...

Sales Operations – FTSE Russell also known as ISD Middle Office is a middle office function which supports the Global Sales team in successfully executing the sales process. The Global Sales team comprises of 150+ Salespeople in 13 countries worldwide.  The Global Sales Operations team comprises of 28 members based in London, Buffalo, New York, Taipei, Hong Kong, Colombo, Manila, and Italy. Moreover, The Global Sales Team is the key face of the business, and it is imperative that we provide adequate support for them to provide best possible service and deliver value to our clients. In addition, Sales Operations work closely with other stakeholders across the business including Finance, Credit Control, Legal & Product Development team. The primary scope of the operations is to provide the best possible information and support to the Global Sales team in a timely manner. Key Responsibilities As part of the Sales Operations Team and reporting to the Sales Operations...

Job Profile Summary: Supports the Financial Services Operations goal to provide best in class service by taking responsibility for the quality of compliance with internal and external rules and regulations to minimise risks. Role Responsibilities and Key Accountabilities: - Executes, coordinates and assists with all necessary control operation and audit activities to deliver accurate and effective execution of control framework - Processes and files control evidences and ensure that appropriate records are accurately maintained - Manages the status of control related activities and identifies inconsistencies - Ensures adherence to reporting and regulatory requirements - Ensures processes are followed in a timely manner and in line with agreed terms - Sets priorities to meet deadlines; develops plans to meet short-term objectives - Applies a wide range of policies or standards in straightforward situations - Organises and attends internal meetings and supports in the preparation of...

Specialist, Events Operations The role: We are seeking a junior Event/Webinar Operations Specialist to support a portfolio of global events, webinars and third-party sponsorships covering the Global region. The role will see you assist marketers in coordinating scheduling and logistics webinars and manage the logistics for S&P Global Market Intelligence’s exhibit and sponsorship at third party sponsored conferences. You will support the global events team with updating our internal event management system and keeping event expenses updated. In addition, you will manage client support for our event registrants and attendees. The Impact: As a member of the Marketing Department, you will provide event operational support for S&P Global Market Intelligences’ live events and webinars to a global audience of customers and prospects. You will highlight the breadth of our brand, executing events that feature our essential intelligence, while providing the...

S&P Global Market Intelligence The Role: Customer Success Associate/ Customer Success Manager The Location: Makati, Philippines The Team: It’s a dynamic, global team where the work changes daily. You are responsible for a successful customer journey and touch points that create long-term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data-driven processes to deliver world-class customer experience. The Impact: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s...

The Team:  Do you love to collaborate & provide solutions? This team comes together across eight different locations every single day to craft enterprise grade applications that serve a large customer base with growing demand and usage. You will use a wide range of technologies and cultivate a collaborative environment with other internal teams. The Role: In this role, you will be working with a team of enthusiastic members supporting our Salesforce and OTC technical solutions and guiding our business partners & end users with industry best practices, solution design, & creating long term value to our customers. The Key Responsibilities Are: Support S&P Global’s critical CRM system for continuous excellence in OTC Development Team. Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and related teams. As a Business Analyst, you will have the responsibility to be proactive in understanding and...