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79 customer support executive jobs found in Taguig

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London Stock Exchange Group
Full time
 
Customer Support Executive - Technical
London Stock Exchange Group Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Feb 01, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Enterprise
London Stock Exchange Group Taguig, Metro Manila, Philippines
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other...

Jan 29, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive - Technical
London Stock Exchange Group Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Jan 27, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive, Trading & Banking CS
London Stock Exchange Group Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Jan 27, 2023
London Stock Exchange Group
Full time
 
CUSTOMER SUPPORT EXECUTIVE – QUANT
London Stock Exchange Group Taguig, Metro Manila, Philippines
The Customer Support Executive – Quant is responsible for providing effective and timely support to customers in relation to Refinitiv Quantitative Analytics (RQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.  Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead. The Customer Support Executive resolves issues utilizing complex information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.   Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

Jan 21, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Enterprise Frontline Support
London Stock Exchange Group Taguig, Metro Manila, Philippines
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive, Trading & Banking CS
London Stock Exchange Group Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Enterprise
London Stock Exchange Group Taguig, Metro Manila, Philippines
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive – Enterprise Frontline Support
London Stock Exchange Group Taguig, Metro Manila, Philippines
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other...

Jan 20, 2023
London Stock Exchange Group
Full time
 
CUSTOMER SUPPORT EXECUTIVE – QUANT
London Stock Exchange Group Taguig, Metro Manila, Philippines
The Customer Support Executive – Quant is responsible for providing effective and timely support to customers in relation to Refinitiv Quantitative Analytics (RQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.  Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead. The Customer Support Executive resolves issues utilizing complex information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.   Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive
London Stock Exchange Group G2MX+XV4, Upper McKinley Road McKinley Hills, Taguig, 1634 Metro Manila, Philippines
The Frontline Support Group provides a globally consistent 24X7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to  LSEG’s breadth of expertise, to deliver a world class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities & Key Accountabilities: Responds to customers inquiries of medium complexity via phone, email and chat. Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. May work on issues of medium complexity involve...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive
London Stock Exchange Group G2MX+XV4, Upper McKinley Road McKinley Hills, Taguig, 1634 Metro Manila, Philippines
The Frontline Support Group provides a globally consistent 24X7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to  LSEG’s breadth of expertise, to deliver a world class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities & Key Accountabilities: Responds to customers inquiries of medium complexity via phone, email and chat. Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. May work on issues of medium complexity involve...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive
London Stock Exchange Group 8 Upper McKinley Rd, Taguig, Metro Manila, Philippines
CUSTOMER SUPPORT EXECUTIVE The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction Log and classify all calls and requests for assistance in the customer relationship management system (Siebel) Filter and call out enquiries related to other aspects of the business and handover to the appropriate department Manage the resolution process for customers relating to data and applications for a particular product/s Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Support Executive
London Stock Exchange Group 8 Upper McKinley Rd, Taguig, Metro Manila, Philippines
CUSTOMER SUPPORT EXECUTIVE The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction Log and classify all calls and requests for assistance in the customer relationship management system (Siebel) Filter and call out enquiries related to other aspects of the business and handover to the appropriate department Manage the resolution process for customers relating to data and applications for a particular product/s Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Trade Support Executive
London Stock Exchange Group Taguig, Metro Manila, Philippines
CO Frontline Support – Trading Systems group is looking for a Trade Support Executive to be part of our growing FX Support team. This role will be responsible to log all inquiries, and track every ticket through to resolution in Salesforce CRM tool, handle all incoming inquiries from external clients, internal Sales partners, and other stakeholders. As a Trade Support Executive, you will provide technical, trade, and functional support for Refinitiv transactions platforms and may work in conjunction with other technical teams (Application, Network and Development teams) to provide an exceptional level of service to all internal and external customers. Role Responsibilities Provides first level technical and functional support for FX/Money Market trading applications and/or API’s Troubleshoots customer issues using a wide range of technical skills and appropriate business knowledge Researches problems thoroughly, test solutions and provide technical or functional recommendations...

Jan 29, 2023
London Stock Exchange Group
Full time
 
Customer Service Executive
London Stock Exchange Group Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via email. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we...

Jan 29, 2023
London Stock Exchange Group
Full time
 
Trade Support Executive
London Stock Exchange Group Taguig, Metro Manila, Philippines
CO Frontline Support – Trading Systems group is looking for a Trade Support Executive to be part of our growing FX Support team. This role will be responsible to log all inquiries, and track every ticket through to resolution in Salesforce CRM tool, handle all incoming inquiries from external clients, internal Sales partners, and other stakeholders. As a Trade Support Executive, you will provide technical, trade, and functional support for Refinitiv transactions platforms and may work in conjunction with other technical teams (Application, Network and Development teams) to provide an exceptional level of service to all internal and external customers. Role Responsibilities Provides first level technical and functional support for FX/Money Market trading applications and/or API’s Troubleshoots customer issues using a wide range of technical skills and appropriate business knowledge Researches problems thoroughly, test solutions and provide technical or functional recommendations...

Jan 27, 2023
London Stock Exchange Group
Full time
 
Trade Support Executive
London Stock Exchange Group Taguig, Metro Manila, Philippines
CO Frontline Support – Trading Systems group is looking for a Trade Support Executive to be part of our growing FX Support team. This role will be responsible to log all inquiries, and track every ticket through to resolution in Salesforce CRM tool, handle all incoming inquiries from external clients, internal Sales partners, and other stakeholders. As a Trade Support Executive, you will provide technical, trade, and functional support for Refinitiv transactions platforms and may work in conjunction with other technical teams (Application, Network and Development teams) to provide an exceptional level of service to all internal and external customers. Role Responsibilities Provides first level technical and functional support for FX/Money Market trading applications and/or API’s Troubleshoots customer issues using a wide range of technical skills and appropriate business knowledge Researches problems thoroughly, test solutions and provide technical or functional recommendations...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Customer Service Executive
London Stock Exchange Group Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via email. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Trade Support Executive
London Stock Exchange Group Taguig, Metro Manila, Philippines
CO Frontline Support – Trading Systems group is looking for a Trade Support Executive to be part of our growing FX Support team. This role will be responsible to log all inquiries, and track every ticket through to resolution in Salesforce CRM tool, handle all incoming inquiries from external clients, internal Sales partners, and other stakeholders. As a Trade Support Executive, you will provide technical, trade, and functional support for Refinitiv transactions platforms and may work in conjunction with other technical teams (Application, Network and Development teams) to provide an exceptional level of service to all internal and external customers. Role Responsibilities Provides first level technical and functional support for FX/Money Market trading applications and/or API’s Troubleshoots customer issues using a wide range of technical skills and appropriate business knowledge Researches problems thoroughly, test solutions and provide technical or functional recommendations...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Trade Support Executive
London Stock Exchange Group 8 Upper McKinley Rd, Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concepts - Provides second level specialized technical support to various users and corporate IT administration teams at customer accounts. - Troubleshoots, researches, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues. - Works with internal and external parties, including vendors, developers and product managers to resolution. - Performs customer site break fix activities remotely (or dispatches to site when required) using global consistent methodologies and tools. - Ensures the accurate delivery of information and resolution. - Maintains a strong understanding of standard customer...

Jan 29, 2023
London Stock Exchange Group
Full time
 
Trade Support Executive
London Stock Exchange Group 8 Upper McKinley Rd, Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concepts - Provides second level specialized technical support to various users and corporate IT administration teams at customer accounts. - Troubleshoots, researches, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues. - Works with internal and external parties, including vendors, developers and product managers to resolution. - Performs customer site break fix activities remotely (or dispatches to site when required) using global consistent methodologies and tools. - Ensures the accurate delivery of information and resolution. - Maintains a strong understanding of standard customer...

Jan 21, 2023
London Stock Exchange Group
Full time
 
Trade Support Executive
London Stock Exchange Group 8 Upper McKinley Rd, Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concepts - Provides second level specialized technical support to various users and corporate IT administration teams at customer accounts. - Troubleshoots, researches, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues. - Works with internal and external parties, including vendors, developers and product managers to resolution. - Performs customer site break fix activities remotely (or dispatches to site when required) using global consistent methodologies and tools. - Ensures the accurate delivery of information and resolution. - Maintains a strong understanding of standard customer...

Jan 20, 2023
London Stock Exchange Group
Full time
 
Trade Support Executive
London Stock Exchange Group 8 Upper McKinley Rd, Taguig, Metro Manila, Philippines
Role Responsibilities & Key Accountabilities: - Works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concepts - Provides second level specialized technical support to various users and corporate IT administration teams at customer accounts. - Troubleshoots, researches, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues. - Works with internal and external parties, including vendors, developers and product managers to resolution. - Performs customer site break fix activities remotely (or dispatches to site when required) using global consistent methodologies and tools. - Ensures the accurate delivery of information and resolution. - Maintains a strong understanding of standard customer...

Jan 20, 2023
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Liquidity Finder Ltd is incorporated in England and Wales, company number 10610740, and whose registered address is
167-169 Great Portland Street, Fifth Floor, London, W1W 5PF  United Kingdom.

Liquidity Finder Ltd is authorised and regulated in the UK by the Financial Conduct Authority. Registration number 788694.

Liquidity Finder endeavours to keep all information displayed on these pages accurate and up to date but we cannot guarantee that the page will be error-free or up to date. All information is provided for general information purposes only. It does not claim to be or constitute legal or other professional advice and cannot be relied upon as such. Please refer to our Terms of Service for more details.