35 customer support executive jobs found in Minato City

Role Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across the organization...

Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

Role Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across the organization...

Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

Role Responsibilities A senior client relationship owner for a set of large, complex, priority accounts responsible for sales and retention Deep knowledge of key industry trends and can share LSEG vision and how we can help client’s agenda Successfully engages and executes solution selling strategy to uncover opportunities and collaborate with product sales Owns the account planning and definition of key near and long term growth and retention strategies Owns pipeline hygiene, accurate sales and cancel forecasting for their set of accounts, pipeline coverage tracking and path to goal analysis Provides expert insights and recommendations on how to increase deal sizes, negotiates longer term deals and more enterprise-wide contracts; should be able to articulate cross-sell and up-sell opportunities to drive larger deals Owns the customer lifecycle framework and ensures strong commercial strategy, renewal execution, minimizing cancellations Develops broad reaching executive...

Position Overview; Together with our sales team, we will strategically guide our customers on how to effectively utilize our products. As a Customer Success Manager, you will make proposals to improve our clients' business by using our systems and APIs. You will also d iscuss future plans with customers based on our product roadmap as well as providing feedback on customer needs to our product team in order to improve our products. Responsibilities: Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, landmarks, risks and metrics needed to achieve them. Demonstrate and educate new customers on how to use our products, content, and technologies in a manner that is tailored to their specific use-case. Monitor usage, health gauges, competitive landscape and any other relevant data in order to build a retention strategy. Find leads and connects with Sales to work on growth opportunities.(up sell and...

Role Responsibilities A senior client relationship owner for a set of large, complex, priority accounts responsible for sales and retention Deep knowledge of key industry trends and can share LSEG vision and how we can help client’s agenda Successfully engages and executes solution selling strategy to uncover opportunities and collaborate with product sales Owns the account planning and definition of key near and long term growth and retention strategies Owns pipeline hygiene, accurate sales and cancel forecasting for their set of accounts, pipeline coverage tracking and path to goal analysis Provides expert insights and recommendations on how to increase deal sizes, negotiates longer term deals and more enterprise-wide contracts; should be able to articulate cross-sell and up-sell opportunities to drive larger deals Owns the customer lifecycle framework and ensures strong commercial strategy, renewal execution, minimizing cancellations Develops broad reaching executive...

Position Overview; Together with our sales team, we will strategically guide our customers on how to effectively utilize our products. As a Customer Success Manager, you will make proposals to improve our clients' business by using our systems and APIs. You will also d iscuss future plans with customers based on our product roadmap as well as providing feedback on customer needs to our product team in order to improve our products. Responsibilities: Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, landmarks, risks and metrics needed to achieve them. Demonstrate and educate new customers on how to use our products, content, and technologies in a manner that is tailored to their specific use-case. Monitor usage, health gauges, competitive landscape and any other relevant data in order to build a retention strategy. Find leads and connects with Sales to work on growth opportunities.(up sell and...

This is Adyen Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays. We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify. Marketing Lead, Japan We’re looking for an experienced and motivated marketing leader with a strategic mindset to lead our Japan Marketing team. You are responsible for executing on the strategic plans for marketing and building our pipeline for Japan commercial teams! You are comfortable working and aligning across regional and global...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview    As a permanent Technical Account Manager at Broadridge Trading & Connectivity Solutions (Itiviti) , you will be part of our account management operations elite team. The position implies in depth understanding of customer services with ramifications into client onboarding, implementation, maintenance and support. You will have the best seats in the house, seeing in action and tuning up our vast products suite to work on our clients platforms spread around the whole globe. The team receives regular training and it works on a simple and effective knowledge sharing principle, everybody working as a whole unit. As Itiviti is constantly exporting talents in US, Europe or Asia, you will have the opportunity to discover exciting parts...

Position Summary We are looking for an individual who is passionate about sales in fast-paced / entrepreneurial environment. This position is focused on growing new business opportunity in existing accounts and new customers, in collaboration with account management. You will be responsible for representing our solutions to potential clients. We are a team-oriented group that promotes innovative thought and idea sharing globally. Responsibilities • Identifies and generates sales to existing and new customers • Develops new opportunities in relevant specialism • Converts leads provided by Lead Generation into sales • Acts as an advocate for customer needs to the business • Demonstrates skills in managing and handling sales across accounts and understanding the company’s product offering Preferred Skills and Experience: • Hungry to learn and stretch • Self-starter • ‘Hunter’ mindset and desire to build a career in sales and client facing roles • Undergraduate or...

High performance and growth start with yours Position Summary We are looking for a Proposition Sales Specialist to join our team in Japan. A subject matter expert to Data & Analytics solution sales (new, cross-sells, up-sells) for assigned propositions and territories with both existing and new customers. Lead on deals with your customers in cross-functional collaboration with internal specialist resources to proactively drive gross sales and revenue. Sounds amazing? Learn more below! Role Responsibilities: Structure, negotiate and close deals Develop and execute the sales strategy and plan for assigned proposition and territories Build and manage strong and quality sales pipelines for your sales forecasting and executions Take leadership in solution sales process for executions collaborating with other cross-functional teams, such as Account Managers, Pre-sales specialists, Products and Contents, etc. Qualifications and Experience Required: Consultative selling / Solution...

As part of the Data and Analytics Sales Team, we have an immediate opening for a Real Time, Enterprise Sales role in Japan.We are looking for passionate and enthusiastic problem-solvers with expertise in capital markets data to join us as we continue providing technology innovation and support to the world’s leading global capital markets companies. In this role, you will be part of a growing, talented team that is tasked with presenting the Data and Analytics Real Time data solutions to the financial services industry. Role Overview In this role, you will hunt for new prospects and opportunities with new and existing customers. Highly driven, you meet and exceed targets by leading with customer value, winning trust with your natural people skills and have an in-depth proposition knowledge. You know how to structure deals and how to leverage market and business acumen to outsell the competition. With a close eye on the sales pipeline, you will identify more opportunities daily,...

Position Summary As part of the Data and Analytics Product Team, we have an immediate opening for a Real Time, Enterprise Solutions Consultant with C++ Developer experience role in Japan. We are looking for passionate and enthusiastic problem-solvers with expertise in capital markets data to join us as we continue providing technology innovation and support to the world’s leading global capital markets companies. In this role, you will be part of a growing, talented team that is tasked with presenting the Data and Analytics Real Time data solutions to the financial services industry. The role of the Real Time, Enterprise Solutions Consultant, within the high performing Enterprise Product Management team, will help focus on commercialising the next generation of software and data solutions primarily into Tier 1 banks, hedge funds, asset managers and proprietary trading firms. Role Responsibilities In this role, you will support the sales team by providing deep technical expertise...

TORA is a leading provider of advanced investment management software for internationally recognized asset managers, hedge funds and institutional brokers. We are a global cloud-based front-to-back office technology provider delivering solutions for portfolio, trading and risk management.   We build innovative, award-winning products that cover the entire trading life-cycle including order and execution management (OEMS), portfolio management (PMS), analytics and risk control tools, Transaction Cost Analysis (TCA) and proprietary algorithms. We pride ourselves on being a trusted partner to our clients, providing custom solutions with rapid product implementation and superior technical support. Role summary Responsible for managing the execution and delivery of the value-added services that TORA provides to clients, including on-boarding, STP integration and management of other special projects to support the trading and operational activities of our clients.  This...

Role summary You will be accountable for developing and executing LSEG’s advocacy and engagement strategy related to policy issues impacting LSEG in Japan and selected markets in Asia Pacific. Role Responsibilities Develops and executes Group’s advocacy and engagement strategy related to policy issues within Japan and assigned markets in Asia Pacific Collaborates with the business (sales, business development), CAM, Legal, Compliance and others to develop key advocacy priorities, optimal policy outcomes, and messaging Monitors regulatory and geopolitical trends that may impact affect LSEG’s business within Japan and assigned markets in Asia Pacific, and advise on thought leadership which enables LSEG to mitigate risk / take advantage of opportunities Prepares written briefings and policy / research notes for LSEG senior leadership Represents LSEG within select industry associations at relevant forums, roundtables, and webinars Oversees and manages teams through...

Role Summary We are looking for an experienced and driven sales person with expertise in the Wealth Management Solutions space. You will be responsible for driving new sales in Japan by selling our Wealth Solutions to both existing and new clients. You will cover solutions such as Refinitiv Knowledge Direct (RKD), Workspace for Wealth Management (a desktop service), and other wealth management solutions. Your target customers will be financial service institutions and fintech companies in Japan. Based in Tokyo, as part of Asia Sales team, you will be responsible for pro-actively prospecting, qualifying and closing new sales opportunities. Role Responsibilities Proactively drive pipeline and gross sales Structure, negotiate and close deals Develop the sales strategy for the Wealth Proposition within their defined territory Provide insights and share Refinitiv thought leadership on their proposition with customers Deliver customer demonstrations on their specific...

Position Summary The role will need to work collaboratively with colleagues in Account Management, Propositions, Finance, Pre/Post Sales, the wider Sales Specialist teams, Commercial Policy and others as well as third-party channel partners. This role requires the ability to navigate a complex, challenging, and ever evolving SFI market that requires creativity, focus, tenacity, and the willingness to learn from both clients and colleagues. You will be responsible for creating awareness, being a deep functional and regional expert helping to grow the market in line with a sales quota. Role Responsibilities Working closely with the Sales Specialist’s you will help structure, negotiate, and close deals in the SFI space in Japan Clearly understand the client requirements and provide an end-to-end solution Proactively identify and develop a pipeline of opportunities Manage and create SFI strategy across Japan and co-ordinate and align strategy with Asia and global team...

Position Summary We are looking for an individual who is passionate about sales in fast-paced / entrepreneurial environment. This position is focused on growing new business opportunity in existing accounts and new customers, in collaboration with account management. You will be responsible for representing our solutions to potential clients. We are a team-oriented group that promotes innovative thought and idea sharing globally. Responsibilities • Identifies and generates sales to existing and new customers • Develops new opportunities in relevant specialism • Converts leads provided by Lead Generation into sales • Acts as an advocate for customer needs to the business • Demonstrates skills in managing and handling sales across accounts and understanding the company’s product offering Preferred Skills and Experience: • Hungry to learn and stretch • Self-starter • ‘Hunter’ mindset and desire to build a career in sales and client facing roles • Undergraduate or...

The Manager for Non-English Customer Support role is a senior leadership role and will manage a group of Customer Support Executives (CSEs) in Tokyo, for customer support of non-English speaking clients. This position is accountable for end-to-end service and quality of support, and to establish operational excellence . The position will also include accountability to and collaboration with multiple internal and external global stakeholders, including Proposition, Sales and Account Management, Product Management, Technology, and Operations.  The role is also tasked to deliver excellent performance across teams, develop and grow team leaders ensuring their ability to measure and drive behavioral excellence across both process and quality adherence to ensure frontline teams resourcing is managed effectively. Role Responsibilities & Key Accountabilities: Provides leadership and direction for Non-English support teams in Japan and Beijing location. Acts as...

High performance and growth start with yours Position Summary We are looking for a Proposition Sales Specialist to join our team in Japan. A subject matter expert to Data & Analytics solution sales (new, cross-sells, up-sells) for assigned propositions and territories with both existing and new customers. Lead on deals with your customers in cross-functional collaboration with internal specialist resources to proactively drive gross sales and revenue. Sounds amazing? Learn more below! Role Responsibilities: Structure, negotiate and close deals Develop and execute the sales strategy and plan for assigned proposition and territories Build and manage strong and quality sales pipelines for your sales forecasting and executions Take leadership in solution sales process for executions collaborating with other cross-functional teams, such as Account Managers, Pre-sales specialists, Products and Contents, etc. Qualifications and Experience Required: Consultative selling / Solution...

Position Summary As part of the Data and Analytics Product Team, we have an immediate opening for a Real Time, Enterprise Solutions Consultant with C++ Developer experience role in Japan. We are looking for passionate and enthusiastic problem-solvers with expertise in capital markets data to join us as we continue providing technology innovation and support to the world’s leading global capital markets companies. In this role, you will be part of a growing, talented team that is tasked with presenting the Data and Analytics Real Time data solutions to the financial services industry. The role of the Real Time, Enterprise Solutions Consultant, within the high performing Enterprise Product Management team, will help focus on commercialising the next generation of software and data solutions primarily into Tier 1 banks, hedge funds, asset managers and proprietary trading firms. Role Responsibilities In this role, you will support the sales team by providing deep technical expertise...