34 customer support executive jobs found in Kuala Lumpur

Role Summary: Technical Customer Support Executives is responsible for delivering consistent high-value, courteous service through customer’s inquiry by handling customer inquiries by phone and email regarding technical issues for sell-side and buy-side Mandarin-speaking customers. This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. The executive requires to develop and to maintain a solid understanding of technologies and Refinitiv’ products and applications. Role Responsibilities: Provide industry-leading technical support for Trading, FX, Advisory & Investment customers in China and Taiwan using LSEG applications and products Work closely with other local and overseas teams to provide exceeded and seamless customer experience Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers...

Role Summary Chinese Language Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, and data integrity inquiries from customers.  The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service by Phone and Email in Mandarin or Cantonese languages. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat or email in Mandarin or Cantonese. Log and classify all calls and requests for assistance in the customer...

Role Summary: Technical Customer Support Executives is responsible for delivering consistent high-value, courteous service through customer’s inquiry by handling customer inquiries by phone and email regarding technical issues for sell-side and buy-side Mandarin-speaking customers. This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. The executive requires to develop and to maintain a solid understanding of technologies and Refinitiv’ products and applications. Role Responsibilities: Provide industry-leading technical support for Trading, FX, Advisory & Investment customers in China and Taiwan using LSEG applications and products Work closely with other local and overseas teams to provide exceeded and seamless customer experience Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers...

Bahasa Indonesia & Bahasa Malaysia Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Bahasa Indonesian &...

Thai Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Thai. Log and classify all calls and...

Vietnamese Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or services by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Vietnamese. Log and classify all calls and...

Korean Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Korean. Log and classify all calls and...

Korean Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Korean. Log and classify all calls and...

Thai Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Thai. Log and classify all calls and...

Vietnamese Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop, Workspace and DataScope products, covering usability and customization, content search, explanation, data integrity, restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or services by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Vietnamese. Log and classify all calls and...

Bahasa Indonesia & Bahasa Malaysia Language Support: Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat, or email in Bahasa Indonesian &...

Role Summary The Customer Support Team Manager is responsible with the day-to-day management of team supporting customers of LSEG, Trading and Banking products in Asian languages such as Mandarin and Cantonese (non-English). This role is a blend of management and hands-on operational duties and includes leading a group of customer support executives as well as responding to customer queries. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to staying on top of what both customers and staff are experiencing. This is an amazing opportunity for someone with passion for leadership role and enjoys meeting challenging business goals in the customer support. Responsibilities: Lead a team of Customer Support Executives supporting the Trading and Banking products in Mandarin and Cantonese languages, to proactively respond and handle customer queries and communication ensuring that resolution is provided on a timely manner....

Role Summary The Customer Support Team Manager is responsible with the day-to-day management of team supporting customers of LSEG, Trading and Banking products in Asian languages such as Mandarin and Cantonese (non-English). This role is a blend of management and hands-on operational duties and includes leading a group of customer support executives as well as responding to customer queries. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to staying on top of what both customers and staff are experiencing. This is an amazing opportunity for someone with passion for leadership role and enjoys meeting challenging business goals in the customer support. Responsibilities: Lead a team of Customer Support Executives supporting the Trading and Banking products in Mandarin and Cantonese languages, to proactively respond and handle customer queries and communication ensuring that resolution is provided on a timely manner....

CUSTOMER SUPPORT TEAM MANAGER – Asian Language Support The Customer Support Team Manager is responsible for the day-to-day management of team supporting customers of LSEG, Trading and Banking products in Asian languages; specifically, Indonesian & Malaysian Bahasa, Thai, Vietnamese and Korean. This role is people manager role with occasional hands-on operational duties in case of escalations and includes leading a group of customer support executives. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to staying on top of what both customers and staff are experiencing. This is an amazing opportunity for someone with passion for leadership role and enjoys meeting challenging business goals in the customer support. Responsibilities: Lead a team of Customer Support Executives supporting the Trading and Banking products in Asian languages (specified above), to proactively respond and handle customer queries and communication...

CUSTOMER SUPPORT TEAM MANAGER – Asian Language Support The Customer Support Team Manager is responsible for the day-to-day management of team supporting customers of LSEG, Trading and Banking products in Asian languages; specifically, Indonesian & Malaysian Bahasa, Thai, Vietnamese and Korean. This role is people manager role with occasional hands-on operational duties in case of escalations and includes leading a group of customer support executives. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to staying on top of what both customers and staff are experiencing. This is an amazing opportunity for someone with passion for leadership role and enjoys meeting challenging business goals in the customer support. Responsibilities: Lead a team of Customer Support Executives supporting the Trading and Banking products in Asian languages (specified above), to proactively respond and handle customer queries and communication...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

Who We Are LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in 190 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their pre-trade decisions and executing trades to raising capital, clearing and optimisation. Backed by more than three centuries of experience and innovative technologies and a team of 25,000 people in 70 countries, we are driving financial stability, empowering economies and enabling you to grow sustainably. Through products and services including  Workspace, Eikon, Yield Book, StarMine, Lipper  and  DataScope , we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000...

London Stock Exchange Group (LSEG) LSEG is a leading global financial markets infrastructure and data provider. We play a vital social and economic role in the world’s financial system. With our trusted expertise, global scale, and foundational financial and transaction services — data, analytics, risk, collateral and processing solutions, capital formation and trade execution — we enable the sustainable growth and stability of our customers and their communities. LSEG listed on the London Stock Exchange in 2001. To reflect the breadth of our business we operate under the ticker symbol LSEG. LSEG (London Stock Exchange Group) operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG ESSENTIAL DAY TO DAY RESPONSIBILITIES   People Management Provide leadership to a team of, typically, 10-15 employees (performance management,...

London Stock Exchange Group (LSEG): LSEG is a leading global financial markets infrastructure and data provider. We play a vital social and economic role in the world’s financial system. With our trusted expertise, global scale, and foundational financial and transaction services — data, analytics, risk, collateral and processing solutions, capital formation and trade execution — we enable the sustainable growth and stability of our customers and their communities. LSEG listed on the London Stock Exchange in 2001. To reflect the breadth of our business we operate under the ticker symbol LSEG. LSEG (London Stock Exchange Group) operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.   Role Summary Senior Content Analyst/Senior Analyst is responsible for collaborating and leading projects on a global scale and serves as a backup for Team...

Role Purpose The role of the Implementation Project Specialist is to own all aspects of implementation for customers ranging from new implementation to upgrades and other required changes once these have been discussed and agreed. The role will apply project management skills to communicate and co-ordinate on agreed activities to ensure that they are delivered on time and to a high quality. The Implementation Project Specialist will be liaising with the customer and all internal resources frequently to deliver on planned activities and will ensure that all processes are adhered to. There will also be a close relationship between this role and the Implementation Relationship Manager in order to keep updated with proposed changes and upcoming activities. Responsibilities  Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role. Coordinate all internal stakeholders and resources to achieve the objective of the...

Who We Are LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in 190 countries.We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their pre-trade decisions and executing trades to raising capital, clearing and optimisation. Backed by more than three centuries of experience and innovative technologies and a team of 25,000 people in 70 countries, we are driving financial stability, empowering economies and enabling you to grow sustainably. Through products and services including  Workspace, Eikon, Yield Book, StarMine, Lipper  and  DataScope , we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000...

London Stock Exchange Group (LSEG): LSEG is a leading global financial markets infrastructure and data provider. We play a vital social and economic role in the world’s financial system. With our trusted expertise, global scale, and foundational financial and transaction services — data, analytics, risk, collateral and processing solutions, capital formation and trade execution — we enable the sustainable growth and stability of our customers and their communities. LSEG listed on the London Stock Exchange in 2001. To reflect the breadth of our business we operate under the ticker symbol LSEG. LSEG (London Stock Exchange Group) operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.   Role Summary Senior Content Analyst/Senior Analyst is responsible for collaborating and leading projects on a global scale and serves as a backup for Team...

Who We Are LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in 190 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their pre-trade decisions and executing trades to raising capital, clearing and optimisation. Backed by more than three centuries of experience and innovative technologies and a team of 25,000 people in 70 countries, we are driving financial stability, empowering economies and enabling you to grow sustainably. Through products and services including  Workspace, Eikon, Yield Book, StarMine, Lipper  and  DataScope , we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000...

Who We Are LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in 190 countries.We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their pre-trade decisions and executing trades to raising capital, clearing and optimisation. Backed by more than three centuries of experience and innovative technologies and a team of 25,000 people in 70 countries, we are driving financial stability, empowering economies and enabling you to grow sustainably. Through products and services including  Workspace, Eikon, Yield Book, StarMine, Lipper  and  DataScope , we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000...