923 customer support associate jobs found

Social Media Customer Support Associate We’re looking for Social Media Customer Support Associates to grow and develop our new Social Media Support team in Sao Paulo! Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking .  You’ll receive a competitive package including a competitive monthly salary + Restricted Stock Units (RSUs) in a profitable company + an extensive benefits package! The projected start date for this role is late April 2023.   Read more about open roles and Wise here: https://www.wise.jobs Your mission:  Your mission is to help Portuguese speaking customers have an excellent experience with Wise. This role is a unique opportunity for someone passionate about both social media and providing an exceptional customer experience, where you'll engage with...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 15 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English and French-speaking Customer Support Associate to join our team in Budapest. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 15 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English and Spanish speaking Customer Support Associate to join our team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Data Transformation Analyst I/Customer Support Associate – OPIS Retail (U.S. Shift) Your role Are you an analytical thinker with a high level of attention to detail? Do you enjoy problem solving, data research, and helping customers with complex business solutions? We’re looking for a Data Transformation Analyst/Customer Support Associate within the OPIS Retail Fuels Division. In this hybrid role, you will: Maintain the data quality for retail fuels pricing, station, and amenities data across North America and Australia, eventually expanding globally. Run quality control processes to correct or eliminate incorrect or invalid data points according to OPIS methodology. Assist the retail business development and product development teams in data...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you an analytical thinker with a high level of attention to detail? Do you enjoy problem solving, data research, and helping customers with complex business solutions? We’re looking for a Data Transformation Analyst/Customer Support Associate within the OPIS Retail Fuels Division. In this hybrid role, you will: Maintain the data quality for retail fuels pricing, station, and amenities data across North America and Australia, eventually expanding globally.  Run quality control processes to correct or eliminate incorrect or invalid data points according to OPIS methodology. Assist the retail business development and product development teams in data reliability goals.  Provide sales support by creating historical data...

We’re looking for a Customer Support Associate who has an excellent command of both Bahasa Indonesia and English to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to help customers have the best experience possible with our product working across email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift Go above and beyond...

We’re looking for a Customer Support Associate  who has an excellent command of both Cantonese and/or Mandarin and English to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to help customers have the best experience possible with our product working across email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift Go above and...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 15 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English and Polish-speaking Customer Support Associate to join our team in Budapest. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 15 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English and German-speaking Customer Support Associate to join our team in Budapest. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 15 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English and German-speaking Customer Support Associate to join our team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 13 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English-speaking Customer Support Associate to join our team in Budapest. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 15 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English-speaking Customer Support Associate to join our team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work across...

Empower the Individual Through Crypto Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement. At Gemini, our mission is to empower the individual...

We’re looking for a Customer Support Agent who has an excellent command of both Japanese and English to join our growing team in Tokyo. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to bring about the best experience possible with our products, via email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours/days off for these shifts) Go above and beyond...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you a process-oriented thinker with a high level of attention to detail?  Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions? We’re looking for a Client Services/Customer Support Associate within the OPIS Division to: Identify, track and respond to client requests and feedback via the task management system. Provide troubleshooting and resolutions with escalation of complex requests to SME. Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat. Collaborate with colleagues on sales, editorial, marketing and IT teams to ensure...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you a process-oriented thinker with a high level of attention to detail?  Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions? We’re looking for a Client Services/Customer Support Associate within the OPIS Division to: Identify, track and respond to client requests and feedback via the task management system. Provide troubleshooting and resolutions with escalation of complex requests to SME. Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat. Collaborate with colleagues on sales, editorial, marketing and IT teams...

By selecting “Apply” above, you indicate you have read and acknowledge the Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you a process-oriented thinker with a high level of attention to detail?  Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions? We’re looking for a Client Services/Customer Support Associate within the OPIS (Oil Price Information Service Division to: Identify, track and respond to client requests and feedback via the task management system. Provide troubleshooting and resolutions with escalation of complex requests to SME. Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat. Collaborate with colleagues on sales,...

At Coinbase, our mission is to increase economic freedom around the world , and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all...

At Coinbase, our mission is to increase economic freedom around the world , and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all...

Key accountabilities • Ensure clearing services are delivered accurately, on time and within specified standards of quality, those services include daily margins and default funds payments, collateral deposits and returns, expiries of derivatives contracts, members default management, projects, testing of new services • Ensure settlement services are delivered accurately, on time and within specified standards of quality, this services include monitoring and management of settlement activities, adjustment management for corporate actions, buy in/sell out management, members default management • Applies expertise to resolve complex and escalated operational issues in an accurate and timely manner, ensuring adherence to KPIs, agreed contracts and internal requirements • Provide client support in liaison with Sales and Membership teams and escalate client queries when necessary • Contribute to operation enhancement projects to streamline workflow and provide better support to...

The Associate role is a critical role supporting FTSE Russell within the Benchmarks & Indices division of the London Stock Exchange Group. The global team is the first point of contact for all FTSE Russell inquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated on a daily basis, from global benchmarks to the primary domestic indicators, from equities to sustainable investments, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. The Client Services Function Liaise with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are coordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations Provide support to non-clients (i.e. prospects), academics, media and the various internal stakeholder teams Identify...

The Associate role is a critical role supporting FTSE Russell within the Benchmarks & Indices division of the London Stock Exchange Group. The global team is the first point of contact for all FTSE Russell inquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated on a daily basis, from global benchmarks to the primary domestic indicators, from equities to sustainable investments, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. The Client Services Function Liaise with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are coordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations Provide support to non-clients (i.e. prospects), academics, media and the various internal stakeholder teams Identify...

The Associate role is a critical role supporting FTSE Russell within the Benchmarks & Indices division of the London Stock Exchange Group. The global team is the first point of contact for all FTSE Russell inquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated on a daily basis, from global benchmarks to the primary domestic indicators, from equities to sustainable investments, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. The Client Services Function Liaise with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are coordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations Provide support to non-clients (i.e. prospects), academics, media and the various internal stakeholder teams Identify...

The Associate role is a critical role supporting FTSE Russell within the Benchmarks & Indices division of the London Stock Exchange Group. The global team is the first point of contact for all FTSE Russell inquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated on a daily basis, from global benchmarks to the primary domestic indicators, from equities to sustainable investments, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. The Client Services Function Liaise with clients and vendor partners directly to help understand and resolve their queries, taking ownership of the queries, and ensuring that they are coordinated among departments, escalated as necessary, and dealt with in conjunction with SLAs and expectations Provide support to non-clients (i.e. prospects), academics, media and the various internal stakeholder teams Identify...