2307 customer support analyst jobs found

S&P Global Market Intelligence – Loan Settlement Operations The Role: Client Services – Customer Support Analyst The Team: The Loan Platforms division of S&P Global offers an innovative suite of products for its’ clients to address all of their loan settlement needs. It is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary loan markets. Through a unique combination of experienced personnel and electronic processing, hardware, and software, Loan Platforms is a single system to address market demands and support the entire life cycle of a loan. The Impact: The successful candidate will form a key part of the Loan Platforms team, responsible for maintaining the day-to-day operations of our Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients. What’s in it for you: An exciting opportunity for someone with an...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you a process-oriented thinker with a high level of attention to detail?  Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions? We’re looking for a Client Services/Customer Support Associate within the OPIS (Oil Price Information Service Division to: Identify, track and respond to client requests and feedback via the task management system. Provide troubleshooting and resolutions with escalation of complex requests to SME. Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat. Collaborate with colleagues on...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Data Transformation Analyst I/Customer Support Associate – OPIS Retail (U.S. Shift) Your role Are you an analytical thinker with a high level of attention to detail? Do you enjoy problem solving, data research, and helping customers with complex business solutions? We’re looking for a Data Transformation Analyst/Customer Support Associate within the OPIS Retail Fuels Division. In this hybrid role, you will: Maintain the data quality for retail fuels pricing, station, and amenities data across North America and Australia, eventually expanding globally. Run quality control processes to correct or eliminate incorrect or invalid data points according to OPIS methodology. Assist the retail business development and product development teams in...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you an analytical thinker with a high level of attention to detail? Do you enjoy problem solving, data research, and helping customers with complex business solutions? We’re looking for a Data Transformation Analyst/Customer Support Associate within the OPIS Retail Fuels Division. In this hybrid role, you will: Maintain the data quality for retail fuels pricing, station, and amenities data across North America and Australia, eventually expanding globally.  Run quality control processes to correct or eliminate incorrect or invalid data points according to OPIS methodology. Assist the retail business development and product development teams in data reliability goals.  Provide sales support by creating historical...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you a process-oriented thinker with a high level of attention to detail?  Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions? We’re looking for a Client Services/Customer Support Associate within the OPIS Division to: Identify, track and respond to client requests and feedback via the task management system. Provide troubleshooting and resolutions with escalation of complex requests to SME. Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat. Collaborate with colleagues on sales, editorial, marketing and...

CoinFlip is a leading fintech company powered by cryptocurrency. Believing everyone deserves to participate in the new digital economy, the company operates one of the world’s largest networks of cryptocurrency ATMs — with over 4,000 active kiosks — as well as an over-the-counter trading desk. In 2022, CoinFlip became an international company by expanding into Canada , and launched CoinFlip Ventures , a new initiative designed to support start-up companies.  CoinFlip placed No. 60 on the 2021 Inc. 5000 list of the nation’s fastest-growing private companies. CoinFlip was also named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain’s Business.  As our growth trajectory continues, we’re looking to quickly expand all of our teams. It’s an exciting time to join CoinFlip as we’re pursuing additional business lines and continued international expansion to further cement us as a leading financial technology company.  The Security Analyst will be responsible...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Business Analyst, Support Adyen is looking for a business analyst with a focus on support to join our team in Amsterdam. This team helps to embed analytics into the decision-making processes for multiple teams within the operations function. You will be working together with the Global Support team to build dashboards, expand our knowledge on customer data and improve the way we look at providing the best customer experience. The ideal candidate has a strong analytical mindset...

Refinitiv, now the Data & Analytics Division of LSEG, is the market leading provider of financial data, analytics and workflows addressing the evolving needs of financial, business and government organizations across all global markets.   We offer a range of market leading products, tools and enterprise solutions to support effective regulatory and reputational risk compliance management. Serving more than 40,000 institutions in approximately 190 countries, Refinitiv provides advanced data and compliance technology and research to help our clients clarify, manage and mitigate risks. These products include Financial crime risk, digital identity, 3rd party risk, KYC and due diligence.   As Sales Director for Digital Identify & Fraud in the Americas you will lead a team of sellers responsible for delivering the gross & outright sales target. Digital Identity & Fraud solutions sits within the Customer & Third-Party Risk business of the London Stock...

Qredo is a decentralized digital asset management infrastructure and product suite designed to unlock new opportunities for institutional investors in digital assets and decentralized finance. Qredo's Layer 2 blockchain protocol enables users to seamlessly transfer and settle BTC, ETH, and ERC-20 tokens. Assets are secured by Qredo’s advanced Gen 2.0 multi-party computation (MPC), which provides tier-1 bank security and institutional-grade governance. The Market Research Analyst will be responsible for conducting market research to support the development and implementation of company strategies. This will include analyzing market trends, assessing customer needs, and recommending solutions to drive growth. The ideal candidate will have a deep understanding of the blockchain industry and be able to use their knowledge to support the growth of our company.   Responsibilities Conduct market research to understand market trends, customer needs, and competition Analyze...

We are currently looking for a full-time Software Quality Analyst Engineer to be part of a team that is responsible for delivering timely , high-quality releases that delight our customers in the upstream oil & gas sector. You will work in a collaborative, multi-functional team environment to design, develop, deliver, and support software desktop applications within the upstream energy analytics space.      About You:     You’re h ighly collaborative - you have an affinity for finding solutions through discussions with team members   You’re a problem solver – you enjoy solving complex problems, and are comfortable exploring them even if the problem and solution are not yet well-defined    You’re always improving something – whether it’s learning a new testing methodology , or finding better ways to do things in your team or...

The Role : Lead Data Analyst The Team: The Team of Data Analyst’s work on various research reports and company documents to collect information & generate meaningful consensus from the collected data. This effort is coupled with real time monitoring of global industry trade publications and websites/news aggregators. Different Team supports the below & many more business lines: Compustat Fundamentals – The team delivers and maintains accurate, complete, and timely data sets while taking into account the business units’ global interests and needs internally & externally. Fundamentals Data is part of the Data/Content Management Group. The team is involved in various processes, carrying out tasks involving data collection, standardizing, database maintenance, correction of the data, and publishing. The Impact : We provide highest quality content that is essential for our clients to make decisions with conviction. As a Data Analyst, you will support the integrity...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

YOU AND YOUR TEAM: You will join the team of around 40 colleagues based in Gdynia. Altogether your major responsibility will be to monitor market events related to legal entity data, build company’s profile and business descriptions & hierarchy relation trees and assign company classification codes. You will be much exposed to partner with several internal teams located around the world, which makes this job diverse and gives opportunity to learn constantly. You will also be a partner for our customers supporting them to use our products.   WHY IS THIS JOB IMPORTANT? The information which you provide is immediately displayed in our flagship products: Datascope Select and Eikon. Our customers, mostly international banks and risk managers take advantage of your expertise to take their business decisions every day.   COMPENSATION: You will receive the annual gross salary of 60 000 PLN. You will also be entitled to a language bonus scheme and additional...

Job Description: The role sits within CIAM (Customer Identity Access Management), Administration, Rights & Entitlements Technology group, which forms part of LSEG’s Shared Technology division. Working within an Agile Delivery Framework, the successful individual will be responsible for supporting the Entitlements Platform and assisting in the delivery of strategic initiatives through accurately translating business requirements, into data and technical requirements, which can be delivered effectively by an Agile scrum team. Key Responsibilities: •    Document and translate business requirements into detailed user stories, along with creating supporting documentation in Confluence  •    Own and maintain user story backlog in JIRA, prioritising where required •    Collaborate and build relationships with Scrum Teams, Developers, Product Managers, and other key stakeholders •    Actively look to resolve, mitigate, escalate, and share risks and issues in a timely manner and...

Associate Market Analyst Evaluated Pricing Operations The Associate [Bond] Market Analyst (the analyst) in Refinitiv Evaluated Pricing Operations is responsible for fixed income and derivative evaluation support and customer service. Refinitiv provides evaluated pricing on over 2.7 million fixed income instruments and derivatives per day which are used by asset managers, custodian banks, investment banks, and third-party vendors. Day to day responsibilities include pricing production activities and query case management. Pricing production involves the creation and maintenance of syndicated bank loans, client file creation, validation of quotes and trades, and new issuance research. The analyst will also research all queries submitted by customers including coverage and quality requests. The analyst will have prior experience in finance and customer service. Strong passion for capital markets and understanding of bond mathematics are key for the role....

Role profile: Department description - Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group.  The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification, Client Support and Market Operations Services. Team description - The FXAll Technical Onboarding team works with FXAll Clients to connect via TCCI/TCPI protocols, FIX Cash RFQ API gateways as well as custom FIX gateway development for Options and Algos products. They assist in pre-sales conversations with global prospects.  The team works with sales, RMs and technology teams to provide best solutions to clients.  The team develop custom Java translations to accommodate customer requirements.  Also, maintain standard translations to accommodate new platform offering.   The team is located in London, New York and Bangalore. Role Description – The FXAll Technical Onboarding Analyst is...

Analytics Modeling Analyst “Analytics Capabilities and Practices” , is a global group in London Stock Exchange Group (LSEG).  It works towards building advanced analytical capabilities including data science and predictive modeling, dashboarding and data visualization, and data stewardship. This team supports “Customer Operations- Data and Analytics” with latest Analytics tools and capabilities.   Job Requirements: Use Data Science (ML/DL/NLP Techniques) to develop solutions for “Customer Operations- Data and Analytics”. Work with large datasets to build unsupervised, semi-supervised and supervised machine learning /deep learning models. Perform statistical (and machine learned) analyses on data to build quality metrics like Accuracy, Completeness and Timeliness. Ability to track down complex data quality and data integration issues, evaluate different algorithmic approaches, and analyze data to solve problems. Curiosity about the details of datasets is essential....

BUSINESS ANALYST - REPORTING (DGRSE) Performance Excellence drives Customer Operations culture of quality, consistency and continuous development resulting in exceptional performance and a first-class customer experience. Data Quality & Workflow Reporting provides transparency to D&A Customer Operations’ performance focusing on the key data sets that power our measurement of timelines, accuracy and completeness. The team will support our Market Driven Metrics program and delivery of timely operational reporting required to run our core customer workflows. Working within Performance Excellence, a Business Analyst – Reporting (DGRSE) will engage with LSEG internal customers to interpret information from performance management reporting, to define and document the requirements and manage the implementation of the reports to agreed timelines. Such complex reports should be done by collaborating with other team members to deliver the required reports on time and with...

Refinitiv, now the Data & Analytics Division of LSEG, is the market leading provider of financial data, analytics and workflows addressing the evolving needs of financial, business and government organizations across all global markets.   We offer a range of market leading products, tools and enterprise solutions to support effective regulatory and reputational risk compliance management. Serving more than 40,000 institutions in approximately 190 countries, Refinitiv provides advanced data and compliance technology and research to help our clients clarify, manage and mitigate risks. These products include Financial crime risk, digital identity, 3rd party risk, KYC and due diligence.   As Sales Director for Digital Identify & Fraud in the Americas you will lead a team of sellers responsible for delivering the gross & outright sales target. Digital Identity & Fraud solutions sits within the Customer & Third-Party Risk business of the London Stock...

Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. We are looking for an outstanding compliance professional to join our fast-growing team as the Fraud Risk Management Analyst for the UK, EU and Rest of World. In this role, you will work closely across the compliance team and other functions in the company to provide support on compliance and regulatory matters focusing on financial crimes compliance.  We are looking for a highly motivated, adaptable and collaborative person who can handle high volume in-depth investigations, alerts and escalations. If you have experience in a fast-paced environment and are looking for an opportunity to be a member of an innovative compliance team in the crypto currency space, this is the perfect opportunity for you!...

Contract: Permanent employee Hours: 35 hours per week. Flexible working arrangements available Location:   An adaptable mix of virtual and in-person at our London office. Our teams usually work from the office 1-2 days per week As a Senior Business Analyst in our Internal Products programme, you will play an essential role in owning and shaping the BA activities in the CRM team. About the CRM team The CRM team has an extensive remit, supporting multiple Salesforce organisations and touching almost every division in the FT. They work with internal business divisions, delivering robust systems and efficient processes so they in turn can provide the best experience to our customers. Their scope is varied and challenging, and they look to solve problems like: Upgrading our Salesforce integration with the FT’s membership platform Facilitating new products and features, such as customer self-service options Designing...

Product Analyst We’re looking for a Product Analyst who is passionate about our mission to join our fast growing North America product team. In this role, you will have a unique opportunity to work with a rich dataset and drive insights to inform what we build next, which will have a direct impact on how we grow as a business and add value to our customers. You’ll receive a competitive package including a starting salary of  $100K - $130K  +  Restricted Stock Units (RSUs)  in a profitable company +  best in class benefits!  ( more info below  😉) Your mission: At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money.  Here’s how you’ll be contributing: You’ll analyze our usage, conversion, adoption and...

Senior Product Analyst We’re looking for a Senior Product Analyst who is passionate about our mission to join our fast growing North America product team. In this role, you will have a unique opportunity to work with a rich dataset and drive insights to inform what we build next, which will have a direct impact on how we grow as a business and add value to our customers.  You’ll receive a competitive package including a starting salary of  $130K - $170K  +  Restricted Stock Units (RSUs)  in a profitable company +  best in class benefits!  ( more info below  😉) Your mission: At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money.  Here’s how you’ll be contributing: You’ll analyze our usage, conversion,...