123 customer support agent jobs found

As our new Customer Support Agent, you will be part of the Customer Success Team based in Tallinn, Estonia. The position is crucial to supporting our mission to make the financial markets accessible to everyone. Here are some of the tasks and challenges you will tackle: Dealing with and resolving challenging support cases from end customers (B2C) Assisting in the continuous improvement of our Customer Support processes and procedures Collaborating with internal and external Teams and stakeholders (e.g., Compliance, Account Management, Product Management) Prepare product or service reports by collecting and analyzing customer information Provide accurate, valid and complete information by using the right methods/tools Reviewing customer data and identifying potential AML/KYC red flags if and as required Assisting in the implementation of AML/KYC policies and procedures Requirements Native or fluent Italian language Excellent English language Previous...

CoinFlip is a leading fintech company powered by cryptocurrency. Believing everyone deserves to participate in the new digital economy, the company operates one of the world’s largest networks of cryptocurrency ATMs — with over 4,000 active kiosks — as well as an over-the-counter trading desk. In 2022, CoinFlip became an international company by expanding into Canada , and launched CoinFlip Ventures , a new initiative designed to support start-up companies.  CoinFlip placed No. 60 on the 2021 Inc. 5000 list of the nation’s fastest-growing private companies. CoinFlip was also named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain’s Business.  As our growth trajectory continues, we’re looking to quickly expand all of our teams. It’s an exciting time to join CoinFlip as we’re pursuing additional business lines and continued international expansion to further cement us as a leading financial technology company.  We’re seeking a Customer Support Agent...

CoinFlip is a leading fintech company powered by cryptocurrency. Believing everyone deserves to participate in the new digital economy, the company operates one of the world’s largest networks of cryptocurrency ATMs — with over 4,000 active kiosks — as well as an over-the-counter trading desk. In 2022, CoinFlip became an international company by expanding into Canada , and launched CoinFlip Ventures , a new initiative designed to support start-up companies.  CoinFlip placed No. 60 on the 2021 Inc. 5000 list of the nation’s fastest-growing private companies. CoinFlip was also named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain’s Business.  As our growth trajectory continues, we’re looking to quickly expand all of our teams. It’s an exciting time to join CoinFlip as we’re pursuing additional business lines and continued international expansion to further cement us as a leading financial technology company.  We’re seeking a Customer Support Agent...

We’re looking for a Customer Support Agent who has an excellent command of both Japanese and English to join our growing team in Tokyo. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to bring about the best experience possible with our products, via email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours/days off for these shifts) Go above and beyond...

Customer Support Associate We’re looking for English speaking Customer Support Associates   to join our growing team of Customer Support Rockstars at Wise! You'll support our North American customers from our new Austin, Texas office! 🚀 Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and  we’re on a  mission : to make money without borders the new normal . We’ve got 13 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We work differently and we’re proud of it! At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business. You’ll receive a competitive package including a starting salary of $22.25 per hour + Restricted Stock Units (RSUs) in a profitable company +...

Job Title Continuous Improvement Engineer Job Purpose What does a successful Continuous Improvement Engineer do? You will drive cultural change by building partnerships with Business Unit leaders to equip & enable customer centric, process focused, data driven decisions into the way we lead and work by utilizing industry best practice methodologies to improve quality and client satisfaction. It’s a tough job that you can love if you have the right personality to reach out to people up and down the organization to present your vison for a better way to do things and get everyone on board to do the hard work to actually change.   What you will do: A CIE acts as a change agent to lead performance quality awareness and the understanding and use of process improvement tools. You will lead the assessment, identification and realization of productivity and other operations improvement opportunities within the Fiserv Output Solution division. You will...

Outsourcing Delivery Analyst  Job Description Summary S&P Global has an opening for an analytical and detail-oriented individual to handle data maintenance, support, training, reporting, and business analysis activities for clients’ Structured Finance Obligations, including CLOs, CBOs, and Swaps. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Candidate should display strong financial adaptability, PC skills, and expect full accountability for all assigned projects. Responsibilities Process trade settlement in WSO Admin based on the information provided by client. Insure timely and efficient processing of all new borrowings, increases, rollovers, pay downs, commitment reductions, etc. Responsible for accurately processing daily activity, new deal closings, restructures and amendments for all asset types (Loans, Bonds, ABS, Equities, CDS) by reviewing source documentation and faxes from agent banks...

Job Description Summary S&P Global has an opening for an analytical and detail-oriented individual to handle data maintenance, support, training, reporting, and business analysis activities for clients’ Structured Finance Obligations, including CLOs, CBOs, and Swaps. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Candidate should display strong financial adaptability, PC skills, and expect full accountability for all assigned projects. Responsibilities   Process trade settlement in WSO Admin based on the information provided by client. Insure timely and efficient processing of all new borrowings, increases, rollovers, pay downs, commitment reductions, etc. Responsible for accurately processing daily activity, new deal closings, restructures and amendments for all asset types (Loans, Bonds, ABS, Equities, CDS) by reviewing source documentation and faxes from agent banks Process interest,...

Job Title Cloud Program Manager, Advisor Job Purpose Cloud Program Manager, Advisor What does a successful Cloud Program Manager, Advisor do at Fiserv? Are you looking for an opportunity to innovate, pursue new technologies, solve problems, and contribute to high-profile projects? Do you want to join a firm that’s making significant annual investment in technology, and revolutionizing Financial Services in the cloud? Are you a “driver,” not a “passenger” on your team, demonstrating a passion for solving hard technical problems, and propelling delivery forward?  The harder the problem, the better you stand out; do you rise to a challenge? Do you have a breadth of knowledge in computer science, a problem solving mentality and a desire to learn? Do you have cloud program management or engineering experience that includes core development on platform, data processing, and application development? If that sounds like you, and you yearn to be part of a team...

S&P Global Market Intelligence The Role: Application Support Engineer  The Team:  Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the...

S&P Global Market Intelligence The Role: DevOps Engineer  The Team:  Loan Platforms is an electronic trade processing platform utilized to efficiently settle syndicated loan trades. Used by lenders, agent banks, custodians, trustees, borrowers, and legal professionals, IHS Markit Loan Platforms automates loan trade affirmation, confirmation and matching to facilitate the processing of loan trades. Loan Settlement platforms are market leader in trade settlement. The platform is designed to improve liquidity and efficiency in the par and distressed loan markets, facilitate trading and provide real-time reporting based on the status of open and historical trades. The Impact:  We are seeking a bright, self-motivated DevOps Engineer to join our Engineering team. The DevOps Engineer is responsible for hands-on build-out, configuration, deploy, scale, orchestration and monitoring in supporting infrastructure and our release pipeline for global commercial software platforms....

S&P Global Market Intelligence The Role: UI Developer .Net  The Team:  Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the syndicated...

S&P Global Market Intelligence   The Role: Sr. Software Engineer Java   The Team:   Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in...

S&P Global Market Intelligence The Role: Software Engineer .Net Full stack The Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the...

S&P Global Market Intelligence The Role: Sr. UI developer .Net with Angular The Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the...

S&P Global Market Intelligence The Role: DevOps Engineer The Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the...

S&P Global Market Intelligence The Role: SQA Engineer The Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the...

S&P Global Market Intelligence The Role: SQA Engineer The Team: Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the...

S&P Global Market Intelligence The Role: Application Support Engineer  The Team:  Loan Platforms form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets. The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades. It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades. The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the...

The Role : Directo, Build & Launch - US/Global Equity Grade : (relevant for internal applicants only): 13 The Location : US The Impact :    S&P Dow Jones Indices is seeking a Team Lead to join our Build & Launch organization.  In this role, you will manage and drive the Research & Design, Development, and Launch efforts of a product line within one of our product groups – Equity Icons, Smart Beta, FICC (Fixed Income, Commodities, Currencies/Crypto). You will play a vital role in the organization moving towards a more agile way of building and launching index solutions.  You will drive adoption of agility practices and operating model by defining concrete and impactful set of OKRs; and delivering customer value. In close collaboration with the Acceleration Office and Communications, you will manage the organization to help drive behavior change.  You will work closely with Finance, Governance, and other teams to track organizational metrics and manage...

We’re currently hiring People Partners to join our growing People team and our mission. You’ll be supporting our servicing workforce across Customer Service and Operations.  These are new, pioneering roles for our functions and will be at the forefront for the next evolution of the People team by building a new People Partner function globally.  We are looking for a commercially minded, driven and goal- oriented HR Business Partner who will actively partner across our global product teams at Wise. This gives you an exciting opportunity to work internationally with very talented people as the HR Business Partner, whilst also being part of a larger People Team. This role offers a lot of variety and scope, giving you access to make an impact at scale at Wise. If you’re a curious, passionate and result oriented HR professional, with an eye for detail, data and employee relations matters, then this role is for you! You’ll thrive in creating great workplaces and working on a...

Job Title Customer Service Associate Job Purpose Job Description * Our Mission We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.   Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other. The Opportunity As the Customer Service Agent, you will be working within our highly energised call centre environment, receiving inbound calls from our credit card...

The Role: Senior Analyst, Data Management & Solutions The Grade : 10A The Location: Mumbai The Team:  The Global Data Management (GDM) team within the Global Index Management & Production Group (IMPG) Overview : IMPG has intensive operational processes to manage and validate both internal and external market data, including but not limited to fundamental, segment, factor/thematic, ESG data and measures, allowing analysts to act on those events in a timely and informed manner. Accuracy and timing are two keys to the success of daily data management and index operations. In order to support these goals, IMPG has been utilizing various technologies to automate their processes wherever possible. Those technologies include but are not limited to Python, Excel VBA, Blue Prism, and WalkMe. IMPG also uses MS Access and SQLite to manage their data. What’s in it for you: The Data Science role is a part of the GDM team, which is central to SPDJI’s overall...

Our Team The Agent Services Team specializes in providing syndicated loan agents with administrative outsourcing services. Agent Services performs work on behalf of our global customer base to help facilitate the tracking of global and individual lender positions for multi-million dollar bank loans. What’s in it for you: A fast-paced agile environment that deals with large Syndicate deals across borrowers/lenders in a multitude of asset classes. Complex lending structures provide the opportunity to develop an expert knowledge in the Corporate and Investment grade lending market. Your Role The Agent Services Analyst is responsible for maintaining data in WSO Agent in a timely and accurate manner, and to provide excellent customer service and Administrative Agent services to our growing client base while adhering to strict deadlines and SLA requirements. The position offers exposure to external industry entities such as portfolio managers, custodians,...