2199 customer success manager jobs found

We are looking for a highly driven and empathetic  Associate Customer Success Manager  to join our team. You will serve as a trusted advisor to customers across our Quantitative Analytics solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions using cloud and open-source technology, content as a service (CaaS), and analytics. Learn more about Customer Success at LSEG . What you'll do: Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape. Trusted Advisor : Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities. Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy,...

Position Overview London Stock Exchange Group (LSEG) is a global leader of market data and analytics. We are enabling growth and transformation of global financial community through innovations, including data science, AI, cloud-based solutions and leading edge data and contents. The Senior Customer Success Manager - Digital Solutions will strategically guide our customers on how to maximise the value of their investment in LSEG products and services as well as generate new use cases for LSEG products inside our clients. In this role you can advance your career by working with a motivated team both in Japan and globally, gaining extra skills in data and analytics by working with our clients and products and fully utilizing your skills in Customer Success Management in an industry leading global firm. Role Responsibilities Clearly define customer values and business outcomes and orchestrate a comprehensive customer success plan inclusive of customer objectives,...

As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment and Wealth Solutions customers who utilize our Desktop & Enterprise Solutions through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. You will work mainly with users in the Investment Advisory and Wealth space. You will own the Customer Success Plans and the delivery of all agreed. You will visit customers and build relationships with key partners and user community to ensure we are delivering the ultimate customer experience. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of...

Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv’s portfolio of software & desktop solutions! This specialist plays a key role in ensuring our customers discover the full power of Refinitiv by implementing workflow solutions while continuously providing scalable yet adaptable guidance. The Specialist will own a Refinitiv desktop portfolio (Eikon & Refinitiv Workspace) across a number of Investment Banking (Capital Markets, Advisory & Sell Side Research, etc.) accounts. In a role that is comprised of relationship management, education and deep functional expertise, CSMs will manage successful adoption and expansion of our services within assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in accounts. By redesigning our client’s business through user adoption of our suite of solutions, the...

About The Job Customer Success Managers (CSMs) connect our clients to LSEG/Refinitiv’s Enterprise solutions. The successful CSM, for which this advert is crafted, is part of an international team in EMEA with a breakdown to Nordics & Benelux. The main region to work with are countries in the Nordics. The CSMs in our team are trusted advisors to their client base and combine relationship management, education, and functional expertise to drive adoption, retention, and growth within their assigned account portfolio. To achieve this, a Customer Success Manager at LSEG/Refinitiv collaborates with internal teams & roles (Account Managers, Sales Specialists, Customer Support of various levels, data teams, administrative functions, Product & Programme management, Developer Advocates, Solutions Consultants & fellow CSMs). A multitude of working groups and learning opportunities help our CSMs to ensure their customers fully demonstrate the value of...

Customer Success Managers connect our most strategic clients to LSEG/Refinitiv’s enterprise data solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG/Refinitiv by discovering and implementing workflow solutions while providing guidance throughout the customer’s journey. This role is responsible for successful adoption and expansion of the LSEG/ Refinitiv Data Platform  (including  Real-Time – Optimized ) within their accounts. Equal parts trusted adviser and roadmap architect, the CSM collaboratively engages with key business decision makers, assists in reducing driven risk, and sees opportunities in accounts. Through increasing customer satisfaction and adoption, create the conditions for efficient renewal and upsell growth potential. Role Responsibilities: Clearly define business outcomes and success plans to collect and track customer objectives, achievements, risks, and success metrics. Educate customers on how to use...

C&RS Customer Success Manager S&P Global Market Intelligence  Location: Global   The Role: C&RS Customer Success Manager   The Team: Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long-term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team will develop and execute data-driven approaches to deliver a world-class customer experience.    The C&RS Customer Success Management team will directly support our Credit & Risk Solutions (C&RS) clients and organization. This team will become experts in the credit and risk spaces. They will have a strong understanding of the different credit and risk personas and workflows and be able to have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence C&RS business unit...

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. The Customer Success Manager (CSM) plays a key role within the Ripple organisation, by focusing on the successful management of customer relationships that utilise product and services on RippleNet. The CSM will focus on deepening customer relationships through proactive strategic customer management that will build strong lasting relationships. In turn this will drive key...

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who utilize our Desktop & Enterprise Solutions through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. You will work mainly with users in the Investment & Wealth Management and or Financial Markets Research space. You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with the...

Are you a confident and experienced business driven individual passionate about the importance of data and technology to power the financial ecosystem? Are you excited about engaging with customers to realise the full value of the solution? The Customer Success Manager connects with our clients to Refinitiv’s Wealth and Investment Banking desktop solutions within Türkiye. The CSM team plays a vital role in ensuring that our customer’s fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey. The Customer Success Manager provide customers with a differentiated customer experience, helping them to realise the full value of our solutions. In a role that is comprised of relationship management, education, and deep workflow expertise, the CSM is responsible for successful adoption, retention, and workflow expansion of our IWS and Banking solutions within their  assigned...

                Customer Success Manager (Vietnam) Position Summary: Customer Success Manager is a post-sales role which drives commercial value creation through adoption of all LSEG solutions purchased by the customers to achieve revenue retention, customer satisfaction and customer engagement. Coverage of clients are in Vietnam and Myanmar, based in Ho Chi Minh, Vietnam. T he Customer Success Manager plays a key role in enhancing customer experience to fully utilize solutions into the daily workflow of end-users and ensuring customers’ business objectives are achieved. The scope of solutions includes broader number of software and solutions (Desktop Programs, Data Feeds, FX Trading platforms, and Enterprise Solutions) that will engage customers across all LSEG products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales team and Account Management team. Role Responsibilities:   Build, maintain and...

Associate Customer Success Manager Position Summary This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Associate Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Associate Customer Success Manager will provide customers with a differentiated customer experience, helping them to realise the full value of our Risk solutions. Position is open in Belgium, The Netherlands or Luxemburg with the expectation of travel to attend face to face client meetings. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement...

Customer Success Managers connect our most strategic clients to LSEG/Refinitiv’s enterprise data solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG/Refinitiv by discovering and implementing workflow solutions while providing guidance throughout the customer’s journey. This role is responsible for successful adoption and expansion of the LSEG/ Refinitiv Data Platform  (including  Real-Time – Optimized ) within their accounts. Equal parts trusted adviser and roadmap architect, the CSM collaboratively engages with key business decision makers, assists in reducing driven risk, and sees opportunities in accounts. Through increasing customer satisfaction and adoption, create the conditions for efficient renewal and upsell growth potential. Role Responsibilities: Clearly define business outcomes and success plans to collect and track customer objectives, achievements, risks, and success metrics. Educate customers on how to use...

Role Overview: As a Customer Success Manager (CSM) you connect clients to our products providing guidance throughout the customer’s journey and creating the conditions for optimal contract renewal and growth. In a role that is comprised of relationship management, education, and deep workflow expertise, the CSM is responsible for successful adoption, retention and expansion of our Trading solutions within their assigned portfolio of accounts. You will serve as a trusted advisor to customers, supporting large financial institutions.  Learn more about Customer Success at LSEG . What you'll do: Develop as a subject matter expert across a selection of LSEG’s Data & Analytics Solutions including our flagship desktops Refinitiv Eikon, Refinitiv Workspace and the Fixed Income data and analytics content sets we offer. Relationship Management: Manage the relationship with a portfolio of LSEG customers, from sale to onboarding and expansion. You will contact users via...

ABOUT THE ROLE A post-sales role that connect our most strategic clients to LSEG’s solutions. CSM drives successful adoption and expansion of the workflow solutions within his/her assigned accounts to maximize value creation and revenue retention. CSM collaboratively designs and implements activities with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth. WHAT WILL BE YOUR DAILY TASKS? Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption Use Governance, risk & compliance specialist knowledge...

As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our customers who utilize our Desktop Solutions through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap. Role Responsibilities Develop and execute the customer success strategy for Investment & Advisory and Wealth divisions within Key and Strategic accounts to drive revenue retention. Monitor customer health, adoption metrics, renewals and execution of customer success plans...

The Team: The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product delivery professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation and internal and external communication, we ensure positive customer outcomes. The Impact: The PAS Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist Sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. We provide frictionless facilitation to deliver successful, valuable outcomes and results. We are excited to announce the role of Junior Customer Success Manager. This position is slated for U.S. coverage and will be partnered with our Automotive OEM/Agency Sales team. The role will report directly to the Head of Customer Success for Polk...

Role Overview: As a Customer Success Manager (CSM) you connect clients to our products providing guidance throughout the customer’s journey and creating the conditions for optimal contract renewal and growth. In a role that is comprised of relationship management, education, and deep workflow expertise, the CSM is responsible for successful adoption, retention and expansion of our Trading solutions within their assigned portfolio of accounts. You will serve as a trusted advisor to customers, supporting large financial institutions.  Learn more about Customer Success at LSEG . What you'll do: Develop as a subject matter expert across a selection of LSEG’s Data & Analytics Solutions including our flagship desktops Refinitiv Eikon, Refinitiv Workspace and the Fixed Income data and analytics content sets we offer. Relationship Management: Manage the relationship with a portfolio of LSEG customers, from sale to onboarding and expansion. You will contact users via...

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who utilize our Desktop & Enterprise Solutions through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. You will work mainly with users in the Investment & Wealth Management and or Financial Markets Research space. You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with...

At Refinitiv, an LSEG business, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyse change.  As a Customer Success Manager, you will be a trusted advisor to our Customers in the Investment and Wealth Solutions proposition, who would utilize our products and services to aid their workflow. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users. You will work mainly with client groups in IB & Research Support Departments, Private Equity, Developers, Equity offshore support in financial services. You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with the...

Role Responsibilities: Create and execute proactive customer engagements (e.g. University workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build adoption and advocacy Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process 80% of time spent in front of customers (in person or virtual)...

CUSTOMER SUCCESS MANAGER - COMMODITIES At Refinitiv, we provide first class financial information and world class analytics to analyze, compile and sort financial information, to allow our clients to take the right decision at the right time. We help stimulate performance and innovation for our clients, in a constantly evolving and challenging environment for the financial industry. JOB DESCRIPTION Satisfaction is key for us. Our Customer Success Managers are both product and workflow specialists and are of the utmost importance for our organization. You will be in charge of a portfolio of users specialized in Commodities and Energy, with the aim to ensure the full satisfaction of your users. You will be the main point of contact for our users and in charge of their onboarding and training. We live with our time and understand the need for a hybrid model made of onsite visits and remote trainings. As such, you will coordinate and organize the remote training offering...

Associate Customer Success Manager Position Summary This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Associate Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Associate Customer Success Manager will provide customers with a differentiated customer experience, helping them to realise the full value of our Risk solutions. Position is open in Belgium, The Netherlands or Luxemburg with the expectation of travel to attend face to face client meetings. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement...