1155 customer success manager jobs found

As a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop & Enterprise Solutions through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly with trading desktop users, Desk Heads and Team Leads. You will be responsible for the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and form relationships with key stakeholders and user community to ensure we are delivering a world class customer experience. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management!...

Position Summary This is a post-sales role which drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The scope includes broader number of solutions (Feeds, Enterprise) that will engage customer across all Refinitiv products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales and Account Management. Role Responsibilities · Deliver tailored engagements (e.g., enterprise workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build intimacy · Use specialist knowledge to demonstrate and educate customers on relevant...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management. Role...

In 2023 LSEG expands its organizational footprint in Gdynia growing its sales teams locally. We're currently establishing the team of Customer Success Managers that will have direct exposure to our clients. This role requires very good language skills - English and German. The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. . Our CSMs learn to understand how the clients use LSEG solutions purchased to later ensure that clients retain the products they subscribed to and extend our services. CSMs cooperate with Account Managers to set up a win-win strategy to become a customer's partner of choice. The local team will be coordinating and organizing remote interactions for a client portfolio, delivering targeted communication via videos, newsletters, tips and tricks, or setting up initial or more complex client engagement on a specific asset class. In this position you will learn a lot and support clients in the area of...

Position Summary This is a post-sales role which drives commercial value creation through adoption of all LSEG solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The scope includes a broader number of solutions across APIs and feeds that will engage customer across all LSEG products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales and Account Management. Role Responsibilities Retention owner for Quants and Feeds clients, develop and execute retention strategies as part of the customer success plan for accounts. Work in conjunction with Account Manager and Sales to ensure seamless presales to post-sales handover and client...

The Customer Success Manager for Global Distribution is a critical role within the FTSE Russell division of the London Stock Exchange Group. The Global Distribution team is responsible for engagement with the largest and most strategically important distribution platforms, through which FTSE Russell data in consumed by our clients.  The Customer Success Manager will closely work with our Strategic Financial Data Vendors daily. The overall objective is to proactively engage with these accounts on all major product changes, complex issues, enhancements, decommissions and rebranding while continuously exploring ways to broaden these relationships.  Customer Success team is measured on Revenue retention and growth, adoption and usage of FTSE Russell data by clients, and customer satisfaction. Key Responsibilities Relationship Management Proactively engage with all Strategic Financial Data Vendors to develop their understanding and usage of the FTSE Russell products...

As a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop & Enterprise Solutions through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly with trading desktop users, Desk Heads and Team Leads. You will be responsible for the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and form relationships with key stakeholders and user community to ensure we are delivering a world class customer experience. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the...

In 2023 LSEG expands its organizational footprint in Gdynia growing its sales teams locally. We're currently establishing the team of Customer Success Managers that will have direct exposure to our clients. This role requires very good language skills - English and French. The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. . Our CSMs learn to understand how the clients use LSEG solutions purchased to later ensure that clients retain the products they subscribed to and extend our services. CSMs cooperate with Account Managers to set up a win-win strategy to become a customer's partner of choice. The local team will be coordinating and organizing remote interactions for a client portfolio, delivering targeted communication via videos, newsletters, tips and tricks, or setting up initial or more complex client engagement on a specific asset class. In this position you will learn a lot and support our clients on...

In 2023 LSEG expands its organizational footprint in Gdynia growing its sales teams locally. We're currently establishing the team of Customer Success Managers that will have direct exposure to our clients. This role requires very good language skills - English, German and Polish. The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. Our CSMs learn to understand how the clients use LSEG solutions purchased to later ensure that clients retain the products they subscribed to and extend our services. CSMs cooperate with Account Managers to set up a win-win strategy to become a customer's partner of choice. The local team will be coordinating and organizing remote interactions for a client portfolio, delivering targeted communication via videos, newsletters, tips and tricks, or setting up initial or more complex client engagement on a specific asset class. In this position you will learn a lot and support clients in...

The Customer Success Manager for Global Distribution is a critical role within the FTSE Russell division of the London Stock Exchange Group. The Global Distribution team is responsible for engagement with the largest and most strategically important distribution platforms, through which FTSE Russell data in consumed by our clients.  The Customer Success Manager will closely work with our Strategic Financial Data Vendors daily. The overall objective is to proactively engage with these accounts on all major product changes, complex issues, enhancements, decommissions and rebranding while continuously exploring ways to broaden these relationships.  Customer Success team is measured on Revenue retention and growth, adoption and usage of FTSE Russell data by clients, and customer satisfaction. Key Responsibilities Relationship Management Proactively engage with all Strategic Financial Data Vendors to develop their understanding and usage of the FTSE Russell products...

In 2023 LSEG expands its organizational footprint in Gdynia growing its sales teams locally. We're currently establishing the team of Customer Success Managers that will have direct exposure to our clients. This role requires very good language skills - English and French. The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. . Our CSMs learn to understand how the clients use LSEG solutions purchased to later ensure that clients retain the products they subscribed to and extend our services. CSMs cooperate with Account Managers to set up a win-win strategy to become a customer's partner of choice. The local team will be coordinating and organizing remote interactions for a client portfolio, delivering targeted communication via videos, newsletters, tips and tricks, or setting up initial or more complex client engagement on a specific asset class. In this position you will learn a lot and support our clients on...

In 2023 LSEG expands its organizational footprint in Gdynia growing its sales teams locally. We're currently establishing the team of Customer Success Managers that will have direct exposure to our clients. This role requires very good language skills - English and German. The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. Our CSMs learn to understand how the clients use LSEG solutions purchased to later ensure that clients retain the products they subscribed to and extend our services. CSMs cooperate with Account Managers to set up a win-win strategy to become a customer's partner of choice. The local team will be coordinating and organizing remote interactions for a client portfolio, delivering targeted communication via videos, newsletters, tips and tricks, or setting up initial or more complex client engagement on a specific asset class. In this position you will learn a lot and support clients in the area...

In 2023 LSEG expands its organizational footprint in Gdynia growing its sales teams locally. We're currently establishing the team of Customer Success Managers that will have direct exposure to our clients. This role requires very good language skills - English and German. The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. . Our CSMs learn to understand how the clients use LSEG solutions purchased to later ensure that clients retain the products they subscribed to and extend our services. CSMs cooperate with Account Managers to set up a win-win strategy to become a customer's partner of choice. The local team will be coordinating and organizing remote interactions for a client portfolio, delivering targeted communication via videos, newsletters, tips and tricks, or setting up initial or more complex client engagement on a specific asset class. In this position you will learn a lot and support clients in the area of...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Customer Success Manager We're looking for an empathetic and energetic team player to join our brand-new Customer Success team in Berlin. You’ll be managing relationships with Adyen’s newly acquired client base in the DACH area. You will not focus on new clients sales, however a part of your responsibilities is upselling Adyen’s products and services. What you'll do Our Customer Success team provides the best experience to our portfolio of mid-sized, fast-growth merchants....

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management!...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. Role Overview Partner with clients to define their business outcomes and deliver tailored engagements across the customer lifecycle including onboarding, adoption through to long term loyalty. Demonstrate and...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

As an Associate Customer Success Manager, you will be responsible for fostering relationships and being a trusted advisor to our Customers who utilize our Risk products and services through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of our customers and end-users within the long-tail (LCC) space. You will work mainly with customer groups in compliance, audit, legal and risks functions in financial services, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. You will coordinate with im-market CSMs and CSM Market Leads to drive Customer Success Plans and the delivery of all agreed upon milestones. You will connect remotely with customers and build relationships with key stakeholders and the user community to ensure we are delivering the ultimate customer...

End Date Sunday 15 October 2023 Salary Range £37,548 - £41,720 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Interprets simplified processes and delivers advice in own area of expertise to enable the implementation of HR policy EITHER as an individual contributor AND/OR through the leadership of a team. Job Description JOB TITLE:   Leadership and Teams Assistant Manager SALARY:   £37,548 - £41,720 LOCATION(S):   Bristol, Edinburgh, Halifax or Leeds HOURS:   Full Time WORKING PATTERN:   Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites Do you want to be part of a team that is responsible for transforming our culture through the delivery of signature activities, having a deep impact on the way 70,000 colleagues feel about working at LBG? If this sounds fun and...

End Date Sunday 15 October 2023 Salary Range £56,421 - £62,690 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Interprets and Implements HR policy and delivers high quality professional advice and support to senior stakeholders EITHER through managing a team AND/OR operating as a generalist or specialist in a specific HR discipline. Job Description JOB TITLE:   Leadership and Teams Manager SALARY:   £56,421 - £62,690 LOCATION(S):  Bristol, Edinburgh, Halifax or Leeds HOURS:   Full Time WORKING PATTERN:   Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites Do you want to be part of a team that is responsible for transforming our culture through the delivery of signature activities, having a deep impact on the way 70,000 colleagues feel about working at LBG? If this...

End Date Sunday 15 October 2023 Salary Range £56,421 - £62,690 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Interprets and Implements HR policy and delivers high quality professional advice and support to senior stakeholders EITHER through managing a team AND/OR operating as a generalist or specialist in a specific HR discipline. Job Description JOB TITLE:   Colleague Research & Insight Manager SALARY:   £56,421 - £62,690 LOCATION(S):  Bristol, Edinburgh, Halifax or Leeds HOURS:   Full Time WORKING PATTERN:   Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites Do you want to be part of a team that is responsible for redefining our culture through the delivery of signature activities, having a deep impact on the way 70,000 colleagues feel about working at LBG?...